The operator’s loyalty to subscribers is one of the most important conditions for increasing the customer base. That is why individual actions are allowed to be performed even with a zero balance. But in order not to find themselves in a difficult situation, users should find out in advance the capabilities of MTS at zero. This will significantly simplify their lives and make cellular communications much more accessible and convenient. As a result, customers will be able to keep in touch with friends, use the Internet and perform other actions provided for by their tariff plans, even in situations where it is impossible to top up the balance.
Description of MTS
So, what is this - from MTS?
At first glance, this is a common deferred payment option: the provider issues a loan to the subscriber so that he can pay less attention to the lack of funds and always be in touch. But in fact, the service's capabilities are a little greater. “On Full Trust” changes the payment method for communication from debit to credit. After connecting, MTS increases the expense limit on the account to minus 300 rubles; after four months, the loan size reaches the level of monthly expenses plus 20 percent. For example, with average monthly expenses of about 400 rubles, the debit limit will stop at minus 480 rubles.
The general calculation of balance restrictions looks like this:
| Using the service | Limit size |
| From connection up to 3 months | 300 rubles or the amount of expenses multiplied by 1.2 |
| From 4 to 6 months inclusive | 600 rubles or the amount of expenses multiplied by 1.2 |
| From 7 to 9 months inclusive | 700 rubles or the amount of expenses multiplied by 1.2 |
| More than 10 months | 800 rubles or the amount of expenses multiplied by 1.2 |
When calculating, the average value for three months is taken into account, the number is rounded down in increments of 50. With average expenses of 486 rubles for the first three months, the limit will be 450 * 1.2 = 540 rubles. The limit is recalculated once a month, subject to timely replenishment of the account.
This means that even if the subscriber is late in payment or has difficult financial circumstances, the connection will not disappear anywhere, and you will be able to use the phone as usual for about another month, even with a zero balance.
Activation “On full trust” brings the subscriber 120 points to the account of the MTS Bonus program. Transferring points takes up to one and a half weeks after connection.
When activating the service, the subscriber receives 120 bonus points under the MTS Bonus program. Points are received within one and a half weeks after connection.
MTS capabilities at “0”
And you need to start with the basic functions that are available to users in any situation, regardless of the state of their personal account. Cellular company clients retain the following options with a zero balance:
- emergency calls;
- communication with the MTS contact center;
- using the telephone service of a mobile company;
- the right to receive incoming calls and messages;
- management of free services and their use;
- receiving newsletters.
It is important to emphasize that the lack of funds leaves subscribers the right only to those functions and options that are provided free of charge and do not require payment. For a complete list, please contact our support staff.
Promised payment
The most popular and reliable way to quickly borrow money is the “Promised payment” option. The only inconvenience: if the debt on the account is more than thirty rubles, this service will not be available to the client.
Besides this, there are a few more points that must be observed:
To summarize, we can conclude that if a subscriber has debts on two or three SIM cards, access to
will not be provided to him.
Service cost
Customers of mobile telephony systems should be aware that the size of the loan depends on the length of time the subscriber has been cooperating with the company and the amount of his expenses on mobile communications.
Loans in the amount of 30 rubles are provided by the operator free of charge. For a loan of up to 99 rubles, the client will have to pay his 7 rubles plus. But a loan of 100 rubles will cost the subscriber 10 rubles. A loan in the amount of 200 to 499 rubles is subject to a payment of 25 rubles. 500-800 rubles - 50 rubles.
Gives a minimum loan to its clients if they have met all the requirements and activated the service, being in the black. As mobile phone costs increase, the loan size also increases. If monthly expenses are 200 rubles, a loan of 300 rubles is provided; 400 rubles - loan 500 rubles, etc.
If you regularly pay off your debt, there is a chance to increase the limit to 800 rubles. Interestingly, it gives the client only 3 days to pay off the loan. If this time has passed and the payment has not arrived, the number is automatically blocked.
To activate the service, you must dial the combination *111*123# call. Or dial 1113. Also, the “promised payment” can be connected through the client’s personal account.
The first method is the only one that can be used if your account has a minus.
But there are other offers that allow you to talk with a negative balance. The only point: you can use the options only if they were connected in advance, when there was a plus on the account.
It is very convenient to automate the service in question. That is, every time the balance goes into minus, the subscriber’s account will be automatically replenished. This operation is called "Autopayment"
. The subscriber's balance will always be automatically replenished, and no commission will be charged to the card.
All about
The option is free and does not deduct a subscription fee from your account. Users with short experience (from 90 days) are given a minus limit of 300 rubles. Thereafter, the available amount is recalculated every 30 days. Here the operator uses two simple algorithms. The basic one provides for an increase in the shutdown threshold as the subscriber experience accumulates:
- 120-180 days – 600 rubles;
- 210-270 days – 700 rubles;
- over 210 days – 800 rub.
These amounts are always available to users who promptly pay the invoice issued by the provider on time. The actual credit limit can be much higher, since in parallel with the basic algorithm, a progressive one is also used, which involves calculating average communication costs (for the last 3 months) with further multiplying the resulting amount by a factor of 1.2.
For example, for a subscriber with 150 days of service and average monthly mobile budget expenses of 800 rubles. the possible debt limit will not be 700 rubles, but 800 * 1.2 = 960 rubles. And it is this amount, and not a smaller one, that will become the new minus limit for the subscriber. This circumstance worries many users, since it complicates control of their personal account and provokes an increase in communication costs.
How to disable limit recalculation on MTS
Any subscriber can refuse to increase the credit threshold by fixing a suitable amount using the USSD command *111*2136#. The same request is used again if it is necessary to resume the recalculation of the limit depending on the amount of communication costs. It is also important to know that a slight delay in payment of the invoice issued by the operator reduces the disconnection threshold to a minimum amount of 300 rubles. with its gradual increase from month to month.
To find out the debt limit repayment date, just send the short USSD command *132# from your phone. In addition to the payment deadline, the response SMS message will also contain information about the amount of credit and the actual part of it used.
Activation conditions
The option is available on non-corporate numbers with at least three months of online service. At the time of connection to the service, a positive balance is required and there is no debt on other MTS personal accounts.
- Twin card MTS Belarus
An important role is played by the size of monthly charges for mobile communications, which should be at least 200 rubles. for the last 90 days. and “Promised payment” are incompatible.
When connecting to the service, the subscriber is given the opportunity to participate in the MTS Bonus program. 120 reward points are also awarded, which are transferred to the account within 10 days from the moment the option is activated.
Connection
How to activate the Full Trust service from MTS? There are three main ways:
- Enter on the telephone keypad: *111*32#, press the “Call” button. After activation, wait for a technical SMS confirming the connection of the option.
- Register and log into your personal account. In the side menu, find the “On full trust” section, then follow to “Limit Management”.
- Install the My MTS application and allow going beyond the credit limit in the “Bill and Payment” section -> “Zero Opportunities”.
If MTS does not connect in any way in Full Trust, contact an employee of a certified store. You will need the presence of the person to whom the SIM card is registered, along with your passport.
Each activation option is free. You can disable the Full Trust service from MTS in the same way as you connected it: call again using the number code, uncheck the option in the application or subscriber’s account, come to the call center again with documents.
Top up my account
"Top up my account"
— the ability to send an SMS message to an MTS subscriber and other telecom operators in the Russian Federation, with a request to top up your account.
Service Top up my MTS account
To send your message requesting a top-up, you need to dial the following command on your mobile phone:
• dial the USSD command on the display of your phone *116*#
and click
"Call"
.
• if you want to indicate the amount by which you need to top up your account, dial the USSD command on the display of your phone *116*number of the subscriber who will top up your account*replenishment amount#
and click
"Call"
.
The subscriber number must be dialed in any of the following formats: 9111234567, +79111234567, 89111234567, 79111234567.
• You can also send a message about replenishing your account through the Mobile Portal service. To do this, type the command on the display of your phone *111*7#
and click
"Call"
. Next, follow the menu prompts.
The subscriber whose number you indicated in the request will receive an SMS message with the text: “Please top up my account,” and when specifying the amount of replenishment, the subscriber who received a message with a request to top up the account has the opportunity to use the direct link indicated in the text messages.
The subscriber who has received an SMS request can top up your account in the most convenient way for him:
- using (described below).
— in cash at MTS stores, or from official dealers and partners.
- using payment cards.
is provided free of charge, does not require a connection and is available to all MTS subscribers in the home network and in roaming. Subscribers located both in their home network and in roaming can receive messages about account replenishment.
Connecting and disconnecting the service
To connect “In Full Trust” you can:
- Log into your personal account on the official MTS website and in the “Services” section, check the box next to “In full trust.”
- Contact the operator’s office with your passport and ask for help from a specialist.
- Make a USDD request. To do this, just dial *111*32# and press call. After this, we wait for an SMS notification of connection.
- Use the Mobile Assistant service. To do this, call 111 and follow the answering machine prompts.
- We write an SMS with the text 2118 and send it to number 111.
Now let's look at how to disable the limit on MTS. To do this, you need to disable the “On full trust” option. If you cannot use communication with a zero balance, then the limit, in fact, will not exist. To get rid of the service you can:
- Use your personal account. Unlike connection, in our case, on the contrary, the checkbox needs to be unchecked.
- Contact the MTS office.
- Dial the same short command as when connecting: *111*32# and press call. Soon you should receive an SMS notifying you that the service has been disabled.
To avoid the need for the service, you can connect to one of the unlimited tariffs available in Moscow and the Moscow region. The payment will be debited once a month, which means it is not necessary to constantly keep the required amount in your account. Available rates:
- Smart mini.
- Smart Unlimited.
- Smart+.
- Smart.
Summarize. When you connect to an unlimited tariff, the need for a limit from MTS completely disappears. If you use a regular tariff, then you need to be careful with this service and try not to go into the red. If this does happen, you should top up your balance as soon as possible to avoid unnecessary temptations.
Using bonus points
MTS has developed and offers subscribers special bonus points used to pay for various operator services. For every SMS/MMS, 5 rubles of traffic or calls, you will be awarded 1 bonus point. In addition, bonuses are awarded when using television and the Internet from MTS, and when making purchases in branded stores. Active subscribers can accumulate 1-2 thousand points per month, returning part of the money through bonuses.
You can spend them on the following services:
- Internet packages;
- additional minutes within the tariff;
- SMS or MMS packages;
- free download of entertainment content;
- free connection to GOOD'OK.
The subscriber must first register in this program. Use the command *111*455*1# or fill out the form on the website. To pay for services with bonuses, you need to log in to your personal account, and then go to the “How to spend points” section. In it, select the desired “prize” and pay for it with bonuses. The disadvantage of this method is that you can only get additional minutes through your personal account, and you will need the Internet to log in. Payment is also possible using the USSD command *111*455*code# , but then you will have to know the codes of certain rewards by heart.
Now you know how to borrow money from MTS and even go into the red. Friends can top up their balance using some options, and we recommend that the most active subscribers be sure to activate MTS Bonus in order to get maximum benefits from the money spent.
How to pay a bill
Payment for an activated service is almost no different from the usual one. The debt must be closed by the 24th of each month; a week and two days before the deadline, the subscriber receives informational SMS messages. You can use any convenient method: bank card, terminal, cash in an MTS salon, withdrawal from a personal account.
To receive debt information again, dial *132#, then call. A notification about the account status will come in the form of the message “Limit: 1000; To be paid: 200; Pay by: 08/18/18.” Data on expenses can also be viewed in your personal account; if the credit is used up by more than 75%, an SMS will be sent to the subscriber.
Fixing a credit limit is possible in your personal account (section “Limit Management”) or using the command *111*2136#, call.
About the credit limit
When first used, the Full Trust feature seems great. But as practice shows, it can lead to real problems. We are talking about scammers; in the event of a phone theft, people will be able to talk at someone else’s expense until the set threshold is reached. There are also other risks that can seriously ruin your mood.
Remember, before you start considering all the deactivation methods, you need to understand what a credit limit is. The service, credit limit, is not associated with a credit card.
Hidden under the specified phrase is the “In Full Trust” function, which helps to use communications when there is a minus , but within the limits of the expense level set by the operator (automatically) or the client (manually). Think in advance whether you really want this useful feature, which can always help you out.
Ways to disable paid options and subscriptions to MTS yourself
Many mobile users are interested in how to disable paid services on MTS themselves. If you don’t want to spend your money on a melody instead of a standard beep, you need to cancel roaming, unsubscribe from news, deactivate radio and other unnecessary add-ons, thereby reducing the amount of your regular payment, you can resort to several methods.
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Contact the company office for help
An effective, simple way to find out what options you pay for and how to disable paid services on MTS is to contact the official office of the company directly with a passport. There, professional managers will inform you about which functions are activated. They will also provide assistance in disabling them and tell you how to prevent the activation of new options.
Call your operator's technical support service for free
Calling technical support is another effective, simple way to cancel cell phone service provider services that you don't want to pay for. The procedure is as follows:
- call toll-free number 8-800-250-0890. If you are in roaming, then dial +7-495-766-01-66;
- after dialing you will be connected to a technical support operator;
- you need to contact him with a request to remove all unnecessary paid features.
To find out how to disable unnecessary paid services on MTS, you can also use the voice menu. To do this, you need to dial 0890 and follow the informant’s commands. Among the voice menu items there is activation and deactivation of additional paid functions. With its help, you can easily deactivate unnecessary paid services.
Send an SMS message to a short number
An easy way to find out the list of connected paid functions and choose useful ones among them is to send a message with the number 1 to 8111. You will receive a response SMS listing all active options. Opposite each of them will be a combination of numbers, the dialing of which will deactivate unnecessary functions. This procedure is free from the mobile operator.
Use the Internet assistant service on the MTS portal
You can check which services are activated by using the Internet assistant. To do this, go to login.mts.ru. Having found the “Internet Assistant” section, select the “Services and Options” menu item. Among the categories, find “Service Management,” where you can easily deactivate unnecessary options installed on your number. If you cannot find your personal account, you can use the site search.
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Disable using USSD request
Many subscribers who are interested in the question of how to quickly disable paid services on MTS use the functions of USSD requests. These are simple commands that are sent to a toll-free number and automatically deactivate unnecessary services one at a time or an entire package. A USSD request is a specific combination of characters that allows you to control your phone, check your account balance, find out what services it pays for, disable them, and more.
Office visit
The last method to help deactivate a credit limit is quite simple; you need to visit the organization and contact a specialist . The office employee will ask for documents to verify the client’s identity and confirm that he is the owner of the SIM card, after which he will help turn everything off.
ATTENTION! If you need to deactivate the service on someone else’s number, then you will need to show the employee a power of attorney signed by the card owner, as well as copies of his passport.
It is important that your account is positive and you have no debts, otherwise the specialist will not be able to disable the service. The deactivation procedure itself does not last long; you will be informed about its successful completion via SMS.
And if problems arise, you can always dial the support number 0890 . Experienced employees of the organization are always happy to help their clients in resolving any issues that concern your communications. If all else fails, it may be worth changing your mobile operator or SIM card; perhaps an irreparable failure has occurred somewhere.
Who can use the service
Users of all tariffs can go into the red on MTS, with the exception of the following: Cool, Guest, Your Country, Smile+, My Friend, Basic 092013, MTS Connect, MTS iPad.
“In full confidence” does not interfere with changing the tariff. However, please note that after changing to one of the incompatible tariffs, the option may stop working.
To connect you need:
- history of tariff use for 3 months or more,
- positive balance with monthly charges starting from 200 rubles,
- complete absence of debt.
“In full confidence” is incompatible with “Promised payment”. If the first one is activated, the second one stops working.
and similar, but cheaper
The MTS company offers two fairly similar options: “Call MTS Russia” and “Zero to MTS”. But these services are a little different. For clarity, we compare them in the following table.
| Service name | What tariffs does the service work with? | Subscription fee (in Moscow time) |
| Zero on MTS | All archived tariffs of the “Super Zero” and “Super MTS” lines | 4.7 rubles/day |
| Call MTS Russia | Your country | 4.7 rubles/day |
How to disable the MTS service with full trust
If the rules for using the service do not suit you, then you can always turn it off using the request “*111*32#” or any of the methods in which it can be activated. MTS Trust Credit is a convenient service, but it is still a loan. One way or another, you will have to pay this money back, so it is worth thinking about other ways to reduce mobile communications costs, for example, changing the tariff.
IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact official operators.
How to connect the limit to MTS? This question interests many subscribers, but the problem is that not everyone is familiar with the capabilities of the MTS service. You can set a limit on your mobile phone for the so-called “balance going into minus”. For example, if you currently have a zero balance, and you urgently need to make certain calls, what should you do in such a situation? You just need to enable a certain option and you can always stay in touch.
White and black lists
The MTS service “Call at a friend’s expense” has the official name “Help out”. The functionality of this option also includes a personal list of users, which is divided into:
- white. This includes customer numbers that will not require confirmation for a request to make a call at your expense. You can add a subscriber to the white list using the combination *880*22*(number without +7)#;
- black. A list of users who cannot send you requests for this service. To ban, just send USSD *880*26*(number without +7)#.
Information from the above lists is also displayed in the corresponding section of the company's website. For additional advice, it is recommended to contact a qualified user support specialist who will tell you how to dial the correct combination and answer your questions in detail.
