Sberbank offers USSD commands instead of paid SMS

Short phone 900 is a Sberbank mobile bank that allows you to perform many operations with your account using SMS messages. Using it, you can transfer money to other users, pay for communication services, block lost cards and perform many other actions with your bank card. At first, no money was debited for messages to bank phones, but some time ago such SMS became paid. Let's figure out how much it costs to send a message to number 900 for different operators.

How much does an SMS message to number 900 cost for subscribers of the largest four telecom operators?

Sberbank number 900 allows you to manage your mobile bank by sending SMS messages, but not everyone knows that SMS to this number are paid.
We will talk about what commission cellular operators charge in this article. It is worth noting right away that all INBOX messages are free, and system SENT messages are also free. System means sending confirmation codes that come in a response message and are used for the final execution of the service.

As for regular outgoing SMS to the short number 900, it all depends on the telecom operator and whether you have an activated SMS message package. It is also worth noting that tariffs and costs may vary in different regions of Russia.

How much does an SMS to Sberbank number 900 cost?

How much does an SMS to number 900 cost for MTS subscribers?

If you do not use special offers, purchasing packages for points and tariff plans that include SMS messages, then the cost of one SMS from the MTS operator to number 900 will be 1.50 rubles.

How much does an SMS to number 900 cost for MEGAFON subscribers?

For Megafon subscribers, an SMS to the short number 900 will cost an average of 90 kopecks.

How much does an SMS to number 900 cost for TELE2 subscribers?

Here, too, everything depends on the tariff, but on average one SMS to number nine hundred for Tele2 subscribers will cost you 1.40 rubles.

How much does an SMS to number 900 cost for Beeline subscribers?

Sending outgoing short messages to number 900 for those with Beeline will cost 1.50 rubles.

In order to find out the exact cost, you need to contact the official website of the cellular operator or a cellular communication store, where they will tell you what tariff you have connected to and what the cost of all services is. This rule also applies to operators with whom Sberbank works, but which are not included in the “Big Four” - Yota and Motiv.

If you have any questions, ask them in the comments.

rv-mo.ruRegional news of the Moscow region

MTS withdraws money for SMS on 900 Deception on the part of mobile operators in Russia is a completely normal practice that no one pays attention to.

Government agencies prefer not to deal with such issues, and they intervene in the matter only when an urgent need arises. As it turned out, for several days now MegaFon has been taking money from all Sberbank clients, and to be more precise, you have to pay for outgoing SMS to number 900, which belongs to this bank.

The publication AKKet.com managed to find out that MegaFon has introduced a fee for SMS messages for all its subscribers who use. If earlier outgoing messages to number 900 were free or were consumed by tariff plan packages, that is, there was no need to pay for them separately, now everything has become different.

From May 25, you need to pay 2.9 rubles for them on any of the tariff plans.

Mobile banking without SMS. Messages to Sberbank service number 900 have become paid

Photo: Alexander Veselkov Starting from December 3, I started charging for such SMS.

Employees of the call center told DP about this, explaining that messages in the mobile bank were de jure paid from 2021, but were included in the tariff and de facto were not paid separately by subscribers. Information about the plans of telecom companies appeared earlier, in mid-2021, but, according to analysts, MegaFon tried to contain prices for the longest time.

3701 Now the fee for such SMS service is included in the tariff plans of all major operators. On average, one request costs 2 rubles. Representatives told DP that at the moment 23 million people are actively using SMS banking.

Terms and commission

Among the main requirements for carrying out financial manipulations, it should be noted that only those clients of the company who are holders of plastic cards can use the services. Your personal account must have a positive balance for the financial transaction to be successful.

You must first activate Mobile Banking. Otherwise, payment will not be possible. To make a payment, you can use the official website of a financial institution, an ATM or a bank branch. Each user chooses the most convenient option for himself. If you use “native” ATMs or services, the commission will be 0%, which is quite profitable.

Phones

The telephone number for information by which a client can contact a Sberbank employee will be different for individuals and legal entities.

For individuals, 24/7 telephone number for inquiries :

• 900 – for calls from a mobile phone (Motive or Yota, Beeline and MTS, as well as Megafon);
• +7 (495) 500-5550 – for clients from Moscow;
• 8 – for communication from other regions.

For legal entities, communication with the operator by phone number is carried out differently. You can call the following numbers:

• 8 (800) 5555 777 – for all cities of the Russian Federation;
• +7 (495) 6655 777 – if you are calling from abroad.

The help desk is open 24 hours a day.

How to pay for MTS from a Sberbank card via SMS 900

Every plastic card holder can top up an MTS account from a Sberbank bank card via SMS 900. Payment is accepted from both personal and third-party numbers. It is important to know the current limits and the sequence of the procedure.

To your MTS number

To pay for your mobile phone, you must first link it to a plastic card, and then perform the following steps:

• Send an SMS with a text containing the amount to pay to the short number: 900.
• In response, an SMS will be sent with a code that must be entered as confirmation.

To someone else's number

To pay other phone bills, you need to follow the step-by-step guide:

1. Send an SMS with the text - TEL number mobile payment amount.
2. If the user has several cards activated, then the last four digits of the 16-digit card number must be entered separated by a space.

To speed up the procedure for replenishing an MTS account from a Sberbank card, you should first create payment templates. In this case, the transaction will be completed in a couple of clicks, which is quite convenient.

USSD commands from Sberbank

To use the services offered, just dial the required command and then press the call button. Information about the action taken is received as a message from a known bank number.

What services does Sberbank provide:

• Checking account balance – *900*01#;
• Check savings on a specific user card (if there are several) *900*01*PPPP#. PPPP – 4-digit bank card number. Only the latter are prescribed;
• Send a request for a report on past actions on the card *900*02* PPPP #. PPPP are also extreme numbers;
• To top up your mobile operator account (yours) *900*400#. 400 is the amount to be paid. The minimum amount that can be deposited is 50 rubles, the maximum is 3 thousand;
• Top up the balance of any other phone *900*9+++++++++*400*#. 9++++++++++ is the phone number (only 10 characters are indicated), 400 is the top-up amount. The minimum amount is 50 rubles, the maximum is 1.5 thousand;

How not to pay Sberbank for mobile banking? Answer in video:

• To block a card, dial the following command *900*03* PPPP *L*#. PPPP – final numbers of the card, L – for what reason it is necessary to block. 0 – loss of plastic, 1 – plastic was forgotten in the ATM or an error occurred (the card did not return from the device), 3 – another reason;
• To block the mobile application and notifications from all user cards, dial *900*04#. It is important that without this consent function for online payment will be impossible. Previously, the blocking could be canceled, but the function is currently disabled;
• Directing finances from one card to another *900*PPPP*FFFF*1754#. PPPP – four digits of the card (final) from which the transfer is made. FFFF – 4 numbers of the card (final) – to which the money is sent. 1754 – how much to send. The maximum value is up to 100 thousand rubles;
• Fast payment via mobile device. *900*12*9++++++++++**500#. 500 – amount of money transfer;
• You can disable the fast payment service using the command – *900*13#.

USSD requests. Photo znaemdengi.ru

Cost of SMS MTS to number 900

It all depends on the tariff plan. In almost all cases, the cost of sending a message is 1.2-1.5 rubles + 1.2-1.5 rubles for sending a transaction confirmation. For persons who have activated a paid mobile banking package, no commission is charged for sending SMS.

The cost of a balance request is 3 rubles, an account statement is 15 rubles.

Why are MTS SMS 900 paid?

Payment for messages is carried out only if users do not activate SMS banking. Please note that this service is also paid and costs 40-55 rubles. per month.

Number substitution? Like this?!

The number “900” was put in quotation marks for a reason. The fact is that Sberbank clients do not actually receive calls directly from the 900 number. Fraudsters simply do not have access to it.

The attackers spoof the number and make a call from a number that is similar to 900. The spoofing is carried out using special services that are available for use by ordinary users as well. The problem is that such services are not yet recognized as illegal. Just enter “number spoofing” in the search and Google or Yandex will offer you dozens of sites that provide similar services.

Such services allow you to replace your regular number with “9O0” or “90O”. Did you notice? One zero is replaced by the letter "O". It is from these fake numbers that scammers call potential victims.

A person may simply not pay attention to the fact that there is something wrong with the number. On some Android smartphones with a modified font, the letter “O” may even appear as a zero. In other words, there are always victims, otherwise the number of customers calling from fake numbers would not be so widespread.

Payment via Mobile Banking

To use the service, you can download the smartphone application (Android 5.0, iOS 9.0) or use Sberbank online. Mobile banking is the most convenient and economical option for replenishing a personal phone number from a plastic card. Why is service management beneficial for users? The mobile operator took care of this to increase the level of comfort of subscribers by concluding an agreement with a financial company.

To check your personal balance, you can use special USSD commands or a mobile service. The application allows you not only to pay your mobile bill, but also to transfer money between cards, use banking options, and arrange additional services. Among the advantages, we should highlight the high level of security of transactions and the high speed of transactions.

If you have any additional questions, please contact customer support at 900. The company's experienced employees will help solve any technical problem. A full consultation will be provided free of charge. If necessary, you can visit the company's office. In this case, you must have a passport with you, otherwise the provision of services may be denied.

Instructions for contacting a Sberbank operator

Sberbank offers clients to contact operators in several ways. Through:

• 24-hour contact center and multi-channel telephone;
• Feedback form, which you will find on the Sberbank website;
• Internet call to Sberbank Online;
• Application from the client. The application form can also be printed and submitted to the bank office.

The algorithm of actions depends on various factors, for example, the type of phone (landline or mobile), region, reason for contacting. Some issues are resolved without contacting the operator. You can:

• Find out the balance on the card;
• Check completed transactions;
• Block a bank card;
• Find out more about banking products.

If you want to contact an employee of a financial institution by calling Sberbank’s single number, you need to prepare for the conversation and formulate a question in advance. So, you call the Sberbank call center:

1. It is more convenient to call service number 900 phone (Calls to this number are available throughout the Russian Federation for subscribers of Tele2, Beeline, Megafon, MTS. From a landline phone, the client can call +7 (495) 500-5550 (from Moscow), or 8 (from other regions) .
2. When you dial one of the listed phone numbers for inquiries, a robot will answer. He will tell you how to use the menu to solve some issues yourself by typing certain numbers. To contact a live operator you need to dial «0»;
3. When the operator answers a customer's call, he will ask certain questions that will help identify the person. The questions will vary depending on the problem at hand, so it is important to prepare in advance;
4. The client must formulate his question or describe the problem as clearly as possible.

The operator can clarify the code word that you specified when registering the contract.

Sberbank hotline for individuals

Telephone numbers where a citizen can receive information assistance in resolving banking issues:

900

A short toll-free number for calling from a mobile device located within your home region (roaming is not available). Available to mobile operators MTS, Beeline, Megafon, Tele2, Yota, Motiv.

8

For free calls from any phone in Russia.

8 (495) 500-55-50

Paid calls for residents of the country, as well as for citizens located anywhere in the world (communications are paid in accordance with the tariff plan of the service operator, taking into account roaming);

9000

Sberbank hotline operators at the indicated numbers :

1. They advise on any banking product, any service provided to individuals.
2. Provides basic information regarding the services received by legal entities. They also redirect the subscriber to the operator serving the organization.
3. Provide service support.
4. Applications and claims are accepted.

Call cost

The main methods of communication with Sberbank operators are completely free. If you are calling from abroad, the call will be charged at current rates.

Many issues can be resolved not only by multi-channel telephone through the Sberbank call center, but also online on the website, as well as from your Sberbank Online personal account by making an Internet call.

Each client of Sberbank can join the official group of the financial institution on well-known social networks. A Sberbank representative will promptly respond to a question or complaint.

Sberbank phone number for credit products

A citizen who needs advice on a loan dials the standard toll-free Sberbank hotline number.

The operator will ask the client to provide certain information: passport details, loan agreement number, etc. The operator needs such information to confirm that the person calling is really the borrower.

After checking the information, the operator listens to the client's question. Since the specialist has a general banking database at his disposal, the borrower can obtain information on almost any issue related to credit products. The operator can talk about:

• the amount of monthly payments;
• payment methods;
• next debt repayment period;
• the amount of debt balance;
• validity period of the loan agreement;
• the amount of the fine for late payment;
• possibility of early repayment of debt.

If a client needs to obtain background information regarding a mortgage, then, while in the country, he can do this by dialing the number:

8(800)7709999.

When staying abroad, the mortgage issue can be resolved through the DomClick service account after registration.

For what questions should I contact the Sberbank hotline?

General questions that can be resolved by dialing the Sberbank hotline number:

• deposits, deposit accounts;
• loans for legal entities;
• consumer loans;
• mortgage credit lending;
• Money transfers;
• financial procedures for plastic cards;
• extracts, information documents on completed financial transactions;
• registration or renewal of a plastic card;
• other services provided by the bank.

Rules for communicating with a Sberbank specialist

Please note that the hotline specialist may require passport and contract information, and he has the right to do so. Therefore, you need to prepare for a telephone conversation, collect and put in front of you documents that allow you to provide:

• personal information;
• number of the agreement for obtaining a loan, servicing a plastic card and other services;
• identification data.

The client must distinguish between the card service agreement number, password and PIN code. The password is selected when registering a plastic card, and the PIN is the digits to identify the user of the banking product. The operator has the right to ask the client for a password, but does not have the right to request a PIN code.

Sberbank service numbers are called regularly, so the line is often overloaded. If it is impossible to get through to the operator, and the issue needs to be resolved quickly, then you can use the automatic telephone consultation service, in which answers to questions are provided by selecting commands.

You cannot end the call. Before the operator picks up the phone, the caller listens to a system message prompting him to press a specific number on the phone to hear information about a possible solution to the problem. For greater comfort, it is advisable to turn on speakerphone.

What commands does the automatic assistant offer:

• 0 – continue waiting for communication with the operator;
• number 1 – questions related to closing a bank account;
• number 2 – questions related to servicing the card account (the client must provide the card number or password, press “hash”);
• number 3 – providing information on general issues of servicing Russian citizens (by selecting this command, you can find out information about money transfers, any deposits and payments, obtaining a loan, features of servicing debit and credit cards, and the use of Internet banking);
• number 4 – this command is selected by a legal entity;
• number 5 – resolving issues related to bank bonus programs.

After listening to the selected information, if necessary, you can repeat the request to establish contact with the operator. If after many attempts you still can’t get through, you can send a message to the Sberbank email address listed on the website.

The hotline operates 24 hours a day, seven days a week. The waiting time for communication with an operator depends on the time of day. It is best to call on a Saturday or Sunday morning, then you will have to wait no more than 5 minutes.

Send a letter to the Bank describing the problem through your personal account

Step 1: Log in to your Sberbank online account online.sberbank.ru, click on the “Letter” icon in the upper right corner.

Step 2: Click on the “Sent Emails” tab and “Create”.

Step 3: Select the type of message (required field): consultation, complaint, claim, gratitude, offer, receiving services, etc.

Step 4: Select the subject of your appeal:

• reflection of Sberbank card account online,
• transaction report/statement/receipt,
• templates for payments/transfers,
• payment/transfer processing,
• receiving SMS passwords to confirm the operation,
• reasons for changing the card/account balance,
• card/account details,
• connection disconnection/mobile banking services,
• issue of reissue/cards,
• enrollment period/limits/commissions,
• loans,
• auto payment,
• other questions,
• information messages on mobile banking.

Step 5: Choose how to receive an answer: telephone, in writing.

Step 6: Subject (required field) - The main question to which you want an answer.

Step 7: Message (required field) - you can write up to 2000 characters.

Step 8: After filling out all the fields marked as required with a red asterisk, you must click the button: Send.

After this, you will see the number, subject of the letter, date and time of departure, status of the letter - this will indicate that your letter and appeal were sent to the Sberbank call center.

All you have to do is wait for a response by phone or email. The average response time is 5 calendar days. But depending on the complexity of the issue, it can be extended to 15 days.

If your question requires an urgent answer, call the call center at the above phone number.

Send a letter describing the problem to the following email address:

[email protected]

Sources used:

• https://bloha.ru/news/zvonki-s-nomera-900-kto-yeto-i-komu-zhal/
• https://zanimayonlayn.ru/vopros-otvet/kak-polzovatsya/pozvonit-v-sberbank-besplatno.html
• https://www.oceanbank.ru/kak-svyazatsya-s-operatorom-sberbanka-napryamuyu/
• https://nomer900.ru/nomer-900/zvonok-na-nomer-900-platnyj-ili-net.html
• https://sberbank-ru.ru/goryachaya-liniya-telefon

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