What does it mean that this type of communication is not available to MTS subscribers?

Many MTS subscribers encountered the automatic response “Call cannot be established” when trying to call numbers of various mobile operators. Most often, the reason for the ban is a negative balance, manual blocking or the manually activated “Anti-identifier” function. The following recommendations will help solve the call barring problem.

What does it mean: this type of communication is not available to subscribers on MTS

It’s not common to realize that even in the 21st century you can’t get through to someone. As a rule, this happens at the most inopportune moment, when communication is vital. Don't despair, there are troubleshooting and communication options you can control. Although more often, you just have to wait for the connection to be restored.

Let's look at the main reasons for the inability to reach the right person. Usually the phrase is heard if the service is not provided to the subscriber for some reason. There are many of them, this type of communication is not available to the subscriber on MTS, which means that the subscriber has problems, and less often, the operator. Although the company tries to monitor its image and avoid errors in communication in the presence of such extensive competition.

Cold calling conversation pattern - common mistakes

Svetlana Makarova, director Makarova S.A.:

– As a rule, a telemarketer must be very stress-resistant, organized and clearly answer the question “what do I offer the client?” If during cold calling you cannot clearly formulate the essence of your offer, then the number of refusals will grow exponentially. And so, a list of the most common mistakes:

The telemarketer is afraid to call. Fear destroys any, even potentially strong, employee. Alas, 95% are afraid. And if in the first few days you come across a client who says: “Why are you so tired of calling me, forget my number...” or answers in a rude manner (and this will definitely happen - the costs of the profession), then the fear will become even greater and such an employee will decide more do not work with cold calls. Calls too little. Yes, this happens in 80% of cases. The employee is sure that 5-8 calls are enough. As a rule, the return on such a tiny number of calls is minimal. Accordingly, the result of the work is 0. There are a lot of calls, and the percentage of conversion to a client is close to zero. This is a brute-force approach; someone will agree to cooperate. Unfortunately, this method will give insignificant results. By increasing the average conversation time with a client and reducing the number of outgoing calls, we achieve an increase in conversion. The telemarketer cannot formulate the essence of the offer. Almost every client at the beginning of a conversation asks a logical question: “what are you offering me?” At this moment, the employee begins to state something incomprehensible, or a monologue begins. The client wants to hear an answer to his question and this answer should arouse interest in further dialogue

It is important to form several loud, beautiful sentences or slogans, which will become a catalyst. Monologue

The component of a successful transaction is DIALOGUE; it is in this form that the conversation will be a conversation with the exchange of information, and each participant in the dialogue will be able to hear each other. However, most telemarketers literally stifle the client with a long monologue. Naturally, the client interrupts the flow of information, transferring the initiative into his own hands, or asks to send an offer by mail. The success of this form of communication is minimal. Excessive pressure on the client. Perhaps the offer is interesting to the client, it is likely that he is ready to pay, but he needs some time to make a decision, or time to study the material. But the telemarketer doesn't give you the opportunity to weigh the pros and cons. The client feels pressure and understands that they are trying to force him to cooperate by any means. Most likely, you will hear: “I’ll think about it and call you back.” A persistent employee will call back and hear: “I told you I’d call back! Do not call me!". Alas, importunity has not helped anyone yet, try to find out from the client whether something in the proposal confuses him or he has any doubts. A telemarketer must be attentive, listen to the client and make him feel confident in the company and the offer. No, that's not it. Another of the most common mistakes: the client said that he was not satisfied with something. Instead of giving a reasoned response to the objection, the employee says goodbye to the client. Although the probability of successful completion of the dialogue is quite high. “I’m so tired of this work...”, the employee calls with this intonation and also voices a proposal. When communicating on the phone, the client does not see us; we cannot emphasize important aspects using gestures or facial expressions. The lack of verbal contact and a significant part of non-verbal communication makes it difficult to sell to a client over the phone. Therefore, the only “weapon” of a good telemarketer is intonation. The more expressive, interesting, and positive (it is important to communicate with a smile) an employee speaks, the more interest in the conversation and proposal grows.

What to do if this type of communication is not available to the subscriber

Let's look at each reason separately and how to dial.

Debt on balance

In many packages, incoming calls must be paid for. And if there is a debt on the balance sheet, the connection will be disconnected. Although there are tariffs that do not require payment for incoming calls. If a debt is generated and the number is not used, then you should check the expenses by taking a printout or registering on the MTS website. This is necessary to prevent fraud. To make a call, you need to top up the account of the called subscriber or pay in full for the month (if the tariff plan provides for monthly billing).

What kind of blocking is this?

“Call cannot be established” is a system alert from MTS that notifies the caller that his number is blocked. If they call you, the system will give the caller the following notification: “Subscriber is temporarily blocked.” The most common reasons for such a ban are voluntary or financial blocking of a number.

Don’t forget about technical issues related to the device or its call and network settings. For example, a call establishment error may occur due to airplane mode being turned on or call forwarding being installed. In very rare cases, the cause is the active function of hiding the number or a problem on the part of the operator himself associated with technical problems.

How to get through if this type of communication is not available to an MTS subscriber

The article above describes why they say this type of communication is not available to an MTS subscriber when trying to call a person and what to do if you urgently need to talk and there are no other options.

It happens that a person himself can correct, change and get through, but there are events beyond his control. All that remains is to wait for the response of the service company or the called subscriber.

It is possible that the called subscriber simply does not want to talk to anyone and is hiding. Give him a couple of days to get back into work and everyday affairs. Let's not forget that personal communication is always better and more effective than telephone communication. Whenever possible, you need to give priority to live communication with real people.

Reasons why a subscriber may be unavailable during a call

There are many reasons why a subscriber may be unavailable during a call, from the phone being turned off due to a low battery to the cell site being overloaded.

The phone is turned off or not working properly

If an MTS subscriber is temporarily unavailable, most often this means that his phone is turned off. The user could have done this on purpose, or a dead battery could be to blame. Sometimes the smartphone does not work correctly - it freezes, reboots on its own, etc. All this will make it impossible to get through to the person.

In such a situation, you need to wait until the person turns on the phone or fixes the problem with it. This will be indicated by the message “This subscriber is available to call again” within ]“I'm online”[/anchor].

Poor connection quality

Staying in an area with poor signal reception, for example, in a basement or in a building with thick walls, leads to the fact that the mobile device constantly loses connection or does not detect it at all, making it difficult to contact its owner.

The problem will be solved when the owner of the smartphone moves to another place with a good signal.

Internet access

If a user accesses the Internet, especially on older smartphones, this may cause it to be impossible to reach them. The connection with the person will be restored when he finishes surfing the Internet.

SIM failure or alternate operation of several SIM cards

Some smartphones with two or more SIM card slots only support alternating operation. This means that if a subscriber is talking on one SIM, it will be impossible to reach the second one at this time. You need to wait a few minutes until the conversation is completed, and then try to make a second call.

The reason for the lack of communication may also be a damaged, blocked SIM card or its failure. Perhaps the SIM card was damaged when you tried to cut it to the required size for installation in the phone. You need to check it in another mobile device and, if the problem persists, contact the communication store for an exchange.

Call ban

So that no one could contact the person, he could activate ]“Call barring”[/anchor]. With its help, you can set restrictions on any type of calls. If he has blocked all incoming calls, all you have to do is wait until he cancels this action so that you can reach him.

Forwarding is set

Sometimes it is impossible to contact a subscriber because he has call forwarding set up. He could enable unconditional transfer of all calls to voicemail or to a SIM card that is currently inactive or the phone with it is turned off. In this case, you need to wait until the person fixes the problem on his own by turning off the service, or try to contact him in another way, for example, on a social network.

Operation of malware or viruses

As a result of surfing the Internet or installing software from unreliable sources, a person’s phone could get viruses or malicious applications that could cause harm in various ways, including blocking incoming calls. To solve the problem, you need to check your smartphone with anti-virus utilities and remove all unnecessary and suspicious software.

Station overload

This problem is typical for the New Year or other major holidays. At this moment, too many people are trying to contact each other, as a result, the cell station is overloaded. You need to wait a while and try to call again.

Sometimes the lack of communication is explained by technical work at the station. Typically, maintenance is carried out at night, but if this happens during the day, in the area in which the called subscriber is located, communication may be lost for the entire duration of the repair. In this situation, you need to wait until the work is completed to contact the person.

Natalia

Technical specialist, user support on mobile communications issues.

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How to enable pedometer on Honor and Huawei

There are two ways to enable the pedometer on Huawei and Honor phones:

• Through settings.
• In the Health application.

The first option will allow you to simply activate the function, after which the step count will be displayed on the main screen. The second solution requires downloading the program from Google Play, but the user will be able to configure the pedometer by entering some information about himself.

Through the main settings of the smartphone

Procedure:

1. Go to settings.
2. Find the "Security and Privacy" section.
3. Go to the “Screen lock and passwords” tab.
4. Turn on Pedometer on Lock Screen.

As a result, a counter will appear in the lower corner.

If you have any questions or complaints, please let us know

Through the Huawei Health app

Instructions:

1. Open the pre-installed app and accept the agreements by clicking Next.
2. Then the service will specify the region. It is detected automatically, click Continue again.
3. When first launched, the program will request access to the field and calls. For correct operation, it is recommended to provide all permissions.
4. On the main page you will see the main indicators, including the step counter.
5. By clicking on the pedometer tab, you can view detailed statistics. The service will demonstrate your activity over a certain period and show the percentage of walking, running and lifting completed.

Forwarding problems

Sometimes the numbers you need have a forwarding function installed, which blocks calls from your smartphone. For example, if the forwarding function in case of “no answer” is enabled, the call will be dropped after several rings. If this sounds familiar to you, then it’s likely that either the wrong number was specified, or the forwarding was configured incorrectly. To do this, you need to contact the right person and ask them to dial a special code - ##002#. If you wish, you can find out more information from the operator.

If none of the above helped, then try resetting the device to factory settings.

The most extreme and unpleasant option is a breakdown in the network modules. It is very easy to detect it - by changing SIM cards. If this does not help, then you should seek help from special centers.

Did you manage to solve the problem with dropped calls? I have yes 16.67%

I don't have 44.44%

I'll just try 38.89%

Voted: 18

Troubleshooting methods

There may be no beeps when calling a phone with two SIM cards from different operators
. The first scenario occurs if:

• The sounds on the phone are turned off;
• one of the installed applications turns off the beeps;
• the speaker does not work;
• an error occurred in the Phone application;
• software glitch.

If sounds are turned off, go to your phone's settings, open the Sound section and turn on all sounds.

Applications related to conversations (skype, viber and others), as well as antivirus programs can suppress beeps. In the application settings, force stop or uninstall these programs and, perhaps, the problem will be solved.

An error in the Phone application and a software glitch can be resolved by rebooting the smartphone and removing the battery. You can also go to “Settings” in the “Applications” section, open “Phone” and clear its data. If the application is disabled, you need to enable it.

Sometimes the problem occurs after updating the phone or flashing the firmware. In this case, resetting to factory settings will help. To do this, in your phone settings, select the “Backup and reset” section and reset all settings to factory settings. The smartphone will return to the original firmware version and delete all data from the internal memory. Therefore, back up your data first.

The reason for the lack of beeps during a call to a mobile phone may be the incompatibility of the telephone with the operator’s SIM card

If the call ends immediately after dialing the number, this means a poor connection and it is interrupted. In this case, it is enough to move to a place with a more stable connection and the problem will be solved.

It is also possible that the “3G only” (or “WCDMA only”) mode is selected in the mobile network settings, which disables the GSM (2G) module. The 3G standard is newer, and its coverage area is significantly inferior to the 2G standard (especially in rural areas). To enable GSM, go to “Settings” in the “Mobile network” section and select the “GSM only” (“2G only”) mode or the automatic switching mode between 2G and 3G.

In some cases, when the called subscriber is busy, the call is dropped instead of short beeps. Try calling in a few minutes.

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  How to properly install a SIM card in a tablet

Communication may also be disrupted if the SIM card is damaged or clogged. In this case, replace it or clean the contacts.

In your phone settings there is a “Call Barring” item and there you can disable outgoing calls. Then all your calls will be dropped. Check this feature on your phone and remove the lock if necessary.

If you bought a cheap Chinese phone of an unknown brand, then when making a call you may receive an error like “Not allowed to dial”. There will be no beeps. This happens when the network settings are lost, the GSM module is turned off and the “Only WLAN” mode (WiFi only) is turned on. The phone cannot make a call via WiFi, which is why it gives an error. You can solve the problem if you switch the mobile network from WLAN mode to “Only GSM”.

You can’t hear beeps when calling a cell phone, it may be due to technical work at the telephone exchange

When beeps appear only 7–15 seconds into a call, the problem is that the phone has been connected to the network for a long time. This most often occurs in users of smartphones with 4G (LTE) support. When making a call, the phone switches to 3G or 2G mode. Switching radio modules takes several seconds, which causes a call delay.

The solution is to turn off the LTE module in the mobile network settings and set the 3G/2G mode. You can also display the LTE on/off button on the “Quick Settings Panel” and switch the network mode immediately before making a call.

A long connection with a subscriber can also occur when the phone is wiretapped by intelligence agencies or spy programs. However, in this case other “symptoms” appear:

• the phone reboots by itself;
• the battery discharges too quickly;
• Extraneous sounds may appear on the phone.

The problem is solved by contacting a specialist who will confirm or deny the presence of spyware and remove it if detected.

If you have followed all the recommendations to eliminate the probable causes of the absence of beeps during a call, and the problem is still not resolved, contact the service center or your cellular operator.

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Which tariff plans enable roaming - tariffs with options

On other package tariffs, minutes from the package are spent in two directions - to local numbers at home and to local numbers in the connection region. Three options will help expand the geography of their coverage to any Russian regions:

• “Home package Russia” - allows you to use home packages of calls and messages in all regions (Crimea is no exception), designed for short trips. Subscription fee – 10 rubles/day. Connect the option using the USSD command *111*743#;
• “Home package Russia +” is a similar solution for long trips (over 10 days). Subscription fee – 100 rubles/month. To connect, send the command *111*128#;
• “Russia is like home everywhere” - intended for current and archived tariff plans without a subscription fee. Reduces the cost of calls within the Russian Federation to 3 rubles/min. Provided with a subscription fee of 5 rubles/day. To connect, send *111*528#.

You can also connect these options through your personal account.

Call from an MTS number to an operator

It is assumed that you have an MTS SIM card, with which the call will be made. You need to call 0890, which, as a rule, is known to many network subscribers. But in addition to it, there are two more short and unfamiliar numbers, namely 08460 and 0605. The operator’s website contains information that 0605 is intended only for VIP clients, however, as practice has shown, they answer everyone!

So, here's what you need to do:

1. Dial any of the numbers listed: 0890, 0605 or 08460;
2. Wait until the system tells you about all the company’s news and offers and as soon as the robot prompts you to enter keys in the voice menu, press 2 and then 0;
3. Ignore messages about quality of service. Just press 1 or 0;
4. At this stage, the robot will inform you that a specialist will respond within a few minutes. All you have to do is wait the specified time and tell us about your problem.

Conditions and cost of the option

Connection and further use of call restrictions is free for all subscribers of this mobile operator. Among the conditions for using this service are:

• the service is provided free of charge, but if it is connected by an operator, you will need to pay a one-time fee of 30 rubles;
• “Call barring” cannot be activated if the “Forwarding” option is enabled;
• setting a limit on outgoing calls will remove restrictions on incoming calls and vice versa.

By using this option, a person can configure calls on his device in detail, including international calls.

To successfully activate or deactivate Call Barring, you must first know the network password. If it has not been set previously, then the standard password is used, which is set for all Megafon subscribers.

It is worth noting that if you want to restrict incoming calls from a specific number, you will need to use another service called “Black List”. This option is provided for a fee and costs 2 rubles per day.

The problem is in the phone

The second category of problems is related to problems with the gadget. It is possible to determine the failure yourself. It will take a little time and patience. It is possible to fix the problem yourself.

Incorrect settings

There is a list of failures associated with incorrect settings. The first option is to enable airplane mode. During activation, mobile communication functions do not work. To disable the option, go to the Settings folder. Click on “Advanced settings” and deactivate the mode. If the situation has not changed, remove the plastic from the slot and insert it again. Turn on your smartphone and check the SIM card display.

If your device has 2 cards, go to the "Basic Settings" folder. After that, launch the “Sim Manager” section. Click on the desired number and move the slider in the other direction. If activation fails, insert the SIM into a separate slot and start the smartphone. Enter the password, which is in the documents for the package. Call the toll free number.

If you have any questions or complaints, please let us know

Missing online registration? Refer to manual station search. Click on the “Settings” folder. Go to "advanced options" and click on "mobile networks". The situation has not been resolved? Then perform a factory reset. Before doing this, save your personal data on a separate medium.

The phone is tied to a specific operator

Most Androids in the store are associated with some kind of mobile operator. To identify a company, use a card from another mobile provider and place it in your mobile. If no connection is detected, then the phone is tied to a specific cellular company. There are several solutions:

• visit the technical support department and make changes to the system;
• Enter the updated parameters yourself.

Be careful! If you do the second step incorrectly, there will be a risk of permanently breaking your mobile phone.

SIM card slot damaged

A similar problem occurs due to constant SIM changes, liquid or debris getting inside the device. What actions should I take? First of all, clear the “entrance” in the gadget. Wipe the slot with alcohol and check the integrity. If contacts and other system parts break, contact a specialist.

SIM card holder is faulty

Due to a broken SIM holder, the mobile often does not display the network. The plastic does not fit well and contact is lost. A temporary solution to the problem is to place a piece of paper on the plastic. Then check the connection. A specialist will help eliminate the defect.

Broken soldering of cardholder contacts

Due to long-term use of the mobile phone, dust and debris gets into the case. This may cause deformation of the card holder contacts. If such a situation occurs, do not carry out repair work. Visit the technical support center. Repair will require special tools and experience. Small parts are easily damaged and broken.

How to disable

If you want to remove restrictions from incoming or outgoing calls, then first of all you need to check whether the built-in call restriction function is enabled on your phone. You also need to check which options are enabled by your telecom operator. When an activated call barring is detected, deactivation is carried out via a USSD command.

In the phone settings

Many modern smartphones allow you to block calls and calls from specific numbers without using operator services. If you cannot make or receive a call from your phone, you should first go to settings and perform the following steps:

1. Go to the “Calls” section.
2. Find the “Black List” item.
3. Remove specific numbers from the blacklist and remove restrictions on calls.

Settings can also be made directly in the phone book. If, after disabling all prohibitions in the settings, incoming or outgoing calls are not made, you need to check the services connected to your operator and, if necessary, disable them.

• 
  Blocking and unblocking a number

Using USSD command

To cancel the barring of outgoing calls, enter the following command into the dialing line: #33*хххх# (хххх is the set password, default is 1111). Accordingly, if the password has not been changed before, you should enter the command #33*1111# and click on the call button. To unblock incoming calls, enter the command #35*1111#. To deactivate restrictions on calls abroad, enter the code #332*1111#.

After executing the USSD command, you will receive a notification about the successful or unsuccessful completion of the procedure. If all codes were entered correctly, then no problems will arise. If a Megafon subscriber previously changed the password and then forgot it, then you should contact the operator and carry out the password recovery procedure. You can then use the required command to set or remove restrictions.

By calling the operator

All users of the telecommunications company Megafon can contact the operator via a free call to 0500. After the call, you will need to wait a certain period of time before connecting to the operator. The waiting time depends on the workload of the call center.

The Megafon operator will need to explain which service needs to be disabled. First, he will check whether it is activated. There is no charge for disconnection. For connection, 30 rubles are debited from the account.

In the office

Another option to disable unnecessary options is to visit the company’s office. In every major city there is a Megafon office or communication salon, which you can contact to receive qualified assistance. To receive assistance from a specialist, a passport is required. Only the owner of the SIM card can request the deactivation service.

The phone does not recognize the second SIM card

When the sim does not work in the additional input, examine the performance of the plastic. Transfer to another working device. SIM still not working? Most likely, there were interruptions in the operation of the gadget. Main reasons:

• false software change; reinstall the firmware or delete old settings;
• incorrect parameters; click on the desired SIM card or send an SMS from an inactivated card;
• IMEI error; examine the same number on the plastic case and in the device application (command #06#).

Not all smartphones work with two cards at the same time. In budget models, operator numbers are active one by one.

After flashing the phone does not see the SIM card

When installing new updates, the gadget often stops showing the SIM. In addition, many options do not work. To fix it, you need to return the mobile phone to the old settings or change the firmware. Connect your smartphone to your PC via USB and download the official version.

Invalid imei

In case of incorrect imei, restore this data using this method:

• launch the menu using one of the codes;
• enter a combination of numbers and click on the “call” button;
• open the section “CDS Information – Radio Information – Phone1”;
• in AT+ enter EGMR=1.7 “enter the correct IMEI” - for the main SIM card, or EGMR=1.10 “enter the correct IMEI” - for the next Sim;
• run the command, after which new actions will become active;
• restart your gadget.

Changing your preferred network type

Changing your preferred network type can fix connection problems. To do this, the user needs:

1. Open wireless connection settings.
2. Find the section with SIM cards and select the one you need.
3. In the “Preferred network type” item, change the type to any other and try to call again.

So it is necessary to try all available types, repeating the call on each of them.

What to do if you can't establish a call

In order to solve the problem, you will need to log into your MTS personal account and perform the following steps:

1. First, you should rule out the possibility of financial blockage. To do this, you need to check the current balance status using the request *132# plus the call key. If there are no funds on your balance, you should top it up in any convenient way.
2. Then you need to make sure that voluntary blocking has not been activated on the number. Current information can be found in your personal account. There is also an option “Disable blocking”. There is another option to deactivate the blocking - dial the number in federal format 8-800-250-08-90 (MTS technical support service).
3. You need to find it in your personal account and disable it temporarily if it is in an active state. After disconnecting, you should reboot your phone and call back again.
4. It is also recommended to temporarily deactivate forwarding by using the functionality of your personal account or USSD request ##002# plus the call key.

If the steps described above do not lead to a positive result, you need to check your mobile phone by turning on and off Airplane mode, switching the mobile internet settings to 3G from 4G and temporarily deactivating LTE. In order to make sure that the SIM card is working, you should move it to another phone. If no problems are observed on it, you need to reset the settings on your smartphone to factory settings.

The automatic response “Call cannot be established” is observed in the event of insufficient funds on the balance, manual blocking, activated forwarding or. To solve the problem, you should use the above tips or contact the help desk of the MTS mobile operator.