MegaFon virtual PBX - how to connect and configure

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Often in office buildings and various companies have problems with telephone provision for their employees, in which case they begin to use modern devices and technologies. Due to this, the Megafon company created a service called “Virtual PBX”. This option allows you to easily and quickly organize workspaces. A service is provided for clients of corporate tariff plans. In terms of functional features, such a service has a large list of advantages and capabilities, which will be discussed below.

Features of MegaFon virtual PBX

A virtual PBX from MegaFon does not require the purchase of expensive equipment. There is also no need to lay separate lines - the connection is made through Internet channels and local networks in company offices. Where there is a network with an Internet connection, there will be telephony. The functionality of the telephone exchange is performed on the operator’s side - this is the advantage of VATS.

MegaFon positions its virtual PBX as a solution for small and medium-sized businesses. Connection is available only for legal entities. Connection of SIM cards of individuals is also supported, but the VATS itself is intended only for corporate clients. Let's explore its features and capabilities:

• Multichannel numbers, including 8-800 format, are an important solution for every business. Having a multi-channel number allows you to receive several calls at once with further distribution and/or queuing. No busy signals that negatively affect the company's image. In addition to multi-channel call reception, it is possible to connect direct city numbers and numbers in the 8-800 format. Calls to the latter are free for clients - they are paid for by the business itself;
• Voice menu (IVR) is a multifunctional addition for business. The menu helps distribute calls, voices reference and advertising information. It may also offer to dial an internal number to connect to a specific internal subscriber;
• Call distribution – the system distributes calls according to certain scenarios, for example, in a random order or evenly loading the call center, focusing on the busyness of specialists. The algorithm is selected directly by the business client based on the assigned tasks. At the same time, the function of placing callers in a queue works - this is necessary when the call center is heavily loaded;
• Forwarding and transferring calls - MegaFon's VATS provides functions for automatic forwarding or manual transfer of calls to other departments. An example of implementation: a person contacted the call center with a problem, the solution to which was beyond the competence of the support line staff. In this case, the specialist can redirect the call to the technical department;
• Division by department is a system for distributing subscribers into separate groups, which will allow you not to get confused in the numbering. Each department is assigned its own range of numbers. This will also allow you to accurately and accurately configure the distribution of calls coming from outside subscribers;
• Audio conferences - most often this functionality is used for the internal needs of connected companies. It allows you to hold meetings without gathering employees, in voice mode. In addition, in some cases, audio conferences are used when talking with clients - if some complex issue needs to be resolved with the involvement of additional specialists. They are also indispensable when holding meetings with remote branches and divisions;
• Call recording is an important functionality that records all calls. The resulting records are used to improve the quality of service. To do this, they are regularly auditioned by more experienced specialists. At the same time, they are used to resolve controversial situations with the company’s clients.

An important functionality is integration with CRM. It allows you to find out what issue the client asked about earlier, what he purchased, what problems he encountered when using the purchased product. When calling your client base, you can offer the client new products and services, noting in the CRM that this number has already been used (this will help you avoid calling again).

MegaFon's virtual PBX supports integration with Bitrix24, RetailCRM, amoCRM, Planfix and other systems (including custom ones).

Connecting mobile phones is another useful functionality that allows you to connect mobile phones of individuals and legal entities to a virtual PBX. Calls from mobile phones are recorded in the same way as from IP phones connected to the station. Internal dialing via short numbers is also possible.

Call analytics is a paid functionality that allows you to analyze VATS workload and employee efficiency. It generates a summary of calls with details for employees, keeps call history with the ability to listen to recordings, and creates graphs of workload and activities of individual users. The same function allows you to estimate the costs of using a virtual PBX.

Business cards can be not only paper, but also electronic. To offer clients service as a personal manager or to provide additional contact information, messages with contact details are sent to them. This is how the “SMS business cards” function is implemented.

Management of virtual PBX from MegaFon

A personal account is used to manage VATS. Here new users are created, groups of employees are formed, recorded telephone conversations are listened to, and call distribution scenarios are set up. The personal account is simple, it does not cause any difficulties for administrators, it is entirely in Russian and there are no obscure points in it.

A proprietary mobile application is also provided for working with VATS. It is designed to manage basic station settings, track employee performance and view statistics, receive summary information on calls and listen to them. There is a promotion for MegaFon customers - a month of analytics is free when you install the mobile application. The application is available for Android and iOS devices.

Equipment for workplaces

Any equipment can be used to install telephones at workplaces:

• IP phones of any brand are easy to set up, allow you to make and receive calls without a computer turned on, and can be supplemented with cordless handsets and headsets;
• VoIP adapters – used to connect one or several telephone sets at once; each handset can have its own reception number;
• Computers with softphones installed – any soft SIP phone will do. The computers themselves are complemented by headsets or headphones with microphones.

It is also possible to use smartphones with installed softphones and mobile phones included in the PBX (even the simplest handsets will do, since the connection is made at the network level).

How to connect

To start using the “Virtual PBX”, the MegaFon operator will need to fill out a special application to activate the service, and then send it to the MegaFon branch. Clients can also register a connection using other methods, the main thing is that the client’s SIM card is registered to a legal entity:

1. Activation is carried out very quickly directly from your mobile phone. All you need to do is enter *993*521# on your device and make a call. After this, the option will be connected and an SMS notification will be sent to your phone. This procedure takes about 5 minutes.
2. To activate the service, clients can send a text message to phone number 521. In the body of the letter, you must indicate the service code 8993.
3. If it is not possible to enable the service yourself, then it is recommended to go to a company communication salon and contact a personal manager for help.
4. There is also the opportunity to activate the service through a personal account for corporate clients. To do this, you need to register and log in to the system. After logging in, go to the mobile communications tab and select the desired SIM card, then press the button to change the set of services. After this, you can select “Virtual PBX” and activate it.

MegaFon tariffs

Call costs:

• From mobile phones - according to the tariff plan used, for example, according to the tariffs of the current “Manage” line;
• From landline phones with the “Record outgoing from SIM cards” option enabled – according to the tariff used;
• From landlines without connection, options are available at MultiFon Business tariffs.

Direct landline numbers and numbers in the 8-800 format are paid separately.

“MultiFon Business” tariffs for calls:

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Tariffs "MultiFon Business" when making a monthly guaranteed payment:

Price

The phone described above will be provided to corporate clients for a subscription fee, and the amount of the subscription fee varies. The cost per month will depend on the number of employees and jobs. The board will look like this:

1. For 7 workstations and for standard functionality, the client will need to pay 1000 rubles every month. If one more workplace is added, the price of the subscription fee increases by 200 rubles for each. When using the call recording service, 1000 rubles are added to the basic cost.
2. If there are 15 workplaces, the subscriber will need to pay 1,800 rubles monthly, while standard functionality works. For adding new places, the subscription fee will increase and for each place an additional fee of 150 rubles will be added. In this package, recording conversations will cost 1,500 rubles.
3. When using 30 workstations, the monthly subscription fee will be 3,000 rubles. In this case, standard conditions apply. If you add new employees and new places, an additional 100 rubles are added to the fee. A fee of 2,500 rubles will be charged for using call recording.

In addition, subscribers are given the opportunity to expand their capabilities and use a special analytical system, which will allow them to evaluate the level of work of employees with clients. To use this service, you will need to pay an additional 500 rubles monthly.

For subscribers who have not used the services before and want to start using the “Virtual PBX”, a bonus is provided. The first 14 days of using the service are free of charge; fees are charged solely for communication.

If we talk about conditions, then the minute of communication depends on the direction used. Tariffing for outgoing calls will be according to the “Multiphone” option. In other words, users receive discounts on calls, which distinguishes the service very favorably from ordinary telephony. Details on call tariffs can be found on the official MegaFon page.

Pros and cons of MegaFon virtual PBX

general information

Mobile virtual PBX from Megafon allows you to organize smart telephony within the organization. This is one of several services offered by Megafon for business. The option has the following functions:

• Receiving calls to a single multi-channel number;
• Possibility to get rid of line busyness;
• Collection of statistics on the work of each employee;
• Recording conversations;
• Distribution of calls to any phones;
• Setting up a voice greeting;
• Sending SMS business cards and offers to order feedback;
• Connection of any mobile or landline numbers;
• Free forwarding.

These are the capabilities of the Megafon cloud PBX personal account. Let's look at the current prices for receiving the service.

What does this service provide?

Virtual or cloud PBX Megafon has a number of advantages:

• IP telephony;
• blacklists;
• processing incoming calls through the IVR menu, answering machine, answering machine to clarify the information available during the activities of all operators;
• short numbers for internal communication between employees;
• free communication between employees;
• automatic business greeting;
• forwarding management at different times of the day;
• integration with amoCRM, Bitrix24 for accounting, customer base management;
• economical communication with any phone number.
• recording incoming calls and conversations to assess the quality of employee work;

What devices are required to make a call over IP?

IP telephony can be accessed using simple IP equipment: a PC (a standard softphone must be installed), a special easy-to-use IP phone or an IP gateway. It's up to you to decide which IP devices you choose to make and receive calls. Many companies today actively use video communication - a mobile phone, laptop or PC is suitable for organizing a video call. However, if you do not want to leave the equipment familiar to you and your employees, data transmission over IP channels can be configured on a regular radiotelephone and even a fax using an IP gateway.

Softphone capabilities

• Display of all employees with the ability to quickly dial. All employees are automatically included in the list.

• Receive an incoming call

• Dialing outgoing calls from the keyboard or from the on-screen dialer.

• Conversation process with the ability to manage the call.

• Call hold. Click the pause icon and clarify some information while your interlocutor listens to music. You see the hold time.

• Call transfer. Click the two handsets icon to select a colleague to transfer the call.

Or enter any number to transfer the call.

After entering the number or selecting a colleague, select the transfer type. “Connect now” - the call will be transferred instantly, and your call will be interrupted. In this case, you must be absolutely sure that your colleague will answer the call. “Pre-call” - your interlocutor will be put on hold, you will see the second call to a colleague, talk to him and transfer the call. If he doesn’t answer, you can easily return to the dialogue.

• Call interception. To do this, from the dial screen, call *63 to intercept a call in your department, or call *6[colleague short number] to intercept a call to a specific colleague (for example, calling *6701 will intercept a call from an employee with the short number 701).
• Creation of audio conferences.
• Record outgoing and incoming calls (with the call recording option enabled).
• Selecting an outgoing number (one of your numbers, which is determined by your client) when making an outgoing call (numbers that are available to the user in outgoing numbers will be offered).

How to log in with a different account?

Under your name, click on the “Onsite” button and select “Offline.” Enter the username and password of another employee.

Integration

The program allows you to connect to one of the available SRMs. You get the opportunity:

• See the client's name when a call arrives;
• Call clients with the click of a button;
• Save call details and conversation recordings to a customer card.

The combination of two programs improves company productivity and optimizes time spent on work processes.

The operator supports the following SRMs:

• amoCRM;
• retailCRM;
• planfix;
• Y-Clients;
• Bitrix24;
• Megaplan.

Detailed information about the implementation can be found on the company's official website. Finally, let’s mention the reviews about the Megafon virtual PBX. Corporate clients confirm the increased efficiency of company managers when using the product from the operator. Work processes become easier and more understandable.

Basic information

“Virtual PBX” (abbreviated as “VATS”) is a product intended for corporate clients, allowing the office to provide a multifunctional VATS with the ability to analyze calls made. This service is intended for installing telephones in offices via the Internet. It allows employees of the same company to communicate with each other without additional payment, as well as communicate with clients on favorable terms.

Features of "Virtual PBX":

• organization of IP telephony, that is, calls via the Internet;
• short internal numbers for convenient communication between employees within the company;
• processing incoming calls using an answering machine and voice mail in the absence of available operators;
• customizable redirection to a specific employee or department depending on the time of day;
• the ability to record calls to monitor the quality of employee work;
• the ability to create telephone conferences for communication in the office;
• automatic company greeting;
• ability to maintain a black list;
• integration with the CRM system for maintaining and managing the client base.

will allow your company to combine offices into one IP network, even if they are located in different regions or countries.
Using “Virtual PBX” you can configure automatic number substitution for outgoing calls from SIP:

• substitution of the main company number;
• substitution of a number assigned to a specific employee or department;
• regional number substitution for an employee or department.

“Virtual PBX” has no territorial reference. By activating this service on a corporate SIM card, you can change the location of your office and install equipment as much as you like.
When connecting equipment to the Internet, it will receive the same numbers and will be serviced at the same rates.

System requirements

Minimum: CPU Core i3-3GHz, RAM 3 GB, HHD 200 MB. Recommended: CPU Core i5-3GHz, 8 GB RAM, 200 MB HHD.

Windows versions: 7, 8, 10. The communicator also works in Windows XP, but XP has been discontinued by Microsoft, so trouble-free operation of the communicator under Windows XP is not guaranteed.

If you use an antivirus (for example, Kaspersky Anti-Virus), make sure that the antivirus does not block the Communicator and access to your PC's audio devices.

Make sure your office network meets the requirements for IP telephony.

Provider contacts

If you have questions about the quality of IP telephony or setting up services, use the following contacts:

Sources

• https://KakOperator.ru/telefoniya/obzor-virtualnoj-ats-megafon
• https://moscow.megafon.ru/corporate/productsandsolutions/products/ip/
• https://megafon-vhod.ru/virtualnaya-ats-ot-megafon-opisanie-tarify-kak-podklyuchit-i-nastroit/
• https://MobilEpics.ru/megafon/internet-telefoniya.html
• https://TelefonGid.ru/megafon/virtualnaya-oblachnaya-ats-megafon.html
• https://lk-rostelecom.ru/ats/
• https://HuaweiNews.ru/megafon/internet-telefoniya.html
• https://allotarif.com/megafon/ip-telefoniya.html
• https://serp-service.ru/pro-uslugi/virtualnaya-ats-megafon-tarify.html
• https://megafonme.ru/ip-telefoniya-dlya-biznesa/
• https://vr-land.ru/megafon/vats-virtualnaya-ats.html
• https://integrus.ru/blog/internet-marketing-decisions/oblachnaya-telefoniya-megafon.html
• [https://megafon-b2b.ru/corporate/productsandsolutions/products/multifon-biznes.html]
• [https://mymeizu-online.ru/megafon/vats.html]

Signaling protocols used

In the history of communication there are several IP protocols (types of call service in IP telephony), here are a few:

• H.248 (same purpose as the previous one);
• SIP (Session Initiation Protocol).
• MGCP (Multimedia Gateway Control Protocol);
• H.323;

IP telephony on the UIS platform supports the SIP signaling protocol; today it is the most flexible, promising and most commonly used in the world for telephone conversations on the Internet.

Types of IP telephony

IP telephony at Megafon is provided within the framework. The service itself is divided into three groups:

Comparison of IP telephony technologies