How to call Vodafone Ukraine operator

Contacting the mobile operator Vodafone (MTS-Ukraine) is not always easy. Frequent disconnections and interruptions in the answering machine voice can drag out the task for many hours. But the help of a specialist is extremely necessary. In this article we will tell you how to call the Vodafone operator and write down the answers to questions that customers often encounter.

How to call an operator to a short number

The first thing you should remember is the short number of the Vodafone operator. Dial 111 and wait for the connection to complete, after which you will be redirected to the Frequently Asked Questions category.

Operator menu:

get information about the number and tariff plan - press number 1;
tariffs and roaming – 2;
3G and other Internet connection services – 3;
learn about the loyalty program, promotions and special offers – 4;
general questions section – 5;
specialist consultation (operator) – 0.

You can change the language by clicking on the # key. If you do not find the desired subcategory in the menu, you can call the hotline (paid service) by pressing the number 9. When going through the menu items, you can rewind the answering machine by pressing the number 0 twice. When contacting the operator, you should know that Vodafone does not indicate the waiting time , so an employee can switch to you at any time.

Codes of other operators in Ukraine

Mobile operators in Ukraine have codes with the same number of digital characters - they are all three-digit. We present the codes of mobile operators in Ukraine, which provide the population with communication services to a greater extent:

Kyivstar - 067, 068, 096, 097.098;
Lifecell - 063, 093, 073.

It is worth paying attention to the codes of three more companies that will be able to compete with the leaders in the future:

Trimob - 091;
PeopleNet - 092;
Intertelecom - 094.

Complete lists with a list of codes of mobile operators in Ukraine are easy to find if necessary on the Internet.

How to call an operator from a home (landline) number

A stationary device is also suitable for communicating with an operator. Moreover, the subscriber will not be charged for a completed call. Additionally, you can make calls even while roaming.

Here are the steps you should repeat for a successful connection:

Dial the toll-free number 0 800 400 111;
Select the language you speak: 1 – Ukrainian, 2 – Russian, 3 – English. This is a single operation that is recorded by the system and when dialing again you will no longer need to do it again;
This is followed by an answering machine, after which press the number 0;

The connection is accompanied by long beeps. If the operator does not answer your call within half a minute, you will be asked to dial a number after a few minutes.

The services from this package allow users to always stay informed about incoming calls, and not waste time waiting for the right moment to call other subscribers.

Any operations with services (connection, disconnection and checking their status) are carried out free of charge.

Here are the services that are included in this package:

“You got a call” is a feature that allows you to receive notifications about missed calls, even if the phone was turned off or offline at the time of the call.
“There is a connection” - thanks to this function, you can receive notifications that unavailable subscribers have returned to the network, that is, you can now call them.
“I’m online” is an option related to the previous function, a kind of “invisibility” that allows you to notify or prohibit notifying other users about returning to the network.
“Line free” is a function that allows you to receive notifications about the end of a call from a previously unavailable subscriber.
“Day/Night mode” is an option that allows you not to receive notifications from 23:00 to 7:00.

For services to work correctly, you must set forwarding to +380501200020. If forwarding is not installed or is set to another number, it will be impossible to connect the services.

Here are the numbers to work with:

*120# - instructions;
*120*1# — status “You have been called”;
*120*11# — turn on;
*120*12# - refusal;
*120*2# — status “Connected”;
*120*21# - turn on;
*120*22# - refusal;
*120*3# — “I’m online” status;
*120*31# - turn on;
*120*32# - refusal;
*120*4# — status “Line is free”;
*120*41# - turn on;
*120*42# - refusal;
*120*9# — check the selected language;
*120*91# — reading services in Ukrainian;
*120*92# — reading services in Russian;
*120*93# - English;
*120*94# — transliteration in Ukrainian;
*120*95# — transliteration in Russian;
*120*0# — “Day/Night” status;
*120*01# — enable “Day/Night”;
*120*02# - refusal.

In addition to service numbers, you can also use the voice menu by calling +380501200000 or 284 and go to the service connection menu (first press 3, then 2).

Information about missed calls is stored for one day from their receipt. Thus, if the phone has not been turned on for a whole day, then notifications will not arrive during this time.

Any of these commands may come in handy at some point in time, so it is advisable to save them somewhere. In any case, the main thing to remember is the main command - to call the operator. He will always be able to answer any question of interest and provide consultation regarding any of the company’s services of interest. In addition, only a live operator will be able to understand what the client needs, so that he does not have to wander among the monotonous answers of answering machines.

Vodafone service numbers

These codes will sooner or later be useful to every subscriber, so write them down or save them as bookmarks so that they are always at hand.

*100*code in voucher # - top up;
*101# — check the validity period of the service, tariff model, as well as the subscriber’s account;
*120# — manage services;
*777# — bonuses accrued to the subscriber;
*161# — find out your number;
*111*number # — call while roaming;
*104*mobile number # — ;
*101*10# — check bonus incentives;
*131# / 3011 – anti-caller ID. To do this, simply send a blank message to the specified number;
*132# / 3012 – disable anti-identifier;
*101*4# / *101*04# — check if free minutes are available;
5010 – receive money on credit (20 hryvnia to the account + 4 hryvnia cost of the service).

Vodafone (MTS Ukraine) - a guide for the client

More about the organization

About Vodafone (MTS)
Vodafone (MTS) tariffs
How to find out your Vodafone (MTS) number
Combination for withdrawing Vodafone (MTS) subscription fee
Call me back or how to “dump a homeless person” on Vodafone (MTS)
How to disable on Vodafone (MTS)
How to borrow money on Vodafone (MTS)
How to turn off Vodafone TV
Vodafone (MTS) number validity period
Reviews about the company Vodafone (MTS)

About Vodafone

Vodafone (MTS) is one of the world's largest telecommunications companies, providing a wide range of services, including mobile voice, data, messaging, fixed-line Internet and cable television. The operator operates in 26 countries, has partnership agreements with operators in 57 countries and provides fixed broadband Internet access services in 17 markets. As of September 30, 2015, Vodafone provides services to 454 million mobile subscribers and 12.5 million fixed internet users. Vodafone (MTS) has licenses to provide services in the GSM standard. The codes for calls to phones of the mobile operator Vodafone (MTS) are: 050 – Vodafone (MTS) (First code received by UMC/MTS); 066 – Jeans (UMC/MTS Tariff Plan); 095 – MTS, Jeans; 099 – Jeans, Ecotel (Tariff plan).

How to find out your MTS number (Vodafone)

If you have forgotten your phone number and do not have a starter pack box that displays the subscriber number, you can use a free one. To do this, dial *161# and press the call button. In response, you will receive a notification about your MTS (Vodafone) phone number.

In addition, you can find out your number in the MyVodafone mobile application, in the Internet Assistant web application, or call the operator.

Combination for withdrawing Vodafone (MTS) subscription fee

If you are interested in how to remove a Vodafone subscription fee or activate a monthly service package, use a special USSD request.

Extraordinary withdrawal of Vodafone subscription fee: *101*444#

Call me back or how to “dump a homeless person” on MTS (Vodafone)

If you urgently need to contact a subscriber and you don’t have money in your account, you can use. This service is better known among people as “throwing off the homeless.” In order to send a request, you need to dial:

*104*+380recipient’s phone number# and press the call button - Ukrainian version of the message
*104*+380number of the requested subscriber*03# - English version of the message
*104*+380number of the requested subscriber*02# - Russian version of the message

The service is international (available in Ukraine and abroad). You can send up to 7 requests during the day.

How to disable on MTS (Vodafone)

If you want to turn off the melody that sounds instead of beeps, send a free SMS with the text OFF to number 700.

How to borrow money on MTS (Vodafone)

If you do not have the opportunity to top up your account for free using the above methods, you can order. The service can only be used by subscribers of prepaid tariff plans who have been using Vodafone services for more than 3 months and their monthly expenses are at least 10 UAH. According to the terms of the service, you receive 20 UAH to your account.

In order to order money on credit, send an SMS request to number 5010. The commission for using the service is 3 UAH.

How to turn off Vodafone TV

To turn off Vodafone TV you need to send a free SMS with the text STOP or STOP. The recipient number depends on the TV package:

Ether package – to number 30040
Children's package - to number 30034
Football package – to number 30014
Cinema package – to number 30012
Educational package – to number 30036
Sport Plus package – to number 30020
Music Plus package – to number 30038
Cinema Plus package – to number 30028
AMEDIATEKA package – to number 30032

Vodafone (MTS) number validity period

Each SIM card has its own expiration date, which depends on the time of card activation and the regularity of account replenishment. Once you have activated the card, the number is valid for 60 days (for Vodafone Red XS or Red S, Vodafone Light or Light + packages). The validity period is extended for a year after each replenishment in the amount of at least 5 UAH. (with the exception of ).

To check the validity period of the number , send a request: *101#

Phone settings

You can find out the Vodafone number registered in your name directly in the settings of your mobile device. On its display you need to find the corresponding icon and enter the “Settings” section.

How to check the number:

Click “SIM cards and mobile networks”. The name of this tab may vary depending on the phone, but the essence does not change.
Go to the section, after which the necessary numbers will be displayed on the display.

You can also find out such information in the “About device” tab or in the general information section.

Mobile Internet blocking

Any actions will take effect within 24 hours after SMS confirmation of the introduction of the service. Such services are especially popular when traveling abroad. Here are the numbers to block:

*109*80# — status “Blocking Mobile Internet, WAP, MMS, Online TV”
*109*81# — connection;
*109*82# — shutdown;
*109*90# — status “APN blocking mts.internet”;
*109*91# — connection;
*109*92# — shutdown;
*109*102# — blocking the Internet abroad;
*109*101# — status abroad;
*109*103# - refusal.

other methods

The subscriber can download and install an application called “My Vodafone” on his cell phone. After authorization in the system, it will be very easy to find out your phone number here: it is displayed in the user menu above all the main sections.

The Vodafone Ukraine Internet assistant will also come in handy in this situation: you can check your phone number on Vodafone Ukraine as soon as the user logs into it. The numbers will immediately appear at the top of the page, which is very convenient.

Each of the methods described above will help you quickly find out your own number if you strictly follow the instructions. It makes no sense to highlight the advantages and disadvantages of options, since they are all equally good. The subscriber can only choose the one that suits him at a particular time.

If the PUK code is blocked

As mentioned above, the PUK code serves as a kind of key to unlock the SIM card in the event that you have forgotten the PIN code.

And the PUK code itself may be blocked if you entered it incorrectly more than ten times. Then the card will be blocked forever. But there is still no reason for strong excitement.

The fact is that Vodafone took care of such cases when a person was mistakenly left with a permanently blocked SIM card. To restore your phone number, you can contact any Vodafone branch in your city or region and get a new SIM card. This is convenient because you don’t have to change your number.

Be careful with PIN and PUK codes, keep the box with plastic card holders. It won’t take up much space, but it can save a lot of time and nerves.

Small conclusion

You won’t be able to call a Vodafone specialist directly for free; you’ll have to do everything through a robot. In most cases, the helpline answering machine helps, so the relevance of this dialing principle will not change in the near future. Here you can find out popular tariffs, your phone number and even follow the latest news.

For those who don’t want to pay to communicate with an operator, but also don’t want to “talk” to a robot, there are USSD codes and online support. Such a certificate allows you to resolve almost all possible issues.

Stay tuned for changes with your mobile operator. The telephone numbers may not change, but the payment for the tariff may well jump. It is better to search for current innovations on the official website of the brand.

USSD command

Not all mobile devices have a function that allows the subscriber to find out his phone number. Be that as it may, simple USSD requests will always come to the rescue, which can be sent from absolutely any phone.

To open the number on the screen, you need to send the command *161#. The name is like this. Typically, people who constantly forget their phone number immediately save this combination in the contacts of their cellular device. You can find it on the website vodafone.ua by going to the “For private clients” section. Next you need:

In the main menu, go to the “Services” tab.
Select “Help” from the menu.
Click "My number".

The required numbers will be displayed on the screen.

Where to get Vodafone PUK code

The Pak code is printed on the plastic SIM card holder and becomes available to the owner after purchasing it.

Vodafone PUK code

Therefore, if you treat all the boxes with care and store them in a safe place, there should be no problems - just read the code and enter it into your phone.

However, it often happens that at the most unexpected moment, when you urgently need a PUK code, it becomes clear that the SIM card packaging has been lost.

Vodafone starter pack packaging

The very first acquaintance with a new phone number begins when purchasing a SIM card.
It is not so important which cellular operator the subscriber chooses - the number is always indicated on the packaging of the purchased package. Naturally, few people always carry this packaging with them and have the opportunity to find out the number by looking at it. The numbers are also indicated on the plastic card from which the SIM card is pulled out. It is no different in size from a standard bank card, so it is quite possible to have it with you. The last six characters of the phone number are also displayed on the SIM card itself - this is also worth keeping in mind.