The situation when inboxes were completely free for all mobile subscribers is becoming a thing of the past. Payment for all types of services provided has been introduced by a number of large providers, including MTS. This situation is associated with an increase in the number of services, the complexity of the infrastructure and the need for its monetization. In some cases, when making a call, you can hear: “ This type of communication is not available to MTS subscribers .” What does it mean? Don’t be alarmed, it’s okay, it’s just that for a number of reasons the subscriber cannot receive the call due to the service being unavailable to him.
This type of communication is not available
This usually happens for several reasons:
- if the subscriber’s account has gone into minus and incoming messages are disabled;
- in case of voluntary temporary or permanent blocking;
- in rare cases – in case of network failures;
- when the SIM card fails;
- due to signal difficulties.
“This type of communication is not available to the subscriber - what are the ways to get out of the situation if you quickly need to contact a person? The problem is quite trivial; it only requires choosing the right solution. In most cases, you can still contact the subscriber, you just need to change the dialing form.
Main reasons
In its practice, MTS often uses such methods of blocking SIM cards for a number of reasons, but the main one, they still believe, is a zero balance on the phone for a long time. In this way, the operator is trying to stimulate customers to periodically top up their mobile account.
And that's not all, not only is it impossible to make an outgoing call, but in the case of a negative balance, strict restrictions are imposed on incoming calls. The only way out of this situation is to immediately top up your main account.
The following common factors indicate the reasons:
- a negative balance on the number, which even blocks incoming calls;
- the owner has blocked the SIM card on a temporary or permanent basis;
- network failure during technical work in companies providing communications;
- problems with the SIM card (it is old, its surface has worn off);
- poor coverage area, weak signal for connection.
Network errors
Many operator users are accustomed to hearing automatic messages indicating network problems or problems with their account. In the case of information about the unavailability of communication for the called subscriber, there is nothing to worry about.
Ensuring the uninterrupted operation of all elements that provide MTS communications on the territory of the Russian Federation is a complex matter. No one is immune from problems. It is curious that the phone of the called interlocutor at this moment may be turned on and fully operational. Accordingly, the person you are calling will not even be aware of the problem. The easiest way is to postpone the call until later. Most likely, after a few minutes, normal network operation will be restored and your interlocutor will be able to receive an incoming call. Nevertheless, against the background of errors that occur, a message about an unavailable connection is a very rare occurrence.
Negative balance
The phone has zero balance or the balance is in the minus – this is a fairly common reason why the operator completely blocks the subscriber’s SIM card. The only correct solution would be to immediately deposit funds into the balance.
- The subscriber uses a tariff without a monthly fee, then to unblock incoming calls, you should top up your balance with a small amount.
- The tariff is on a prepaid payment system; to unlock the number you will have to top up your account with an amount equal to the monthly fee.
To avoid an unpleasant situation, many Mobile TeleSystem subscribers connect a comfortable one. The function automatically tops up the balance of the attached number, so you don’t have to constantly check your account and worry.
For Tele2: causes and solutions to the problem
Tele2 is new to the mobile network, so users have not yet figured out all the nuances. Thus, the answering machine phrase is activated under the following circumstances:
1 Network failure – this phrase is activated when “The subscriber does not respond or is temporarily unavailable” is absent. A different workpiece is being replaced, so you should not “trust” the operator.
2 While in roaming - the Tele2 operator offers the service of setting a temporary block on incoming calls while in roaming. At the same time, there is enough money in the account to receive a call.
3 The operator blocked the user due to a large debt on the subscriber’s account. This is not provided for all tariffs.
4 Failure or other problems of the SIM card - the subscriber will understand about the problems from the entry “Mobile network is unavailable”.
Modern capabilities contribute to the use of a SIM card for other purposes. The SIM card is inserted into a modem or other USB device and data is being transferred at the time of an incoming call. At the same time, the Internet is also interrupted, but it is possible to receive a call.
List of Tele2 numbers
VIDEO: 15 secret functions of your phone
Blocking a number
When making a call, the answering machine reports the unpleasant news that this type of communication is not available in two cases: the user did not try to top up the account on time or blocked the SIM card on his own.
- The company permanently blocks the number if reminders to deposit money into the account are ignored for a long time. Such non-compliance with the terms of the contract leads to its termination.
- The number is temporarily blocked by the user. Many subscribers take such measures in order to save money. For example, when traveling abroad, an MTS client does not want to use tariff services in roaming; there may be other reasons why the subscriber blocks his card on his own.
On a note! If you need to deactivate a number, but don’t want to miss necessary calls , the operator recommends activating the option to forward all incoming calls to a new active number.
The call cannot be established by MTS.
Among other things, sometimes the caller may encounter a phrase like this: “The call cannot be established.” After which the incoming call is blocked.
What kind of blocking is this?
“Call cannot be established” is a system alert from MTS that notifies the caller that his number is blocked. If they call you, the system will give the caller the following notification: “Subscriber is temporarily blocked.” The most common reasons for such a ban are voluntary or financial blocking of a number.
Don’t forget about technical issues related to the device or its call and network settings. For example, a call establishment error may occur due to airplane mode being turned on or call forwarding being installed. In very rare cases, the cause is the active function of hiding the number or a problem on the part of the operator himself associated with technical problems.
What to do if the call is not connected
To solve this problem, the MTS subscriber needs to perform several checks in his personal account and “tweak” certain settings in the phone:
- First of all, eliminate the issue of financial blocking. Perform the usual request *132# to check your balance. If there are no funds in your account, simply top it up.
- The second option is voluntary blocking. Open your account on the operator’s website and check your number settings. Anything is possible - perhaps the number was blocked voluntarily. Turn it off. If it is not possible to urgently open an account, call MTS technical support at 8 (800) 250-08-90.
- There, in the office, check the “Caller ID” option. If you have it active, turn it off for a while, reboot and try to call.
- A separate point with redirection. Try temporarily deactivating this function if you installed it. If you don’t want to go anywhere, just use the ussd cancellation code: ##002#.
- If everything is fine with the operator, and the network shows a stable signal level, check your phone. Turn Airplane mode on and off. Switch your mobile Internet settings from 4G to 3G and disable LTE for a while.
- To find out if everything is okay with the SIM card itself, just try it on another phone. If everything is fine there, reset your smartphone, and if the problem persists there, inspect the card for technical damage and physical wear; you may have to change the card itself.
As you can see, the appearance of the “Call cannot be established” error in MTS is most often dictated by the lack of funds in the account - so always start with the simplest options. Request : if in your case the error was different, please indicate it in the comment below.
Network failures
A breakdown in the telecommunications company's internal network is not uncommon for these types of answering machine messages. A possible factor in network failure is the user’s remoteness from the city, in a place where the coverage area is not very good and the signal is weak.
In order to figure out what actually prevents you from making a call when your account balance is positive, we recommend periodically calling back at certain intervals. If you still can’t make a call, you can contact technical support and clarify the situation.
On a note! You can try sending a message to the desired contact; as soon as the network appears, it will be delivered immediately. Automatic notification of a delivered SMS will inform you that a network has appeared.
Debt
Sometimes you can hear this alert by making a voice call to an MTS whose number is blocked. As we know, blocking occurs in the absence of timely replenishment of the account. Just try to contact this person later, maybe he will improve the situation by replenishing his balance. Or call him back on another phone, if available.
The subscriber is out of range
Everyone who has ever tried to call a disconnected number has heard this answering machine notification - the subscriber is unavailable. In this case, there is little that can be done to call the desired contact. Just be patient and wait until the disconnected number deigns to connect.
If the desired contact is disabled, then you will not be able to wait for an SMS notification that he has contacted you. The only solution to leaving a reminder about yourself with a request to call back is:
- send SMS;
- use the voice service.
As soon as the subscriber turns on the phone, he will immediately receive the left messages. The exception is numbers where all services are disabled or with a negative balance.
Phone disconnected
When a mobile device is disconnected, a voice message is usually issued that the subscriber cannot receive a call or is out of the network area. In some cases, users confuse it with the inability to provide a service. If the subscriber is working, you will receive a message when he is available on the network again.
We also recommend sending a message or making a voice recording using an answering machine. With a negative balance that is not repaid for a long time, all free and paid services can be disabled. In this case, a message from the mobile operator usually sounds about the unavailability of services, which we are talking about.
What can be done:
- leave a message;
- wait for it to appear online.
Roaming
In some cases, it is impossible to do without roaming services; in many tariff plans these services are provided by default. But perhaps it was the subscriber’s tariff package that did not provide for such services. Therefore, in order not to lose your mobile connection while traveling, carefully double-check the availability of all necessary service options and connect if necessary.
The inability to receive a weak signal means that the subscriber is currently in a not very convenient coverage area. These may be border regions; during a trip, for example, a bus or train crosses the border of another state, on whose territory telecommunication services of foreign providers operate.
The following reasons should be taken into account:
- weak signal reception is observed in remote areas with 2G coverage;
- In almost all border zones, signals overlap; poorly defined coverage knocks the number out of the network;
- If one subscriber uses an LTE 4G or USIM card, and the second uses other standards, for example, 2G, then in this case the network failure is guaranteed. Before making a call, you should set the same standard between contacts.
Signal
Uncertain reception areas
In some cases, a message about the unavailability of a communication service for a subscriber may be issued when the signal is uncertain. For example, in certain 2G coverage areas. The reasons for the subscriber's unavailability are selected automatically by the system, so if a person is in the area of uncertain reception, you can receive such a response from the company. Viewing the coverage map is available on the provider’s website and other resources.
To be aware of reception conditions in different parts of the country, use the MTS coverage map >>>>>
Border crossing
Such a message is often typical for being in border areas, during a journey, when, for example, a train moves for a short distance through the territory of another state or in the coverage area of cellular towers of foreign operators. This can be clearly seen in the example of Blagoveshchensk, near the border of Finland and Belarus. To be constantly in touch, you need to top up your account and activate roaming.
The SIM card is used in a modem or other device
Very often, active users of Internet resources use smartphones and tablets as a modem. Using a valid SIM card with access to the World Wide Web on devices that do not support telephone communications naturally results in the inability to receive incoming calls.
This situation arises among regular Internet users; they rarely use cellular communications, but they activate tariff plans with the highest volume of traffic, which often do not provide a package of minutes for calls. The solution to the problem is to select and activate an additional option for telephone calls in the tariff.
On a note! The MTS provider offers active users of Internet services to purchase separate SIM cards for modems that do not accept incoming calls.
All of the above options are reasons to hear an answering machine on your phone, with an unpleasant notification that this type of communication is not available to the subscriber. Don’t give in to panic right away; after waiting for a while, you should try to call the desired contact again. Many people turn off their phone when visiting a doctor or salon; the connection can be disrupted on the subway. If the attempt is unsuccessful again, try to contact in other ways, through social networks or email.
The telephone is turned off
Some mobile devices, when disconnected, continue to receive the network signal, then when dialing, an alert will sound that the device is temporarily unavailable. If the phone of the potential interlocutor does not support such functionality, then during the call there will be a voice notification “This type of communication is not available for MTS subscribers.”
Attention! In order not to miss important calls when the phone is discharged or turned off, it is recommended to configure. With its help, after turning on the device, the user will receive messages about all calls received while the device was turned off, indicating contacts.
This type of communication is not available to MTS subscribers - how can I get through?
It is worth mentioning another reason - inconsistency of standards. For example, you make a call on a 4G network, but only 2G is currently available to the client, since he is located outside the city.
What to do in such a situation? In the device settings, set priority for 2G networks. In this case, the call will be made using the legacy standard and the client will be able to receive the call.
The balance is zero: the operator is blocking incoming messages
The problem of combating the reluctance of subscribers to pay for communications is part of the “corporate culture” of telecom operators. And many subscribers, having a negative balance on their account, did not top up their account, continuing to work “for reception”. Therefore, the operator invented such a preventive measure as “blocking for financial reasons.”
If your subscriber’s balance is negative (note, not zero, but less than zero), incoming calls are blocked, and the “type of communication” becomes “unavailable”. There can be two options for solving the problem:
- If you need to get in touch urgently, you can simply top up your subscriber’s number. It is enough to pay a hundred rubles so that the number is unblocked and you can make a call.
- Contact the subscriber via alternate communication channels, including SIM cards of other operators, electronic channels, etc.
- Try sending SMS. Blocking of incoming SMS by the operator is not practiced.
