Free telephone number of the unified federal hotline Megafon
A single federal hotline number allows the company’s clients to call the call center service from anywhere in Russia . Moreover, you can contact specialists even with a negative balance.
Megafon free hotline: 8 800 550 05 00.
Calls are absolutely free from landline and mobile phones of any operators.
The telecom operator's help desk provides customer support for any questions that arise. By calling the hotline, subscribers can consult on the company’s services and tariffs, check the balance, find out the required amount of payment for services and the conditions for connecting to certain tariff plans.
The Megafon operator support number operates 24/7, without weekends or holidays. This means that clients can receive the necessary assistance at any time convenient for them. To solve the problem, just call Megafon support service on the required line and tell a specialist about your problem.
How to call support from a landline phone
You can call Megafon operator from a landline number using a single hotline number: 8 800 550 05 00.
In Russia, calls will not cost the caller a penny. In Russian regions, additional customer support centers of the company may operate, calls to which are free only for Megafon subscribers in this region.
How to contact an operator directly without an answering machine
In order to call a live operator, you should use the voice menu of the service. To do this you need to call:
- 8;
- 0500.
After connecting, follow the service commands. The voice menu support system may change from time to time, but in any case it will lead to the goal if done correctly.
A beautiful MegaFon number is chosen by fans of everything original
If you are used to everything unusual, want to stand out from your friends and get a significant advantage over others, this is a good reason to choose a phone number with a memorable combination of your favorite numbers. You can buy any beautiful MegaFon number, from silver (with the same 2 pairs of digits), to diamond (with 6 consecutive identical digits at the beginning or tail) and exclusive (with 7 identical digits), or a number in the 5500500 format. You can choose a beautiful MegaFon number that will repeat an important date for you. The cost of offers is the most attractive in Moscow - prices range from 0 to 300,000 rubles.
How to call or send SMS to Megafon from a computer online
The company's official website has a free service for sending messages to Megafon clients https://moscow.megafon.ru/help/info/message/ . Only operator subscribers can send SMS.
To use the service, you must enter your valid number and then go through the confirmation procedure, for which you will have to use the code received on your mobile device. The phone number of the message recipient is also entered.
Online support service is completely free. The SMS message itself will be sent on behalf of the specified number.
Alternative ways to contact the MegaFon operator
If communicating with an operator is not part of your plans, there are alternative options for how to contact MegaFon. Customer assistance is provided in several formats:
- you can write to the online chat;
- send an SMS message;
- use the feedback form;
- write a message on social networks;
- seek clarification via instant messengers;
- come to the MegaFon salon for a consultation in person.
All methods of contacting the MegaFon operator, as well as alternative options for contacting, are listed on the official website in the “Contacts” section.
Sending SMS
MegaFon subscriber numbers can use this service. This is especially convenient when the question is clearly formulated. Communication begins with a USSD request to the short number 0500. After this, the client is directed to a robot assistant who will tell you how to resolve the issue or where to get the missing information.
You can also simply send a standard SMS message to the short number 0500. In this case, the subscriber will be connected to the robotic assistance system.
The service is free for company subscribers.
Feedback form on the website
You can use the feedback form on the company’s website using the link. Here is a section of frequently asked questions, as well as the form itself.
Among the most common topics of appeals from MegaFon are:
- SIM card information;
- services and options;
- Mobile Internet;
- Personal Area;
- balance request;
- mobile subscriptions;
- calls;
- roaming;
- emergency assistance, etc.
Among the advantages of the electronic feedback form, the following facts should be noted:
- the weight of the appeal on paper and in digital form is the same;
- the appeal automatically goes to the relevant department for registration and consideration;
- You can always (and even need) to attach additional materials.
Largely due to the ability to attach documents, this method can be more convenient for working on complex tasks that are difficult to solve over chat or over the phone in a conversation with an operator.
Required fields to fill out in the feedback form: full name of the subscriber, email address for response, telephone number, content of the request, attachments, agreement with the terms of the privacy policy, code from the image (confirmation of human input).
Social networks and instant messengers
Positioning and communication with users has long gone beyond the formal framework of the official website and telephone. Nowadays, any large company has public pages on social media. MegaFon has official contacts on the following sites:
| Social network | Number of subscribers |
| In contact with | 1580495 |
| 156 806 | |
| 83 200 | |
| Classmates | 554 683 |
| Habrahabr | 5 800 |
Among the officially available support messengers, MegaFon lists only Viber.
Even if you don’t have the necessary link at hand, MegaFon’s official pages can be found quite easily by the built-in search engine on social networks. You just need to enter the company name into the query line.
Contacting the MegaFon salon
Sometimes solving a problem remotely is not possible, so you have to visit the company’s official office. Information on the map of the location of communication shops is posted at the link.
In total, the company has about 2.5-3 thousand branches and salons. So you can find an option even for remote corners of our country.
Mobile operator MegaFon has both traditional and modern communication channels with its subscribers. Almost all of them are free for users of this network.
How to call Megafon from Tele2, Beeline, MTS, Phoenix
Megafon provides the opportunity to resolve issues from phones of other operators. The federal hotline number is the same and does not change for calls from another operator.
To contact a call center specialist, from any mobile device you need to dial: 8 800 550 05 00.
Moreover, using a short number from SIM cards MTS, Tele2, Beeline, Phoenix, it is unrealistic to call Megafon’s subscriber service, so you should not waste time on such attempts.
Megafon SIM card codes by regions of Russia
Megafon, like other large operators, owns a large number. Almost all belong to a certain region of the country. But there are also DEF codes that are used throughout the Russian Federation. These codes include 929, 999. The Moscow region and Moscow include codes 925, 926, 9295, 9296, 9299, 9369. And in the Central part, 920, 9290, 930 DEF codes are most often used. In the North-West they use - 921, 9291, 929, 931. Siberian numbers begin with 923, 9293, 933, and the Urals - with 922, 9292, 932. The Far East belongs to codes 924, 9294, 9344. In the South of the country 927, 929-7, 938 in the Volga region, and 929, 9298, 938 in the North Caucasus.
| Region of the Russian Federation | MegaFon codes | Number of codes | Number of rooms |
| Altai region | 923, 929, 933, 999 | 4 | more than 1 million |
| Amur region | 924, 929, 934, 999 | 4 | 771 thousand |
| Arkhangelsk region | 921, 929, 931, 999 | 4 | more than 1 million |
| Astrakhan region | 902, 904, 908, 927, 929, 937, 999 | 7 | more than 1 million |
| Belgorod region | 920, 929, 930, 999 | 4 | 785 thousand |
| Bryansk region | 920, 929, 930, 999 | 4 | 880 thousand |
| Vladimir region | 920, 929, 930, 999 | 4 | more than 1 million |
| Volgograd region | 904, 927, 929, 937, 939, 999 | 6 | 2 million |
| Vologda region | 921, 929, 931, 999 | 4 | more than 1 million |
| Voronezh region | 920, 929, 930, 999 | 4 | more than 1 million |
| Jewish Autonomous Region | 924, 929, 934, 999 | 4 | 288 thousand |
| Transbaikal region | 924, 929, 934, 999 | 4 | more than 1 million |
| Ivanovo region | 920, 929, 930, 999 | 4 | 890 thousand |
| Irkutsk region | 924, 929, 934, 999 | 4 | more than 1 million |
| Kaliningrad region | 921, 929, 931, 999 | 4 | 768 thousand |
| Kaluga region | 920, 929, 930, 999 | 4 | 770 thousand |
| Kamchatka Krai | 924, 929, 999 | 3 | 358 thousand |
| Karachay-Cherkess Republic | 928, 929, 938, 999 | 4 | 580 thousand |
| Kemerovo region. | 923, 929, 933, 999 | 4 | more than 1 million |
| Kirov region | 922, 929, 932, 999 | 4 | more than 1 million |
| Kostroma region | 920, 929, 930, 999 | 4 | 610 thousand |
| Krasnodar region | 928, 929, 938, 999 | 4 | 4 million |
| Krasnoyarsk region | 923, 929, 933, 999 | 4 | 2 million |
| Kurgan region | 922, 929, 932, 999 | 4 | 485 thousand |
| Kursk region | 920, 929, 930, 999 | 4 | 770 thousand |
| Leningrad region. | 921, 929, 931, 999 | 4 | 9 million |
| Lipetsk region | 920, 929, 930, 999 | 4 | 665 thousand |
| Magadan region | 924, 929, 999 | 3 | 208 thousand |
| Moscow region | 925, 926, 929, 936, 999 | 5 | 24 million |
| Murmansk region | 921, 929, 931, 999 | 4 | more than 1 million |
| Nizhny Novgorod region. | 920, 929, 930, 999 | 4 | 3 million |
| Novgorod region | 921, 929, 931, 999 | 4 | 777 thousand |
| Novosibirsk region | 923, 929, 933, 999 | 4 | more than 1 million |
| Omsk region | 923, 929, 933, 999 | 4 | 903 thousand |
| Orenburg region | 922, 929, 932, 939, 999 | 5 | 2 million |
| Oryol region | 920, 929, 930, 999 | 4 | 780 thousand |
| Penza region | 904, 927, 929, 937, 939, 999 | 6 | more than 1 million |
| Perm region | 922, 929, 932, 999 | 4 | more than 1 million |
| Primorsky Krai | 924, 929, 934, 999 | 4 | more than 1 million |
| Pskov region | 921, 929, 931, 999 | 4 | 617 thousand |
| Republic of Adygea | 928, 929, 938, 999 | 4 | 258 thousand |
| Altai Republic | 923, 929, 933, 999 | 4 | 142 thousand |
| Republic of Bashkortostan | 927, 929, 937, 939, 999 | 5 | 3 million |
| The Republic of Buryatia | 924, 929, 934, 999 | 4 | 878 thousand |
| The Republic of Dagestan | 928, 929, 938, 999 | 4 | 3 million |
| The Republic of Ingushetia | 928, 929, 938, 999 | 4 | 621 thousand |
| Republic of Kabardino-Balkaria | 928, 929, 938, 999 | 4 | 729 thousand |
| Republic of Kalmykia | 927, 929, 937, 999 | 4 | 467 thousand |
| Republic of Karelia | 921, 929, 931, 999 | 4 | 850 thousand |
| Komi Republic | 922, 929, 999 | 3 | 480 thousand |
| Mari El Republic | 927, 929, 937, 939, 999 | 5 | 631 thousand |
| The Republic of Mordovia | 902, 904, 908, 927, 929, 937, 939, 999 | 8 | more than 1 million |
| The Republic of Sakha (Yakutia) | 924, 929, 934, 999 | 4 | more than 1 million |
| Republic of North Ossetia-Alania | 928, 929, 938, 999 | 4 | 701 thousand |
| Republic of Tatarstan | 927, 929, 937, 939, 999 | 5 | 3 million |
| Tyva Republic | 923, 929, 933, 999 | 4 | 532 thousand |
| The Republic of Khakassia | 923, 929, 933, 999 | 4 | 552 thousand |
| Rostov region | 928, 929, 938, 999 | 4 | 3 million |
| Ryazan region | 920, 929, 930, 999 | 4 | 990 thousand |
| Samara region | 902, 904, 908, 927, 929, 937, 939, 950, 999 | 9 | 5 million |
| Saratov region | 927, 929, 937, 939, 999 | 5 | 2 million |
| Sakhalin region | 924, 929, 934, 999 | 4 | 717 thousand |
| Sverdlovsk region. | 922, 929, 932, 999 | 4 | 3 million |
| Smolensk region | 920, 929, 930, 999 | 4 | 640 thousand |
| Stavropol region | 928, 929, 938, 999 | 4 | 2 million |
| Tambov region | 920, 929, 930, 999 | 4 | 540 thousand |
| Tver region | 920, 929, 930, 999 | 4 | more than 1 million |
| Tomsk region | 923, 929, 933, 999 | 4 | 683 thousand |
| Tula region | 920, 929, 930, 999 | 4 | more than 1 million |
| Tyumen region | 922, 929, 932, 999 | 4 | more than 1 million |
| Udmurt republic | 922, 929, 932, 999 | 4 | 542 thousand |
| Ulyanovsk region | 904, 908, 927, 929, 937, 939, 950, 999 | 8 | more than 1 million |
| Khabarovsk region | 924, 929, 934, 999 | 4 | more than 1 million |
| Khanty-Mansi Autonomous Okrug (Yugra) | 922, 929, 932, 999 | 4 | more than 1 million |
| Chelyabinsk region | 922, 929, 932, 999 | 4 | more than 1 million |
| Chechen Republic | 928, 929, 938, 999 | 4 | more than 1 million |
| Chuvash Republic | 902, 908, 927, 929, 937, 939, 999 | 7 | more than 1 million |
| Chukotka Autonomous Okrug | 924, 929, 999 | 3 | 104 thousand |
| Yamalo-Nenets Autonomous Okrug | 922, 929, 932, 999 | 4 | 930 thousand |
| Yaroslavl region | 902, 920, 929, 930, 951, 999 | 6 | more than 1 million |
Call a 24/7 number
For all subscribers of the provider, communication is available at any time of the day using the short number of the Megafon operator 0500. After dialing, there is an automatic redirection to a virtual employee. Such an assistant can easily recognize human speech and offer to quickly solve the problem. When there is no desire to communicate with the robot or the question is quite complex (not within the competence of the virtual machine), you should choose one of the two options below:
- press the “0” key, after which you can hear typical beeps;
- inform about the refusal of the services of a virtual employee, wishing to communicate with a real person.
After such actions, the system will switch the subscriber to a live operator. This option is more convenient than talking with a virtual bot. It’s easier to communicate with a real employee; you can ask atypical questions that require detailed analysis. The robot's virtual mind is quite limited in this context. The program can only provide answers if they are already pre-programmed.
Balance check
You can check your balance for free on your phone by typing a simple command: *558#.
You can constantly control your data consumption if you install a special application from Megafon or periodically send service requests.
The “Live Balance” service allows you to constantly monitor the balance of your phone.
If the established traffic limits for the day have been exhausted by the subscriber, then you can renew the use of online offers using the “Extend Internet” option.
Useful video:
Help for corporate clients
The provider actively cooperates with cooperative clients. They are offered comprehensive services. There are a number of additional beneficial services. There is a separate line for communication at number 05-55. The consultant will answer the phone almost immediately and answer all your questions.
First there is a conversation with the virtual program. If it is not possible to get an intelligible answer, then the system connects with a real person. This line was created specifically to help corporate subscribers, so employees are distinguished by maximum competence on relevant issues.
Settings for a new client
If you have just recently become a Megafon subscriber, you may need to set up and connect the Internet to your phone yourself. However, network settings are often set automatically.
First, you should check the status. This is done with the following USSD command:
- *105*4*4#.
You can also check via SMS by sending the number “1” to 5049.
If the response says that you are already connected, you do not need to configure anything, just activate the “Data transfer” mode, after which you will have access to the Internet.
Internet in the tariffs of the “Turn on” line
If you are familiar with Megafon’s services, then you have probably heard of or even used the “Turn on” tariff plan, which provides a small, but “built-in” Internet package. By activating additional options for this tariff plan, the user can add certain additional options to the already available features.
This way you can endlessly view content on VKontakte, exchange messages on Odnoklassniki or explore Instagram. Interested in the offer? Please note the existing options and how to activate them:
- Do you most often spend time on social networks (Facebook, VKontakte, OK)? Purchase unlimited Internet for these resources using the USSD command *456*1*1# (or by sending SMS “YES” to 05004561 ).
- Interested in monitoring and interacting with other users on Instagram? For unlimited access you need to activate the Social Networks+ package. The required commands are *456*2*1# and the call button or send a message with the text “YES” to the number 05004562 .
- Fans of all kinds of musical compositions will appreciate it, because after connecting it, the subscriber receives unlimited access to listening to songs on VKontakte, Yandex.Music, as well as in BOOM and Zvooq. It is important to remember that payment is required by the services themselves - often a subscription to one or another resource is required, otherwise playback ends after 30 minutes of free listening. To activate the option, you need to send a service request *456*3*1# or SMS “YES” to the number 05004563 .
- Megafon has not forgotten about fans of videos and cinematic masterpieces - the “Video+” offer has been prepared especially for them, according to which the client is given 20 gigabytes of traffic for viewing Vimeo, RuTube and YouTube. Connection is carried out using the USSD command *456*4*1# or by sending an SMS message with the text “YES” to the number 05004564 .
- If the subscriber does not need traffic to monitor all kinds of sites and social networks, the “Messengers+” option may become relevant, after connecting which you will be able to endlessly call and correspond with other owners of modern gadgets in Viber, Facebook Messenger, WhatsApp, Telegram, etc. .). The required combination is *456*5*1# or send an SMS with the text “YES” to the number 05004565 .
If desired, the client can independently study all the tariff options, and then set up the Internet on Megafon, based on their own preferences.
Useful: if the paid traffic runs out earlier than planned, the subscriber can extend the speed on Megafon.
Let's sum it up
It is impossible to connect to completely free Internet, but Megafon offers separate packages of unlimited traffic (standardly valid at night). Tariffs also differ by region of coverage: throughout the country or within the home region.
To reconnect one tariff to another, you need to follow the standard procedure for disconnecting from an already connected offer. For these purposes, you can use commands that consist of a short set of numbers and are easily entered on the keyboard of a mobile device
Depending on your device, you can select the appropriate option.
Wireless Internet access is constantly being improved - new services with expanded traffic and favorable conditions are appearing. Some packages are beneficial for surface use, while others are suitable for tablets.
An important nuance is that Megafon has a wide selection of Internet services for different budgets.
