Call from another number if the subscriber is unreachable
In some cases, the subscriber activates the voluntary number blocking service. In this case, the number is frozen, and the subscriber is charged a symbolic one ruble per month for using the service. This may be relevant in cases where a person leaves the country for a long time or has significant financial problems, but wants to keep this number for himself.
Find out if the subscriber is using an alternative number. We also recommend calling him from a different number. Perhaps the user has blacklisted your number, and because of this you cannot reach him. This means that in this case you hear the message “This type of communication is not available to the subscriber.”
Internet tariff
A similar alert occurs due to reasons such as using a telephone as a modem or SIM card on a device that does not support telephone conversations (some types of tablets, modems).
Users who rarely talk on a mobile phone and use Internet services more often transfer their phone to special tariffs with maximum traffic, which do not include conversations. This case may also be one of the reasons for the notification that the type of communication is unavailable for the subscriber when trying to call.
Important! It is recommended to purchase a separate SIM card for Internet traffic, which will not receive incoming calls from subscribers.
Contacting a person by phone after some time
In case of temporary communication or network problems, simply waiting may help. Usually the operator quickly eliminates the malfunctions that have arisen, and the functionality of the mobile network is restored.
Waiting can also help in a situation where a person has temporarily left the mobile network coverage area. Or is located in a location where the connection is very unstable.
Roaming
In some cases, it is impossible to do without roaming services; in many tariff plans these services are provided by default. But perhaps it was the subscriber’s tariff package that did not provide for such services. Therefore, in order not to lose your mobile connection while traveling, carefully double-check the availability of all necessary service options and connect if necessary.
The inability to receive a weak signal means that the subscriber is currently in a not very convenient coverage area. These may be border regions; during a trip, for example, a bus or train crosses the border of another state, on whose territory telecommunication services of foreign providers operate.
The following reasons should be taken into account:
- weak signal reception is observed in remote areas with 2G coverage;
- In almost all border zones, signals overlap; poorly defined coverage knocks the number out of the network;
- If one subscriber uses an LTE 4G or USIM card, and the second uses other standards, for example, 2G, then in this case the network failure is guaranteed. Before making a call, you should set the same standard between contacts.
Contacting the operator’s technical support if this type of communication is not available
If you repeatedly receive the notification “This type of communication is not available to the subscriber,” we recommend contacting your operator’s support. Despite the fact that operators are quite reluctant to disclose information about the numbers of third parties, under certain circumstances you will be able to find out the necessary data. This means that the blocked number has a negative balance and more.
There are no funds on the balance
The first and most common reason why such an alert may appear is that the called user has run out of money in their account. If a subscriber has a negative, or in some cases zero, balance, the full provision of services by the operator is terminated until funds are deposited into his personal account. When the user makes the payment and the SIM card is working, he will receive notifications about missed connections.
To avoid ending up in a similar situation, the company offers customers to use the Autopayment function. Regular customers who actively use the paid services of PJSC Mobile Telesystems are provided with the possibility of loan services from the operator for using communications for a short time after the funds have run out.
Important! When the client uses a pay-as-you-go tariff plan, to unblock incoming calls, it is enough to deposit a small amount into your personal account. When using prepaid packages, the monthly fee must be paid in full to activate the card.
How to call if such a message appears
So, if you received the message we are considering, then most likely you are calling one of the numbers of an MTS (Mobile TeleSystems) subscriber who has (or has blocked) incoming calls for some reason. For other operators, usually the message I am considering has a modified lexical form like “This number (or subscriber) is not in service” (Megafon); “The number you dialed is temporarily blocked” (Beeline) and so on.
Action 1. First, try to wait a little , calling back after a while. If this is an operator failure or simply your subscriber is in the metro where the signal level is weak, then with a little patience and patience, you will be able to get through to the person you need.
Action 2. If the subscriber's number is blocked for financial reasons, the simplest solution to the problem would be to top up the mobile account of the person you are calling . It is quite possible that the latter is currently experiencing certain financial difficulties, and if you want to urgently call him on an important matter, it will be easier to simply top up his mobile account. Today, operators allow you to do this without any problems, using terminals located nearby, SMS, online banking, and so on. Moreover, if your subscriber is roaming abroad, it is worth topping up his account with a qualitatively larger amount than would be necessary for calls within the country.
Action 3. It is also worth trying alternative ways to contact the subscriber. Use various Internet instant messengers, email, SIM cards from other operators, calls to the mobile phones of his family and friends, in short, those methods that will help you contact the person you need. At the same time, by blocking incoming calls, operators often leave the possibility of receiving incoming SMS messages, so if you need to notify the subscriber about any event, you can try sending him an SMS message. In the best case, you will even be able to receive a reply SMS, since the fee for the latter, even in roaming, is not that high.
As a last resort, you can call your operator’s hotline, talk about the specifics of your problem and ask if the operator is currently having problems with communication and what you should do in this situation.
Main reasons
In its practice, MTS often uses such methods of blocking SIM cards for a number of reasons, but the main one, they still believe, is a zero balance on the phone for a long time. In this way, the operator is trying to stimulate customers to periodically top up their mobile account.
And that's not all, not only is it impossible to make an outgoing call, but in the case of a negative balance, strict restrictions are imposed on incoming calls. The only way out of this situation is to immediately top up your main account.
The following common factors indicate the reasons:
- a negative balance on the number, which even blocks incoming calls;
- the owner has blocked the SIM card on a temporary or permanent basis;
- network failure during technical work in companies providing communications;
- problems with the SIM card (it is old, its surface has worn off);
- poor coverage area, weak signal for connection.
If an error occurs when they call you
Well, if they can’t get through to you when you receive the mentioned message, then you should look at your account balance, and also make sure that you haven’t accidentally blocked incoming calls (you can cancel the blocking by typing ##002# on the keypad of your phone or an alternative code that is relevant specifically for your device).
If you are blocked for financial reasons, you should contact the nearest contact center of your mobile operator with your passport and the amount necessary to pay off the debts in your account to correct the problem.
Contact the operator's office
Network failures
A breakdown in the telecommunications company's internal network is not uncommon for these types of answering machine messages. A possible factor in network failure is the user’s remoteness from the city, in a place where the coverage area is not very good and the signal is weak.
In order to figure out what actually prevents you from making a call when your account balance is positive, we recommend periodically calling back at certain intervals. If you still can’t make a call, you can contact technical support and clarify the situation.
On a note! You can try sending a message to the desired contact; as soon as the network appears, it will be delivered immediately. Automatic notification of a delivered SMS will inform you that a network has appeared.
What to do
By and large, in this situation nothing depends on you. You need to wait until the person you intend to call takes any steps. It’s another matter if he doesn’t even suspect the existence of such a problem. But, fortunately, in our time, the telephone is far from the only way to communicate. Write to your interlocutor on social networks or instant messengers and let them know that it is not possible to reach them by phone, and also tell them what exactly the auto-informer is telling you. We recommend reading our article about deferred payment on Tele2; we are sure that the material will be useful to you.
SIM card
Ask yourself:
How long ago did I change my SIM card?
And if the answer is:
- Don't know.
- I do not remember.
- I never changed it at all.
Then maybe it's time to do it!
Old, damaged, “flooded” and other SIM cards, worn out by life, can not only cause the periodic appearance of “Call Failure”, but even completely break down at the most inopportune moment of time.
Therefore... if your SIM card doesn't look good, then it's time to think about replacing it. After all, it's free.
Let's go to the mobile phone store!
Come on, come on. Run and change it. I'll wait.
Done? Great!
Check your work - most likely everything will be OK.
Nothing changed? Is the SIM card OK, but the error still persists? Then we move on and finally get to the personal experience of the author of these lines, who was to blame for “Call Failure” during outgoing calls...
