MGTS is a well-known and popular company that provides subscribers with services for connecting wired Internet to a private home. Sometimes subscribers need to disconnect from the Internet, for example, when they need to go on vacation or even terminate the contract and use the services of another provider. You can disable MGTS Internet temporarily or permanently. In today's article we will talk about how to disable MGTS Internet.
MGTS: Internet shutdown
Despite the fact that the Moscow City Telephone Network is very popular among users, sometimes there is a need to refuse the company’s services. For example, people can go to the country or to the sea for the summer. And in order not to pay for services that no one will use, subscribers prefer to freeze MGTS Internet. Before you refuse the services of a provider, you should determine for yourself how long you plan to disconnect. It is necessary to understand that MGTS provides access to Internet resources only after the client concludes and signs an agreement for the provision of services. This contract specifies the basic requirements for the provider-client relationship. This agreement contains basic clauses that apply to various types of services. In addition to Internet access, the company also provides telephone and TV services.
Regarding connection to the Global Network, the contract stipulates the following information:
- The provider provides the consumer with traffic only if there is special equipment - a modem device, which is paid in accordance with the selected tariff plan.
- The client can purchase the modem separately or rent the device directly through the company.
- If the contract is terminated for one reason or another, the equipment must be returned to the company intact and intact.
- Both the provider and the client can terminate the contract for the provision of services.
- Only the consumer who has concluded it with the company has the right to cancel the subscription service agreement. To terminate the agreement, you will need your passport details.
- For the termination procedure, passport data is required.
Each client of MGTS must know the main provisions of the contract. Below we will talk in detail about how to cancel an application for MGTS Internet.
How to sort MGTS TV channels from the remote control
Digital TV from the MGTS provider includes more than 240 TV channels on a wide variety of topics, presented in SD, HD and even 3D formats, plus an interactive TV service that gives the viewer the opportunity to control the viewing of programs, choosing what and when to watch thanks to “Record”, “Pause”, “Rewind” and “Repeat TV” functions. It is also possible to access the following interactive services:
- “Personal TV” (over 90 channels);
- "on request";
- TV Guide (electronic TV program guide);
- media player;
- service “Weather. Traffic jams. News. Exchange rates."
By default, each TV channel is already assigned one or another button by the provider. But, you must admit, it’s not very convenient to look for your favorite channel on some button with a three-digit number. Therefore, it is possible to change the sorting through the interface.
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What do I need to do?
First of all, you need to go to the settings section, for which you should press the “Settings” button on the remote control (it is located below and to the left of the mute button, which is located at the top-right).
In the menu that appears, select the “TV Channels” section - in it the subscriber can sign up for additional TV packages and individual channels, and also do exactly what we need - set the order of the channels in the way that is convenient for him, that is, sort at his discretion. To do this, select the “Channel Management” submenu. It is in it that TV channels can be:
- Add to favorites";
- add to “Blocked”;
- set “Access by PIN code”;
- sort as you wish.
To add a channel to “Favorites”, you need to select it using the navigation buttons, press the “OK” button and select the “Favorites” option in the window that appears. It will be available in the “TV Channels” menu section.
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In a similar way, the channel is added to “Blocked”. In this case, it will not be shown in the list of channels and in the TV Guide. If you need to watch it, you will need to first remove it from the “Blocked” section in the “Manage Channels” section.
You can also restrict access to any TV channel using a PIN code through the corresponding item in the “Channel Management” submenu.
To set up custom sorting, you need to use the channel switching buttons. To enter the "Manage Channels" section, you will need to enter a PIN code.
Sorting channels
MGTS offers three sorting options: custom, MGTS sort (default) and alphabetical sort. If you want to customize the channel order yourself, select custom sorting (the setting is done in the “Channel Management” section).
Reset sorting
If the sorting result does not suit you, you can always cancel it by resetting the custom sorting to the MGTS sorting.
Source: https://Moscow-MGTS.ru/statiy/kak-sortirovat-tv-kanaly-s-pulta-mgts
MGTS: suspend internet
The company's clients have the right to suspend MGTS Internet service. This service is especially relevant for people who, during a business trip or vacation, do not want to pay for Internet that no one will use. The provider allows its subscribers to activate this service, which will suspend traffic consumption and subscription fees. You can choose the deadline yourself.
The company offers blocking of the service for various time periods:
- Fifteen.
- Thirty.
- Ninety days.
Please note that this option is absolutely free for users. If a client urgently needs to access the Internet in a country house, the provider provides traffic for a day. The service will cost thirty rubles, which is quite affordable and acceptable. You can restore Internet access automatically after the specified period has expired. Each MGTS client can block or unblock the option using the functionality of their personal account. After unblocking the Internet, your tariff plan and billing period will remain unchanged.
How to disconnect from services when moving
If you plan to change your place of residence, it is better to deactivate it permanently instead of temporarily blocking the service. This applies not only to the connected Internet, but also to television. Before moving, the subscriber will be able to check the possibility of connection at his new address. If the provider provides services at this address, then there is no need to refuse.
To perform a connectivity check, go to the official website of the provider and enter the following information:
- Name of the locality.
- Street name.
- The number of the house where you plan to move.
After the data is entered, the system will display a complete list of operators who service apartments in this building. If you find your operator in the list, you need to make a request to reconnect while preserving your home network equipment and account number.
Features on MTS
Using a smartphone, you can not only manage the options of your number and view all the information on it, but also quickly pay for goods and services. To do this, just use the “Easy Payment” service. This is a fairly practical and easy payment system with which you can pay for:
- Mobile accounts;
- Home Internet;
- Cable TV;
- Housing and communal services;
- Electricity;
- Landline phone;
- Purchases made in online stores and trading platforms.
At the same time, you can transfer money both from your personal phone number and from your own bank card.
This service is available to all MTS subscribers who have an active operator SIM card. You can use the option from a smartphone, tablet or computer. Please note that there are some conditions.
- To pay for goods and services, the account must not only have the required amount, but also the number must not be blocked by the operator.
- Payment cannot be made using bonus points that were credited as part of promotional offers.
There is no need to register for the service. The service is automatically connected to all subscribers after activating the SIM card.
Subscribers should remember that most transfers are subject to a commission and sometimes it reaches 10%.
Refusal of Internet services
There is one method that will allow a GPON subscriber to permanently refuse the services provided. We are talking about visiting the company's office. You only need to bring your passport or other document that confirms your identity. But a subscriber who did not rent equipment from the company, but purchased it, will be able to permanently cancel the services by using email or calling. In your personal account on the provider’s website, you can only temporarily disconnect from the Internet and television.
The complaint is invalid Administration huzhe.net Administrator 10/02/2017
Comments
. and they gave me a modem. They refused to pick it up. and you can call an Internet troubleshooter only for money and on weekdays.
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I agree completely. I have the same situation. A complete disgrace. They can deliver and deliver, but return it themselves. By the way, I didn’t ask to change anything for me. MGTS decided this. So what's the deal? How can I give back while working the same schedule as you.
Hello. They persuaded me to connect telephone and internet via fiber to MGTS. The master arrived and, after fiddling around for more than 3 hours, did nothing. Afterwards they regularly bothered me with calls. Tired of it. I agreed again. Done. Now it is extremely rare for anything other than the browser to load. Games don't work. Video slows down. Frequently visiting connections. Contacted. On February 24, the application was accepted. They promised to call back within 4 hours. Wig-you. I called myself. The review was extended to 7 days. Now I pay for 2 internet. Everything works on Skylink, albeit slowly. Paying for 2 internet services for a pensioner is a bit unfair. The last operator I talked to raised his voice and threatened to disconnect. How to convert back to copper. Everything was flying there. MGTS says this is impossible. Or look for another provider, since they are a dime a dozen. In short, mgts, as it turned out, is bullshit.
I also had the same situation with MGTS! In 2012, the Internet was connected and we used it for about half a year, then abandoned it! After 3 years, the Internet suddenly started working on its own! And in the apartment there is no router or wires to connect MGTS because we have been using another provider for a long time! And the question about elimination is not possible to resolve over the phone, I sent a complaint to [email protected] and I’m waiting for a solution!
I confirm, terrible service! Set up - don't get through! Disconnecting from MGTS is a TERRIBLE problem, I wrote a complaint to the official. management website
IrinaD, good afternoon! Can you send your complaint, indicating the details of the contract, to our email? We'll definitely help you figure it out.
Regards, Mikhail. PJSC "MGTS"
On Friday evening we returned home and discovered that the Internet, telephone and TV were not working. We started calling MGTS. It turned out that it was maintenance work and everything would be fixed within 2 days. All weekend without the Internet, while both my husband and I’s work depends on the Internet. Should you go beg your friends for internet or go to McDuck for free? And I’m still silent about telephone and television, as well as about the quality of the Internet provided. MGTS company, what do you offer? I think that this was our last connection with you. Perhaps that's enough. Moscow, Podmoskovnaya, 5
MGTS: termination of the Internet contract
To permanently terminate the agreement with MGTS, the subscriber will need to follow a few simple steps step by step:
- It will be necessary to pay off all debts to the company, if any.
- It would be a good idea to call the customer support hotline and find out the address of the nearest company office. It is also worth finding out what documents you need to have with you.
- You can then begin collecting the documentation you will need to terminate the contract. You definitely need to prepare your passport, the agreement itself and the document for the device you rented.
- You will need to fill out an application at the provider's office. The salon consultant will definitely provide a special form on which this statement will be stated. In this document you must enter the data from your passport and indicate your residential address. Also, according to the rules, such statements must indicate the reason for termination of the contract.
- The rented device must be returned at the company office. If you purchased a router or modem in installments, you must pay the full cost of the device. After this, you will receive official confirmation that the equipment has been returned to the provider or paid for in full.
- The next stage is payment for the use of services. The provider will recalculate the funds spent.
- As a result of this procedure, your contract concluded with MGTS will be officially terminated.
Please note: there are situations when, during use, a subscriber accidentally breaks the equipment and it fails. In such cases, the company requires repayment of the full cost of the device.
How to cancel services via mail and telephone
You can also cancel your home Internet service using email or by calling a phone number. First you need to check your phone number or email address. This can be done on the company's official website. You can call the call center and ask the operator to disconnect you. Another option is to correctly compose a request and send it by email to the provider. Before refusing, it is imperative to close existing debts to the company. You can temporarily disable MGTS Internet online through your personal account.
What to do:
- We go to the official web page of the provider.
- We go through the registration or authorization procedure.
- In the main menu of your personal account we find an option called “Voluntary blocking”.
- Select the required time period.
- We confirm our actions.
If you encounter difficulties during the steps to suspend or disconnect the MGTS Internet, you can always call the contact center. Depending on personal needs, subscribers can select the most suitable methods for themselves. You can turn off the Internet at any time, just like you can refuse MGTS digital television.
MGTS television, digital TV from MGTS, connection diagram for MGTS set-top box
Contents:
Home TV - more than 160 of the best television channels in digital quality. The service provides the opportunity to watch the best Russian and foreign television channels with high quality digital image and sound, including high-definition HD television. This is a personal, individual service where each subscriber can choose content as they wish.
You can activate the Home TV service by calling the contact center at 8 495 636-0-636, or leave a request on our website.
Our specialist will check the technical feasibility and contact you.
How to connect MGTS TV in Moscow and the Moscow region?
To do this, you just need to leave an online application for connection, fill out the form and select the digital TV service and send the application, the MGTS operator will call you back soon.
Take advantage of additional services:
Personal TV selection of TV channels from 1 ruble per month!
High-Definition Television (HDTV) High-Definition Television, or high-definition television, is a new television standard.
Service “Picture in Picture”: simultaneous viewing of programs from 2 TV channels.
REPEAT-TV service is a service that provides the opportunity to watch programs (films, programs) that were shown previously.
the ability to pause the broadcast of a TV channel at any time and return to watching within an hour, starting from the moment the broadcast was paused.
Note!
Photo Albums on TV - View pictures posted in Photo Albums on your TV screen.
Information service MTS.Route from Yandex.Traffic - up-to-date information about traffic jams in Moscow on your TV screen.
Information service MTS.Weather - weather forecast for the next 5 days for Moscow on your TV screen.
MTS information service. Exchange rates - the official rate for the current date and 4 previous days.
Omlet.ru film catalog for Home TV viewers: thrillers, fantasy, dramas, cartoons, all the best at the touch of a remote control at any convenient time.
On-demand service, the ability to order popular and newly released films.
TV program - announcements of programs and film premieres on all represented TV channels.
Information taken from the official website of MGTS.
Source: https://xn—-etbqnigrhw.xn--p1ai/television.html
