How to check the balance on a Rostelecom SIM card

A mobile phone is an almost irreplaceable thing in the modern world.
Nowadays, almost all communication services are carried out using mobile phones - from regular phone calls to the Internet. But a mobile phone itself is almost useless - you need a SIM card, which allows the device to communicate with the rest of the network. Simka, in turn, does not function just like that. Each SIM card works thanks to the company that provides satellite communication support, and each company sets its own tariffs for the services provided. One of the most famous cellular communication companies in the Russian Federation is Rostelecom, known to individuals as Online. It provides cellular communication services to both individuals and businesses. Its range of services also includes mobile Internet, satellite television and communications itself.

It is no secret for a modern person that each SIM card has its own individual number. Thanks to it, it is possible to identify each user, open a personal account for each and create a separate virtual office. Such a system not only improves the convenience of working with the operator, but also avoids serious confusion with payment of bills and provision of services.

Why check your account balance at Rostelecom?

Most tariffs today are based on the principle of a monthly fee. This means that we pay a certain amount for a whole month, during which the operator provides us with certain services specified in the tariff plan. The monthly fee also depends on the tariff. All available tariff plans are listed directly on the Rostelecom website.

The monthly replenishment period is individual for everyone. As a rule, the required amount is collected on the same date of each month. For example, if you entered into an agreement with a company on the sixth day, then every time on the sixth day of the month before midnight the required amount will be debited from your account. On the one hand, it’s convenient - you don’t need to renew or extend the contract for the provision of cellular communication services, or visit the company’s office every month. On the other hand, you need to make sure that the SIM card has the required amount on the specified day.

Carefully! Otherwise, the operator has the right to refuse to provide any services. To renew the contract you will have to pay a certain amount of money.

There are several ways to monitor the status of your account. Firstly, you need to regularly check your account balance at Rostelecom

or simply replenish your balance regularly with the required amount by enabling the corresponding function on your bank account.
The second case is not entirely reliable - prices for tariff plans change from time to time, there may be no money on the card, and the most unforeseen circumstances can happen, as a result of which stupid payment is impossible or makes no sense. It would be much safer to check the balance status on the SIM card yourself. When answering the question of how to check the balance on a Rostelecom SIM card,
you need to mention that this can be done in several ways:

through your Personal Account on the company website;
via command *102#.

The second method is relevant if for some reason you do not have a network connection or do not have access to the browser.

It is important that, in addition to checking the account, there are a number of commands that can be used using the phone:

*122# expenses on this account for the current month;
*123# specific account information;
*100*121# all top-up data for this number;
*125# debt on a specific number.

The presence of all these commands greatly simplifies working with a numbered account. Almost all actions can be carried out remotely, which is very convenient. Don’t forget about notifications - with every active action (replenishing an account, debiting funds, etc.), an SMS with the corresponding text is sent to your number.

What happens if there is a zero balance on the Rostelecom account?

The only service that Online provides to its clients if they do not have money in their account is. Its essence is that the client can receive calls and notifications even if he does not have money on the SIM card balance. This service is absolutely free and is available to all subscribers by default. The only condition for the operation of “Absolute Zero” is connection to the operator’s coverage network.

If you urgently need to make a call, but there is no way to connect to the Internet or get to the terminal, then you are provided with. It is activated by dialing the command *100*17# and pressing the call button. This will allow you to receive 100 rubles for three days. The service is provided completely free of charge.

If you managed to find out the balance on your Rostelecom mobile phone

and there is an opportunity to replenish, you can do this in several ways:

on the website rt.ru/payment via your bank card;
on the company’s website or through a special application on the phone;
through WebMoney or Yandex services. Money. These electronic wallets are partners of Rostelecom and are available for work anywhere in the world where there is Internet;
replenishment in cash through payment terminals (any except Qiwi).

How to send a USSD request to Rostelecom

To send USSD, it is enough to know the command itself, as well as have a phone with a Rostelecom SIM card connected to the mobile network.

It is recommended to adhere to the following algorithm:

Open the dialing menu for outgoing calls on your phone.
Enter the USSD command using the template: *command# or *command*additional_parameters# .
Click on the outgoing call button to send your request. You need to choose a Rostelecom SIM card.
The further procedure depends on what command you sent:
Some commands require additional steps. In this case, a window will appear in front of you where you need to indicate the number of the appropriate item and make the request again.

How to find out your mobile communication balance from Rostelecom

In order to fully use the capabilities of mobile communications, namely make calls, send SMS messages, go online, you need to have a positive balance on your SIM card, otherwise you may encounter such an unpleasant surprise as a blocked number. New Rostelecom subscribers are interested in the question of how to find out their mobile communications balance.

Visit to the company office

If you have questions or disputes about the remaining funds, you can visit the Rostelecom office to clarify the circumstances. After all, the operators you can reach from your phone cannot always answer all your questions. The nearest branch can be found on the company’s website or through a mobile application, which contains maps with the locations of the nearest offices marked. Before going there, you should inquire in advance:

whether the department has the specialist you need (you can check this on the website);
specify the start and end times of the department, as well as break times;
be prepared to wait in line;
take with you the service account number for which the issue needs to be resolved.

How to find out your mobile communication balance from Rostelecom

It is especially important to know the status of the balance on the SIM card for clients who use the services of a prepaid provider. If there is insufficient funds to charge the daily subscription fee for the connected tariff, the services are partially blocked. The client will only have access to incoming calls and incoming SMS messages. To find out your account status, use one of the following methods:

Fast free USSD request *102#. Balance information will appear on the phone screen;
In order to save your own time or in the absence of Internet access, use service numbers to check your balance: 8 800 181 1888 or 1888;
Use the subscriber’s personal account on a PC or install the Rostelecom application on your phone, which can be downloaded from Google Play and the App Store. The service will allow you to always know the current balance on your SIM card, be aware of changes in the tariff plan, the availability and activation of bonus programs or promotions, and order call details.

The My Rostelecom application, installed on a cell phone, allows you not only to find out the balance status at any time, but also to receive detailed information on the balances of package services on the SIM card

Where does the debt come from?

The amount of debt consists of the cost of the services that you consume and subscribe to/connect to. As a rule, payment for Rostelecom services is made according to the “prepaid” scheme, that is, money in advance, the service will only be provided, but the subscription fee has already been charged.

The amount accrued for payment is called a debt, although in fact it is not such, since the service has not yet been provided, the period has just begun. At the same time, without payment, the user will not be able to watch TV within the service or use the Internet; tariffs without advance payment do not provide for this.

A situation often arises when the user has paid for everything, but text messages from the provider demanding repayment of the debt are received regularly. In most cases, these amounts appear as a result of recalculations within Rostelecom and do not in any way affect the quality of the provision of basic services. Such cases should be resolved with the technical support of the provider.

Commands for postpaid payment system clients

For those subscribers who have chosen postpaid, the provider offers several commands that will allow them to control their expenses for cellular communications:

Data on expenses in the current period *122#;
Information about the invoice *123#;
Data on accruals for the current month *100*121#;
Information about all unpaid invoices *125#;
Bill size for the selected month *123*MM#;

In addition, Rostelecom sends notifications to prepaid customers if the balance is close to zero, and informs those on postpaid accounts of the invoice amount.

Why is there less money in my account than expected?

To understand how the balance of each personal account is formed, you need to understand the principle of distribution of funds. Keep in mind that some services have separate personal accounts. For example, separate offices have been created for Smart Home, Wink, Rostelecom Lyceum and the Bonus program.

READ Smart home Rostelecom: review of your personal account

As for the main personal account, funds are distributed here according to the following rules:

One personal account can have several different services.
Typically, all services that are registered for one person are combined into one LAN. But sometimes they can be distributed to different accounts.
By making a payment, you replenish the balance of your entire personal account. It happens that the client thinks that he only paid for the Internet. And then he discovers that money is debited for other services: home telephone, television, etc.

Attention! If you purchased equipment from Rostelecom in installments or rented it, the funds to pay for this service are not debited from your personal account. Check the "Invoices" section every month. Otherwise, you may end up with a lot of debt in a few months.

Additional free USSD commands on the SIM card

The provider offers its subscribers several useful commands with which you can find out the following data:

To check the remaining traffic, minutes and SMS, if you are using a package tariff, you can use the command *100*12#;
Check the date and amount of the last payment - *100*13#;
Activate the Promised Payment service, thanks to which you will be credited with 100 rubles to your cell phone account for a period of 3 days - *100*17#.

The big advantage is that all Rostelecom subscribers are connected by default to the free Active Zero service, which allows them to receive incoming calls and SMS, provided that the subscriber is in their home region.

What is a personal account and why is it needed?

If you pick up any payment card that comes to you from the company, you will see the line “Subscriber Personal Account” in the upper right corner. And underneath it there will be a digital code written. This is the User's unique identifier. It is assigned to each client for the convenience of further cooperation.

Imagine if you had to be identified in a different way. For example, you would have to indicate your full name, birth address, passport number and other personal data each time. It would be too inconvenient and unsafe. But naming a combination of numbers is as easy as shelling pears.

Using your personal account number, you can always discuss with the support service any questions that relate to your services personally. You can make payments, manage services, and perform many other operations by interacting with programs and services and with company employees.

You should always remember your DM or keep it in a safe place along with other important documents.

To check your debt with Rostelecom, you first need to find out your LAN number.

Methods for checking Rostelecom balance

Whatever you use - the Internet, mobile or home phone from Rostelecom - over time the need arises to check the status of your account. Indeed, without timely replenishment, the company’s communication services may be limited.

Rostelecom offers its subscribers several convenient and quick ways to obtain information to control their expenses, dates of required account replenishment and spending of minutes and SMS. For mobile phone, home phone and Internet users, the methods are slightly different.

Monthly mailing of Rostelecom invoices

Issuing paper receipts is now rarely used, where you can find out the status of your Rostelecom personal account. With the exception of a few regions, where the only point of contact is the Russian Post office. The bulk of clients have been transferred to the Electronic Account system. The provider sends:

Notifications about debiting or crediting funds;
Monthly invoices for working with individuals. persons.

To connect to the service, you will need to log into your personal account and provide your email address. Please note that after connection, delivery of receipts through Russian Post automatically stops.

There is no need to forcibly refuse paper correspondence; the subscriber himself makes the decision about which delivery method is more convenient for him.

Check your home phone and internet balance

Rostelecom is also a home Internet provider and services regular home phones. The balance in these two cases is checked in different ways than when using a mobile SIM card from Rostelecom. There are five of them in total.

Through your personal account Rostelecom

Personal account is a service for informing subscribers connected to Rostelecom, which collects all current data on accounts, tariffs and payment options. All service expiration dates can also be found here.

Located at the email address - https://lk.rt.ru or https://my.onlime.ru (if in your region these services are provided by Rostelecom's partner - OnLime).

To find out your balance in this way, you must be registered in the system - this is done after connecting to the provider using the existing contract number.

After you log into your account (with your personal account number and password received during registration), information about your accounts and connections will be displayed on the first page of the screen. You can view the details in a specific section of your personal account - Internet services or telephony.

Terminal

Rostelecom supports payment for the services it provides through popular terminals - Qiwi and many others. In some of them, the status of services is displayed when you enter payment data - personal account and phone number to which the contract is linked.

You can also see how much you owe the company for communications through the terminal consoles of some banks - for example, Sberbank displays the current amount when you enter a personal account in the form for paying for the Internet or telephone and automatically calculates the debt for the current date.

Sberbank Online

Rostelecom, like many other operators, has partnerships with the online banking system Sberbank Online. How much you owe and what exact amount needs to be paid on the balance, you can find out this way:

Log in to the system using the link https://online.sberbank.ru with your bank login and password.
Select the “Payment for services” section (sometimes housing and communal services).
Select Internet or telephony (be careful, do not select the mobile communications section, otherwise the LAN will not work).
Find the Rostelecom company in your region in the list that appears.
Enter the drug number as written in the service agreement.
Current debts to Rostelecom will be displayed as the recommended amount for payment for the current period of use.

Access to Sberbank Online can also be obtained through terminals in bank branches using your bank card.

Support

As in the case of mobile services, the balance of a company's home services can be easily found out from managers - at the customer service center or technical support center.

Rostelecom personal account functionality

The functionality of a private account on the website will allow you to check a client’s account with Rostelecom.

Do the following:

Go to the website lk.rt.ru;
Click on “Register” below;
Fill out the registration form and complete the link via SMS by clicking on the send code button and then entering the received code in the appropriate field;
By clicking on the “Registration” button, complete the procedure and log in to the site using your username and password;
In the functionality of your Personal Account, review the data on your account.

You can also set up a convenient system of reminders about the need to top up your account. In your account functionality, find the “Alert Settings” option and specify the data for notifying you about your account status. Alerts by email and SMS are available.

How to check your balance on Rostelecom

Author: Lyudmila Kochneva · Updated 11/14/2019

Every person who uses telephone services wants to track money expenses. Since mobile and even landline phones are quite popular, companies are trying to help all their customers.

The operator Rostelecom has stopped sending letters with invoices for communication services to its subscribers, so it became necessary to independently check your balance, which remains on your home or mobile phone account. How to check the balance on Rostelecom has become a very pressing issue.

However, control over your account will allow you to always be in touch, since you can avoid blocking the number. There are several ways to check your balance, which are described later in the article.

Current ways to find out the amount payable by Rostelecom

Some are confident Internet users, others use old methods. Rostelecom has provided opportunities for all categories of its users. Regularly checking your balance and knowing the amounts due will help you avoid being among the debtors. To clarify the payment amount, there are the following options:

Contact the RTK hotline.
Personal account on the official website or in the convenient mobile application “My Rostelecom”.
Via mobile using a special command. True, this option is only for those who use mobile telephony services from Rostelecom.
From the information in the payment receipt.

As you can see, there are options for different subscribers. The choice of a convenient method of obtaining information remains up to the client.

Find out your balance through the Service number

The company's subscribers use the telephone support service when it is not possible to visit the operator's office or there is no Internet access. Therefore, this method is used to save time.

In order to find out your balance you need to call0, but for some regions there is a service. After the connection has occurred, the voice menu will be enabled. This will allow you, using a hint, to find out the amount in the account (or the amount of debt).

Funds are checked by calling the short service number 100 * 11. After connecting, the answering machine will tell the user the amount available for use.

Find out Rostelecom balance by phone number

You can find out about your home telephone service debt by visiting your nearest post office. This procedure does not require the provision of personal documents. To obtain the necessary data, you need to provide the postal employee with the digits of your phone number.

Contacting support

You can also check your account status with Rostelecom by calling the support service (the call is free).

Three hotline numbers are available for calls:

8-800-1000800
8-800-1811830
8-800-7071212

After your call, you can find out the data using the voice menu. You can also go to the voice menu, connect directly with the operator, and find out about the balance of your personal account with Rostelecom directly from him.

Call your operator's toll-free hotline