Megafon: communication limit has been set, what it means and how to solve the problem

In this review, we will figure out what to do if Megafon communication is limited, what such a message means. We will give the main reasons for the ban and describe in detail how to solve the problem. This article will be useful to every user, since all subscribers can get into this situation.

First, let's figure out what it is - “Communication restriction set” Megafon. This message means a complete ban on services or a partial restriction affecting:

• Network access;
• Outgoing calls;
• Receiving incoming calls;
• Sending and receiving SMS;
• Making and receiving calls while roaming.

If you are faced with a complete or partial block, you will not be able to fully use the operator’s capabilities. The problem needs to be solved - let's look at why Megafon communications may be limited.

What does it mean

As soon as, when trying to make a call, the subscriber hears: “Communication restriction has been set,” it means that it is now impossible:

• make outgoing connections;
• receive incoming calls;
• send and receive messages;
• go online.

The blocking can be applied to all directions at once or to a specific one, depending on various reasons.

USSD balance management commands

We already know the most necessary and important MegaFon helpline numbers. Now let's get acquainted with the teams that are responsible for balance. The main USSD command is *100# , which determines the current account of its owner. This simple number can be learned easily or entered into your contact book.

If problems arise when using the *100# (the information is not visible or it is difficult to discern), then you can always find out your balance by calling 0501. The autoinformer will tell you this.

The following USSD request *550# informs about the detailed balance. A text message is sent to your mobile phone containing the following data:

• Available funds;
• Granted limit;
• Current balance.

Available funds are the sum of the current balance and the cash limit provided by the operator. In order to receive information about available minutes, SMS and Internet traffic, there is a command *558# . By sending such a request to the operator, in a few seconds you will receive a comprehensive answer to your question.

Mentioning all the useful operator numbers for managing a cash account, one cannot fail to mention the bonus program. To find out the remaining bonus points you need to send a request *105*5# . This request will also help you exchange your points for a variety of rewards.

*512# command will allow you to see information about the last five debits from your cash account. In a few minutes, an SMS will be sent to your number with a transcript of the latest charges. The command is very useful for identifying money leaks from your phone balance.

Reasons for setting restrictions

Set by operator:

• due to the occurrence of circumstances specified in the contract for the provision of communication services;
• when a negative balance is reached on the subscriber's account;
• in case of damage to the SIM card.

Attention! Limitation of communication is possible when a voluntary ban on any types of calls has occurred. In this situation, we are talking about the client activating additional services.

Reasons for establishing a ban on your own:

1. Saving money while staying abroad or traveling around the country. It is impossible to make calls from a subscriber number while in national and international roaming (with the exception of emergency numbers).
2. Preventing minors from accessing inappropriate content.
3. Blocking SMS spam from short numbers.
4. Blocking calls to Megafon corporate clients. Implemented for employees who are prohibited from calling other cities or abroad.

Why was the restriction set and how can it be removed?

When this message appears on the phone screen, subscribers will not be able to make calls or receive outgoing calls (except for emergency calls). Experts talk about several reasons why your phone is barred from outgoing and incoming calls. Causes:

• Negative balance.
• Voluntary blocking.
• Damaged SIM card.
• Problems with your smartphone.
• Roaming connection.

Negative balance

The first most common reason why this voice message appears on the phone is that it means that a zero balance is recorded (no money). If a subscriber runs out of money in his account, he will not be able to call another number, receive a call while roaming, or send an SMS message. Your cash balance needs to be monitored regularly. If the monthly fee is not paid, the company may impose a temporary financial freeze. To remove restrictions, you will have to deposit money into the balance of your number.

Voluntary blocking

Sometimes smartphone users, due to their carelessness, go to the “Settings” section and enable/disable various functions. If communication restriction is enabled on your mobile device, then the “Voluntary blocking” function is enabled. This option, called “Stop Call,” suspends service for a period of 180 days.

Prohibitions are often found among corporate clients. Outgoing calls to specific destinations may be prohibited. SIM card owners can create white lists on their own.

If the blocking is not turned on by mistake, but due to the issue of fraud (distribution of advertising), then company representatives can put similar restrictions on the mobile connection. It is possible to remove the blocking limit with the help of a Megafon specialist.

Damaged SIM card

Users usually say, why does the SIM card get damaged? Over time, any SIM card becomes damaged due to the adverse effects of external factors. By default, any SIM card can work for no more than 8 years. According to experts, Sim needs to be changed regularly, at least once every three years. When using the SIM, various scratches appear. Sometimes the inner and upper metal part oxidizes. Even if after turning on the mobile device the phone does not pick up the network again, this does not indicate that the Sim is working. The method for disabling the service depends on the type of ban installed.

To change your old card to a new one, you will need to contact the nearest Megafon office. When visiting a cellular communication salon, you must have a Russian passport or identity card with you. If the number is registered to another person, this means that you will need to take his documentation with you. Otherwise, company representatives will refuse to issue a duplicate.

Problems with your smartphone

With prolonged use, the phone breaks down. If the mobile connection can be received, then you need to take the mobile phone to a service center.

Roaming connection

Before Russian citizens leave the country, many of them connect their number to roaming in order to stay always in touch. Therefore, the subscriber who calls to another number may be roaming. Some Megafon clients place restrictions on incoming calls on foreign networks. Therefore, when making a call, you may hear “Communication restriction set.”

What services limit communication?

“Call barring” is a service within which you can independently set restrictions on communications and unwanted calls on Megafon. The operator provides a list of conditions for blocking functions by the subscriber at his own request, including:

• complete inability to make a call from a mobile phone number;
• access to making an outgoing call only when you are in Russia;
• abroad, a ban on calls to mobile numbers of the host country and to persons located in the Russian Federation;
• absolute prohibition of all incoming connections while maintaining the ability to make an outgoing call;
• inability to receive an incoming call when roaming outside Russia.

Attention! Blocking calls from a phone number can be set only when forwarding is disabled.

Solution

You can remove communication restrictions on Megafon in different ways, which depend on the reason that caused the problem. Let's look at the main working methods:

• If you see zero on your balance, deposit the required amount into your account. This can be done through a mobile bank, terminal or at a sales office;
• Reboot your mobile phone. If the malfunction is due to this factor, the problem will disappear on its own after a new connection to the network;
• Try rearranging the SIM card;
• Call the subscriber back from another number. This way you will find out whose number is blocked - yours or the subscriber from your contact list;
• Open your personal account and go to the list of services. Examine the “My” list to see if Megafon communication has been restricted. You can also see how to disable options in your personal account;
• Go to your phone settings. Check if you have Airplane mode turned on;

If none of the methods described above help, contact support at 0500 or 8 800 55 00 500.

All these methods are available to every user and do not cause any particular difficulties.

Now you know how to disable Megafon communication restrictions and what to do to prevent a similar situation from occurring in the future. Top up your mobile balance on time, check your connected services, so as not to encounter the problem of being unable to gain access.

What to do to remove communication restrictions

In order to remove restrictions on the use of a subscriber number, you need to establish what type of service is banned and for what reason: for all incoming and outgoing calls or for a separate category of calls.

First of all, check your balance - to do this, dial *100# and press the “Call” button.

Inspect the SIM card; the identification module may have failed. Signs of this include a completely absent cellular signal and the inability to establish an Internet connection. To restore the functionality of the SIM card, you need to go to the Megafon store with your passport.

If the communication restriction was imposed independently, then to remove the ban, use the commands:

• #banning service code*ХХХХ#, where “banning service code” (33 – banning all incoming, 35 – banning all outgoing), and “XXXX” is a four-digit code entered when setting the restriction by the user;
• #barring service code*ХХХХ*YY#, where “YY” is the type of suspended service: 10 – full list of functions provided, 11 – voice calls, 21 – Internet connection, 13 – fax messages, 16 – text messages, 19 – all , except for SMS messages.

USB modem does not work

In the same article we will touch on the topic of lack of connection on a USB modem. The reasons may be either in the SIM card or in the modem itself. In this topic, we will only discuss the SIM card restriction option, since technical issues are a topic for a separate discussion.

First, make sure the device is working. To do this, look at the indication. You will find detailed information about it in the instructions. We will use the Huawei modem as an example, since it is the most popular.

• Flashing red – no reception, or 2G network, voice channel only;
• Blue – 3G connection;
• Green – 4G connection;
• No indication – the modem or USB connector is not working.

So, you have found out that the modem is working and the computer settings are normal, which means you need to look for the problem in the SIM card.

1. Check your account status. A negative balance will not allow you to go online, and tracking the amount of money on a modem is not as convenient as on a phone, while the services of content providers are connected here more often.
2. Check the rest of the package. It is best to insert the SIM into the phone and dial *558# call . You can also do this through the modem menu.

These are the most common problems with a SIM card. Everything else will already be considered a breakdown. In this case, the modem will not see it.

1. Remove the SIM card from the modem and wipe it. Perhaps there is simply no contact.
2. It's rare, but there are cases when a modem with new software does not see the old SIM card. In this case, it is enough to replace the old card with a new one. This is done free of charge at the operator's office.
3. Sim is broken. It has a certain service life. The operator recommends changing the chips in the device every two years.

We have identified the main reasons. There are actually more of them, but these are special cases that rarely occur in life. If you find it difficult to solve the problem yourself, then call the operator at 8-880-550-05-00 from any number. The call is free.

Ways to lift the ban

If a communication limitation is detected, you must :

• check your personal account balance and top it up if necessary;
• check connected services and disable call blocking;
• If you cannot disable the service yourself or call restrictions have not been imposed, you must contact the operator.

The intercom handset in the apartment does not work: where to call or contact? Read about it here.

Personal Secretary

MegaFon has an excellent one. It allows you to flexibly manage incoming calls and create your own algorithm for receiving incoming calls.

By analyzing the caller's number and the time the call arrived, the service, having processed the call in accordance with the settings, can automatically reject, forward or accept it.

If the subscriber has enabled “Personal Secretary”, then he can configure various hang-up parameters for one or more, or even all calling numbers. The service is managed through a special personal account on the website assist.megafon.ru.

Out of money

This is the most common reason. You always need to keep an eye on your balance. To avoid constantly dialing *100#, you can install the MegaFon mobile application on your phone and display the program widget on the screen. The current balance will be displayed in real time.

If there is no money, a financial block occurs. Basic telephony services are awaiting payment. Exit financial block can be done by simply replenishing your balance. When you deposit money, it goes into an active state.

Description and terms of provision

The service allows you to block the following communication methods:

• Outgoing Homes.
• Outgoing in roaming.
• Incoming at home and incoming from roaming.
• Restrictions on international calls.
• Ban SMS in all directions (reception and sending).

When connecting independently, the service is provided absolutely free. 30 rubles will be debited from the personal account only if the subscriber asks to activate the option from a MegaFon salon employee.

Every client of the operator can use the service. To do this, just send a request *code*ХХХХ#, where instead of XXXX the activation password will be written (by default - 0000). The code to disable one or another type of communication is indicated in the previous paragraph.

Megafon USSD commands for managing services and tariffs

The most necessary Megafon USSD commands are those that make it possible to manage your tariff plan, balance and services. This includes the simplest command, which allows you to control the paid services connected to this number. By dialing the combination *105*503# , you will receive detailed information about the amount spent from your account.

Using the USSD command *105# you can manage services and tariffs on your number. And it is not necessary to do this only through the “Personal Account”. This request gives the subscriber a solid opportunity. Namely: disabling or connecting certain services, managing tariffs, working with a bonus program, obtaining a variety of reference information. Using this tool, you will solve a lot of questions that interest you.

Operator problems

Communication is not perfect, technology tends to break. It is quite difficult for the federal operator to ensure that in such a huge country as ours, everything works without restrictions. Something always breaks somewhere. The operator can find out that the connection has stopped working using its statistics, but it will learn much faster from its favorite customers.

If you are sure that everything is in order with your number and telephone number, call the operator. In case of major accidents, the electronic consultant will immediately notify you of problems. If the problem has just occurred or the consultant does not have any information about it, be sure to register a request for the problem on the line. Each request is checked individually. MegaFon is interested in fixing everything in a short time.