Yota does not send SMS: how to communicate with the world now?

The Yota company offers its subscribers automatic settings and round-the-clock technical support. However, many Yote users have problems with various services quite often. One of them is the inability to send or receive messages. Let's consider all the reasons for this phenomenon and try to find answers.

Error 28 when sending SMS

What is error 28 when sending SMS?
We found this answer on this site and are sharing our discoveries with you. SMS are short text messages through which quick data exchange is possible. Today, SMS is the basic service of the Yota operator. The latter’s portal contains all the necessary information regarding connecting to this service. The following will describe the most common problems with SMS from the Yota operator and ways to solve them. SMS cannot be sent from Yota

When you first install a SIM card in your smartphone and activate the kit, various settings immediately appear on the device. Some of them may well go astray during use. A special manual setting will help here.

The server for sending SMS to Yota looks like this: +79585370690. The server will need to be entered through the smartphone menu.

If you have an Android device, then simply type the following command: *#*#4636#*#*:

● In a new window, you must enter the SMS center in a special federal format and quotation marks, using +7.

● After this, you need to save all changes and then reboot your smartphone.

●When sending a text, you must ensure that the addressee field is correct. The number must be entered according to the server type, in eleven-digit form and also via +7.

Ways to find out about blocking

The mobile network operator took care of its customers and a quick solution to the question “how to restore the SIM card of the Yota mobile company?”

Read about operators: Why the phone does not see the SIM card and what to do in such a situation

The Yota company, which provides mobile communication services, offers its customers several options for solving the problem:

Any Yota client who needs to restore a SIM card can use this service in the section. To do this, you will need to enter the necessary information and order a new SIM card at the nearest available mobile phone store.

Important! It is worth paying attention to the fact that SIM card restoration is carried out exclusively by IOTA communication shops; the operator’s partners do not provide this service. In order to find out where the nearest Yota communication salon is located from the person’s location, you should use the services of the official website.

In addition to solving the issue of SIM card restoration, Iota offers its customers a replacement service. Replacing a SIM card is required when the SIM card slot in a smartphone is smaller than the previously purchased SIM card. In this case, the client is simply required to come to the nearest company salon - an application is not required in this case.

Important! It is not recommended to cut and adjust the SIM card to size yourself. Each SIM card contains a special chip that is responsible for the information and its performance.

Support

A mobile phone can use special services. Sending SMS in them is carried out in spurts: many in one unit of time. This interesting phenomenon may or may not occur on purpose. If this was done intentionally, then this process is simply spamming. If not, then one of your mobile programs is probably not functioning well. The operator thinks that your phone number is regular spam and immediately puts a reliable block. What should be done to remove it? You will need to call 8-800-550-00-07 or contact technical support in a special online chat.

Writing a complaint

Documents that contain demands to the second party, or the causer of harm, are called a claim. The initial and significant point for resolving conflict situations is to contact the cellular operator by writing a complaint addressed to them. The filing of complaints and claims is regulated by Art. 55 of the Federal Law of July 7, 2003 N 126-FZ (as amended on June 6, 2019) “On Communications” (as amended and supplemented, entered into force on November 1, 2019).

A claim is a written demand that is addressed to the debtor in order to eliminate violations of the fulfillment of an obligation. The claim is a pre-trial document (part 5 of article 4 of the Arbitration Procedure Code of the Russian Federation, clause 3 of article 132 of the Code of Civil Procedure of the Russian Federation, part 3 of article 4 of the CAS RF).

SMS messages are not sent to a short number

With this problem, the solution will depend on the option for entering the recipient field. There definitely shouldn't be any unnecessary symbols there. In addition, subscribers can use the function of completely blocking telephone short numbers. In this case, you must definitely contact technical support. You can also check your balance. Maybe you are currently using some paid service that simply cannot write off money and easily blocks your access to SMS.

The problem could also be caused by blocking of the provider itself. A special filter is used to combat spam. If the phone number is important enough, you can always ask your local online chat for help. After this, the operator can add the selected service to the so-called “white list”.

It should be noted that modern Samsung smartphones have a special menu with which you can easily block such numbers. In this case, you just need to change the settings so that the service becomes active.

SMS come, but do not go away

In this case, it is important to check the SMS center you are using. It is also important to look at the parameters of the selected tariff. After all, it is quite possible that you simply abandoned such an important function as SMS. To activate SMS, you need to go to your Personal Account or the Yota mobile application. There is nothing complicated here.

Invalid dialing format

Sometimes messages are not sent because the recipient's number is dialed incorrectly - you must use the international format, which is the country prefix and ten additional digits.

Just a note! Dial the number from 8 or +7. Check how the contact is recorded in the phone book and correct it if necessary.

There are cases when an iPhone user tries to send an SMS, but mistakenly uses an email address instead of the recipient's phone number: the iMessage function is compatible only with the email of owners of Apple devices registered in iCloud and fails during communication with gadgets running other operating systems .

A short introduction

Over the past few years, operator failures have become quite rare. The equipment is being improved, more attention is paid to timely diagnostics and repair work.

The exception is network congestion on holidays, such as Victory Day, New Year, Christmas, etc., as well as during public events in cities. Mobile towers are not capable of receiving every second calls made by a huge number of people within a radius of several kilometers. Because of this, SMS transmission fails and the phone displays errors.

Everything is usually resolved within half an hour. When there are fewer calls, towers are able to accept their capacity of calls, and errors stop appearing on smartphone screens.

Let's take a closer look at the algorithm for correcting lags for operators such as MTS, Beeline, Tele2, Megafon, when this is not related to communication failures.

Balance check

Several things have already been said about the Yota team’s USSD balance. To do this, dial *100# and press the call key. A message will be sent to your phone with a response, which will indicate the amount of the mobile operator’s bill, as well as other related information. There may be cases that such a command does not work at the current moment. Then you should dial an alternative - *101# . Here you can get information on the number of remaining megabytes, minutes and SMS to be sent to users. These data relate to the signed period, which can be days, weeks, months.

Two teams will provide complete information on the subscriber’s account in order to be aware of the need to top up the balance. You can remember them or write them down in your mobile phone book by assigning appropriate names.

Fixing error “50” when sending a message

Error “50” can be solved in two ways:

1. Insert another SIM card into your smartphone. The notification disappeared - the reason is in the SIM card. Contact your mobile operator to diagnose, configure or replace the card. Detailed information can be found on the operators' websites.
2. Follow the instructions carefully:

• Select the “SMS/SMS” tab in the phone menu on the main screen.
• Go to the tab drop-down menu. Most often it is indicated by three vertical dots in the upper corner of the screen.
• Go to the “Settings” tab.
• Find the “SMS Center/SMS Center” column and open it.
• We find out the SMS center number of our mobile operator and check it with the phone number listed in the column. If the number matches, we change it to an alternative one, which can also be obtained from your communications provider.

If MTS error 50 appears and the “failed to send message” notification persists, you need to contact the communication company office or check the information by calling the hotline.

If Megafon writes that the message was not sent, you can register the following phone numbers:

• +79262909090;
• +79262909080.

When is Yota blocked?

When purchasing a SIM card, you should clarify what device it is intended for. Because Yota produces separate cards for smartphones, tablets and modems. You can order a SIM card on the company’s website with home delivery or buy it at any Yota operator store. You should find out in advance which size is suitable for your gadget (nano, micro or standard).

To make the SIM card active, you just need to insert it into a special slot in the gadget and turn it on. It will be automatically recognized by the network; all you have to do is select the appropriate tariff in the mobile application. Internet settings also occur automatically. There is no need to send commands or send SMS messages, like with other operators.

If the client does not want to use the SIM, the company can turn off the card after 3 months of “downtime”. To prevent the cellular company from deactivating it, it is recommended to make calls or send messages from the number once a month. When the blocking has already been done, it happens that users want to restore the Yota SIM card.

The cellular company does not want to lose customers, so owners are given three months during which the card may not be used at all. If there are funds in the account, then after three months the operator will begin to withdraw 150 rubles automatically to extend the validity period. As soon as the money in the account runs out, the contract will be terminated.

Correcting error “28” when sending SMS

A common reason for failure to send messages with this code is a change in region. This is due to the fact that the free SMS package is provided only within one region.

For example, you connected a Tele2 SIM card in Moscow, then moved to St. Petersburg. Free SMS can no longer be sent; their cost is calculated according to separate tariffs. For this reason, a notification appears with error code “28”, indicating that there are not enough funds on the SIM card balance to send SMS messages.

• contact the cellular communication service with a written request describing the problem that has arisen;
• top up your phone account balance.

Recommendations from mobile operators

Mobile operators consider the above services dangerous and do not recommend using them. As an alternative, Iota representatives suggest using the official mobile application.

In this program, the user can activate a package of unlimited messages for 50 rubles per month. Thus, he will be able to send SMS to Yota numbers for free and at any time and not worry about his data.

In addition, you can use popular instant messengers such as WhatsApp, Telegram, Viber and others. Such applications boast a list of advantages:

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Eliminating error code “38” when sending SMS

The most common mistake is when messages are not sent to other telephone operators. For example, an MTS subscriber receives code 38 when sending an SMS to Tele2. The second common reason is insufficient account balance.

To correct problems, you need to make sure there are funds in your account and follow these steps:

1. Go to the phone menu in the “SMS/SMS” section.
2. Select “Settings” from the drop-down menu in the upper right corner of the screen.
3. Uncheck the “Reply via the same channel” box.
4. Reboot your smartphone or remove and replace the SIM card.

Subscriber rights to receive communication services

Reference. The Federal Law of the Russian Federation “On Communications” dated July 7, 2003 No. 126-FZ regulates relations between subscribers and communication operators, television companies, radio channels in the provision of communication services.

The Federal Law “On Communications” distributes the rights and obligations, as well as the rights of persons involved in the provision of communication services and persons using these services.

According to the Law “On the Protection of Consumer Rights” of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 07/18/2019), the consumer has the right to information (Article 8 – Article 11 of the Federal Law “On the Protection of Consumer Rights”) , as well as the right to the quality of the communication provided (Article 4 of the Federal Law “On the Protection of Consumer Rights”), the right to security (Article 7 of the Federal Law “On the Protection of Consumer Rights”), the right to the immutability (stability) of the contract for the provision of cellular communication services (Article 310 of the Civil Code of the Russian Federation, Art. 16 Federal Law “On the Protection of Consumer Rights”, Decree of the Government of the Russian Federation of December 9, 2014 N 1342).

Manual SMS server setup

The server for sending small messages to YOTA looks like this: + . Enter it through the phone menu, or, if you are using Android, then enter the command: *#*##*#*. In the window that opens, enter sms center in quotes in federal format separated by plus seven. Save the configuration data and reboot the device. When sending text, ensure that the addressee field is correct at all times. The number must be entered according to the server type, using +7 and in digit format .

Support

Sometimes your phone may use special services.

In them, messages are sent in spurts: a lot per unit of time. A similar phenomenon occurs for two reasons: on purpose and not. If this is done on purpose, then this process is called scheduled garbage distribution. If not, most likely, one of the programs or sms applications is not working properly for you. In this case, the operator accepts your phone number as Garbage and blocks it. To remove it, you need to contact support via online chat, or call the hotline.

New firmware or OS update

Very often, an error in sending or receiving SMS is due to the updated operating system of the phone. In this case, you need to roll back to an older version, or wait for the release of the most correct version.

Traditionally, this happens within 24 hours.

Doesn't send SMS from iPhone

On some Apple models, when rearranging different operators, the options may fail. The iPhone does not know how to receive and change SMS center data on its own. In this case, you need to deliver the Yota SIM, install it in another device and make the correct server options. Then return it to your original smartphone again.

Messages are not sent to the short number

The solution to this question depends on the format in which you enter the recipient field.

There should not be any unnecessary characters, including parentheses. Check if you have enough balance . Maybe you are using a paid service that cannot write off currency and blocks access to SMS. You will also be able to use a range of services, among which there is a ban on small numbers. In this case, contact the contact center or online chat.

Samsung phones have menu features that allow you to block such numbers. Change the options so that the “Send Premium SMS” service becomes active. Another possible problem could be blocking at the operator level. A list of all prohibited services is on the website: This filter allows you to fight Garbage. If a small number is extremely important to you, then you can write about it in the chat. There is a chance that this service will be whitelisted.

Messages come but don't go away

Check the SMS center. Check the specifications of your tariff plan.

Maybe you've given up texting completely. If they are necessary, then add this service through your Personal Account or the Yota application.

No proof is coming from any online account

If the discrepancy is specifically in the proof in the form of SMS, then first contact the support service of the website from which the notification must come. If she cannot help, then resolve the issue with Yota support. It will not be possible to solve this problem without the help of others, since the difficulty arises in the operation of the server.

Operator Yota did not highlight a special section in “Help” that is responsible for solving problems with sending and receiving SMS.

First, all options for correct operation must be in the phone after the number has been correctly activated.

Therefore, in unusual cases, you have to turn to a contact center specialist for help. If you have carried out a number of basic manipulations ( reinstalling the phone, reinstalling the SIM ), and they did not help, then don’t rack your brains. Let the technical specialists deal with your problems. Until the messaging service starts working, use free services for sending SMS via the Internet. There are quite a lot of them on the global network at the moment.

Manual SMS server setup

The server for sending short messages to Yota looks like this: +79585370690 . Enter it through the phone menu, or, if you are using Android, then enter the command: *#*#4636#*#*. In the window that opens, enter SMS center in quotes in federal format separated by plus seven. Save these changes and reboot your device. When sending a text, always ensure that the addressee field is correct. The number must be entered according to the server type, via +7 and in 11-digit format .

Support

Sometimes your smartphone may use special services. In them, messages are sent in spurts: a lot per unit of time. This phenomenon occurs for two reasons: intentionally and not. If this is done on purpose, then this process is called planned SPAM mailing. If not, most likely one of your sms programs or applications is not working correctly. In this case, the operator perceives your phone number as SPAM and blocks it. To remove it, you need to contact support via online chat, or call the hotline 8-800-550-00-07.

New firmware or OS update

Very often, an error in sending or receiving SMS is associated with an updated phone operating system. In this case, you need to roll back to the old version, or wait for the release of a more correct version. This usually happens within 24 hours.

Can't send SMS from iPhone

On some Apple models, when changing the SIM of different operators, the settings may fail. The iPhone cannot receive and change data from SMS centers on its own. In this case, you need to deliver SIM Yota, install it in another gadget and make the correct server settings. Then return it to your native smartphone again.

Messages are not sent to a short number

The solution to this issue depends on the format in which you enter the recipient field. There should not be any extra characters, including parentheses. Check if you have enough balance . You may be using a paid service that cannot write off funds and blocks access to SMS. You can also use a set of services, including banning short numbers. In this case, contact the contact center or online chat. Samsung smartphones have menu options that allow you to block such numbers. Change the settings so that the “Send Premium SMS” service becomes active. Another possible problem could be blocking at the operator level. A list of all prohibited services is available on the website: https://www.yota.ru/corporate/documents/listofpayee. This filter allows you to fight SPAM. If a short number is very important to you, then you can write about it in the chat. There is a chance that this service will be whitelisted.

Messages come but don't go away

Check the SMS center. Specify the parameters of your tariff plan. Maybe you've given up texting altogether. If you need them, then add this service through your Personal Account or the Yota application.

Confirmation does not come from any online account

If the problem is with the confirmation in the form of SMS, then first contact the support service of the site from which the notification should come. If she cannot help, then resolve the issue with Yota support. It is not possible to solve this problem on your own, since the difficulty arises in the operation of the server.

The Yota operator has not identified a special section in “Help” that is responsible for solving problems with sending and receiving SMS. Initially, all settings for correct operation must be in the phone after the number has been correctly activated. Therefore, in unusual cases, you have to seek help from a contact center specialist. If you have carried out a number of basic manipulations ( rebooting the phone, reinstalling the SIM ), and they did not help, then do not rack your brains yourself. Let technical experts handle your problems. Until the messaging service starts working, use free services for sending SMS via the Internet. There are quite a lot of them on the global network now.

Minutes and messages

If the minutes on the main tariff have run out, you can connect additional ones. You will need to use the USSD command Yota *105*100# . Thus, the user will receive another 100 minutes for calls on his balance. The request for users with tariffs effective from January 25, 2021 changes slightly. It consists of the following symbols: *106*x# . In this situation, “x” is focused on the number of additional minutes needed. You can add another 100 minutes to your current tariff plan via USSD *602# .

We must not forget about the opportunity to delight other users with beautiful messages. Unlimited SMS is connected using the command *603#. We must not forget that after each such command the call key must be pressed.