Mobile operators have similar connection conditions. But the methods for terminating concluded agreements vary depending on the provider and the reasons for deactivation.
Refusal to further cooperate with the company manifests itself in two forms:
- Temporary – blocking for a while, for example due to a long departure.
- Permanent – termination of the contract with Tele2 if you do not want to use the connection.
The agreement concluded upon receipt of the SIM from the provider is terminated. It reflects the key points on which work with the subscriber is based.
How to terminate an agreement with Tele2 for the provision of communication services
Mobile operators have similar connection conditions.
But the methods for terminating concluded agreements vary depending on the provider and the reasons for deactivation. Refusal to further cooperate with the company manifests itself in two forms:
- Temporary – blocking for a while, for example due to a long departure.
- Permanent – termination of the contract with Tele2 if you do not want to use the connection.
The agreement concluded upon receipt of the SIM from the provider is terminated. It reflects the key points on which work with the subscriber is based.
How to close a number via the Internet?
There is no such method. In your Tele2 Personal Account you can block a number, however, this does not mean that the contract with you will be terminated.
If you do not have the opportunity to visit the salon to formalize the termination of the contract, then you can just wait. If you do not use the SIM card for a long time, it will close by itself. The main thing is that there are no debts left on it.
Agreement and terms of provision of tele2 communication services
An agreement with a company is a form that is filled out based on the passport of a potential subscriber. Contains information about the person:
- FULL NAME;
- place of birth and citizenship;
- passport data or information from another identity document.
In addition to this information and standard provisions, the following is indicated:
- e-mail;
- date of conclusion;
- purchased equipment;
- tariff plan.
A so-called code word is invented and a contact number is indicated. This allows you to make the necessary changes in agreement with the subscriber.
The document contains fundamental points. It must include:
- rights and obligations of the provider and user;
- selected tariff;
- payment procedure for services provided;
- conditions and procedure for termination, modification and suspension;
- responsibility of the parties.
It is recommended that you read the document before accepting and signing it. Subsequently, this will help to achieve what is right and avoid delays.
An agreement for the provision of Tele2 communication services is issued to the client. The second copy remains in the salon, from which the data will subsequently be transferred to the database.
How to get a copy of the Tele2 contract with a stamp
Usually the agreement is transferred after purchasing a SIM card. If lost, it is possible to restore the Tele2 contract with the subscriber by personally contacting the communication center with a passport. Receipt for a third party is carried out by certified power of attorney.
Tele 2 Forum
For those subscribers who like to participate in discussions and receive diverse opinions in response to their questions, there is a Tele 2 forum. For convenience, its branches are divided by topic: for all subscribers from Russia, from individual regions, Europe and Kazakhstan.
In addition to questions for technical support consultants directly related to Tele two services and tariffs, the forum discusses modern high technologies and gadgets, mobile communications in Russia and various general topics.
How to terminate a contract with Tele2
There is a need to refuse services if the connection used is not relevant. There are two ways to terminate an agreement with Tele2:
- By contacting the customer service department. Used when there is money in the account. You need to come to the office with your passport and fill out an application. After reviewing the application, the SIM is blocked. To return funds from the balance, indicate in the application where to transfer the money.
- No personal appeal. You just need to stop using SIM. After 180 days (assuming a zero balance), the agreement is terminated automatically at the initiative of the subscriber. After six months, the number will be transferred to another person.
Temporary blocking is also available. This is done on the hotline, as well as in the customer service department. For suspension, passport data, number and code word are provided. Unlocking can be done at any time.
Terminating an agreement with a provider is a simple process. And if there is an urgent need to cancel the agreement, this can be done in the sales showroom.
Grounds for appealing Tele2 actions
Tele2, like any mobile operator, operates in accordance with the laws:
- Law of the Russian Federation dated 02/07/1992 No. 2300-1 “On the protection of consumer rights”;
- Federal Law of July 7, 2003 No. 126-FZ “On Communications”;
- Federal Law of March 13, 2006 No. 38-FZ “On Advertising”;
- Decree of the Government of the Russian Federation dated December 9, 2014 No. 1342 (as amended on May 27, 2019) “On the procedure for the provision of telephone services” (together with the “Rules for the provision of telephone services”;
- Other regulations governing certain issues of the activities of mobile operators.
Any violation of these regulations in the provision of communication services may be appealed. Tele2 subscribers most often complain about the following violations by their operator:
- poor connection quality and low mobile Internet speed;
- unjustified debiting of funds from the account;
- connection of additional paid services without the subscriber’s consent;
- many spam calls and SMS;
- blocking of communication services without the reasons specified in the contract for the provision of communication services;
- rudeness and illegal behavior of company employees;
- refusal to provide assistance on mobile communications issues or disagreement with termination of the contract.
However, before filing a complaint with Tele2 or complaining about this company to government agencies, you need to make sure that the complaint is justified, i.e. there is not only customer dissatisfaction, but also a violation of a specific rule of law. Thus, if a complaint is made in connection with poor quality of services, you can refer to Article 4 of the Law on the Protection of Consumer Rights, which obliges all communication service providers to provide quality services.
Tele2 agreement for the provision of communication services
The document is a form filled out using the passport data of a potential network subscriber. It must contain the following information:
- last name, first name and patronymic of the client;
- data on citizenship and place of birth;
- basic information about the identity document.
Also, the Tele2 agreement with the subscriber includes the latter’s email address, place and date of registration, type of equipment purchased (if available), as well as a tariff plan. When registering, be sure to indicate a “code word” (invented by the client) and a contact number.
How to disable the tariff on Tele2 through your personal account
The most convenient way to disable a tariff plan is to visit your personal account on the operator’s website or through the mobile application. To disable the TP, you must go through authorization by clicking the “Log in to your account” button.
As in the case of sending a USSD request, you cannot simply deactivate the tariff on the site. You need to choose a new one and switch to it. Available TPs are displayed in the “Tariffs” section.
It will be more convenient for smartphone owners to download the “My Tele2” application from the Play Market or App Store.
It is free to use and allows you to perform many actions, including switching from one TP to another and controlling costs. To authorize, you need to enter a phone number to which an identification code will be sent. In the application itself, the user will be greeted with the main menu, where the balance status is indicated, and the available tariffs for the transition will be displayed in the section of the same name.
Terms of provision of tele2 communication services
The corresponding document, available for study by the client both when purchasing a SIM and on the official website of the cellular operator, contains a general provision, as well as:
- information about the rights and obligations of the company;
- rights and obligations of the client;
- tariffs for company services;
- a system for making payments for the options provided;
- the procedure for terminating the Tele2 contract, as well as the possibility of making changes and suspension;
- responsibility and other data.
It is also recommended that you carefully study the document before concluding an agreement with the company.
Access to the Tele 2 help desk from Viber, Telegram
Are you an active user of Viber or Telegram messengers? Get quick answers to your questions in your favorite instant messaging system:
- For users of Viber versions higher than 6.5.0. in the “My public accounts” section in the “Contacts” tab there is “ Tele2 Russia ”.
- Telegram users, Tele 2 bot is available through the usual “contact search” .
How to get a copy of the Tele2 contract with a stamp
As a rule, a copy of the agreement is given to the subscriber immediately after purchasing a SIM card. However, if it was lost, it can be restored by personally contacting the company’s office with a passport of a citizen of the Russian Federation. The applicant’s representative may also request the provision of a document if he has a power of attorney. The application must be submitted in writing in the form proposed by the organization.
The responsibilities of the mobile operator also include providing any information about the contract, tariff plan and connected options upon request. The request itself can be submitted through the global network or office. You can also ask questions by calling the hotline.
How to check what your tariff is
To check the Tele2 tariff plan, the client can use any of the proposed methods:
- Visit to the company office.
- Sending a USSD request.
- Call a short number.
- Through your personal account.
- In the mobile application.
The first option should be crossed out immediately, since going to the Tele2 representative office in order to clarify the tariff is unwise. Although the company’s employees will be happy to tell the client which TP he has connected.
USSD request
It is much easier to send a short USSD command consisting of several numbers and the symbols “*” and “#”.
If a person wants to know only the name of the tariff plan, then they can dial *108# and press the call button. In this case, after a few seconds, the subscriber’s phone will receive an SMS message indicating the type of TP.
In a situation where not only the name, but also the cost is important, the *107# command will help. It differs from the previous one in that in the received message the person will receive expanded information with call rates and indicating the amount of the subscription fee.
The Tele2-Guide service may also be useful. It opens by sending a request *111#:
- After which a menu is displayed on the phone screen.
- Among all the items, you need to make a choice in favor of “My data”, and then click on “My tariff”. The section provides information about the name of the TP and the cost of the service.
Call a short number
For those who find it easier to assimilate information in audio format, the hotline number 8-800-555-06-11 will help. When talking to a specialist, you will need to dictate your number and, if necessary, indicate your passport details. In order not to waste time on these formalities, you can use the numbers 504. After dialing this number, the client will find out the current tariff if he follows the instructions of the answering machine.
Personal account and mobile application
Despite the simplicity of the methods in which short numbers are used, the personal account and the “My Tele2” mobile application are especially popular. Both options allow you to instantly find out the tariff and the list of connected options. To log into your account, you need to use the tele2.ru resource and follow the instructions:
- In the upper right corner of the site, click on the “Login to your account” button.
- Select a convenient authorization method and log in.
- Pay attention to the main screen, where the current tariff of the Tele2 client will be indicated.
The method is very simple and does not take much time. The same goes for using a mobile app. “My Tele2” is available in the Play Market and App Store. There is no charge for downloading, and authorization occurs according to a principle similar to the Personal Account. Immediately after logging in, a person will see the name of the tariff, account status and the number of remaining minutes, SMS and gigabytes.
How to terminate a Tele2 contract
The need to terminate the contract usually arises if the communication being used loses its relevance. The procedure can be carried out in two main ways:
- Without going to the office. To do this, it is enough to stop using the SIM card for 180 days. A prerequisite in this case will be the absence of debt and a negative balance. After six months, the unused SIM card can be transferred to another subscriber.
- Through the customer service department. This option is suitable for those who have funds saved in their SIM account. For the procedure, you must contact the office with your passport and fill out an application according to the provided sample. As soon as it is handed over to the employees and fully processed, the SIM card will be subject to untimely blocking. To return money from your balance, you must indicate the corresponding requirement in a written application.
Termination of service if you do not use the phone
The agreement stipulates that the user agrees to the terms of service, which stipulate automatic blocking of the account and its transfer to free sale after 180 days from the date of deactivation.
An important limitation is that the user must have no debts for roaming, Internet, etc. This method is suitable for subscribers who do not have a negative balance and can do without visiting the Tele2 office.
How does this happen:
- The client disables all paid services.
- Stops using the card.
- After 120 days, the operator’s commission begins to accrue for saving the number - 3 rubles / day
- As soon as a zero or negative balance remains, the countdown of 180 days begins.
- If nothing changes on the account within 6 months from the day all funds are written off, the number is subject to further sale to another subscriber.
This approach does not apply to corporate clients. According to the terms of the agreement between Tele2 and a legal entity, funds can be written off in a negative balance.
Number transfer
Number portability or MNP is a service that allows you to change operators without losing your own number.
To use the MNP service, you will need to visit the communication office of the new operator, enter into an agreement with it and receive a new SIM card. In this case, it is necessary to inform company representatives of your intention to keep the old number. The entire procedure lasts about 8 days.
When switching from another operator to Tele2, everything is much simpler. New users of the tele2.ru Internet service are given the opportunity to independently change their mobile company. To do this, you will need to go to the “Go to Tele2” section, fill in the empty lines with your passport data and current number, and then click on the “Submit Order” button.
Subscriber reviews
Before you independently perform any actions with your personal number or connect and use a new service, you need to read the advice and opinions of experienced people. This will not only give a real picture of what is happening, but will also help in the future to draw appropriate conclusions so as not to make the mistakes of some subscribers.
During a long-distance business trip, I had to temporarily suspend the SIM card service. Fortunately, this can be done on the operator’s website. Upon returning home, it turned out that it was impossible to resume operation of the number on my own. I had to call the service center.
Anatoly Petrov
I was very disappointed with the mobile operator Tele2. In the communication salon they told tales about how cool and profitable it was to connect to the services of their company, but in reality everything turned out to be completely different. Paid subscriptions began to connect to my number for 30 rubles per day. In addition to the T2 SIM card, I also purchased a phone from the same company, which broke on the fourth day and, on top of that, I lost it.
I was in a terrible state and couldn’t contain my emotions.
I couldn’t block SIM Tele2 on the Internet and was afraid of hidden fees, so I had to go to the office again, but only this time to refuse their service. Valeria Korikova
