How to block a Tele2 SIM card? Theoretically, such a question could arise from any subscriber of this operator. The reasons may be different, but regardless of them, mobile users should know how to temporarily or permanently terminate the existence of a valid number.
Deactivation options
You can refuse the operator’s services temporarily or permanently using the following methods:
- by visiting your personal account, in this case you will go to the official portal or mobile application;
- by contacting the operator’s service center;
- by calling the consultant's hotline.
Note! If you temporarily cancel the services of a cellular company, the subscriber does not have to worry about the money on his balance. After disconnection, they will be stored on the account until the SIM card is activated again. But if the client breaks the contract with the company, he must write a statement to return the funds to the bank card.
What is the "Black List"
Tele2 blocks all intrusive calls and SMS. You will no longer be disturbed by an intrusive suitor or an overly persistent salesman. The option appeared as a response to similar services from other operators and as an alternative to mobile applications.
When an unwanted subscriber calls, the usual sound will sound on the handset: “Subscriber not available.” The SMS simply won’t arrive. You decide how long the number will be on the list - you can add/remove a phone in a few seconds.
No more than 200 numbers are added to the Black List.
The service works on all tariff plans, except for “Modem”, “M2M” and some corporate ones.
Performing a block through your personal account
You can block a Tele2 SIM card yourself by using the company’s official portal or by downloading the “My Tele2” application to your cell phone. The principle of disabling a card will not be different. The user should download the application to a smartphone or follow the link my.tele2.ru. The following algorithm of actions is followed:
- log in to your profile by logging in;
- in the menu you need to find the “Authorization and Security” item;
- after the transition, you need to click on “Lock SIM card”;
- All you have to do is click “Block”.
Voluntary disconnection through the My Tele2 application occurs in a similar way. When you log into your account, you need to find the “Settings and Profile” section in the menu. The “Authorization and Security” item will be located there. Next, the actions are performed as on the portal.
Note! If the blocking was carried out independently via the Internet, then the card is activated in the same way online. Instead of “Block” you need to click “Unblock”.
Reasons for blocking a SIM card
- Money just disappears from the account.
- The phone is lost and the scammers have access to the owner’s personal data.
- Possession of personal data of contacts from the phone book.
- If you plan not to use the card for a long time.
If the SIM card has been lost, you urgently need to inform the Tele operator about it in order to block it in time. The same must be done if for any reason the card is no longer used.
Call to operator
If you need to block a Tele2 number, you should call a consultant on the hotline. This is an easy way to deactivate. The number 611 is dialed on a cell phone. After the user listens to the voice menu, he will be redirected to the operator. All that remains is to explain to the specialist what needs to be done. Closing a card in this way is not difficult, but you need to provide the following data:
- PUK code. This is an individual set of numbers to unlock the card; it is issued when purchasing a SIM card. It is necessary to prevent third parties from accessing the SIM. Typically the PUK code includes 8 digits.
- A codeword. This password is set by the subscriber when concluding an agreement with the company. It can be used if the client contacts the company office in person. The word can replace passport data.
- Passport data. The user must provide information from a passport or other identification document. This is required to confirm the identity of the SIM card owner.
Note! It is impossible to disable the Tele2 SIM card on your own forever without a passport. The employee will refuse the operation.
Method 1. Call a contact center specialist
You can block a mobile communication card by calling the operator toll-free number 611. First, a voice menu will answer you, after listening to it, the system will transfer you to a Tele2 specialist. Explain your problem to him and ask him to block the number.
To block a SIM card through an operator, you may need:
- A codeword. It is in the documents for the card.
- PUK code. It is also in the documents. This code is usually found along with the PIN and consists of 8 digits.
- Passport details of the subscriber for whom the SIM card is issued.
Important! By calling the operator, the blocking can be temporary or permanent.
Service office
If the previous methods did not produce results, then you should personally visit the office of the cellular company. The address can be found on the company's official website. Our staff will help you complete this operation in 5 minutes. You must have an identification card with you, otherwise the operator will refuse to provide services. If the user is not able to visit the salon on his own, he can send a responsible person there, but he must draw up a power of attorney and have it certified by a notary. This method is not the most convenient, since the user will have to stand in line.
Method number 3
The methods presented above allow you to block your SIM card forever. If you decide to temporarily refuse Tele2 services (for example, due to a long business trip), then you can suspend all offers using the “Personal Account” system on the official website of the operator tele2.ru.
To do this, you need to go to your “Personal Account” and go to the “Tariffs and Services” section. In the list of categories, select “Voluntary blocking”. In the open window, you need to familiarize yourself with the information presented, and then press the “Go to blocking” button. After this, a pop-up window will appear where you need to click the “Block” button.
It is worth noting that it is impossible to unblock a number yourself. To resume operation of the card, you must contact Tele2 customer support.
Automatic deactivation
If the client does not use the SIM card often, then he needs to monitor its activity. If there is no action on the card number, it will be permanently disabled. So that the client can monitor this, the company sends a message that the SIM will soon be deactivated. If the disconnection occurs automatically, you will not be able to restore the number; you will have to buy a new card. To prevent disconnection, it is recommended to make a call from your SIM card or send a text message once a month.
About
Tele2 invites new subscribers to use. This will allow you to start using the company’s services while maintaining the phone number of another mobile operator. The transition is carried out according to the following algorithm:
- Pay off all debts to the old operator.
- Visit a communications salon. Sign a new service agreement.
- Take a new SIM card, but with the old number. The card from the previous operator can be used until the transition. Then it is blocked.
- The transition is carried out within 8 - 10 days. Deadlines are set individually.
- A day before, an SMS will be sent to your phone number containing instructions for the change.
Don't be alarmed if the connection is lost. This means that your mobile operator is changing.
Don't get lost in unpleasant situations. Block your SIM card immediately after discovering your phone is missing. This way you can maintain the balance of the number, prevent attackers from sending messages to acquaintances and friends asking for a loan, and also, with a connected mobile bank, prevent fraudulent actions using a bank card.
Temporary blocking
You can block a Tele2 phone number on a temporary basis. This is necessary for long trips or when the subscriber wants to temporarily stop using the card by switching to another operator. Deactivation on a temporary basis is possible in the following ways:
- Personal Area. You need to go to the official portal via the link https://my.tele2.ru/. From there, go to the “Services and Tariffs” item. Next, click on the “Temporary blocking” item.
- Call the operator. All you have to do is dial 611 on number 100 and contact a consultant.
- Communication salon. You can visit the company's office and ask the manager to temporarily deactivate the SIM card.
Note! Temporary shutdown is provided free of charge.
Switching to another type of mobile communication with the MNP service while maintaining the number
MNP is a service for transferring a mobile number from one operator to another.
If you decide to refuse Tele 2 services and block your card forever, but do not want to part with your favorite phone number, then you can use the number portability service. To do this, you first need to visit the Tele2 service center and terminate the contract, informing the specialist that you are keeping the phone number for yourself and will continue to use it. Then you need to come to the service center of another operator to conclude an agreement. When concluding a contract, you must say that you want to keep your old number.
The service is available to all Tele2 subscribers with prepaid and postpaid payment systems, regardless of the period of use of the services. The period for porting a number is usually no more than 8 calendar days.
How to unlock a SIM card
In some cases, situations arise when you urgently need to restore access to a blocked card. To renew your SIM card, you need to take your ID card and visit the Tele2 office. When the card is issued to another person, you will have to visit the branch together with him, since services will not be provided without a passport.
If the SIM is lost, the client can restore it by creating a duplicate card. Today the price for re-issuing a card is 50 rubles. But the same amount will be credited to the phone balance. You can also unlock the card through an operator; to do this, the client calls 611. There you will also need to provide your passport details, PUK code and code word.
There are many ways to block a SIM card; the subscriber just needs to choose the one that is convenient for himself. If you have access to the Internet, it is easier to deactivate SIM through your personal account. When there is no access to the Internet, you should call a consultant at 611 or visit the company’s office. Blocking is free of charge; if you temporarily cancel services, the SIM card can be activated again.
How to return the remaining balance from a closed number?
You can indicate in the application for termination of the contract how you want to receive the balance from the account. This can be a transfer to a bank account or to another Tele2 number registered in your name. The money will be transferred within thirty days.
You can also transfer money to a Sberbank card before closing the number yourself. In this case, the funds will be received faster, but you will need to pay a commission.
When will the room be closed?
After you write an application to terminate the contract, the salon employee will block the number, that is, you will no longer be able to use it. However, the termination procedure itself takes 30 days. Thus, for another 30 days the number will still be registered in your name.
It is recommended not to forget from time to time to check the list of numbers issued to you in Tele2 salons and close the unnecessary ones in order to avoid unnecessary confusion. To check the list of numbers, contact a salon employee. You will need to fill out an application. You can receive a list of numbers within three days in any way convenient for you: in the form of SMS, email, paper letter. In addition, you can receive it in person at the office by coming there after your application has been processed.
After termination of the contract, your number will not belong to anyone for some time (about a year), after which it will go on re-sale. Therefore, warn your friends in advance about your intention to close the number so that there are no misunderstandings.
Automatic blocking after 180 days of non-use
Without exception, all mobile operators in Russia provide automatic blocking of SIM cards in the event of prolonged non-use. Tele2 has a SIM card deactivation period of up to 180 days when the balance is zero. After this period, the operator will block the number and automatically terminate the contract with the client. If there were funds on the mobile account, then the card will be active for 120 days of inactivity, subject to a daily debit of 3 rubles. When the balance is reset to zero, 180 days of inactivity will take effect. Then complete termination of the contract.
