Velcom Garant announces some changes in customer service in Vitebsk and the Vitebsk region

Payment Methods

Services from October 6 must be paid through ERIP to your new 12-digit personal account.

Payment algorithm for online banking, ATMs, information kiosks, cash register centers, etc. : System "Raschet" (ERIP) → Internet, television, telephony → velcom → velcom-Garant Vitebsk → further your option depending on the connected services: cable TV (for cable TV users), Internet, TV (for users of Internet access services , including complex packages).

Attention! Payment for Zefir.TV services must be made to the previous personal account: ERIP - Internet, television, telephony - velcom - velcom-Garant Vitebsk - Zefir.TV subscription fee. Login to your Zefir.TV Personal Account will also not change.

Registration and login

To obtain a preferential position in the company, only one thing is required - register on the site. The algorithm of actions is simple and will not take more than five minutes:

1. Go to the company’s website by entering the address: www.velcom.by into the search bar of your browser.
2. Click on the icon with a human figure located in the far right corner of the main page of the site.
3. Activate the Personal Account section.
4. Once on the account registration page asmp.velcom.by, enter two identifiers: phone number;
5. password.

Enter your login information.
The password can be saved in the browser, and then there is no need to enter it during subsequent logins. But this procedure does not exclude the possibility of a third party using confidential information.

If you encounter any difficulties during the registration process for your Personal Account, you can always ask for help:

• by calling 411 to the information service operator;
• by contacting the communication center with an ID card.

Contacts

If you have any questions, you can contact the company in any convenient way:

• by phone 150 - a 24-hour contact center (the call is free for subscribers of all mobile operators);
• by email: [email protected] ;
• on the website: via feedback forms Write a letter, Contact tech. support, Leave a review; via chat with an operator or the “Order a call” form (at the bottom of the site);
• from consultants on social networks Facebook, Vkontakte and Odnoklassniki.

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Service capabilities

A subscriber, having a personal space on the official website of the communication service provider Velcom, can, in full mobility mode, without having to contact anyone, spend time and money on this:

1. Monitor any information related to your own phone number.
2. Find out up-to-date information about: what tariff plan is installed;
3. composition of the service package included in the tariff plan.

conclusions

Velcom has a number of advantages:

• offers its users a unique opportunity to exercise control over their own account;
• change the tariff if necessary. For ease of use, the operator suggests using a personal account.

Velcom is an excellent offer from cellular communications, which allows you to control your device yourself.

See also a video review about mobile communications in Belarus and roaming in the country among Russian tourists:

Personal Area

is an Internet assistant
(ISSA) A1
with which you can connect or disconnect additional services, top up your balance, view expense details, perform operations with tariff plans, and view personal information.

How to register on velcom. by

Registration of personal account takes place on the official Velcom website velcome.by. It is possible to create an account in mobile and computer versions. If the main purpose of the connection is telephone communication, the choice is made in favor of the first option.

Before entering personal information, you must create an account by clicking on the “Registration” option:

• enter the number;
• select an identification option. It is recommended to select - receive SMS with an individual code;
• Click on the “send code” option. After the combination of numbers has arrived in the SMS, copy and paste it into a special field. Some phones perform this action automatically;
• creating a password;
• click on the “Registration” option, the system redirects the subscriber to the created personal account.

Abilities of the user's personal account from the Belarusian operator

In the personal account you can immediately obtain basic information about the client. By going to the “Individual Information” section, you can find out who the phone number is registered to, what the current status of the personal account is, and whether there is still traffic left for the current billing period. If necessary, the user can immediately change the password.

If the balance is approaching zero or you need to pay extra for functions, you can remotely top up your account directly from your personal account. In the “Financial information” section you can make a payment from a bank card.

The operator provides a huge number of additional options, from extended traffic for the web to additional conversation minutes. If a subscriber needs to expand his own abilities, he can go to the “Operations with TP and services” section. Here you can choose a different tariff or enable functions.

Personal account for home Internet users

The main features of the personal account for home Internet users from Velcom are as follows:

• view account balance;
• viewing the used traffic;
• viewing the status of services;
• sending invoices by email;
• view payment history.

Registration of a Velcom personal account

To register in your Velcom personal account, you need to complete a list of certain actions:

1. Go to the company’s official website and click on the “Login” button located on the right side of the main page on a gray background.

1. After this, you need to go to the “Register” tab in the window that opens.
2. Next, you should fill out all the lines of the form that appears. To do this, you need to indicate your own phone number, come up with a password with a number of characters from 5 to 10 and repeat it.
3. Additionally, you must select a client identification method. This can be done via SMS. If you choose this option, you need to enter the code received on your phone into the registration form.

You can also create a Velcom personal account on the official website using other methods of client identification.

The company has provided the possibility of using USSD or PUK1.

Password recovery

If the user has forgotten his own password to his Velcom (Belarus) personal account, he can always recover it.

To do this, you should perform the following algorithm of actions:

1. Go to the main page of the official website.
2. Next, you need to click on the “Login” button located on a gray background on the right side of the page.
3. In the window that opens, click on the “Forgot password” button.
4. At the end, just fill out the password recovery form, indicating your phone number, identification method, and password.

Thus, password recovery takes no more than a few minutes of free time.

Login to your Velcom personal account

Login to Velcom account

In order to quickly and easily enter the personal account of a Welkom (Belarus) user, you must use one of the following methods:

• login by phone number;
• Login by personal account number.

In the first case, the method is valid in cases where the user receives mobile communication services. In order to log into the site, the client only needs to enter his own phone number and password for his account.

In the second way, you can enter the site only when receiving Internet services for your home or office. In order to log in using this method, you must enter your personal account number and the corresponding password.

In order to access your personal Welkom (Belarus) page, you need to spend no more than a minute of free time.

Description of personal account pages

home

The page contains information:

• Subscriber's full name
• Phone number
• ISSA navigation menu

Using the tabs located on the left side of the menu, you can make transactions with your personal account.

Personal information

Information about the status of your mobile phone number, tariff plan, and remaining traffic is available.

The following information is available in the “Additional Information” tab:

• Client ID
• Number, date of personal account
• Accruals for the previous month
• Due for payment for the previous month, taking into account the payment made
• Remaining minutes on offer
• Form of payment

You can also find out the PIN1/PUK1 and PIN2/PUK2 code by clicking on the button.

Financial information

This section is for those who want to independently monitor finances, such as:

• information on installments;
• payment information;
• unconfirmed payments;
• payment by express payment card;
• erroneous payment.

Installment information

If you have an installment plan for goods purchased from the A1 company, then this section will display current information.

Shows information about the current balance, subscriber status and payment history.

Unconfirmed payments

A list of transactions for registering payment is provided with information about the amount, date and status of payment. Available to subscribers with an active status (not blocked).

Payment by express payment card (EO)

To pay for mobile services, enter the card number in the field and click the “Next” button and follow the instructions.

Using this service, you can credit incorrectly transferred funds to the number you need.

The mandatory conditions for performing this operation are:

• the incorrect number differs from the correct one by no more than 2 digits;
• no more than 14 calendar days have passed since payment;
• the payment amount is no more than 30 Belarusian rubles.

* If your case does not fall under the conditions described above, you need to contact A1 service centers. Be sure to keep your payment receipt until your issue is resolved.

Accounts and detailing

Information about expenses for the current month is provided. Information contains:

• balance at the beginning of the period;
• accrued for the period;
• paid for the period.

*Amount includes subscription fee and VAT.

View details

You can view details for the previous six months and for the current period.

Select the period of interest to us in the first drop-down list:

* If you have a tablet/modem, enter PUK1 to view details.

Order an invoice by email

To order an invoice and receive it in ISSA A1, you must indicate the delivery method in the section Changing the delivery method/address.

After completing the settings, a field for selecting a period will appear on the invoice ordering page.

* An invoice can be ordered on any day except the 1st, 2nd and 3rd of each month.

After registration, a file with details will be sent to your email address.

Changing the delivery method/address

There are 2 ways to receive invoices:

• receives himself;
• by email.

* By default, you can order an invoice yourself. To do this, you need to contact A1 company centers.

To receive an invoice in your personal account, click “Change”.

An invoice for communication services will be sent to the email address you provided (in PDF format). When you select the optional Excel media, you will additionally receive invoices in Excel format

The page displays information about the current e-mail and account forms.

Click the “Change current e-mail” button.

Enter the email address where invoices will be sent and select the invoice format: PDF or PDF + Excel.

At the last step, we check the correctness of the entered data. Settings are complete.

You can view when and which invoices were delivered to you for a specified period.

Transactions with tariff plans and services

Subscribers are given the opportunity to connect and disconnect additional services and carry out transactions with tariff plans.

In this section you can change your tariff and view your shift history:

Operations with TP

To change the tariff plan, click on the “Change TP” button.

Select the tariff that interests you from the list.

When you click on the name, you will be taken to a page with a detailed description of the service.

Click “Change”, and in the last step we confirm by clicking on the “Yes” button.

Subscriber services

The page displays a list of connected services: service name, connection date, status.

Using the menu below you can add or remove a service.

When connecting, you will be offered a list in the form of a table with the name, connection fee and subscription fee.

To change the number, you need to select it using the mask. Use % for numbers, the choice of which can be arbitrary, and click the “Select number” button.

You can select a room category from the drop-down menu:

• Platinum
• Diamond
• Gold
• Silver
• Bronze
• Simple

* A total of 5 attempts to select a number. After this limit has been exhausted, the next opportunity will be in about a day.

Allows you to connect an additional package to use Internet traffic.

Favorite number

This service is not available to all tariff plan subscribers. To clarify information, use the help desk number: 150.

Pause

Connection conditions:

• For the day the service is connected, the subscription fee for the tariff plan and additional services is debited daily according to the subscriber's tariff plan without taking into account.
• Starting from the day following the day of service activation, 50% of the tariff plan subscription fee is charged. If a discount is provided on the subscription fee of a tariff plan, 50% of the discounted subscription fee will be charged.
• Additional subscription fees are not charged from the day following the day of connection.

If you want to get settings, you can use this section by selecting the settings you are interested in:

• Internet;
• Video;
• Everything is not available;
• Test MMS.

The service allows you to forward incoming phone calls to another phone number.

“Voicemail” is a personal mobile answering machine that allows the subscriber to receive voice messages if his mobile phone is busy, does not answer, is turned off or is out of range of the A1 network.

“Plus” package is an extended package of functions that allows you to receive copies of voice and fax messages by e-mail.

In this section you can view your request history.

*Maximum response time is 24 hours.

Exit

Login to the office

Velcom's personal account (Belarus) is a self-service system that allows the company's subscribers to receive information about their personal account, tariff plan or services used. Thus, mutually beneficial cooperation between the company and its clients is significantly increased.

Before logging into your personal ISSA Welcome account, you need to understand all its capabilities and features of use.

A distinctive feature of the personal account of a Welkom (Belarus) subscriber is the large number of opportunities that it provides to the company’s client.

They are as follows

:

• call details. In your personal account you can find out the time of calls made, their duration and some other important data about them for the user;
• opportunity to find out your tariff. This applies to all its features: the number of free minutes, tariffs for calls to numbers of other operators, the volume of free Internet provided, etc.;
• obtaining information about a personal account. The company's client in his personal account has the opportunity to check the amount of funds on his number.

Thus, a Welkom (Belarus) user, using his own personal account, can receive a large amount of various information quite easily and simply.