ISSA Welcome - this is a personal account for Velcom clients in which, in self-service mode, you can view the current balance, get acquainted with the connected services, connect or disconnect paid and free services, obtain information about installments, enter the promised payment, pay for services with an OE card, order details, change tariff plan and much more.
- Accruals for the current period
- Operations with TP
The main page of the Internet assistant is located at the address - https://my.velcom.by/work.html.
The page displays a login form in which you can choose who you will be logged in as:
- mobile phone user;
- user for home and office.
The service is available 24 hours a day and can be accessed using a phone number.
*If you don't have an account yet, you need to register.
How to register in your account: detailed instructions
Click on the “Register” link.
On the registration page, select the method for identifying your number:
- SMS;
- USSD request;
- PUK 1.
Identification via SMS - message
If you choose this method, then you need to write your phone number in the first field and click on the “Send confirmation code” link.
A code approximately in the following format will be sent to your phone:
Enter the code received in the message in the “SMS code” field.
*You can only request the code again after 3 minutes. After this time has passed, simply click on the link again if you suddenly did not have time to enter the previous one.
Next, enter the password twice so as not to make a mistake and click the “Register” button.
Identification via USSD
When you select the second item from the list - USSD - you will be taken to a page with brief instructions.
We dial the request *141*0# on the phone and wait for a response message.
After sending, you will receive a response message in which you need to click the “Reply” button.
In the next step, enter a password containing from 5 to 10 characters (letters or numbers) in the field.
You will receive a response message indicating successful registration in ISSA. You can also use the password to log into Melofon.
*This method is, in our opinion, the simplest and most convenient.
Identification via PUK 1
For this method must be connected. This procedure is carried out at Velcom sales and service centers.
If you have already registered before, you will see an error with the following text.
*A user with this phone number is already registered. If you have forgotten your password, click “Log in to your account” and follow the link “Forgot your password?”
How to recover your ISSA password?
If you have forgotten the password from your personal account, then click on the link “Forgot your password?”
On the password recovery page you need to enter:
- phone number;
- choose an identification method (read more above);
- enter the new password 2 times.
Home / Personal Account
Personal Account is an Internet assistant (ISSA) A1 with which you can connect or disable additional services, top up your balance, view expense details, perform operations with tariff plans, and view personal information. Contents
Personal information
This menu item contains information about what tariff plan you are using, what is the current balance of your personal account, what benefits are provided by the tariff plan, the method of mutual settlements with the operator, your subscriber status, and also obtain information about the PIN and PUK codes of your SIM card (PIN1 , PUK1, PIN2, PUK2), clarify the dates of registration in the ISSA and the last use of this Internet system.
In the “Additional Information” tab, information about the client’s ID, personal account number and date, accruals for the previous month, the remaining minutes for the promotion (if the service is activated), and the form of payment are available.
In order to find out PIN1, PUK1, PIN2, PUK2, click on the “PIN/PUK” button at the bottom of the page.
Personal accounts - electronic catalog, guide to personal accounts
The portal provides the user with electronic information, contacting organizations and institutions, using Internet banking and making payments through Internet resources.
The information is structured by performers and functionality. Summarizing information based on the principle of uniformity in categories makes the site a convenient application. For active users of smartphones and tablets, it is possible to download mobile applications to their device, if the format is provided by the organization.
Site administrators will provide assistance based on the requirements when registering or logging into official sites.
The portal will speed up document flow in the following categories:
- public services;
- medical and educational institutions, insurance companies;
- NPF.
The format is convenient for arranging services when making payments in the following categories:
- monetary institutions, including non-banks;
- Internet providers, cable television providers, telecom operators;
- utility services.
The shopping category represents online stores and services, gas stations. An alternative is to purchase air and train tickets.
Financial information
The section contains information that the subscriber needs to pay for communication services on time, as well as for independent audit of financial relationships with the operator. Here you will find your payment history, payment recommendations, as well as the opportunity to top up your personal account balance using express payment cards.
The section contains the following pages:
- Installment information;
- Payment information;
- Unconfirmed payments;
- Payment by EO card;
- Wrong payment.
Installment information
In this section, you can view the number of remaining payments for equipment purchased in installments, the size of the monthly payment, repayment period, etc. You can also write off payments yourself without contacting the company’s sales and service center if there is a sufficient amount on the balance.
Payment information
This section contains the history of your payments for communication services - you can see when and what amount was credited to your account over the last 2 months.
Unconfirmed payments
The “Unconfirmed Payments” section contains a list of your transactions for registering payment. The status of these payments is also indicated. More details on how to register a payment can be found on the special page of the website www.velcom.by.
To register the payment, click the “Next” button.
Enter the amount we need in rubles and click “Next”.
*The maximum amount for registration is 3 Belarusian rubles. If you enter an amount exceeding this limit, you will see an error. The validity period is 3 days.
At the last step we confirm or refuse.
Payment by EO card
In this section, you can pay for communication services using an express payment card by entering the 14-digit code indicated on it.
Wrong payment
In this section, you can submit a request for a refund of an erroneous payment if, when replenishing your balance, you made a mistake in your mobile phone number and the money was sent to someone else’s number. A refund request will be reviewed within 3 business days.
What conditions must be met for a refund to be processed?
- The payment amount should not exceed 30 Belarusian rubles;
- No more than 14 days have passed since payment;
- The correct number differs from the incorrect number by no more than 2 digits;
- When paying to a PRIVET subscriber number, a refund of an erroneous payment is possible only if the declared funds have not been spent at the time of processing the application.
In other cases, you must contact the velcom sales centers (if the erroneous payment was credited to the velcom/PRIVET number), or the sales centers of the operator in whose favor the erroneous payment was made (data is indicated on the receipt). A refund request is processed within 3 business days. You will be informed about the result by SMS message.
*Please keep the receipt until payment is credited to your phone number.
Full list of addresses
| Kotelniki | Dzerzhinsky | Lyubertsy | village Bykovo | village Ilyinsky | village Malakhovka | village Kraskovo | village Marusino | village Tomilino | village Specific |
| Street | At home |
| 3rd Pokrovsky passage | 1, 2, 3, 4, 7 |
| 2nd Pokrovsky passage | 2, 4/1, 4/2, 6, 8, 10, 12, 14/1, 14/2 |
| st. Asphalt | 20, 21/1, 21/2 |
| microdistrict Belaya Dacha | 2, 3, 5, 6, 7, 8, 8a, 9, 10, 11, 12, 12a, 13, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 28, 29, 30, 31, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 50, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62 |
| microdistrict Carpet | 1, 2, 3, 4, 5, 7, 8, 9, 10, 12, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 24a, 25, 26, 27, 28, 29, 30, 31, 32 |
| st. Kuzminskaya | 7, 9, 11, 13, 15, 17, 19 |
| st. New | 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 19, 20, 17A, 17B |
| microdistrict Experimental field | 1, 2, 3, 4, 5, 6, 7, 8, 10 |
| microdistrict Silicate | 1, 2, 3, 4, 5, 6, 7, 7a, 8, 8a, 9, 10, 11, 12, 12a, 13, 14, 15, 16, 17, 18, 18a, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 30, 32, 34, 40, 41, 42, 44 |
| st. Builders | 1, 2, 3, 4, 4a |
| microdistrict Southern | 1, 3a, 3b, 4, 5a, 5b, 6, 7a, 7b, 8, 9 |
| st. Bondareva | 1, 2, 3, 5, 6, 8, 9, 11, 12, 15, 16, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28 |
| st. Dzerzhinskaya | 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24, 27, 6 |
| st. Donskoy | 1, 2, 3, 4, 5, 6 |
| st. Zhukova | 17, 19, 21, 21A, 21B, 23, 23A, 34, 38, 40 |
| st. Green | 8, 1, 2, 4, 6, 12, 14, 10, 3, 5 |
| st. Lenin | 2, 2a, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 24, 25 |
| st. Lermontov | 1, 2, 3, 4, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 23, 24, 11a, 12a, 13a, 13b |
| st. Lesnaya | 1, 2, 5, 10, 11, 12, 12a, 12b, 13, 14, 15, 15b, 16, 17, 17a, 20, 21, 22 |
| st. Poklonnaya | 3, 3a |
| st. Pushkin | 1 |
| st. St. Nicholas | 3, 4, 5, 7 |
| st. Sports | 2, 3, 4, 5, 6, 7, 9, 10, 11, 13, 14, 15, 16, 17, 18, 19, 20, 21 |
| st. Builders | 1, 4, 6, 7, 8, 10, 12, 14, 16, 18, 20 |
| st. Tomilinskaya | 7, 8, 11, 12, 13, 14, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 33, 19a, 22a, 29a |
| st. Ugreshskaya | 6, 10, 12, 14, 16, 18, 20, 22, 26, 28, 24, 26a, 26b, 26c |
| st. Shama | 1, 1в, 2, 3, 4, 5, 6, 7, 8, 9, 10 |
| st. School | 1, 2, 3, 4, 5, 6 |
| st. Aviators | 2/1, 2/2, 4/1, 4/2, 6, 8, 10/1, 10/2, 11, 15 |
| st. Moscow | 1, 1a, 2, 3, 3a, 4, 5, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, |
| st. Highway | 1, 2a, 3, 4, 5/1, 5/2, 6, 7, 8, 9, 10, 11 |
| st. Anniversary | 1, 2, 2a, 3, 4, 5, 7a, 7b, 9, 10, 11, 12, 13A, 13B, 14A, 14, 15, 16, 17, 17A, 17B, 18, 19, 20, 21, 23, 23A, 24, 25, 26 |
| st. Aeroportovskaya | 11, 12 |
| st. Left-linear | 46/1, 46/3, 46/4, 47, 48 |
| st. Parallel | 7, 10 |
| st. Field | 1, 3, 5 |
| st. Prudovy | 1 |
| st. Soviet | 20, 22, 24, 26 |
| st. Chkalova | 1, 2, 3, 4, 5, 6 ,7 |
| st. Working | 22/5 |
| st. Karl Marx | 24 |
| st. Oparinskaya | 1, 3/1, 3/2, 4, 4/1, 4/2, 4/3, 72, 72B, 74 |
| st. Oktyabrskaya | 57/1, 57/2, 57/3, 59/1, 59/2, 59/3, 59/4, 60, 62 |
| st. Ostrovsky | 1, 2, 3, 4, 5, 5, 6, 7, 8, 9, 10, 70 |
| st. Working | 22/5 |
| st. Lorja | 3, 4, 5, 5a, 7, 8, 9, 10, 13, 15, 17, 19, 21, 23 |
| st. Nekrasova | 1, 3, 4, 5, 6, 7, 8, 10, 12 |
| st. Ozernaya | 2, 4 |
| st. Ostrovsky | 2, 4, 6, 8, 10, 12 |
| st. Chekhov | 11, 16, 16a |
| 2nd Osoaviakhimovsky passage | 10a, 12 |
| st. 2nd Factory | 12, 13, 16, 17, 18, 18/1, 19, 20, 20/1, 21, 22, 24, 26 |
| st. Karl Marx | 1a, 2/1, 2/10, 2/12, 2/14, 2/15, 2/8, 28a, 61, 81, 83, 90a*, 92, 94, 107, 117/11, 117/12 , 117/13, 117/14, 117/15, 117/16, 117/17, 117/18, 117/19, 117/20, 117/6, 117/7, 117/8, 117/9, 117 , 119, 125, 119/2 |
| Village KSZ | 8, 9, 10, 11, 13, 14, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27 |
| st. Fedyanina | 1, 3 |
| st. School | 1, 1a, 2, 2/1, 2/2, 2/3, 3, 4, 5, 6, 7, 8, 9, 10, 11 |
| st. Republican | 44 |
| Mikhnevskoe highway | 15/1, 15/2, 15/3, 15/4 |
| Bykovskoe highway | 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 30/1, 31/1, 31, 31a, 32, 33, 34, 35, 36, 37, 42, 43, 44, 45, 46, 49, 50, 51, 51a, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62 |
| st. Transverse | 5 |
| st. Electric village | 1a, 2a, 3a, 4, 5, 6, 7, 10, 11 |
| st. Zarechnaya | 4, 10, 12, 14, 16, 22, 11/1, 11/2, 11/3, 11/4, 11/5, 11/6, 11/7, 31/1, 31/2, 31/3, 31/4, 31/5, 31/6, 33/1, 33/10, 33/11, 33/12, 33/2, 33/3, 33/4, 33/5, 33/6, 33/7, 33/8, 33/9, 34/1, 34/2, 34/3, 34/4, 34/5, 34/6, 34/7, 34/8, 37/1, 37/2, 37/3, 37/4, 37/5, 37/6, 37/7, 37/8, 37/9, 37/10 |
| st. Garshina | 1, 3, 9/1, 9a/1, 9a/2, 9a/3, 9a/4, 9a/5, 9a/7, 9a/8, 9a/9, 9a/10, 9a/11, 9a/ 12, 9a/14, 11, 11a, 26a |
| st. Gogol | 4/1, 5 ,6, 8/1, 8/2, 13, 14, 15, 15/1, 15/2, 15/3 ,16 ,17, 18/1 ,19 ,20, 20a ,22 , 23 ,24, 24a, 25, 26, 28, 30, 34, 36, 37, 38, 40, 41, 44, 45, 46, 47, 48, 49 |
| st. Pionerskaya | 1/1, 1/ 2, 2, 3, 5, 7, 8, 9, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 24 |
| st. Goryacheva | 15, 19, 23, 25, 41, 42, 43 |
| st. Green town | 1, 2, 3, 4, 5, 6, 7, 9, 10, 11, 12, 13, 14, 16, 17, 18 |
| st. Crooked-knee | 13, 17 |
| st. Field | 22, 22a, 22B, 24, 26, 51 |
| st. Northern | 17, 24 |
| st. Solar | 2, 6, 14, 16, 18, 20, 21, 22, 24, 26, 28, 30, 31, 36, 38, 40, 33/1, 33/2, 33/3 |
| st. Shakhova | 1, 2, 3, 4, 8*, 9, 10, 12, 14, 16, 17, 18 |
AVK-wellcom in other cities
Accounts, details
This menu item includes information related to subscriber accounts. You have the opportunity to view account details and a breakdown of charges for the last six months and for the current period. Details for the current period are provided as of the day preceding the request. Here you can order an invoice to your email address or change the address and delivery method of the invoice. The service is not provided during the period of billing for communication services (from the 1st to the 3rd of each month).
Accruals for the current period
This section contains information about the cost of communication services (including subscription fees and VAT) that you used in the current month.
Detailed information on the cost of communication services, including subscription fees and VAT, is available by clicking on the “Details” button.
View details
In this section you can view the details of your calls and SMS for each of the previous six months and for the current period. Available detail types: outgoing and incoming.
When you select the items you are interested in, click the “Next” button. An SMS message with an M code will be sent to your number, which must be entered in the text field.
*To view details from a tablet (modem), you must enter PUK1.
Order an invoice by email
You can order a re-sending of an invoice for communication services (for the period of interest) if it was not received during regular mailing. An invoice is sent to the email address you provided when concluding an agreement with the company. If the Client repeatedly changes the invoice delivery address during the month, the regular invoice will be sent by the company to the address specified in the CCIS at the time of generating the invoice for the past billing period.
Invoice delivery history
This section indicates the history of delivery of regular bills for communication services to the subscriber. You will not be able to view your delivery history if you have selected the delivery group: “Receives by yourself”.
*You can change the address and delivery method in the appropriate section.
Changing the delivery method/address
In this section you are given the opportunity to change the method of delivery of invoices, choosing the most convenient for you (e-mail or in hand).
If you specify the E-mail method, the invoice for communication services will be sent to the email address you specified in PDF format. If you select the optional Excel media, you will additionally receive invoices in Excel format.
At the last step, enter the address, select the invoice format and click on the “Next” button. When you move to the next page, we confirm receipt.
Internet statistics
In this section you can view statistics on visited resources for 1 day within the six previous months and the current period.
Please note: Internet statistics are generated using information about visited resources aggregated by service and contain: service name, domain names of visited resources (only for the http service, if the IP address is correctly converted to a domain name), incoming and outgoing traffic.
Services whose definition is not possible are aggregated into the Other category.
The data in the table is sorted by total traffic volume, from largest to smallest.
*The maximum number of requests is 10 per day.
Story
Logo of IP "MCS" before rebranding in 2008
The company began commercial activities on April 16, 1999 under the name JV Mobile Digital Communications LLC and became the first GSM cellular operator in Belarus (the first cellular operator was the NMT operator BelCel).
Since November 2007, the company has been part of the A1 Telekom Austria group. In May 2008, the company rebranded, changing the logo and name to UE Velcom.
In May 2009, the company signed an exclusive agreement with BelSel JV LLC (Diallog trademark) to provide broadband Internet access services based on CDMA2000 technology (EV-DO Rev.A).
On March 17, 2010, the company announced the start of commercial operation of the 3G network.
At the end of 2021, velcom acquired one of the largest providers in Minsk, Atlant Telecom.
Velcom chain of meat products stores
In August 2021, the purchase of the third major provider of the Republic, Gomel Garant, was announced.
From December 1, 2021, velcom united the fissile Internet brands Atlant Telecom, Garant and Home Network (Infolan) under the single velcom brand.
In December 2021, the first NB-IoT network in Belarus for the Internet of Things was launched in Misnka.
From February 16, 2021, part of the subscribers of the Minsk provider “Business Network”, as part of joining velcom, was transferred to service by velcom.
From March 1, 2021, all fixed Internet subscribers were transferred to a single velcom TV platform under the VOKA brand.
In April 2021, the purchase of the Vitebsk provider Garant was announced.
Operations with TP and services
This section allows you to enable/disable some additional services, as well as temporarily suspend the service of a subscriber number.
Operations with TP
In this section you can change the tariff plan you are currently using. In addition, here are links to descriptions of all main velcom tariff plans.
You can read more in the instructions for changing the tariff plan.
Subscriber services
This section provides you with a list of connected additional services. Also here you can independently connect and disconnect other services (if their use is provided for in your tariff plan).
Change of number
In this section, you can select a number from the list of those offered, or select a number using a mask or type, and also leave a request to change the number.
To change your number, you first need to select a number that suits your requirements. There is a number mask for this. In the “%” mask, it is used for numbers, the choice of which can be arbitrary.
It is possible to choose a room category:
- Platinum;
- Diamond;
- Gold;
- Silver;
- Bronze;
- Simple.
Mobile Internet
In the section you can connect/disconnect, or change the current service package.
"Favorite" number
You can leave a request to assign/change your “favorite” number. Many tariff plans may not provide this service.
* For more information, please call 411 for help.
Pause
This section allows you to temporarily suspend the use of all mobile communication services, i.e. connect and disconnect additional .
For the day the service is connected, the subscription fee for the tariff plan and additional services is debited daily according to the subscriber's tariff plan without taking into account.
Starting from the day following the day of service activation, 50% of the tariff plan subscription fee is charged.
If a discount is provided on the subscription fee of a tariff plan, 50% of the discounted subscription fee will be charged.
Additional subscription fees are not charged from the day following the day of connection.
When active, on the Internet Assistant page you will see the message “Service has been suspended on your initiative.”
To restore, click the “Restore” button.
Settings
In this section you can get mobile phone settings for working with, MMS, video streaming.
After selecting the item you are interested in and clicking the “Next” button, the settings will be sent to your cell phone.
*The phone must support automatic setup, otherwise use the manual provided on the Velcom website.
Call forwarding
In this section, you can set/cancel forwarding based on a given condition or unconditional.
Call Forwarding is a service that allows you to redirect incoming calls to another phone number. The telephone numbers to which calls are forwarded can be either mobile phone numbers or fixed network numbers.
Voice mail (Plus package)
This section allows you to enable/disable the “Plus” voicemail package, as well as set/cancel an email address for duplicating messages received in your voice box.
Coverage area
The Velcom company provides services throughout Belarus.
In 2010, it began to deploy a 3G network, and in 2021, an ultra-modern data transmission technology called UMTS-900 was launched, which contributed to the final expansion of coverage area and improvement of the quality of mobile Internet within Belarus. 99% of the state's population today have the opportunity to make calls in HD format, as well as use high-speed Internet.
Communication quality is one of the main indicators for the Velcom operator. The company regularly plans frequencies and monitors network quality. The work is entrusted exclusively to highly qualified specialists who have trained in the best European companies.
All Velcom tariffs: how to choose the best
Registration process
Creating a personal account in Welkom Belarus begins with registration. To do this, the subscriber must go to the official Velcom by ISSA page (https://my.velcom.by/) and click on the “Registration” button. The system will ask you to enter your phone number, after which you will receive an SMS message containing a temporary password. It must be used for the initial login to your Welcome By account. Be careful, the password is temporary and has limited validity. Therefore, it is better to immediately log into the Welkom ISSA system and change the temporary password to a permanent one. The new password will work for 12 months, after which it will have to be changed again. This is done for security reasons. At this Welcome ISSA registration can be considered complete.
When specifying the number, they offer to merge accounts
- If you issue certificates only for yourself and this is your phone number, feel free to combine them. Most likely, you had a duplicate account with different contact information.
- If you issue certificates for other people (for example, you are an accounting service or an administrator of an organization), then there are 2 situations: 1) You use your personal phone number and independently issue and renew all certificates. In this case, you can combine accounts - you will be able to see all certificates and forms in one place and log into your personal account using the specified number. 2) You are using a shared or service number, the owner of which may change or several people already have access to it. Then there is no need to merge accounts. To see all certificates by phone number, log out of your personal account and log in using your general phone number. You can also tell your colleagues that this number does not need to be linked to personal accounts, otherwise each other’s certificates will be displayed in your personal account.
Velcom is one of the most popular mobile operators in Belarus. This is because it offers many competitive rates. Some users forget which tariff they chose. Today we will tell you how to view your Velcom tariff plan.
Helpdesk (operator)
Using the virtual keyboard and following the instructions of the voice assistant, you can request a balance from the operator by first typing on your phone:
150
and the " Call " key.
Method number 1:
There are 3 numbers to contact operator A1:
- Single contact center number: 150, free call from all operator networks in Belarus;
- In roaming, payment is made according to roaming tariffs: +375 (29) 600-01-50;
- From mobile A1: 7100, call cost - 0.03 rubles/min.
Everything is simple and transparent. We attach examples of screenshots below.
Method number 2:
It is also possible to communicate with online assistants directly on the operator’s website https://www.a1.by. The sequence of actions is as follows: go to the website https://www.a1.by - select the button with a dialogue - select from which person we are asking the question (most likely from a physical person), click - leave your data for the consultant - the process is started, all questions will be answered online assistant. A consultant is available at any time. Detailed graphical instructions are below.
Method number 3:
Our century is progressive and high-tech, which is good news. The A1 company keeps up with the times and releases its “My A1” application. You can download it on the website https://www.a1.by and it is available to all users: AppStore, GooglePlay and AppGallery. As we can see, the operator has covered all possible platforms for downloading in the Republic of Belarus.
Go to your installer, enter “my A1”, download. After downloading the application, open it. Visual instructions and functionality are presented in the screenshots below. Scroll through.
Method No. 4 (includes social networks and instant messengers):
- Communication via Viber messenger: https://vb.me/a1belarus_community
- Mail (if you are an individual), (for processing applications from legal entities) and (consultation on servicing legal entities)
- Social networks: VKontakte https://vk.com/a1belarus, Facebook https://www.facebook.com/a1belarus/, Odnoklassniki https://ok.ru/a1belarus.
As you can see, maintaining contact with the A1 operator is very simple, there are many ways and everyone will 100% find something convenient for them.
Velcom is a Belarusian telecommunications company. Offers subscribers a wide range of services - voice calls, sending messages, high-speed Internet. Today the operator continues to improve the quality and variety of services. For the convenience of clients, there is a personal account that allows you to manage your personal account. Each subscriber who purchases a Velcom SIM card receives an account. Through your account you can view detailed call details, financial expenses and connected services.
Content
Easy tariffs
Next we will talk about several tariffs that allow you to rationally spend money on communications and use of mobile Internet: “Convenient”, “Light” and “Light+”.
Comfortable
The operator Velcom announced this tariff in 2021.
Its main difference from all other offers is the optimal combination of calls within the Velcom network and mobile Internet. The client is also given 300 minutes to communicate within the network, regardless of its type. Subscribers who connected to Convenient before August 2021 received a bonus: for three months they could use unlimited communication minutes within the network, as well as a 50% discount on monthly payments. Tariff conditions:
• every month 4.90 rubles are debited from the account;
• 300 megabytes of network traffic;
• the cost of one SMS is 4.36 rubles;
• once the package is exhausted, one megabyte of Internet will cost 3.27 rubles.
Light and Light+
Tariff plans for active young people who constantly use the Internet. The subscriber is provided with a larger volume of voice communications and communication in instant messengers, as well as the opportunity to be online all day and listen to music.
The tariffs have an interesting feature - the client gets access to twenty-five million songs by subscribing to Zvooq.
Description of tariffs:
• 4.20 rubles are debited from the subscriber's account monthly;
• access to the Zvooq service will cost 5.20 rubles per month;
• 500 megabytes of traffic on the 3G network;
• 500 minutes for outgoing calls in 3G space on Light, and unlimited volume on Light+.
Payment by EO card
The safest and fastest way to transfer payment to the Velcom operator account at any tariff is with a Visa or MasterCard through its official portal. How to pay the balance of a Velcom number with a bank card:
- Go to the company website oplata.velcom.by.
- Select the region in which the subscriber lives.
- Provide personal information about the payer.
- Select the “Manage payments” item.
- Select “Pay for goods and .
- Enter the phone number to be paid.
- Enter the transfer size.
- Click "Next".
- Indicate all the details of the bank card from which the funds will be debited (the details can be saved on the portal for further payments).
- Click "Payment".
- Confirm the operation with the password from the SMS message.
- The money has been credited to your mobile balance.
Another convenient way to pay for a Velcom SIM card is through Internet banking from a payment card. How to deposit money on Velcom online:
- Log in and enter the Personal Internet Banking Account of the banking organization whose client is the payer.
- Select the payment type – “Mobile communications”, and the operator – Velcom.
- Write a phone number.
- Specify the size of the transfer.
- If the subscriber has several payment cards, you must enter the details of the one from which the funds will be debited.
- Confirm that the information provided is correct.
- Confirm the transaction with the code from the message received on your cell phone.
- Balance replenishment is completed.
In order to make payments with maximum convenience in the future, it is recommended to create an appropriate template to reduce the duration of the process of paying for communications via the Internet using a card.
There are other options for how to pay a Welkom balance, less popular, but just as convenient as those described above.
This section allows Velcom subscribers to pay for home TV and Internet using a special card. To complete the transaction, you will need to specify 14 digits of the code. The necessary information is provided on the express payment card.
Where does Wellcomm Lytkarino operate?
Connection to wired Internet from Wellcom extends to the following localities:
- Lytkarino;
- With. Verkhnee Myachkovo;
- ZIL-town;
- Art. Forest Glade.
Wellcome for business:
- Lytkarino;
- LZOS territory;
- Territory of Turaevo;
- SEC "Spring".
The bulk of connections are in Lytkarino. The company's services are used not only by residents of apartment buildings, but also by government agencies, commercial and industrial organizations, and educational institutions.
There is information in the account that I did not enter
These situations are possible if you issue certificates to different people or use a phone number that others have access to. There may be 2 reasons:
- The data was changed by someone who also has access to the account. Think about who else has access to your certificate or login phone number. Maybe this person logged into his personal account and changed his data.
- There was another account with your phone number. Most likely, it was created automatically after the issue of one of the previous certificates, which included your number. If you are the sole owner of this number and issue certificates yourself, you can set your full name to your account in your profile settings. If several people use this number to issue a certificate, you can leave the account without a full name and tell your colleagues not to indicate their data either.
Overview of the subscriber's personal account
So, after completing the registration procedure, you will have your personal ISSA Welcome account. The following sections will be available in the main menu:
- Personal information. Here you can see the subscriber's full name, current account balance, subscriber status (active/inactive), tariff plan, remaining traffic and additional information, including subscriber ID, personal account number and date of its opening, IP address, as well as information about the remaining minutes for promotions, accruals for previous months.
- Financial information. In this section you can obtain information on installment plans, payments, and information on unconfirmed payments. Here you can pay by card and cancel erroneous payments.
- Accounts, details. All information about subscriber accounts is collected here. You can view the details of Velcom ISSA calls and SMS for 6 months, change the address and method of delivery of bills.
- Operations with TP and services. Section for managing tariffs, disabling/enabling services. Here you can change your number, connect or disconnect mobile Internet, leave a request to assign or change your “favorite” number, suspend the use of all communication services, get settings for your mobile phone, forward calls, and connect voicemail.
- Feedback. A point for contacting support to resolve various issues.
As you can see, the system is well thought out and extremely easy to use. To work with it, you just need to log into the Welkom ISSA, go to the section of interest, for example, Welkom ISSA - login to your personal account - details, and get detailed information on the issue.
Remember, any actions performed in the system using your password are equivalent to the personal actions of a registered subscriber. For this reason, it is necessary to ensure the safety of your password. Do not under any circumstances disclose confidential data (password to enter your WELCOME ISSA personal account) to strangers. If such a situation arises, please notify the company's specialists.
The opportunity to use the system is provided to the company's subscribers free of charge. Therefore, now go to the ISSA Welcome website - the main page, and go through the registration procedure, if you have not already done so.
ISSA Velcom is a personal account for Velcom clients in which, in self-service mode, you can view the current balance, get acquainted with the connected services, connect or disconnect paid and free services, obtain information about installments, enter the promised payment, pay for services with an OE card, order details, change tariff plan and much more. Contents
The main page of the Internet assistant is located at the address - https://my.velcom.by/work.html.
The page displays a login form in which you can choose who you will be logged in as:
- mobile phone user;
- user for home and office.
The service is available 24 hours a day and can be accessed using a phone number.
*If you don't have an account yet, you need to register.
Internet
The Internet Subscriber Service Service (hereinafter referred to as ISSA) is a self-service system that allows the company's subscribers to obtain information about their personal account, tariff plan and manage their services. Legal entity clients have the opportunity to grant authorized subscribers special rights to manage the services of other client subscribers. Assignment of access rights “ISSA Administrator” (hereinafter referred to as “administrator”) to subscribers is carried out upon the application of the client.
Actions performed by the subscriber/administrator using the ISSA are equivalent to actions performed by the client in accordance with and under the terms of the contract.
1 . Access to ISSA is provided automatically to all new subscribers upon concluding a contract / to existing subscribers when changing their tariff plan.
2. For authorization in ISSA, a password consisting of 5-10 digits is used, which is set using:
- USSD *141*0# call;
- PUK1 SIM cards - for subscribers of the “Video Surveillance”, “Satellite Monitoring”, WEB Start, WEB 4, WEB 8, WEB 10 voka, WEB 16, WEB Light tariff plans (as an additional feature if the mobile device does not support USSD ), for subscribers of other tariff plans who have activated this opportunity at velcom sales centers.
The password is valid until it is changed by the user (passwords generated before 01/26/2015 are valid until the date specified by the user in the ISSA). 3. To use the ISSA, the subscriber must enter a phone number and password on the page https://my.velcom.by. 4. When working with CCIS, you must consider the following: • changes in the list of selected services come into force within 24 hours from the moment of their registration in CCIS; • information about the balance status and traffic balance is updated in ISSA as data on communication services consumed by the subscriber and payments made is received in the settlement system.
When used, the calculation of the cost of consumed communication services is carried out upon receipt of the relevant information from roaming partners;• in the process of executing applications generated using the ISSA, funds for the services provided are debited from the balance in accordance with the current tariffs of the company;• for subscribers served on a prepaid basis , the ability to connect additional services is provided if there is an amount of money on the balance sufficient to pay the cost of the connected service;
Similar: Issa Welcome (A1.by) - personal account
• applications for connection/disconnection of services generated in ISSA may be rejected if the service of the subscriber/client is suspended at the initiative of the subscriber/client or the company;• access to call details is provided after additional authentication;• if the invoice delivery address is changed repeatedly within a month the regular invoice will be sent by the company to the last address specified in the reporting period.5. The system inactivity time is 15 minutes; after this time, the session will be terminated.
All applications generated but not completed at the time of termination of the CCIS session will be cancelled. The subscriber is given the opportunity to initiate a new session. 6. Subscribers can independently manage access to ISSA (open/close access) using USSD *141*3*6# call. To open access, you must specify the PUK1 code of the SIM card you are using.7. Access to ISSA for subscribers/administrators of a legal entity may be denied upon application by the organization. Administrators can control access to ISSA for client subscribers. 8.
The subscriber is fully responsible for the safety of the password. If the password is disclosed, the subscriber must change the password.9. In case of loss of the SIM card, the subscriber must contact the company's information service at 411 or velcom sales centers to disable ISSA.10. The company has the right to restrict the subscriber/administrator's access to the ISSA if there are grounds to believe that the subscriber/administrator is committing an offense causing damage to the company or third parties.11. The company has the right to introduce new services, change the nature and method of providing services, which can be connected or disabled by the subscriber through the ISSA.
Internet subscriber service service (hereinafter referred to as ISSA) is a set of software and hardware that allows individual subscribers to receive information under the contract (about balance, tariff plan, services provided, etc.), as well as independently make changes to the set additional services provided in accordance with this Procedure and the agreement on the provision of telecommunication services (hereinafter referred to as the agreement).
subscriber - an individual registered as an ISSA user (with the exception of subscribers with a connected service, for whom the provision of the service is regulated by the Procedure for accessing the Internet service of a subscriber service with a connected connection); password - a combination of 8 (eight) digits, which is provided to the subscriber (with the exception of the subscriber of the tariff plan (hereinafter referred to as TP) “Video surveillance”, “Satellite monitoring”) upon a USSD request during the registration process at https://my.velcom.
The main features of the personal account for home Internet users from Velcom are as follows:
- view account balance;
- viewing the used traffic;
- viewing the status of services;
- sending invoices by email;
- view payment history.
Here you can activate or deactivate this option, as well as select the appropriate mobile Internet package from the available options:
- Unlimited for a day.
- Unlimited.
In Belarus, Velcom is the largest company providing customers with fixed Internet access. Each subscriber can use high-speed Internet around the clock, the basis for the distribution of which is the operator’s own network. It covers all regional settlements and district centers. Today the number of Velcom Internet users is close to 300 thousand people. Most of the traffic includes digital television, presented under the Voka brand.
Overview of the subscriber's personal account
After you register and log in to the site, your Welkom-ISSA RB account will appear. It is convenient to use for various purposes; the service helps you manage your number and monitor the status of your personal account. The personal information will include the subscriber’s personal data, current balance, as well as the remaining traffic on the Velcom number.
In the financial section you can get data on installments, completed payments, as well as unconfirmed payments. There you can pay for cellular services using a bank card. If necessary, you can cancel an erroneous payment.
There is a section in your Personal Account for managing tariffs and services. Through it you can connect and disconnect Velcom services, change your number, and activate mobile Internet. You will be able to connect voicemail, call forwarding, or suspend the use of all cellular functions.
Through Feedback in your Personal Account, you can write to the support service and receive the information you are interested in. You will be able to resolve all important issues and get help from the Wellcom operator.
The service is easy and convenient to use, so it is recommended for all subscribers. It is important not to disclose your password to anyone so that attackers do not gain access to the service. If data theft occurs, it is recommended to immediately inform Velcom employees about it.
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Previously, in order to make any manipulations with your connection, you had to spend time and visit the salon of the operator that provides the services. The only thing you could do on your own was to check the balance. Today, anyone who has access to the Internet can create a personal user account in Velcom and manage communications independently, without the help of operators.
