The Rostelecom TV set-top box is activated when connected by employees installing the equipment. A message asking you to provide authorization information also occurs as a result of a system failure. The subscriber's login and password are in the contract. A similar case is the request for a PIN code when trying to connect to closed channels.
New equipment requires user identification on the provider's server. This gives the subscriber access to selected Rostelecom services. The procedure can be performed by company employees or the subscriber carries out activation independently. You will need to know the unique password and login that are issued to the client when signing the contract.
- When you turn it on for the first time, the set-top box will display a message asking you to provide activation information. The corresponding values are entered into two empty fields entitled “login” and “password”.
- Take out the documents and accurately enter letters and numbers using the remote control. In the contract they may be specified as “username” and “password”. The data may also be contained on a special sticker on the case.
- Confirm your choice by pressing the button and get access to the purchased Rostelecom television package.
If the device does not accept the entered information, try entering it in a different register or substituting other readings of letters. If unsuccessful, please check your username and password. If the values match the existing values, try rebooting the device and repeating the procedure again.
How to change the PIN code of the Rostelecom set-top box
Attention! Article updated on November 25, 2019. Separate instructions have been released for Wink software.
Select the “Edit” option. If you need to create or delete a user, then select the appropriate item. This is very convenient if you need to make a separate profile for children.
We will work with the default main account - Master. Next, a menu of available actions will appear:
To change the PIN code requested by the Rostelecom set-top box, select PIN code and press the OK .
A numeric keypad will appear, using which you need to enter a four-digit password and click on the “OK” button. That's all, the new PIN code for the set-top box has been installed.
Also in the menu you can enable a mandatory request for this password when loading the TV receiver.
If you go to the “Parental Control” section, you can set the level of access to broadcast programs and all TV shows that do not correspond to the specified age will be automatically blocked. Happy viewing!
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Where can I find the service login in Rostelecom for television?
Customers using the Rostelecom personal account know that its main features become available only after authorization of the personal account of the services used. To complete this procedure, the client needs to know the login and password to access the service. Fortunately, it is not difficult to find the specified data for television in Rostelecom, especially if you know where to look.
Personal account features
By opening access to his personal account, the client gets the opportunity to manage his services online, as well as:
- combine connected services into a single package (often this allows you to use them on more favorable terms);
- deactivate unnecessary options and activate necessary ones;
- change tariffs;
- receive information about your personal account balance;
- pay a subscription fee;
- participate in promotions organized by the provider;
- find out additional information (horoscope, weather, exchange rates, etc.).
All this makes the process of interaction between the company and the client more comfortable. However, you cannot use the listed features without a service login.
Where to get a service login for Rostelecom
The easiest way to find a Rostelecom service login is to know what it is. It (like the password required to authorize a personal account) is a certain sequence of characters and is always indicated in the agreement concluded with the company and on the user’s card. If we explain what a login is as simply as possible, we can call it the identification number (identifier) of the Rostelecom service.
In case of loss of documents, the necessary data can be found if:
- Examine the back of the TV set-top box, or read the user manual for these devices (usually the login is indicated there).
- Call the toll-free support number (8-800-1000-800) and provide the passport details of the person who signed the agreement to connect to the television service. After this, the operator will name the required login and also help the user log in to the site. It will not be possible to obtain the old password using it, but it can generate a new code combination that the client will use in the future.
- Receive a copy of the agreement with your login and password at one of the Rostelecom branches. However, it should be noted that the document can only be provided to the person who has concluded the agreement and only after presenting a passport. There, the client can ask the office staff to help him restore access to his personal account and carry out the personal account authorization procedure.
Reference! The user can change the service access password independently, but to do this he will need to indicate the previous code. If this code combination is unknown, you can click on the link for those who have forgotten the password and follow further system prompts. After this, the code is sent to the phone number that was specified during registration.
Pin
If the user discovers that an authorized set-top box displays a request to enter a PIN code on the TV screen, then he probably needs to adjust the access level for viewing channels to “18+”.
TV set-top box requires authorization after its service life
The equipment may experience a system failure as a result of a sudden power outage or other external factors. This happens if the software is not updated in a timely manner. The message Enter data to activate the Rostelecom TV set-top box after a long service is eliminated using the method described above. Entering your login and password returns the device to working condition.
Company employees know how to activate the set-top box if the user has forgotten the login or password. In return, the telephone operator will ask for identification confirmation using the contract number, passport data, and the user’s full name. Prepare a piece of paper and write down the letters and numbers named by the Rostelecom employee. Identification will take some time: be prepared to wait about 10-12 minutes.
The Rostelecom set-top box asks for a PIN code
The equipment requires entering data not only when the user logs into the system. When trying to access private channels, the router may require a unique PIN code. This is possible if the “Parental Control” tariff is activated, which restricts television for set-top box users who do not know the secret value. The forgotten code can be clarified in the subscriber’s personal account or with the operator by phone.
Activate the equipment using a special value and watch TV channels from the selected package. The tariff helps protect children from adult content or, if necessary, limit access to other family members. Passwords and codes should be written down rather than stored in memory. At the same time, it is necessary to keep secret data out of the reach of people who are not supposed to know it.
The requirement to enter information to authorize or gain access to private channels is eliminated by entering the correct alphabetic or numeric values. They can be indicated in the contract, the user’s personal account, or glued to the case. Lost secret data can be recovered by contacting Rostelecom employees by phone or in person. To do this, you will need to provide the personal data specified when drawing up the contract. Read also how to connect the Rostelecom set-top box.
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Activation of the set-top box upon connection
New equipment requires user identification on the provider's server. This gives the subscriber access to selected Rostelecom services. The procedure can be performed by company employees or the subscriber carries out activation independently. You will need to know the unique password and login that are issued to the client when signing the contract.
- When you turn it on for the first time, the set-top box will display a message asking you to provide activation information. The corresponding values are entered into two empty fields entitled “login” and “password”.
- Take out the documents and accurately enter letters and numbers using the remote control. In the contract they may be specified as “username” and “password”. The data may also be contained on a special sticker on the case.
- Confirm your choice by pressing the button and get access to the purchased Rostelecom television package.
If the device does not accept the entered information, try entering it in a different register or substituting other readings of letters. If unsuccessful, contact the operator by phone and confirm your username and password. If the values match the existing values, try rebooting the device and repeating the procedure again.
Creating and setting up a profile on the site
Open the My and select Settings
To edit, click on the desired profile button in the form of a gear
After all the settings, click Save changes
To change the PIN code, click Change PIN code
Enter your current PIN code
Then enter your new PIN code
The PIN code has been successfully changed!
To reset the PIN code (if the PIN code has been forgotten), click Reset PIN code
Enter your account password (if your account is linked by email) or the code from SMS (if your account is linked by phone number) and click Confirm
To create a new profile, click on Add profile
Internet Parental Controls
After connecting the option, you should configure Rostelecom child protection. This service allows you to:
- indicate content that will be unavailable;
- set an age limit;
- connect a special filter to individual sites;
- set a time limit for using the Internet and connecting to the Wi-Fi network;
- control the portals visited by the child and receive a full report on all actions taken on the network.
That is, the system allows you to fully configure access, allowing you to control not only the sites you visit, but also the time spent on the Internet. As a result, parents will be able to choose the optimal settings that will help their children develop without spending too much time on the computer.
Provide a service for television
To install Rostelecom parental control on television, you will need to perform a few simple steps:
The first step is to turn on the TV;
- then you have to open the settings menu of the set-top box;
- after which all you have to do is find the profile management section, select yours (or create one);
- choose a password to block unwanted TV channels;
- specify which broadcasts should be blocked;
- save changes.
If, after banning viewing, some channels remain accessible, subscribers have the opportunity to restrict access to them manually by blocking them using a previously created PIN code.
How do I find out my PIN code?
When entering these combinations, a message may appear on the screen: “Invalid PIN code,” which in most cases means that the “Parental Control” function has been enabled. The function can be turned on by the user accidentally, or on purpose, but in this case 18+ channels will not be available for viewing. How to remove the block? This is done by making changes to the settings:
After this, you will again be able to use all TV channels connected from Rostelecom.
If none of the methods help, then you will need to call the provider’s technical support service. The number for Moscow subscribers is 8-800-100-08-00.
You can find out the number for other regions:
As practice shows, it is very rare to contact technical support in order to find out the PIN code from Rostelecom television; the above steps usually help.
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Setting up parental controls Rostelecom
A huge advantage of the service will be the ability to set up parental control from Rostelecom not only for television or router, but also for mobile phones and smartphones.
To do this you will need:
- download the official mobile application from the provider;
- install it and log in to the system;
- select optimal system operating parameters.
As a result, parents will not only be able to control the sites and applications that interest the child, but will also have the right to use useful functions, including:
- control of the child’s location;
- sending messages through the application;
- Receive messages about a low battery.
It is important to emphasize that disabling a program without the consent of the person who installed it is impossible, and therefore the reliability of the system is not in doubt.
What to do if you forgot the PIN code for your SIM card or TV
After a message from Rostelecom appears on the television screen with text indicating that the PIN code is incorrect, the user usually tries to enter the data again. Such manipulations most often do not lead to a positive result. The issue may occur due to parental controls being enabled, which can be resolved by changing your viewing access settings.
Find out how to configure the firmware of the ZXHN H108N router for Rostelecom.
You can read the instructions for restoring your login and password for your personal account here.
If a Rostelecom mobile subscriber has forgotten or lost the PIN code for the SIM card, the number of attempts to enter data should not exceed 3 times. Otherwise, the card will be blocked until the PUK is entered.
Error "invalid username or password"
If the login and password are requested for the first time after connection, this is a necessary procedure for activating a new set-top box in the provider’s network. But what if they are requested by equipment that has been in use for a long time? Moreover, when after entering the login and password specified in the contract, the set-top box still gives an error stating that they were entered incorrectly and denies access to the broadcast? This situation may be caused by the fact that there are currently problems with the provider’s server or the equipment does not have access to it. In this case, you need to reboot the set-top box and router.
This should be done based on the following points:
- Turn off the TV;
- Disconnecting the set-top box from the power source;
- Disabling the router;
- Waiting 3-4 minutes;
- Connecting the router to a power source;
- Connecting a TV set-top box to the network;
- Turn on the TV.
An important aspect is the fact that you can reboot the equipment only by disconnecting it from the power source. Please do not look for the “reset” button on the case of the router or set-top box and do not reset the settings using pins or needles, since in this case only a technician working at Rostelecom can restore the equipment. Rebooting by disconnecting the equipment from power does not harm the set-top box and modem, but updates their configuration. If the reboot is done correctly, the “invalid login or password” error will no longer bother you.
