Every person who uses cellular communications may encounter a situation where it is necessary to urgently block a SIM card. Most often, this procedure is needed by those whose phone has been stolen or lost. Blocking makes it possible to save funds in the account, as well as protect yourself from unexpected bills for large sums that may come to the owner of the number at the end of the month.
That is why recently people are increasingly asking the question of how to restore a Tele2 SIM card after it has been completely blocked. In fact, you can restore a SIM card quite quickly and easily. The Tele2 operator offers its subscribers not only to quickly carry out this procedure, but also to receive many additional benefits:
save money on purchasing a new starter package;- restoring a Tele2 SIM card ensures that all previously connected services and tariffs will be a duplicate;
- all funds that were on the balance sheet are transferred to a duplicate. In addition, payment for the purchase of a duplicate is compensated by replenishing the balance for the same cost;
- You can make calls and send SMS immediately after activation;
- no need to rack your brains about how to restore your Tele2 number, it remains the same.
Documents required to restore a SIM card
It will be impossible to restore a SIM card if there is no document that confirms the identity of the owner of the number.
In order to undergo this procedure, you must have one of the following documents:
- passport of a citizen of the Russian Federation;
- a temporary document that can confirm identity;
- military ID, if the holder of the number is undergoing compulsory military service;
- Citizens of other countries must present a passport from their home country.
And if you want to change the Tele2 SIM card, read the description of the procedure in our other article.
Required documents
Currently, you can get a duplicate SIM card by providing only your passport. If a trusted person contacts the office, a notarized power of attorney is provided.
For corporate clients:
- agreement between the institution and the telecom operator;
- application requesting SIM unlock;
- company seal if the manager applies personally;
- power of attorney, if the interests of the company are represented by a person authorized to perform these actions.
Attention! You can receive a SIM on the day you apply.
Cost of manipulation
If you think about how much it costs to restore a Tele2 SIM card, then we can say that the operator took care of its subscribers and made this procedure almost free. What does it mean? The user is charged 50 rubles, which is not a large amount. In addition, it is immediately returned in full to the account after activation. Therefore, we can say that you can restore a lost SIM card absolutely free of charge.
We’ll also tell you in another article how to set up call forwarding to a number.
Is it possible to restore the SIM card?
In fact, there is a way to restore a SIM card from this operator. The user receives a duplicate of it linked to the previous number. Then he calmly continues to use the services of Tele2. When is this procedure necessary, in what situations:
- Theft or loss of a mobile device;
- If the SIM card has been damaged;
- If the format of the old SIM card does not match.
Let’s say you lost your mobile device somewhere or it was taken out of your bag, pocket on a bus, on the street, and so on. What should you do next?
First of all, you will need to urgently contact the operator’s technical support service. To do this, you need to dial one of the phone numbers - +7-495-97-97-611 or 611 and block your own number. After this, you need to visit the operator’s office, located as close as possible to you, and there we will receive a duplicate SIM card. Well, then you can try and find your loss.
Attention!
The customer support number (federal) is indicated here for subscribers registered in Moscow and the region. You can find the number of the region in which you live on the official website of the operator.
The second variant of the problem is a malfunction of the SIM card itself. Damage may be physical if contacts are abraded. Also, the mobile phone may stop seeing the map, as a result of which the device is not registered in the operator’s network. It is possible that there are other troubles that cause a similar problem. There is no point in buying another SIM card with the number. You can always restore your own and continue to use it.
Not so long ago, when buying a mobile phone, there were no questions about installing a SIM card. That is, a new device was taken, a SIM card from an old mobile phone was installed in it, and the user could call, send SMS, and so on. Modern devices often use a completely different card format - “nano-SIM” or “micro-SIM”. Therefore, large old models simply do not fit in the slots
To correct the situation, you need to take a duplicate of the old SIM card from the company’s salon, but in a new, suitable format. When receiving a new copy, the previous capabilities are retained:
- Account balance;
- Connected services and options;
- Phone number.
The only thing that is not saved in this case is contacts. Therefore, specialists and experienced users always make sure that information is not lost, using backup, available on every modern device.
How can I restore a Tele2 SIM card?
First of all, in order for the duplicate activation procedure to go quickly, you must have identification documents with you. There are several ways to restore your Tele2 number:
The easiest and fastest way is to call 611 to contact the Tele2 operator. He will tell you not only how, but also where you can restore your Tele2 SIM card. At the same time, contact the operator with a request for blocking. If you need activation of a Tele2 SIM card, then read another article. You need to be prepared to answer a number of questions that will help identify the person. After which the duplicate will be activated, you need to go to the nearest Tele2 branch to pick it up;- You can also restore your SIM card if you use the My Tele2 self-service system. Here you will also need to identify yourself, after which you need to go to the Tele2 center to get a new card;
- You can unlock the SIM card when you contact the operator’s company salon. The manipulation lasts for several minutes. The company operator will identify the subscriber and then ask several questions. The new card will be provided to the cellular user immediately, in addition, it will contain the funds that were charged for activation.
A SIM card can only be restored by the person to whom it was registered, or a power of attorney must be written to allow such a procedure.
Where is the SIM card of a mobile operator restored?
The main question remains exactly how to restore the old number and what needs to be done? The subscriber will need to go to the nearest office (shop) of the mobile operator. To clarify the addresses, you can call the technical service or go to the company’s website. Don't forget to bring your passport. Duplicates are issued only to owners upon presentation of a document.
If the number you are using originally belonged to another person, when receiving a duplicate it is required that the formal owner be present in the salon with his identity documents. Or he can be replaced by a trusted person. Don't want any extra problems? Is constant service and confidence that all services will be provided in any case important to you? Then make sure that the phone number is assigned to you.
Attention!
Provided that the phone number was not registered in your name, you need to contact this person at the operator’s office and renew the contract, but this time for yourself.
You are required to tell the office employee the reason for your arrival (receiving a duplicate SIM card). Give your phone number and provide your passport. In turn, the consultant will issue a new card in a format suitable for the device. This will make it possible to install it in the device and make calls and perform other actions. You can verify the safety of your funds literally the same minute. The outdated version of the SIM card will be cancelled.
It is important to understand that your personal presence is required to receive a duplicate. The mobile operator does not offer the service of SIM card delivery by courier.
How to get through manipulation of business clients
This procedure is slightly different:
- To make a duplicate, you can contact the department that works with corporate clients and fill out an application for a replacement. The application is filled out by the head of the company or a representative who has a power of attorney to perform this manipulation;
- using remote maintenance and having a copy of the SIM card. In this case, you need to send a corresponding application to [email protected] .
As can be seen from all of the above, the blocking and recovery procedure was made as easy as possible by the Tele2 operator. This is all done so that subscribers of this cellular communication do not feel any inconvenience when using the services.
Recovery Features
What is the price
- Call 611 (connection from a blocked card is allowed) and inform the technical support worker about your desire to restore service. The subscriber will need to provide passport details and say the code word.
- Visit a Tele2 branch with your passport and apply for unlocking.
The answer to this question is nothing. More precisely, just a little - exactly the amount of effort required for the process of re-issuing a SIM card in the event of loss of the phone or other force majeure circumstances. If you still think that restoring your number takes an hour or even two of your personal time, then this material was written specifically to convince you
conclusions
In just a few minutes you can get a new SIM card at any operator’s salon. The service is provided free of charge, but is available only to the owner of the number. If your SIM card is lost or stolen, it is important to block the number as quickly as possible by calling the operator or doing it through self-service channels.
When you receive a duplicate, the tariff and services are saved, as well as the money on your balance, but you cannot restore deleted contacts in the memory of the old SIM card, and it is recommended to make a backup copy. How long delivery takes and how much it costs depends on which operator the SIM card is restored from.
How to forward from a lost SIM card
We have looked at what is needed to buy a SIM card, but there is another important point that is significant for many subscribers. If a person is forced to purchase a new number instead of replacing it, then he risks being left without communication for important contacts that were “attached” to the old SIM card.
As a standard, forwarding is configured in the phone where the SIM card is inserted, that is, it must be available. If the card is lost, then you can complete the procedure without it. But only if you have access to your personal account or operator’s mobile application.
You log in to the system using your credentials, you need the settings section. Usually the forwarding setting is located there. Select “All calls” and enter the new card number. Save everything. The operation is completed. Now calls incoming to the old lost card will be sent to the new one. If desired, you can later cancel the redirection in your personal account.
about the author
Irina Rusanova - higher education at the International East European University in the direction of "Banking". Graduated with honors from the Russian Economic Institute named after G.V. Plekhanov with a major in Finance and Credit. Ten years of experience in leading Russian banks: Alfa-Bank, Renaissance Credit, Home Credit Bank, Delta Credit, ATB, Svyaznoy (closed). He is an analyst and expert of the Brobank service on banking and financial stability. [email protected]
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How to trim
Despite the fact that the method of replacing a SIM card in the Tele2 salon is quite simple and affordable. Some users prefer to cut the SIM card to the required size themselves, so as not to waste time on unnecessary trips to the Tele2 office. This method is quite suitable for turning the card into the desired size. However, it is worth remembering that pruning must be done carefully and accurately, which not every person can do. Accuracy is necessary because if cut incorrectly, the contacts may be damaged, and, consequently, the card will no longer be functional and suitable for use.
In the case when the user wants to trim himself, he can do this by following the following tips:
- To begin with, as in the case of replacing a card, you need to transfer important data to a phone or paper medium. This will prevent the loss of important information in the event of damage during trimming, which entails loss of performance.
- Standard SIM cards have an enlarged chip, which is several times larger than the nano version. It is worth noting that if you cut this type of SIM card by accidentally trimming the edge of this chip, its operation will not be disrupted.
- If it comes to a mini-SIM card, cutting out a nano SIM card from it is also easy, since its dimensions allow you to comfortably hold the card while cutting.
- When cutting a SIM card, you can use scissors or a utility knife. The second tool will make the procedure somewhat easier.
One way to cut a SIM card involves the following steps:
- You need to find a ready-made nano-SIM card and attach it to the SIM card that is inserted into your phone. After this, you need to trace the outline of the nano card. Its standard size is 12.3 mm x 8.8 mm. Therefore, the accuracy of the stroke can be checked using a ruler.
- The workpiece is cut out with a stationery knife, scissors or scalpel.
- After trimming, you need to smooth the edges using sandpaper. In this case, it is necessary to ensure that there are no scratches on the chip, as this leads to damage to the SIM card.
- When the old SIM card is cut to the required size, you need to check its operation. To do this, it is inserted into the device, and after that its performance is tested.
If you do damage your SIM card or damage the chip, you can contact the Tele2 operator at any time and exchange it for a new card.
There is another way to bring the map to nano sizes. This method will allow for more accurate cutting. To do this, you need to print a stencil (template). The template is cut out to fit the SIM card format, and is also attached to the SIM card with glue on the side where the Tele2 logo is located.
After this, the plastic is carefully cut with scissors or a knife.
This is done as follows:
- The SIM card is positioned so that the cut corner is at the bottom;
- The line is drawn on the left edge of the chip;
- 13 mm is indented from the left edge and another line is drawn;
- At the top you need to draw another line, retreating 9.5 mm from the edge.
You should end up with a rectangle that will be the new card. After the above steps have been carried out, you need to cut down the corner to a size that corresponds to the nano standard.
Detailed instructions for cutting a SIM card can be seen in the video:
Alternative methods
Many people cut the card at home, but this requires great precision in order not to disrupt its operation. Therefore, some are looking for alternative ways to trim to nano sizes. It should be noted that many are now opening service centers to cut SIM cards to nano sizes.
Among the alternative methods, it is worth highlighting two:
When can I restore a lost number?
This is possible in the following situations:
- The client voluntarily blocked the number;
- The SIM card is damaged or lost;
- The user entered the PIN code incorrectly;
- The number has not been used for a long time.
On the last point we need to make a small remark. In particular, Tele2 has a rule that if the number is not used for more than 180 days, the service agreement is considered terminated.
It follows that such a contact is put up for sale. In this case, restoring the number is possible, but only if it has not been transferred to another subscriber.
If the SIM card is lost, the subscriber then receives a new one. In the case of blocking, the SIM card remains the same.
In another region
While in another region, the client can restore the SIM without any problems. If the blocking was initiated by the user, use your personal account through the operator’s official website. The entire procedure is available remotely.
Attention! Tele2 has offices in every region of the country. Finding their addresses will not be a problem. The main thing is to have an identification card with you when applying in person.
Why is activation necessary?
It will allow you to access all functions of the mobile operator. Subsequently, it will be possible to quickly identify the owner of the starter package, which will minimize cases of fraud.
Until the starter package is sold to the client, the SIM card is in a “frozen” state. During this time, it cannot be used to access communication services. The process of “unfreezing” the package is called activation.
It is required:
- Those who bought a new starter pack.
- If you need to restore access to a previously blocked card.
- When the client has submitted a request for a duplicate and wishes to fully use tele 2 services again.
It is best if you entrust the process of activating a new card to a specialist at your nearest mobile communications office. On the operator’s official website you can find a map with the addresses of all salons and simply go to the nearest one with your passport. Here you can get advice on the tariff plan, use recommendations for choosing the most suitable one and activate additional services on the spot.
If you want to simplify the process and save time, activating a tele2 SIM card is within the power of every subscriber. It is enough to adhere to the accepted procedure.
