How to install Rostelecom Internet in a private home?

Types of connection

PON (fiber optic)

Fiber optic PON is an advanced technology that allows you to provide Internet with huge bandwidth for a small fee. One PON distributor can connect up to hundreds of subscribers without loss of connection quality.

Unfortunately, installation of this technology is expensive. Rostelecom has been allocated funds to equip the private sectors of cities and towns with households, and active work is now underway to provide communications to even the most remote corners.

Accordingly, connecting your home using this technology will depend on whether you have received fiber optics or not yet.

If PON has already been installed in the village or cottage town, you can connect in the standard way:

1. Through the website, by filling out an application, your address will be checked for availability and a technician will be sent.
2. Through the customer support service, by creating a connection request and choosing a tariff - 88001000800.
3. In Rostelecom communication stores you need a passport.

If the technology has not yet reached you, the connection will be economically unprofitable for the company, so technical support may immediately say that this is impossible.

However, there are cases when people managed to insist on their own, and for quite a lot of money, bring Internet to a village or private area.

The main principle here is that the more people are ready to connect (and Rostelecom is practically the only major provider who generally connects private homes to the Internet), the more likely the application will be considered. It is recommended to submit an application if you have secured the support of 10 or more neighbors - then the cost of installing the Internet per household will be less, and consideration of the application, given such high demand, will most likely end in approval.

But be prepared to wait. In some cases, obtaining all permits for cable laying and calculating the payback and cost of connection may take 2-4 months, during which it is advisable to remind the company about yourself.

Important! Rostelecom will use contractors to pull and install the cable - in some cases, they may contact you directly by phone number and charge you a price. This is a scam, and the amounts reach 25-90 thousand rubles for such requests. Be vigilant and do not agree to dubious connections - only a technician from Rostelecom itself should communicate with you.

ADSL (telephone line)

Most “private owners” not only remember what ADSL is, but also actively use it. For Rostelecom, connecting such an Internet is not difficult if you have a telephone line to a village or private sector.

You can also submit a connection request in three ways:

1. Personally in the company’s showrooms, where the manager will immediately check the possibility of connection. It is recommended to take documents with you to the telephone line, if you have them, and definitely a passport. Checking the technical capability may take a couple of days, after which the operator will call you back and coordinate the arrival of technical specialists.
2. On the Internet - on the website rt.ru, select your region and the “Internet” tab, select a tariff plan and leave a request. The operator will contact you by phone.
3. Call the hotline - 8800 100 0800.

If it is not technically possible to connect you to the network, you will have to use other options, or wait until fiber optic technology comes to your sector.

Mobile Internet

An expensive, but very workable option if you don’t want to go through the complicated procedure of canvassing your neighbors and trying to connect fiber optics.

It is used mainly in dacha cooperatives and remote villages, if there is 3g or LTE coverage.

The connection principle is as follows:

1. You purchase a special SIM card from Rostelecom, which can be used in portable modems. The modem can also be purchased from the company, or independently.
2. This SIM card is connected to one of the tariffs with a limited amount of traffic per month (from 15 to 50 GB).
3. In the house you find a place where the signal reception is best, connect the LTE modem to the router (if you want WI-Fi) or directly to your computer/laptop, and start using it.

This type of connection provides you with mobility - you can take the modem, for example, on trips, move around the house with it, etc.

The only drawback may be the connection speed - it depends on interference and distance from the Rostelecom mobile tower. At the same time, the subscription fee is always slightly higher than for leased lines.

WiFi

To have Wi-Fi in your home, you can use the previous option and purchase a Rostelecom modem + SIM card and a special router with support for 4G modems.

If you want to make a dedicated line, the difficulties will be exactly the same as with laying GPON.

The main principle of connection will be the availability of technical capabilities - either a line passing near your sector, or, in principle, the presence of an Internet cable in the village. Also, in some cases, an agreement can only be concluded if people can be registered in the houses (in other words, not for dachas).

Connection costs can be high.

If there is a technical possibility, and a regular FTTH has already been installed in your village (for example, you have an apartment building and fiber was laid to it at one terminal), the connection will take place as in an apartment building:

1. Application via the website or hotline, or in person.
2. Tariff selection.
3. Arrival of technical specialists.
4. Laying the cable from the distribution terminal to your home.

If there is no technical possibility, and your area has not been connected, both the cost and time frame increase, as does the complexity of the procedure.

The principle remains the same as with GPON - the more people express their readiness to connect, the faster and more willingly Rostelecom will approve the application.

The negative thing is the connection price. More about her later.

Rostelecom reviews

the situation simply obliges me to do this. At the moment, like many employees in our country, I am working remotely. On June 28, in the morning I began to notice regular breaks in the connection every 15 minutes. The Internet disappears and appears again after 15-20 minutes. I called the operator and received information that there was maintenance work on the line and the problem would be fixed. 4 hours passed, the interruptions continued, after which I called support again. This time I was told that maintenance work would continue until the end of the day on June 29. Consequently, for the next 2 days I will be left without stable Internet. Okay, 29 worked from a cafe to avoid such excesses. On the evening of the 29th, support staff came home and stated that the problem had been fixed. The Internet actually worked for a while, then it went out again. On June 30, from 09:00, the cliffs began to repeat. Again at the same interval. I called support and again received the answer “There is maintenance on the line, there will be no Internet until the end of the day on June 30.” It turns out that for 3 full working days I was deprived of access to the network. Let's move on. 06.30 (today) at 17:00 I receive an SMS from Rostelecom “The work is completed, good luck,” and what do you think? After 15 minutes my connection drops again. I’m calling again - prevention until July 2. That is, I remain without the Internet the entire working week. To be honest, I had no desire to call operators and swear. Guys have nothing to do with it. Neither do operators who are forced to process a huge array of negative requests. Neither technical support engineers, who do not have the technical ability to maintain all lines in good condition and receive a salary in the region of 30k rubles (in St. Petersburg). I have questions for the management of PJSC Rostelecom, which, with its new “decrees,” is leading the company to further profit-making, but not to improving the quality of service. Of course, when the directors of Macroregions and other people sitting in warm places receive five-digit figures, they will be satisfied with everything. But at the same time, ordinary employees must cope with such bestial work for pennies. I really wish there were any other providers in my home at the moment, otherwise I would have switched the same day. Today, PJSC Rostelecom is a Colossus with feet of clay. Huge, bulky, with a golden top, but a clay base. Worst service, worst quality, worst employee policy.

How much does it cost to connect a private house?

When technology has already arrived in your sector or village, connection may not cost anything at all, as happens in apartment buildings.

However, due to the specifics of home ownership, prices for extending optical fiber even just from a Rostelecom “pole” on which a distribution terminal is hung can start from 5-6 thousand rubles. Even if the distance from the pole to your house is less than 30-100 meters. According to reviews from subscribers who provided similar services, the price tag can be 5, 13, or even 20 thousand for one household. Lately, however, it has been trending downward, since Rostelecom is actively expanding its network to the most “hard-to-reach” settlements using cheap PON technology, and people are willing to connect (there is demand).

In the future, the subscriber simply pays a monthly fee for the tariff in standard mode, as in an apartment. There may (but usually is not) an additional network service charge.

If the Internet needs to be “pulled” into the village and it is not yet connected, the price tag increases, sometimes many times over. Even 10 kilometers of such a connection can cost a company more than 200-300 thousand, and not every subscriber will agree to “share this burden.” You just have to wait until technology itself knocks on the door.

When connecting ADSL, the cost is, of course, lower, because the company does not have to lay anything additional, everything is connected to an existing telephone line. Here the price can be from 500-1000 rubles and above. Sometimes it's free.

Connecting a 4G modem is the simplest, but you will have to spend money on the modem itself and, possibly, a router with the ability to connect such equipment. There is no one-time payment for a SIM card.

Mobile operator Rostelecom - reviews

Oleg Lazarev

I bought a SIM card from Rostelecom on October 24, 2021, mobile communications tariff “Business Premium” where 15 g unlimited minutes and 1500 SMS for 500 rubles per month. The tariff worked for exactly 10 days. During the conversation during the day, the connection was interrupted. I'm calling Rostelecom. The operator says you have 3200 minutes in 7 days. She probably said you have a call center connected to your SIM card. The contract was closed. No money, no number. The number was +7991-543-66-39. Thank you Rostelecom for the gift :). Right now I’m taking a SIM card from Gartel for 1200 rubles and a fee for unlimited SMS mms internet and minutes in Russia. Connection 1000r one-time. What a blessing that this happened to me with Rostelecom. I talked and called Rostelecom operators - mind blowing. The stupid operators sit and switch from one operator to another. Rostelecom when will you leave the trading platform. There is no need for subscribers to get their brains boiling! Good luck to you Rostelecom! I can manage without you.

Ardalion

This company employs petty hooligans. In retaliation for the fact that their “workers” were not allowed to the shield (and they were not allowed because they, apparently, have a poor command of the Russian language and were not properly educated, could not clearly explain what they needed, but only repeated in an arrogant tone the same obscure phrase), they drove several pieces of plastic into the keyhole of the common door on the floor (the same one from which they make “casings” for their wiring), and in the end they had to call a door lock specialist. If a provider hires such “specialists” and “instructs” them in this way, such a “provider” has a place, at best, on the outskirts of the Internet business.

Olga

I can’t call it a good day... Home Internet, television and home phone, no questions, everything works. But I don’t recommend changing your mobile operator to Rostelecom! I made a big mistake by changing Tele 2 to Rostelecom. Internet in the city - N, outside the city - at best - E. In addition, having made a payment in your personal account for the amount of the invoice, the next day, mobile communications and the Internet were disconnected for non-payment! If there was no connection, it was not possible to top up the account until I returned home, where there was a wi-fi connection. As a result, having left the wi-fi coverage area, the Internet on the phone disappeared... You can barely get through to the operators, after each question - wait for an answer, in the end you just ran out of patience after receiving advice - look in the instructions for the phone! I think that I need to buy a SIM card from another operator.

FBI

I decided to try Rostelecom by transferring my Tele2 number. The courier delivered the SIM today, signed the transfer application, and received a temporary number. inserted the SIM into the phone. and then it began...!!!! The Internet worked according to the principle “3 minutes of work, 3 minutes no Internet. that is, there was a feeling that the data transfer was ON and OFF itself. constant interruptions in data transmission. The most interesting thing is that my second SIM is TINKOFF Mobile, which also works on Tele2, so this operator has ideal data transfer. nothing improved during the day, in the evening I went to Tele2, took a duplicate and did not switch. For this, Tele2 gave me a one-year discount on the tariff. instead of 500r I will pay 375r for 600min, 40GB.

Alexander

I came to the Rostelecom salon in Tobolsk! The employee said that she did not understand why the call to the Toll-free number 8800 did not go through from my number. This is already the second appeal to Rostelecom! The first is 1200006898055 and the second is 65755114. What kind of operator is this?! Rostelecom works “properly”…. yes yes.. yes.. yessss.. hahahah.

Svetlana

I am extremely dissatisfied with the provision of the declared ones, which not only do not meet the stated requirements or quality, namely, interactive TV = Chinese-made indoor antenna with constant freezing, frame sticking, as well as the frequent appearance of squares on the screen, the channel viewing control service does not work at all .Wireless Internet speed of which is from 0.4-40MB/s instead of the declared 100MB/s. Company employees in Komsomolsk-on-Amur are not only competent in solving this problem since November 21, 2018, capable of measuring Internet speed, without eliminating the causes of malfunctions. Applications left are closed independently by employees of PJSC Rostelecom in Komsomolsk-on-Amur without visiting the client’s address and without troubleshooting, which inevitably entails repeated applications to PJSC Rostelecom. Currently, from 12.07 .2019 from 10-00 local time to 07/14/2019 21-00 local time the entire microdistrict of the Industrialny settlement of Komsomolsk-on-Amur, including the post office 681025, was left without communication due to an accident, work to eliminate which was not carried out, in connection with the weekend, like “all normal people,” as the hotline operator “Olga” reported on July 14, 2019. I ask YOU to conduct an internal check and certification for compliance with the positions of employees of PJSC Rostelecom branch in Komsomolsk- on-Amur, Take measures to eliminate the emergency situation dated 07/12/2019 and improve the quality of provision of the declared communication services (TV and Internet), as well as Provide a written response to my claim dated 06/28/2019 to YOUR address in the manner of pre-trial settlement of the dispute, received by YOU on July 5, 2019. Sincerely, Svetlana Aleksandrovna Morozova.

Sergey

Don't fall for this crap. You'll be throwing money away. Maybe in big cities there’s nothing, but on the outskirts it’s complete crap. Not only is there no speed, but most cinema halls are blocked.

Katrina

Good afternoon I just can’t get Rostelecom to re-register a landline phone in my name from the end of August, this is all going on. The situation is this: Since a landline phone was registered in my brother’s name, since he was going abroad to live, he and I went to the Rostelecom office (city) in advance Nakhodka) that they had reissued a stationary telephone number for me. The girl operator there advised which tariff would be easier for me (since we rarely use the phone), we chose the tariff, my brother wrote a statement, showed the documents to the operator, I signed that I agreed that they had reissued a stationary telephone number for me and agreed with the tariff .We did everything as expected. She (the operator)? That the month of September has now been re-registered to you and you will pay according to the tariff (50 rubles per month, otherwise you paid 500 rubles per month for nothing when the device was broken) and that’s it. Then we realized that they didn’t deign to hand over the contract to us. Then my brother left for the Border. Of course, I myself can’t go to offices because I can’t achieve anything! I went to this office again, another girl (operator) there, she said: that that girl (operator) was transferred to another office, I can’t help you, if you wrote, it should be saved here in a folder. She looked in the program, it turns out : that no action was taken - she didn’t re-register the stationary telephone number in my name, the personal account number as it was in my brother’s name, so everything remains) I can’t help you with anything, she sent me to the Main Office. I say: how did ATK we come, What did we sign then? Why is your employee so inattentive? you have video surveillance - look that at the end of August we came to fill out the papers, sign and it’s clear that they didn’t give us a contract. It also turned out that we weren’t even included in the program. She didn’t even deign to call that operator girl (who so let me down) to figure it out. I went to the main office there and sorted it out. They also took my data and said that they would call that girl (operator), find out and then call me. I doubt that someone will call (since October 25 I’ve been waiting for someone to call me) I’ve already called technical support: no one knows anything there either. They advised me to come again with my brother, that a power of attorney is needed from him. And if there is no connection with him .I currently have a contract for the provision of telecommunication services (when the telephone line was connected), I have a photocopy of my passport and that’s all!

Tatiana

Rostelecom are scammers, thieves and liars. Many years ago (at least six years) I stopped using their “services” due not only to their low quality, but to the complete lack of quality. Especially in the fall of 2021, I called the call center and asked if Rostelecom had blatantly connected me to something else without my knowledge. They swore and swore that no. However, already in February 2021 (or even earlier), they began to steal money from me, fraudulently allegedly concluding an agreement with me - without my consent and without my presence at all! - and they are still extorting money from me in a payment document. And this despite the fact that on June 13, 2018, I personally went to the office on Arbat and demanded in writing that they stop imposing payment on me for non-existent services and return the money that Rostelecom had already stolen from me. The application was allegedly accepted, allegedly registered and promised to return the stolen amounts within 30 (!!) days and stop imposing new payments. (It is impossible to terminate the contract for the reason that I did not conclude it with these scammers at all.). Yesterday, November 6, I checked my payments - Rostelecom is still brazenly stealing money from me!! Almost 4 months have passed, instead of one, and Rostelecom, even caught in theft and fraud, continues to steal! I called the call center, they started to lie that there was no request for disconnection, that they couldn’t look up her number on the computer, and that as a great favor they would now compile it and wait another month, and if you don’t like it, go back to office. I went to the office again, it turns out that there seemed to be an application, oh, if I have a photocopier in my hands, yes, so be it, it was, but that’s why they continue to steal money from me for four months, instead of stopping the thefts and returning what was already stolen - The office staff don't know. Write another application and wait again for a month, during which Rostelecom will rob me again. If you want to contact the claims department in person, it’s in Kostroma. The antenna department, which should deal with my previous application, is in Nizhny Novgorod. This is the Rostelecom office = “scammer + scammer”, and from under the radar, without your presence and notification, and in addition, even if you are caught stealing and lying, it will be very difficult to get these scammers off of you.

Marietta1991

https://otzovik.com/review_4985725.html

Advantages:

• Low prices
• large coverage area

Flaws:

• Communication problems and tariffs were not profitable for me

Although not for long, I used a SIM card from the Rostelecom operator. It was given to my mother, but she didn’t need a SIM card and I took it to find out better how suitable this telecom operator is for me.

Of course, I liked it because I didn’t plan to use that number regularly. But the Kopeyka tariff plan, which I used then, turned out to be unprofitable for me. The cost of calls with it turned out to be higher than with the MTS tariff that I had (I don’t remember the exact name). I can tell you more about “Kopeyka” in the comments. Yes, and the connection with Rostelecom was not successful everywhere and there were other problems, which I will mention in the comments.

Money may also be debited from your account in a strange way. I haven’t encountered this myself, but I know of a case where a young man was connected to unnecessary paid services. Not only did the money go towards expensive medications, but they also had to top up their account once again. He and his mother were extremely unhappy with this, although everything can be regarded as anything. And one of my friends admitted that he was very dissatisfied with Rostelecom and was switching to Beeline. In what way I became in solidarity with this person and also became a Beeline subscriber, saying goodbye to Rostelecom: I, too, was no longer satisfied with the terms of service.

So you can stay with this operator or connect, or you can choose another operator. Maybe I’m judging the operator based on my own bad experience and the experience of my friends?

PVersus

https://otzovik.com/review_1092502.html

Advantages:

• Payment anywhere.

Flaws:

• Bad attitude towards the client
• bad speed.

From the beginning, everything was great, the speed was fine, but all this soon ended. Attitude towards the client in this. I really didn’t like this provider, I’ll most likely connect another one. The only advantage is that I can pay for the Internet almost anywhere.

Derik25

https://otzovik.com/review_4767816.html

Advantages:

• Voice quality for intranet calls

Flaws:

• Who needs a good voice if there is no coverage, especially 3G.
• Disgusting technical support, responds quickly but the competence of the employees is very low, they can switch endlessly until they get bored.
• They may give deliberately false information.

I bought 1 SIM card, then another, at first everything was fine. I wanted to completely switch my whole family to Rostelecom mobile communications. Later it turned out that the coverage is very holey, you can easily end up in areas that are not accessible (with other operators it’s hard to imagine this). The last straw was communication with technical support in which I was switched 8 times between “specialists”. As a result, I was simply deceived by the technical support employee. If you travel outside the city, I do not recommend using it.

Anonymous282297

https://otzovik.com/review_981108.html

Advantages:

• No

Flaws:

• a bunch of

All I do is beg them every day. support, so that they send specialists, and each of the specialists promises and promises and promises. But things are still there - no Internet, no television. and it's been like that for a week now. UGLINESS!

kat0108

https://irecommend.ru/content/samyi-uzhasnyi-provaider-internete

Rostelecom is the worst provider!!!!

It’s impossible to get through to them... probably everyone just sits and calls, so nothing works for anyone...

they only take advantage of the fact that Rostelecom is installed everywhere, and other providers are still in the process... but over time (it seems to me) not a single person will connect it...

The Internet very often does not load or does not connect at all... but, surprisingly, as soon as you get through to them... it miraculously... flies... so you have to call and yell at them, threaten to write complaints... every month.....

Not only do you pay a lot of money for the Internet, but when you call them from a mobile phone, it costs 50 rubles...

In general...if you have the opportunity to connect to another provider

Flaws:

• often glitches

Anonymous

https://ru.otzyv.com/rostelekom/otzyvy-klientov

Everything is terrible, from communication to feedback; the people working on site are not professionals. The only thing they do quickly is contact new clients. with a positive balance of 625 rubles, the connection has not worked for half a month. I can’t call the technician, everything is sent to an answering machine. Why pay them, it’s easier to use a flash drive. The company sucks! I don’t recommend it and I won’t use it again! ((((Gan..y

Anonymous

https://ru.otzyv.com/rostelekom/otzyvy-klientov

Rostelecom is the worst provider! Either there is no speed or the Internet disappears completely! It’s not clear how they work, why should they pay money?

How to submit a connection request

A connection request is submitted via:

1. Internet – indicate the address, full name, contact phone number and selected tariff. This can be done on the official Rostelecom website in the “Internet” section.
2. Telephone – call the hotline. Don’t forget to ask the operator at the end of the conversation for the application number and write it down. When contacting Rostelecom while waiting for a decision, call this number and it will be easier to convey the results of the review to you.
3. Company salons. If you want to leave a collective request, it is logical to appoint one “responsible” for communication with Rostelecom and act through him. If the application is ordinary, you will only need a passport.