Honest MTS reviews - read or add your comment

General information about the MTS company

In addition to Russia, MTS PJSC also operates in Belarus, Ukraine, Armenia, Turkmenistan, Uzbekistan and India. According to statistics, as of September 2021, the operator served 88 million customers.

The main services of the company are:

• mobile and wireline telephone communications;
• mobile and wired Internet access;
• mobile, cable and satellite television;
• providing entertainment content;
• Banking services;
• cloud services;
• retail sale of electronics and accessories.

Thanks to the high level of customer trust, a developed network of branches and a wide range of services provided, the company was recognized as the second telecom operator according to the brand strength index. In addition, for several years MTS has been considered the most expensive Russian brand.

Functionality of MTS personal account

MTS offers its clients a fairly wide range of services that can be used using their personal account.

In total, the system offers four main blocks of work with your personal account:

1. Number management. This section offers many services:

• My numbers. The ability to view mobile numbers assigned to a subscriber, as well as view detailed information on them;
• Check. Using this section, the client gets access to the main account and expenses on it, and can view information about payments made.
• Rates. The client can familiarize himself with his tariff plan and, if necessary, change it to a more comfortable one.
• Limits. In this menu, you can set and disable limits on the number of minutes and SMS spent.

• setting up auto payment;
• replenishment of existing account and Internet;
• a service for transferring money from account to account or to a bank card.

Advantages and disadvantages

Despite the large number of subscribers and a high degree of trust, MTS has its advantages and disadvantages. They are formed mainly based on customer reviews and various surveys. The most important characteristic of the company’s policy is to constantly study all reviews and correct their mistakes.

Advantages

Among the positive characteristics of the company, customers note a wide coverage area. Clients can communicate without interference and use high-speed Internet even far from the city. In the most remote settlements, where it is not possible to provide high-speed Internet and wired television, satellite TV operates.

The cost of calls is also low. Even when traveling to other regions, clients can communicate freely without fear of spending extra money on communications. High quality communication allows uninterrupted use of services even among dense buildings and inside buildings.

A large number of tariff plans makes it possible to choose the right one for everyone. Any client can independently change the tariff in his personal account, selecting only the necessary options. This allows you to avoid overpaying for unused traffic and unnecessary features.

Flaws

There are often complaints about ineffective technical support. Often, in order to get through, you have to wait a long time. Operators will not always quickly solve this problem. Most often this is explained by a large number of clients and the difficulty of promptly responding to all incoming requests. However, users using self-service services do not notice this problem.

Despite cheap roaming calls, the cost of other services is often higher than that of competitors. In addition, subscribers sometimes complain about arbitrary debits of money from their accounts. In this case, technical support operators help find lost money, but this situation is not pleasant for users.

MTS tariff “All MTS” - reviews

Lmlg1
https://irecommend.ru/content/tarif-ves-mts-0

Hello, I want to tell you about the pitfalls of the MTS tariff plan. The website for this tariff states that the tariff includes TV, home Internet and mobile communications. If everything is clear with the first two, then mobile communications is still a scam scheme. On the website, the tariff states that mobile communications includes unlimited Internet, 1000 minutes and 1000 SMS, and unlimited calls to MTS throughout Russia. By clicking buttons for more details, etc. the subscriber will never know that 1000 minutes is only for phones in his region (hello, canceled roaming), calls within Russia are not cheap and are paid separately. Also, the Internet can be distributed from the device in the amount of 3GB per month, then without asking the subscriber they begin to charge 75 rubles per day for distribution. In addition to this, when switching to this tariff, the payment method changes to credit. Which leads to the client’s debt growing to the extent of the operator’s greed. In this case, the connection is not disconnected, the subscriber is in the dark. He finds out that the operator is deceiving him only when he pays a monthly subscription fee, and there is a minus on his balance.

dusjn

https://irecommend.ru/content/tarif-ves-mts-zamanchivo-stolko-plyusov-esli-est-vremya-i-nervy-togda-berite

I consider myself an optimist, and periodically give a “second chance” to an old thing, a bad provider, etc.

3 years ago I used the services of MTS - Internet and home television, it lasted me for 3 months. And in the fall of 2021, MTS managers began calling again with a tempting offer. ALL MTS is home Internet, television and mobile communications at once. They tried to persuade me for a long time. or rather 2 months. Each time the new manager revealed new cards! The first month is free... then six months only 300 rubles, TV set-top box for rent for free... (the previous provider only offered purchase or installment plan for new clients), then only 600 rubles. I need calls to another area - they started telling me that you can activate the service for 3 rubles a month, like you need to call - they turned on this service /, 3 rubles were debited, we talked as long as necessary - they turned off the service, even on the same day. Then I remembered that I often forget to pay for the phone on time (I don’t keep money in my account, otherwise they will definitely write off something for something, connect something, all providers are guilty of this), in the end I go to the computer and pay for the phone online. What if everything is tied up? Will they turn off both the phone and the computer? Run to the ATM to pay?? Oh no. Again I kicked the managers. Another resourceful manager “told” me that I could go into the red a little, that neither my home Internet nor the Internet on my phone would be turned off.

In reality, this is not the case. Indeed, the first month turned out to be free, you just had to put the first fee on your phone number. But there is no such service for 3 rubles per day. I learned about the debiting of money for a call to another region a month later, when the time came to reset tariff minutes and GB. And joy came precisely on January 1st! No Internet. What is it? And we just installed a new system unit in the morning. Internet does not work. And then it dawns on me...maybe I still need to deposit money into my account? I'm trying to access the Internet on my phone... it doesn't work!!! Thanks to my husband’s phone and his Internet! I was able to pay! Everything worked!

After 5 days nothing works again! Holidays. There is no need to go anywhere. This time they paid for the router. Why on the 5th????????? I spent 2.5 hours!!!!! to find out why it doesn't work! There was a minus on the account, I paid it off. Thanks again to my husband's phone!! Became "0". Does not work! My husband left, and I was left with nothing! I barely found the number on the MTS website!!!!! he's in the LJJ zone...... spent half an hour talking with the robot!!!! Already on edge, I started dialing the number of the manager who promised me that the Internet would not be disconnected... Since there is no money in my account, I didn’t get through, and I’ve never used it, I don’t even know how it works. And, lo and behold, he called back himself. I don’t know if he was working that day, but he looked at my contract, said “strange, everything should work, you don’t have a minus on your account...”, and gave another number “There should be a person there to answer”... HOW! On another number the robot also started saying “if you want...” I WANT TO TALK TO A LIVE PERSON! I used a trick. I'm already tired of everything. I selected an item in the menu where the robot could hardly help and the operator had to answer... I told the operator the problem. he looked for a couple of seconds and said: “That’s right, you have zero in your account, but according to your tariff there should be at least 1 kopeck,” Where, I say, is this written?? He: “In your tariff plan”... Me: “Down there somewhere, in very small print????..” I waited for my husband to return, paid 1 kopeck!!! everything worked.

What is 2.5 hours? Only mothers with children will understand me. Not even dads. And I have two of them. During this time, I managed to cook porridge for the children, feed the children and start preparing lunch!!! I angrily shredded the cabbage while talking to my manager, thinking “hold on, no need to be rude!!”

And further! The set-top box is not very sensitive to volume changes. The quietest thing for her is normal volume for me. I’ve kind of gotten used to the “low whisper…..normal volume…” scale. or." But not here. There is almost no difference between the minimum and the maximum. And when putting the child to sleep, you have to turn off the TV. You can hear everything! And if the youngest is sleeping, I don’t allow the older one to watch cartoons. Because it's LOUD!

And further. The coolest phrase is written in an SMS that came during a conversation with the robot: “It’s easy to opt for services in the application - on the MTS Money Wallet website, or in your Personal Account on the MTS website. To pay in cash, make a payment through terminals within walking distance." You can pay a minimum of 100 rubles on the website!!! If there is no application on your phone, then without the Internet you can’t download it!!! Terminals within walking distance???? In winter, with two children??!! Walking distance is from room to room!!!

And it's only been 1 month!

https://www.otzyvru.com/mts/review-727110

I do not recommend anyone to use this company. They connect quickly, and when you need technical support, you can’t get through at all. They don't solve the problem at all. I connected this ill-fated tariff, my home internet worked for a week and then stopped. I've been trying to call the hotline for a WEEK!!! Because of them, I terminated the contract with the previous company. The installers are not distinguished by their politeness and professionalism! They are not responsible for the quality of the service at all! Horrible company, don't bother!

KseniyaRy

https://otzovik.com/review_8994258.html

Advantages:

No

Flaws:

Solid

Words will be superfluous here... Think before choosing this operator. They can’t set it up, they can’t re-register it. If you want a nerve-wracking experience, then MTS is for you. Zero competence. The employees are zero. Choose another operator/provider

A4825

https://otzovik.com/review_9684263.html

Advantages:

No

Flaws:

incompetence, ugly

Money is credited within three days. This is in the 21st century. Called at 10 am, 6:30 pm no connection. I called three times, they give me incorrect information, supposedly the number is registered to a company, they give me her phone number, the company says it’s not true, in general I can’t find it, the money hasn’t been credited.

Mobile operator rating

According to all ratings, MTS occupies quite high positions compared to other major operators. According to research by analytical companies, the percentage of interruptions during a conversation is 0.8%. Today, this indicator is surpassed only by Megafon, for which it is 0.7%.

The average mobile Internet speed from MTS is 10.1 Mbit/s, for Tele2 - 9.4 Mbit/s, for Beeline - 5 Mbit/s. If we compare operators by the percentage of undelivered SMS messages, MTS takes fourth place. Due to the decline in popularity of this service, the operator has focused on the development of other services. At the end of 2020, 2.4% of SMS do not reach MTS, while in Megafon this figure is 1.7%, and in Tele2 – 1.2%.

MTS (mobile operator) reviews

pay for this phone? 36,000 thousand rubles!!!! Ask how and like this. I came to the MTS salon located in the Kosino Park shopping center in Moscow. I told the seller that I needed a phone for the installment plan promotion, yes of course the seller’s answer, we decided on the model, the seller sat down at the computer, asked for documents, I told him again that I was interested in installments, yes, I understood you, the seller’s answer got up, went to get the phone, and began to explain , you understand, we don’t have installments, that this is a loan, you understand, we’re just giving you a discount on your phone. I think well, I took the same thing in a connected office three years ago. And then the most interesting thing begins, the seller knew that I was in a hurry, that I was left without a phone, I have a child who needs to be called, and I urgently need to buy a phone, I realized that I could squeeze in phone insurance, the insurance amount was not announced, he said that it’s like you have a loan with an encumbrance, such are the conditions of the store, and I’m like a fool, yes, yes, I understand you, I need a phone right now, but there’s no time to go to another store, and I came to the MTS salon, because this is a big company with that name, He’s been working for so many years, why should they deceive him or impose incomprehensible services on him? The seller began to fill out something on the computer slowly, with a smart look, he said that it would take about twenty minutes to complete the registration, then a second seller showed up, looked at something on the computer and offered to exchange it for another phone, with more memory, okay, they persuaded something there again they typed it into the computer, then they apologized and said that this phone was not participating in the promotion, well, okay, I say, let’s use the one that was. Again, what everyone printed there, in the end they said that the bank was offering a loan for 18 months. Then again, sitting at the computer, something is not working out here, maybe you need to buy something in the shopping center while your application is being processed, I say, well, I’ll go to the grocery store, but time goes by, my work is waiting for me. I came back to the salon and they said almost everything was ready. We will wait for a call from the bank, the seller wrote on a piece of paper the approximate loan payment per month in the amount of about 1350 rubles, and the operator tells you that he can give you a different payment amount, well, somewhere around 2000 thousand rubles, I ask why there is such a difference, the answer is, well, they set the payments themselves, you haggle with them, the seller says, my eyes widened (I came to the market or something), they usually reduce the amount, apparently by that time my brain was already accustomed to their inconsistent conditions, that I accepted it as something normal. This was followed by a call from the bank, on the other end of the line it was either a woman or a robot with a memorized algorithm of actions. Do you confirm the purchase amount of 24 four thousand rubles? Yes, I confirm, I answer. The robot on the other end of the line, the amount of your monthly payment is 2036 rubles, is that right? Why is the payment amount so large, the seller announced another much smaller answer? On the other end of the line the seller tells you a preliminary amount, did the seller explain everything to you? (All this is said in a raised tone, please note) Yes, my answer is, so you agree with the purchase price of 24,000 thousand rubles, yes I agree. Your monthly payment amount is 2036, do you agree? In the end, I understand that I don’t know how to bargain and answer yes, I agree. It's called passing judgment on yourself. Then the printing of documents begins again, somewhere something freezes again, does not load, etc. and so on. I’ve been there for more than an hour and a half, my brain is boiling from all this nonsense, as I now understand. As a result, they printed out the documents, and the seller was so surprised that you were also included in life insurance, but he really didn’t know this ha-ha, so I believed it, that’s why the payment amount increased so much, and please note, not a single person who called from the bank said a word about this insurance, nor the seller who submitted the documents. Insurance that costs 10,000 rubles. I deducted this amount later. I’m already terribly late, the seller says that you can cancel your insurance by going to their office, I say okay, sign the documents and just run away from there. As a result, the contract says that the bank informs!!! client about options and services, please note the services!!! Available upon conclusion of the contract. And that the bank assists!!!in the registration of voluntary insurance services. Question ? Who informed at least about anything, not a word about the interest rate!!! Nobody said a word about life insurance!!! Further in the contract for the paid package there is not a word about this, the cost of the service is 1620 rubles. That's it. SHAME on your employees and your company!!! No, you are not a company, you don’t deserve this word, you are a sharashkin’s office near the metro!!!

User opinions

Users often leave a large number of comments (MTS reviews) about the operator’s work. Some of them are custom-made from the company’s competitors and partners. However, there are many resources where only real subscribers can leave comments. Therefore, you should study the company’s activities on them.

Positive MTS reviews

Most positive reviews are left by MTS clients regarding its wide coverage. Communication is good everywhere and makes it possible to make a call from anywhere in the country. Mobile internet is also well available and even in rural areas you can often enjoy fast 3G/4G.

The stability of the signal is also noted. Unlike other operators, the conversation is interrupted extremely rarely. When connecting to the company’s services, there are profitable promotions that allow absolutely anyone to become a subscriber.

Negative MTS reviews

Complaints from customers are received about the dishonest description of some tariff plans, which contain restrictions described between the lines. Sometimes subscribers write that the operator is connecting additional services without their knowledge. However, it is now difficult to find a telecom company that does not abuse this. Moreover, most often such complaints come from subscribers who accidentally activate services while surfing the Internet.

MTS pays great attention to the development of interactive self-service services. This is convenient for young users, but for older subscribers it is difficult to understand such services. Therefore, there are often complaints that it is difficult to get through to live technical support.

Otherwise, MTS fully justifies its title as a leader in the Russian communications market. The constantly growing number of subscribers confirms this.

Login to your MTS personal account by phone number

In order to enter the MTS personal account, the client must use his mobile number. Logging into your MTS Personal Account by phone number is carried out directly in the browser when you go to the website lk.mts.ru. The number must be entered in the login field. The client must also enter his password, which he received via SMS. By logging into the account, the client has the opportunity to choose the best tariff, optimizing his expenses, use the “Autopayment” function in order to always stay in touch, order an advance payment, and also control his current balance and the location of his child. All of the above services are provided free of charge.

For clarity, let’s look at step by step how to log into your personal account from MTS using the subscriber’s mobile number:

• through the search engine we find the page for logging into your personal account and click “Login”;
• By clicking on the link, we get to the user authorization form;
• we indicate our MTS mobile number, to the account of which we want to gain access and the password created at the time of registration of the MTS client’s personal page;
• Confirm entry.

As you can see, the procedure is very simple and does not require special skills. After logging in, the client receives full access to his account.

Login without password or registration

Customers using mobile Internet from MTS can log into their personal account even without authentication. To do this, you must meet the following conditions:

1. If you log in via mobile phone, then the Internet must be turned on on the device (wi-fi must be turned off). We go to the pre-installed application from MTS. After which the system itself will recognize your number and proceed to work with your account without entering additional data.
2. If the client’s Internet works via a modem, then login without specifying a password can be done on a computer. To do this, we begin work using the Internet from MTS. Go to the operator’s website (mts.ru). Confirm your login and open the “Mobile Communications” section. All you have to do is click “Login” again, and the system will recognize the Internet user and open access without additional identification.

How to change MTS password?

Users who do not know how to change their MTS password must first go through the authorization procedure. After this, they need to send an SMS to the specified phone number. This SMS must contain the desired password. Moreover, it must satisfy all the requirements of this service. This means it must have at least 7 characters. In addition, the password must contain not only lowercase and uppercase Latin letters, but also at least one number. It is worth adding that the need to change the password usually arises due to its loss or incorrect entry more than three times in a row.

What to do if you forgot your password?

You don't know what to do if you forgot your password? Everything is very simple! You need to get a new password! In order to receive a password, just click on the link “Receive password via SMS”. Within a few seconds, an SMS with a new password should be sent to the MTS client’s mobile phone, which must be entered into the appropriate form. In such a situation, there is another option for logging into your account. It involves using a social network account. It should be added that the old password will be blocked if the user enters it incorrectly three times in a row. The password change service is absolutely free.

MTS personal account: phone

To use the Personal Account, the MTS user must undergo pre-registration. To do this, you will need a mobile phone, which will receive an SMS for registration. Therefore, during the registration process, the mobile operator customer must enter only his phone number. An SMS with a password should arrive from number 3339. Next, you must enter the received password in the appropriate field and log into your MTS personal account. You should also use your phone if you lose your password. It is worth noting that SMS and other services provided in the user account are absolutely free.

How to log into your personal account from a tablet?

If MTS clients are interested in the question of how to log into their personal account from a tablet, then they should know that this can currently be done using a special mobile application. By installing this application, the user can easily control their expenses and manage services directly on the tablet screen. This application displays the current personal account balance, the number of accumulated bonus points, as well as available bonus offers and services. In addition, in a special application you can view traffic consumption statistics and send (receive) SMS.

MTS personal account: account

One of the main features of this service from MTS is the ability to manage your account. Moreover, this service provides completely unique advantages. One of these advantages is the ability to detail the invoice. In other words, the client can receive full details of the calls made over the past six months. Moreover, he will not have to pay for using such a service. You can check your account in your MTS personal account in the “Expense Control” menu. Next, the user must select the “Conversation detailing” item, specifying the date range and report delivery options.

MTS details in LC

Continuing the topic of detail, it is worth saying that the information received can be displayed in two ways. The first option is to generate a report directly in the user’s account. If the client wishes to print the received data and use it for his own purposes, he must arrange for the report to be delivered to his email address specified when registering his account. It should be noted that MTS details in your personal account are not the only advantage of this service. Among other advantages of this service, I would like to note the ability to track the remaining traffic.