All cellular operators offer their subscribers voice mail services - some as part of the general tariff plans, and others for a separate fee.
MTS has surpassed everyone here: it has as many as 3 voicemail options! Each client will be able to find an option for himself.
Let's talk in more detail about MTS voice mail. Let's figure out how much each option costs, how to listen and save a voice message, how to activate and disable this option on the MTS website, in the application and using USSD commands.
Description of service
If your phone is switched off, out of range, or not answering, the call is forwarded to an answering machine. Here the caller can leave an audio message, and you can listen to it at any convenient time.
General benefits of the service:
- the ability to leave from 15 to 30 messages on the mailbox daily;
- The storage period for recordings is 1–10 days (for those already listened to – up to 2 weeks);
- duration of audio messages from 1 to 2 minutes;
- SMS notifications about receiving a new call.
“Voicemail” is presented in 3 versions: basic, standard and version “+” for smartphone owners.
Choose the one that suits you best:
| Version | Basic | Standard | Advanced |
| Storing new entries | day | a week | 10 days |
| Storing previously listened recordings | day | 10 days | 2 weeks |
| Recording duration | 1 minute | 1.5 minutes | 2 minutes |
| Number of entries (max. per day) | 15 | 20 | 30 |
| Cost (daily, rub.) | for free | 2,3 | 3,3 |
Basic version
A simple and free service for listening to missed calls with a minimum number of recordings and their storage duration.
When it is connected, the following options are automatically disabled:
- “They called you”;
- prohibition on notification “I’m online”.
To avoid being charged for using them, disable these features in advance.
Important! The option is available on almost all tariffs, except those intended for the primary use of the Internet or fixed-line communications.
Standard version
The service is intended for subscribers who need expanded capabilities for using Voicemail. Its connection is free, and the daily fee is 2.3 rubles.
Additional options options:
- setting up a personal greeting;
- listening to received messages via web pages;
- receiving records via MMS or email.
The advanced functionality of this version will allow you not only to receive and listen to answering machine recordings, but also to protect them from unauthorized access using a code.
You can change this password yourself, but not more than once a day.
Voicemail+
A functional and convenient option for smartphone users. Allows you to use the service to the maximum, and you can manage it directly through the mobile application. There is no fee for connecting this option, but its daily cost is 3.3 rubles.
Advantages of modification:
- protect received messages with a password;
- setting a personal or personalized greeting;
- receiving messages by email or MMS.
Important! If you are in your region, traffic for such an application is not charged.
In roaming conditions, Internet payment rules determined by the tariff apply.
What is a voice message in MTS?
As you know, if for some reason you are absent from the network, then the subscriber calling you at this time has the opportunity to leave a voice notification for you. Once you are online, you will know that there is a message for you and will be able to listen to it.
This function is called “voice mail”, and is available in almost all domestic operators. The MTS operator we are considering also has it, which is implemented in three main forms:
- “Basic voicemail” is a popular free option with limited functionality;
- “Standard voice mail” is an expanded version of “basic mail”, characterized by broader conditions and paid functionality (2.30 rubles per day);
- “Voicemail+” is the most functional and expensive option (3.30 rubles per day). Has a whole range of additional features.
Three forms of MTS voicemail
The most popular and widespread is the basic voicemail option, directly associated with the number 0861. The function is free of charge, and is usually connected to the subscriber, who will be able to listen to messages, by default, without special notification. Exceptions are the MTS Online, MTS Connect and MTS iPad tariffs.
Connection and settings
Option modifications are mutually exclusive.
You can select and connect only one of the Voicemail versions:
| Version | Basic | Standard | Advanced |
| Team | *111*2919# | *111*90# | *111*900# |
| SMS to number 111 | 2919 | 90<space>1 | 90<space>9 |
In addition, you can connect and configure the option on the MTS website through your personal account.
Forwarding
After connecting the answering machine, each subscriber who has not reached you is sent to the number +79168920861, where he is asked to leave a sound recording.
Forwarding is provided in cases where your phone number:
- switched off;
- not available;
- does not respond for more than 15 seconds;
- busy.
You can change the standard settings and remove unnecessary forwarding cases in your MTS personal account or by calling the short number 0860.
Important! The answering machine requires the connection of forwarding, for which a separate fee is charged.
Check if you have this option disabled.
Voicemail settings
After connecting the option, you need to configure its parameters: change the mailbox code that provides access to it or enable a greeting for incoming calls. The most convenient way to do this is to use your personal account. A fairly simple and understandable interface, even for an inexperienced user, will allow you to quickly make the necessary manipulations.
The second option is to call 0861. However, I would like to immediately warn our readers that this option is quite inconvenient in that you first need to listen to the information in full and only then select the necessary parameters from the proposed list. This is quite difficult to do the first time, even for an experienced user.
How to listen to MTS answering machine recordings?
By activating the service, you will receive SMS about audio messages left on your answering machine. Such a notification contains not only information about missed calls, but also links by clicking on which you can download received sound files.
Traffic spent on downloading is paid separately. Other ways to listen to recordings are determined by the version of the service and your location.
Home region
To listen to the answering machine recording, dial 0861 (basic version) or 0860 (standard and advanced version). The call is free for you, and the subscriber who left the message pays for the call according to the terms of his tariff plan.
By enabling the option in standard or advanced modification, you can listen to messages in other ways:
- via MMS;
- by email;
- in your MTS personal account;
- via the web page.
The options are additional and can be connected separately in the MTS personal account section.
National and international roaming
While roaming, listen to received messages by calling +79168920861 (for the “basic” version) and +79168920860 (for other modifications). The cost of the call depends on the conditions of calls to MTS numbers in roaming for your tariff.
To optimize communication costs when traveling abroad, set an option such as “Limit call forwarding in roaming” (*111*92#). It will pause the answering machine outside your home region.
Important! This limitation is automatically included with the basic version of the service.
To receive audio messages outside your home region, disable it yourself (*111*920#).
Conclusion
Considering all the advantages of “Voicemail +”, we recommend it to all smartphone owners and business people. Now you don't have to worry when you're out of network coverage. All calls and SMS received during this time will be saved and access to them will continue for two weeks.
If you have any questions about the operation of this option or its tariffs, please contact the support service at 0890. You can find a lot of information about this service on the company’s website.
Mobile phones have already become a part of the lives of millions of people. Using mobile communications for several years now, people have become extremely accustomed to telephones, thanks to which they can contact their family and friends or use mobile phones for work-related communications. Unfortunately, there are times when the device’s battery is almost empty and there is no way to recharge it, and in addition there is an important phone call that cannot be missed.
MTS decided to provide a solution to this problem. If a person, due to current circumstances, cannot answer an incoming call, in this case, it will be redirected to a personal mailbox, in which you can listen to the message left.
How to disable the option?
Don't need a service? Disable it by dialing a special USSD command on your phone or sending an SMS to 111.
Commands to disable the service:
| Version | Basic | Standard | Advanced |
| USSD command | *111*2919*2# | *111*90# | *111*900*2# |
| SMS to number 111 | 29190 | 90<space>2 | 90<space>10 |
Manage the service through your personal account on the MTS website in the section: “Management → Voicemail”.
Another option for accessing settings → “Management”.
Voicemail is a useful and functional service that helps you stay in touch with other subscribers even when your phone is turned off. Connect it and be sure that not a single important call will be missed!
legislation
Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 0861). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.
The answer is yes, there is
And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.
In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.
The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,
...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,
Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:
- firstly, the possibility of creating, at his request, a separate account to pay only for content services;
- secondly, the requirement to obtain explicit consent to receive such services;
- thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.
Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).
Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.
If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.
For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.
Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.
