How to unlock an MTS SIM card yourself and with the help of employees

How to check if the MTS SIM card is blocked

When a person voluntarily “turns off” access, he usually knows that the card is not active. For other types of restrictions, they may not be known. An effective verification method: dial any subscriber:

• The answering machine notifies that it is impossible to establish a connection, you need to contact the customer center - a financial or voluntary block has occurred.
• When dialing, the message “network registration is missing” will appear - the operator has applied the restriction.

If you try to contact with another SIM card, the system will notify that the user is blocked. You can also find out about the activity of the number on the Personal Account website. A special window will show the current status of the communication module.

How is subscriber identification carried out and why is it needed?

Identification is necessary to confirm that you really are the owner of the SIM card and various actions are available to you: deactivation, SIM card restoration, etc. In order to undergo identification, you must take your passport with you and answer several questions: one of three main ones and two additional ones.

Examples of basic questions:

• 2 mobile numbers that you often call or send notifications to.
• The access point (GPRS data service) you used.

Examples of additional questions:

• The status of your account balance.
• Amount or last top-up.
• Date of the last paid action on your number.

Identification can be simplified by indicating the PUK1 code, which is located on the starter pack.

However, it also happens that the starter package could have been lost and can no longer be found, how can it be unblocked in this case?

Methods for quickly unlocking an MTS SIM card

A card may be frozen for the following reasons:

• PIN code entry errors;
• The PUK code is entered incorrectly;
• The SIM card has been blocked by the operator;
• The blocking was established by the client's decision.

Once blocked, the card is disabled. It is impossible to make or receive calls, use the Internet, or use prepaid services. You can find out the exact reason for the termination of operation yourself by calling consultants. The client service allows you to find out information about the status of the current communication module.

How to quickly remove the block:

Unlocking a SIM card through the Call Center

The client can unlock the phone card if he contacts the MTS service. When you call the support service, the number is called and your passport details are provided. The caller asks to resume the SIM card. Next, the phone reboots - then it will correctly register the network.

You can reach support company representatives at the following hotline contacts:

• 0890. Designed for calls from MTS numbers.
• 8-800-250-0890. You can call from landlines and from numbers of other operators.

Important! Only the owner of a specific card can unlock an MTS SIM card. Mandatory condition: the number must be registered to the calling subscriber. If the SIM card under the contract is not issued to you, then the procedure will not be completed.

If it is difficult to reach consultants, you can personally contact the company’s office staff. Upon presentation of your passport, the SIM card will be restored or a new copy will be issued to replace the lost one.

Unlocking a SIM card through your Personal Account

Temporary suspension can be easily lifted through your Personal Account on the MTS website. You need to go to your account and log in with your details. A special mobile application will also help carry out the operation.

On the main page you will need to enter your phone number and password. If the access code is missing, click on the “Receive via SMS” button. Next, further commands will come to continue the procedure.

If authorization is successful, to remove the restriction you need to go to the “Number Management” section. In the “Blocking” tab, with one click of a button, the user will restore the card’s functionality. At the top of the page it will be indicated that SIM card activity is blocked. The red square indicates the date when the restriction came into effect. To complete, press the “Unblock” button. You must wait until your application is confirmed. After this, the previous conditions of the tariff plan and connected services will function. From the day the voluntary blocking is lifted, the subscription fee for MTS services will begin to be charged again.

If something doesn’t work out, you should contact the hotline. Voice prompts will help you select the desired function and connect you to the operator. The consultant will ask for your phone number, full name and ask a few questions about the account. Then the staff will help you “turn on” the SIM card.

Unlocking a SIM card in the MTS office

There are times when calling the operator or your Personal Account fails to “unfreeze” the card. The SIM stops working for unknown reasons, and contacting the mobile application or support service does not yield results. Another reason is that a person allowed the phone to fall into the hands of intruders or lost the device. The only way out is to contact MTS service workers.

Staff will ask the subscriber to provide identification and will issue an application form to fill out. Within 10-15 minutes, the application will be reviewed, and the client will receive a new SIM card with the same number.

How to remove automatic locking

The number is blocked not only at the request of the subscriber, but also forcibly. The measure is temporary. Applies to cards that have not been active for some time and have not been used for paid services. If there is insufficient funds, all services are disconnected until the subscriber deposits money.

The action of the SIM card will be restored if there is a positive balance. It is enough to make a specified payment into the account, then MTS services will become available again.

You can find out about the balance status via USSD request: *111#. From an inactive card, you can only make calls to emergency services at 112.

How to unlock a SIM with an incorrectly entered PIN code

When purchasing a SIM card, the subscriber receives a starter kit with the specified codes. The card automatically enters the block when the user enters the PIN code combination incorrectly 3 times in a row. The operator imposes a temporary restriction on the SIM card. To remove it, you need to enter the PUK code. The numbers are written on the card insert. When the command is entered, the phone will ask you to enter a different PIN code. Remember or write down the numbers. If necessary, entering the code can be disabled in the gadget settings.

If an 8-digit numeric value is lost, contact center employees will ask the subscriber to confirm their identity. Operators will check passport details. Then they will help you restore the code.

Note! Enter PUK with care, do not enter numbers at random. 10 incorrect attempts will result in a complete ban. It will no longer be possible to restore the card.

How to make sure a number is blocked?

You can check whether a subscriber is disconnected in several main ways:

• Each call from the user’s number is interrupted by a message that communication cannot be established and an offer to go to the help desk;
• During a call to the subscriber's number, a notification is played that the subscriber has been blocked.

In general, an operator can refuse to provide communication services for a variety of reasons that violate established rules, for example, for sending spam, malicious activities and other scenarios.

Consequences of prolonged absence of unlocking

established a procedure regulating the functioning of SIM cards. If they were blocked at the personal request of the client and were not used for 183 days, then they are disabled. To renew, just dial 0890 or top up your balance.

If within 6 months there is no activity on the phone, no calls or messages, MTS terminates the contract unilaterally. The number ceases to belong to the client and goes on free sale, that is, transferred to other persons. You can restore a SIM card after a long period of inactivity only if it has not yet been transferred to other persons.

There are several ways to remove the restriction from a SIM card. They are absolutely free and can be used remotely. It is necessary to find out the reason for the termination of operation in order to choose the correct defrosting method. In some cases, simply replenishing your balance is enough. The blocking can be removed remotely on the Personal Account website. If a device with a SIM card is lost or stolen, the only option is to contact MTS employees.

How to unlock if there is no PUK code

Initial blocking using a PIN code is not practiced today. But if it is installed, the user has three attempts to enter the correct PIN. Otherwise, the SIM card is blocked until the PUK code is entered - it is indicated on a plastic card from which the SIM card itself is broken out (usually everyone loses it). It is very easy to restore PUK - to do this, you need to call the hotline or contact the MTS office (PUK, unlike PIN, is static, so it is visible to support specialists).

You only have 10 attempts to enter the correct PUK. If they are unsuccessful, the SIM card will be permanently blocked - you need to get a duplicate.

Delivery of a new set

When a gadget is stolen or lost, the SIM card becomes inactive. This is a serious problem that requires an immediate solution. It is not always possible to contact company employees. MTS decided to expand the list of services by introducing a useful “delivery” option. Now clients receive a new copy with the same number without visiting the company.

The official website of the operator invites subscribers to fill out an application. A special form will open that must be filled out. The questionnaire requires indicating the city and type of delivery. On the page, the user enters the number of the SIM card that requires restoration. Fills in other required fields. Next, the online system will offer help and tips to complete the procedure. After confirming the request, the client can only wait to receive a new card that will replace the blocked one.

Megaphone

If a Megafon subscriber has 0 rubles or less on his balance for 180 days, then the contract with him is terminated on his own initiative.

But how does Megafon drive it to zero or minus if there is money on the balance sheet? In the description of the tariff “Turn on! Communicate” there is nothing like that, but technical support answered this question. If you do not use communication services for 90 days, then the fee for maintaining the number begins to be charged - 5 rubles per day. This condition is specified in tariffs without a subscription fee, but if you need to bring the client’s balance on a tariff with a subscription fee to zero, then he may also have to pay for maintaining the number in the amount of 5 rubles per day.

Chimes

It has already been said that a lot depends on the situation. To begin with, it’s worth considering a fairly common case - when we are talking about situations in which you can hear from MTS: “The number is temporarily blocked.” What to do?

It is recommended to repeat the call several times. If the message is repeated, then you need to inform the interlocutor about this in any way. And he will already solve the problem associated with blocking. Until this moment, you will not be able to reach the subscriber.

Calls

Is your MTS subscriber's number blocked? What to do in this case? You can try to unblock it by contacting your operator. It is enough to indicate your intention and also provide personal information. Relevant for situations in which “Voluntary blocking” occurs.

To call the MTS operator, dial 0890 on mobile devices. The call is free. But for those calling from landline numbers, the combination changes. And then you have to dial 8.

In any case, this is another way to solve the problem. It should be noted that the help of certain services is not always required. In some situations, subscribers are able to solve the problem on their own. But how exactly? What unlocking methods are relevant for MTS today? Of course, with the exception of all the previously listed methods.