How to unlock an MTS SIM card yourself and with the help of employees

How to check if the MTS SIM card is blocked

When a person voluntarily “turns off” access, he usually knows that the card is not active. For other types of restrictions, they may not be known. An effective verification method: dial any subscriber:

• The answering machine notifies that it is impossible to establish a connection, you need to contact the customer center - a financial or voluntary block has occurred.
• When dialing, the message “network registration is missing” will appear - the operator has applied the restriction.

If you try to contact with another SIM card, the system will notify that the user is blocked. You can also find out about the activity of the number on the Personal Account website. A special window will show the current status of the communication module.

How to determine if you have been blocked?

If you suspect that your MTS number is blocked, you don’t need to immediately look for how to unlock your SIM card. First, determine the type of lock:

• With a voluntary block, when dialing, you will hear: “The call cannot be established, call the help desk.” If they call you, subscribers will hear: “The subscriber is temporarily blocked”;
• During a financial block, audio alerts will be identical to the previous ones;
• When automatically blocked, if you want to make a call, you will hear the following: “Outgoing communication is not available, the SIM card is not registered with the network.” If they call you, they will hear: “The subscriber is temporarily blocked.”

Thus, we have considered all the possible ways in which you can unlock a SIM card.
We hope you will not have any questions in the future about the initial blocking in MTS - how to remove it and where to go. Remember, you should not be afraid of being disconnected - the most important thing is not to run up the debt and contact the manager in time with a request to unblock the card. If our article helped you, please like it!

Methods for quickly unlocking an MTS SIM card

A card may be frozen for the following reasons:

• PIN code entry errors;
• The PUK code is entered incorrectly;
• The SIM card has been blocked by the operator;
• The blocking was established by the client's decision.

Once blocked, the card is disabled. It is impossible to make or receive calls, use the Internet, or use prepaid services. You can find out the exact reason for the termination of operation yourself by calling consultants. The client service allows you to find out information about the status of the current communication module.

How to quickly remove the block:

Unlocking a SIM card through the Call Center

The client can unlock the phone card if he contacts the MTS service. When you call the support service, the number is called and your passport details are provided. The caller asks to resume the SIM card. Next, the phone reboots - then it will correctly register the network.

You can reach support company representatives at the following hotline contacts:

• 0890. Designed for calls from MTS numbers.
• 8-800-250-0890. You can call from landlines and from numbers of other operators.

Important! Only the owner of a specific card can unlock an MTS SIM card. Mandatory condition: the number must be registered to the calling subscriber. If the SIM card under the contract is not issued to you, then the procedure will not be completed.

If it is difficult to reach consultants, you can personally contact the company’s office staff. Upon presentation of your passport, the SIM card will be restored or a new copy will be issued to replace the lost one.

Unlocking a SIM card through your Personal Account

Temporary suspension can be easily lifted through your Personal Account on the MTS website. You need to go to your account and log in with your details. A special mobile application will also help carry out the operation.

On the main page you will need to enter your phone number and password. If the access code is missing, click on the “Receive via SMS” button. Next, further commands will come to continue the procedure.

If authorization is successful, to remove the restriction you need to go to the “Number Management” section. In the “Blocking” tab, with one click of a button, the user will restore the card’s functionality. At the top of the page it will be indicated that SIM card activity is blocked. The red square indicates the date when the restriction came into effect. To complete, press the “Unblock” button. You must wait until your application is confirmed. After this, the previous conditions of the tariff plan and connected services will function. From the day the voluntary blocking is lifted, the subscription fee for MTS services will begin to be charged again.

If something doesn’t work out, you should contact the hotline. Voice prompts will help you select the desired function and connect you to the operator. The consultant will ask for your phone number, full name and ask a few questions about the account. Then the staff will help you “turn on” the SIM card.

Unlocking a SIM card in the MTS office

There are times when calling the operator or your Personal Account fails to “unfreeze” the card. The SIM stops working for unknown reasons, and contacting the mobile application or support service does not yield results. Another reason is that a person allowed the phone to fall into the hands of intruders or lost the device. The only way out is to contact MTS service workers.

Staff will ask the subscriber to provide identification and will issue an application form to fill out. Within 10-15 minutes, the application will be reviewed, and the client will receive a new SIM card with the same number.

How to remove automatic locking

The number is blocked not only at the request of the subscriber, but also forcibly. The measure is temporary. Applies to cards that have not been active for some time and have not been used for paid services. If there is insufficient funds, all services are disconnected until the subscriber deposits money.

The action of the SIM card will be restored if there is a positive balance. It is enough to make a specified payment into the account, then MTS services will become available again.

You can find out about the balance status via USSD request: *111#. From an inactive card, you can only make calls to emergency services at 112.

How to unlock a SIM with an incorrectly entered PIN code

When purchasing a SIM card, the subscriber receives a starter kit with the specified codes. The card automatically enters the block when the user enters the PIN code combination incorrectly 3 times in a row. The operator imposes a temporary restriction on the SIM card. To remove it, you need to enter the PUK code. The numbers are written on the card insert. When the command is entered, the phone will ask you to enter a different PIN code. Remember or write down the numbers. If necessary, entering the code can be disabled in the gadget settings.

If an 8-digit numeric value is lost, contact center employees will ask the subscriber to confirm their identity. Operators will check passport details. Then they will help you restore the code.

Note! Enter PUK with care, do not enter numbers at random. 10 incorrect attempts will result in a complete ban. It will no longer be possible to restore the card.

In what cases is blocking required?

You can suspend room service to simply save money, but sometimes this is simply necessary for security reasons. So, in what cases may voluntary blocking of a number be required? There can be a lot of such situations, but most often they resort to the service for the following reasons:

Photo 1: How much does it cost to activate the service?

Lost or stolen mobile phone

If you have lost your phone or it has been stolen from you, you should immediately block your SIM card. This will help you insure against loss of funds from your balance or against illegal actions of fraudsters.

Number not used

If you do not plan to use your phone number for a long time, then enabling the “Voluntary blocking” option will help you save a lot of money. Only the minimum fee for using the service will be deducted from your account, and all other mandatory payments will be frozen.

In both cases, you can instantly return your SIM card to working condition at any time. If the SIM card is lost, it will take longer, since it will need to be replaced, and in the case of voluntary blocking due to non-use, activation will occur almost instantly.

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Consequences of prolonged absence of unlocking

established a procedure regulating the functioning of SIM cards. If they were blocked at the personal request of the client and were not used for 183 days, then they are disabled. To renew, just dial 0890 or top up your balance.

If within 6 months there is no activity on the phone, no calls or messages, MTS terminates the contract unilaterally. The number ceases to belong to the client and goes on free sale, that is, transferred to other persons. You can restore a SIM card after a long period of inactivity only if it has not yet been transferred to other persons.

There are several ways to remove the restriction from a SIM card. They are absolutely free and can be used remotely. It is necessary to find out the reason for the termination of operation in order to choose the correct defrosting method. In some cases, simply replenishing your balance is enough. The blocking can be removed remotely on the Personal Account website. If a device with a SIM card is lost or stolen, the only option is to contact MTS employees.

How much does it cost?

You can set a temporary block for free for 14 days. During this time, the subscriber can independently restore the MTS SIM card if it has been lost or damaged. From the 15th day, 1 ruble will be debited from your balance every day.

This rule applies to all tariff plans, with the exception of the MTS “Tablet” tariff. There is no free period in this package and a subscription fee for the service is charged from the first day of connection.

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Having the ability to voluntarily block your number from your cell phone or online can really help in many situations. This is a great way to save your money and protect yourself from illegal actions of third parties in the event of theft or loss of your mobile phone.

Delivery of a new set

When a gadget is stolen or lost, the SIM card becomes inactive. This is a serious problem that requires an immediate solution. It is not always possible to contact company employees. MTS decided to expand the list of services by introducing a useful “delivery” option. Now clients receive a new copy with the same number without visiting the company.

The official website of the operator invites subscribers to fill out an application. A special form will open that must be filled out. The questionnaire requires indicating the city and type of delivery. On the page, the user enters the number of the SIM card that requires restoration. Fills in other required fields. Next, the online system will offer help and tips to complete the procedure. After confirming the request, the client can only wait to receive a new card that will replace the blocked one.

If your phone is stolen

And finally, let’s look at a separate case on what to do if your phone is stolen. There are different opinions on this matter, and there are recommendations from experienced subscribers not to rush to block. But you need to look at the circumstances. If, in the wrong hands, a SIM card poses a threat to the personal, information or financial security of its rightful owner (after all, banking can be done from the number), then most likely this card needs to be blocked as quickly as possible. You need to do the same if the SIM card tariff is postpaid.

But there is another opinion. The fact is that it will be much easier for the police to find the intruder and the item of theft if they can make a printout of calls made from a stolen mobile phone. And this can only be done from an unblocked card.

Act according to the circumstances; in any case, the card can be blocked and unblocked at any time. Remember, temporary blocking is free only for the first 14 days. Then the tariff comes into force: one ruble per minute.