How to call a Beeline operator?

It’s not always possible to figure out the settings, services, tariffs, and debits on your own – there can be many situations, and it’s at such moments that the help of a consultant will come in very handy. The easiest and fastest way to get a comprehensive answer to all questions regarding communication services is to call or write to a Beeline support operator.

Of course, you can come to the customer service office, or try to figure it out on your own, but the offices are not open around the clock, and it can be a long walk, and it’s not always possible to find the correct complete answers on your own. Therefore, we will first look at how to get a free consultation by phone, and then we will talk about other ways to contact Beeline support.

How to call the Beeline operator for free?

You can call Beeline using toll-free numbers 0611 or 8-800-700-0611. It will be extremely difficult to reach an operator on them; often all operators are busy and you have to wait a long time for an answer. If you need to get basic information, then an answering machine - a “mobile consultant” that receives calls to these numbers is quite enough.

Using the “Mobile Consultant” service, you can find out your phone number, its balance, tariff plan and connected services, help, if necessary, disable them or connect others, and also tell you about current tariffs, discounts and new services of the company. In most cases, you can solve your problem simply by listening carefully to such a “consultant” and pressing buttons in response to his questions.

Basic rules for communicating with a “Mobile Consultant”:

Do you want to listen to the message again? Press number 9;
Need to listen to the information from the previous paragraph? Press #;
Do you want to return to the main menu? Press *.

You can call 0611 only from a Beeline phone and while within the coverage area of the Beeline network. You can call 8-800-700-0611 from any phone of any operator (you can even call from your home phone). Calls to both of these numbers are free.

To contact the Beeline operator directly quickly, without listening to the voice menu, you can ask your question by sending an SMS message to the number 0611. The support operator will also answer the question with a message or call you back within 1-2 hours.

Support

Beeline operator support specialists will help you solve all possible difficulties. Just call us at one of the toll-free numbers listed in this section.

Single free number of the mobile operator "Beeline":

Call the Beeline hotline for free from any mobile and landline phone in Russia.

How to call Beeline

The easiest way to directly reach a Beeline help center operator is to call one of the toll-free numbers listed above and wait until the system tells you all the items in the self-service voice menu, after which you will be automatically transferred to a free hotline employee.

When connecting, in some cases when the load level is high, the system will ask you to wait for the operator to respond and give you an approximate waiting time. Most often, this happens during peak hours at the company’s call center. The Beeline reference and consultation center short number 0611 is intended for calls from mobile phones in the Beeline network. If you are going to call the operator from another mobile operator in Russia (MTS, Megafon, Tele2 and others) or from a landline number in your region (including the largest cities: Moscow, St. Petersburg, Novosibirsk, Yekaterinburg, Nizhny Novgorod, Samara, Omsk, Kazan , Chelyabinsk, Rostov-on-Don, Ufa, Volgograd, Perm, Krasnoyarsk, Voronezh, Saratov, Krasnodar and Togliatti) you must use the free single hotline number of the Beeline operator

8 800 700 0611.

To contact the help desk from mobile other operators (MTS, Megafon and Tele2), call the toll-free number 8800 700 0611. Calls from mobile phones connected to the Beeline network are accepted via the toll-free short number 0611.

Number for calls to Beeline from abroad

When you are in Beeline roaming, abroad and in Russia, use the following toll-free number to call the Beeline subscriber service.

+7 (495) 974 8888

Calls to +7 (495) 9748888 are free of charge in any country in the world if you use Beeline roaming. However, when calling this number from foreign phones, both mobile and landline, the call will be charged in accordance with the tariffs of your telecom operator for international calls.

If you cannot or do not want to call the operator’s “Hotline” and prefer more modern methods of communication, contact the Beeline support service through alternative communication channels - the Internet and social networks. You will find all ways to contact customer service employees in the Beeline Support Service section.

Contact (Beeline) and technical support service work for the operator’s clients in the following regions and cities of Russia:

Moscow and St. Petersburg, Omsk, Novosibirsk, Yaroslavl, Tula, Bryansk, Yekaterinburg, Chelyabinsk, Nizhny Novgorod, Krasnodar, Rostov-on-Don, Vladivostok, Zheleznogorsk, Kazan, Sochi, Khabarovsk, Yuzhno-Sakhalinsk, Abakan, Alexandrov, Aleksin , Altai Territory, Anadyr and Chukotka Autonomous Okrug, Anapa, Apatity, Armavir, Artem, Arkhangelsk and region, Asbest, Astrakhan and region, Akhtubinsk, Achinsk, Balabanovo, Balakovo, Balashikha, Balashikha (22 microdistrict), Balashov, Barnaul, Bataysk, Belgorod , Belgorod region, Beloretsk, Belorechensk, Berdsk, Berezniki, Biysk, Birobidzhan and Jewish Autonomous Okrug, Blagoveshchensk and Amur region, Bologoe, Bratsk, Bryansk region, Velikiye Luki, Veliky Novgorod and Novgorod region, Verkhneye Dubrovo, Verkhniy Ufaley, Verkhnyaya Pyshma, Vladivostok and Primorsky Krai, Vladikavkaz and the Republic of North Ossetia, Vladimir, Vladimir region, Vnukovo, Volgograd and region, Volgodonsk, Volgorechensk, Volzhsky, Vologda and region, Volochaevskoye, Voronezh, Voronezh region, Voskresensk, Votkinsk, Vsevolozhsk, Vyshny Volochek, Glazov, Gorelovo , Gorno-Altaisk, Grozny and the Chechen Republic, Gudermes, Dalmatovo, Dedovsk, Desnogorsk, Dzerzhinsk, Dzerzhinsky, Dimitrovgrad, Dolgoprudny, Domodedovo, Dubna, Yeisk, Essentuki, Zheleznovodsk, Zheleznogorsk (Krasnoyarsk Territory), Zheleznodorozhny, Zhigulevsk, Zhukovsky, Transbaikal Territory , Zaraysk, Zelenogorsk, Zelenograd, Zelenodolsk, Zernograd, Zlatoust, Ivanovo, Ivanovo region, Ivanteevka, Izhevsk and the Udmurt Republic, Irkutsk, Irkutsk region, Istra, Yoshkar-Ola and the Mari El Republic, Kazan and the Republic of Tatarstan, Kaliningrad and the region, Kaltan , Kaluga, Kaluga region, Kamensk-Uralsky, Kamensk-Shakhtinsky, Kamyshin, Kansk, Karavaevo, Kashira, Kemerovo and Kemerovo region, Kimry, Kineshma, Kirzhach, Kirov and region, Kirovsk (Murmansk region), Kislovodsk, Klimovsk, Klin, Kovrov, Kolomna, Kolpino, Kolchugino, Komsomolsk-on-Amur, Konakovo, Kondratovo, Kopeisk, Korolev, Kostroma and Kostroma region, Kotelniki, Kokhma, Krasnogorsk, Krasnodar and the Republic of Adygea, Krasnoe on the Volga, Krasnoe Selo, Krasnoznamensk, Krasnoturinsk, Krasnoyarsk and Krasnoyarsk region, Kronstadt, Krymsk, Kupavna, Kurgan, Kurgan region, Kursk and Kursk region, Kurchatov, Kyzyl, Kyshtym, Leninsk-Kuznetsky, Lermontov, Lesnoy, Lesosibirsk, Likino-Dulevo, Linevo, Lipetsk and Lipetsk region, Lobnya, Losino -Petrovsky, Lysva, Lytkarino, Lyubertsy, Magadan and Magadan region, Magnitogorsk, Maykop, Malakhovka, Makhachkala and the Republic of Dagestan, Mezhdurechensk, Mendeleevo, Metallostroy, Miass, Mineralnye Vody, Minusinsk, Mikhailovsk, Mozhaisk, Monchegorsk, Moscow region, Moscow, Murmansk and region, Murom, Mtsensk, Mytishchi, Nadym, Nazarovo, Nazran and the Republic of Ingushetia, Nalchik and the Kabardino-Balkarian Republic, Naro-Fominsk, Nakhabino, Nevinnomyssk, Nerekhta, Neftekamsk, Nefteyugansk, Nizhnevartovsk, Nizhny Novgorod and region, Nizhny Tagil, Novaya Usman, Novokuznetsk, Novomichurinsk, Novomoskovsk, Novorossiysk, Novosibirsk region, Novouralsk, Novocherkassk, Novy Urengoy, Noginsk, Norilsk, Noyabrsk, Obninsk, Odintsovo, Ozersk, Oktyabrsky, Olenegorsk, Omsk region, Orel, Orenburg and region, Orekhovo-Zuevo, Orlovskaya region, Pavlovsk, Pavlovskaya, Pavlovsky Posad, Penza and region, Pervomaisky, Pervouralsk, Pereslavl-Zalessky, Perm Territory, Perm, Peterhof, Petrozavodsk and the Republic of Karelia, Petropavlovsk-Kamchatsky and Kamchatka Territory, Pechora, Pitkyaranta, Podolsk, Prokopyevsk, Protvino, Pskov and region, Pushkin, Pushkino, Pushchino, Pyatigorsk, Ramenskoye, Revda, Republic of Altai, Republic of Buryatia, Republic of Tyva, Republic of Khakassia, Reutov, Rostov, Rostov-on-Don and region, Rubtsovsk, Rybinsk, Ryazan region, Ryazan, Salekhard , Samara and the region, St. Petersburg and the Leningrad region, Saransk and the Republic of Mordovia, Sarapul, Saratov and the region, Sarov, Satka, Safonovo, Sayanogorsk, Sverdlovsk region, Svetlograd, Severodvinsk, Seversk, Segezha, Semiluki, Sergiev Posad, Serpukhov, Sestroretsk , Smolensk and Smolensk region, Snezhinsk, Sovetsky, Solikamsk, Solnechnogorsk, Sosnovoborsk, Sredneuralsk, Stavropol and Stavropol Territory, Staraya Kupavna, Stary Oskol, Surgut, Syktyvkar and the Komi Republic, Sysert, Taganrog, Taiga, Taimyr municipal district, Tambov, Tambov region , Tarko-sale, Tashtagol, Tver region, Tver, Tikhoretsk, Tolyatti, Tomilino, Tomsk, Tomsk region, Furnaces, Troitsk, Tuapse, Tula region, Tutaev, Tyumen region, Tyumen, Udomlya, Uzlovaya, Ulan-Ude, Ulyanovsk and region , Usinsk, Usman, Ufa and the Republic of Bashkortostan, Ukhta, Khabarovsk Territory, Khanty-Mansiysk, Khanty-Mansiysk Autonomous Okrug, Khasavyurt, Khimki-Kurkino, Chebarkul, Cheboksary and the Chuvash Republic, Chelyabinsk Region, Cherepovets, Cherkessk and the Karachay-Cherkess Republic, Chernogolovka, Chekhov, Chita, Chudovo, Chusovoy, Shadrinsk, Sharypovo, Shatura, Shakhty, Sholokhovo, Shushenskoye, Shuya, Shchekino, Shchelkovo, Shcherbinka, Elektrostal, Elista and the Republic of Kalmykia, Engels, Yubileiny, Yugorsk, Yuzhno-Sakhalinsk and Sakhalin region, Yuzhnouralsk, Yakutsk and the Republic of Sakha (Yakutia), Yamalo-Nenets Autonomous Okrug, Yaransk and Yaroslavl region.

Before calling the call center of the Beeline GSM/3G/4G/5G operator, please note that all conversations with customer service employees are recorded and used to monitor customer service. You can be sure that the operator’s hotline staff will provide the most complete and accurate information on all issues and will help resolve any difficulties.

Contacts and toll-free phone numbers of the mobile operator are provided in this section for informational purposes and are current as of November 2021. Use the official website www.beeline.ru to obtain information about all offers, tariffs and promotions of the operator in your region.

Beeline - Simple. Comfortable. For you

How to call the Beeline operator directly?

If you are in roaming, or you are not satisfied with the capabilities of the answering service consultant, then you can call Beeline directly and solve your problem with the help of a “live” operator.

To connect to the operator, call the Beeline subscriber support number: +7-495-974-88-88. A call to this number from a Beeline mobile phone from anywhere in the world will be free.

As soon as you get through, you will also be greeted by an answering machine, but only to find out which specialist to connect you with. And after answering a few questions in the voice menu, you will be redirected to the operator.

How to get through and what questions can be resolved in Beeline through the autoinformer

The Beeline operator has several tools to quickly resolve a number of customer issues. Methods of accessing information include:

Online chat on the provider’s website or in the My Beeline mobile application.
Subscriber's personal account.
Personal visit to a Beeline office or communication salon.
Service number and short commands.
Client center telephone numbers.

The easiest way, on the one hand, is to call the Beeline number. However, when you dial, you first get to the auto-informer. This option of communicating with a robo-consultant may not resolve all issues. You will need a live operator in the following cases:

The need to install a temporary lock on the phone.
Unjustified debiting of money from a personal account.
Erroneous funds transfer.

Therefore, further we will talk about methods of dialing to a live operator. Let's consider what needs to be done so that you can be connected to a company employee, and you can resolve all your issues.

Note! If you call the Beeline operator using the main customer center numbers, the auto-informer will first turn on. You can only get to a live operator through him.

How else to call Beeline?

In addition to mobile communication services, Beeline provides a wide range of telecommunications services, and their subscribers also need timely help and advice. For these purposes, individual technical support phone numbers are provided:

USB modem: 8-800-700-0080 Beeline Wi-Fi: 8-800-700-2111 Home Internet, home telephone and home television Beeline: 8-800-700-8000

If for some reason you were still unable to reach the Beeline support operator, and the problem could not be solved using the autoinformer, then you can contact the technical support center using one of the methods given in the article: Beeline support service contacts.

Email

Support for certain issues is available via email:

Create a new email;
Compose your appeal in free form;
Clearly formulate your request or question/problem;
Send a letter to the selected mailbox.

The support service and solutions to certain issues are available not only by phone number, but also at different addresses - select the desired category:

[email protected] ... – to send questions about the operation of mobile telephony;
[email protected] ... – you can send questions of a financial nature here;
[email protected] ... – technical requests are accepted at this address;
[email protected] ... – voice service problems to employees.

Please note that after the dog symbol you must insert the address of the operator’s internal server, namely beeline.ru.

We figured out which support phone number for Beeline corporate clients to choose when calling and how to find the right email address to send a request for support and assistance.

There are other methods of communication, which we will discuss below.

Additional note:

Dialing Beeline from a mobile phone is free and fast - we’ll tell you how to do it;
How to call a call center in a couple of minutes is in another article.

How to contact the online store operator

The company is actively developing online trading. Beeline regularly holds promotions and sales for its existing subscribers and website visitors. The assortment includes not only popular models of phones, smartphones and tablets, but also accessories and gadgets produced under its own brand.

If you have already made or are just planning a purchase in the operator’s online store, then you can ask any questions or report problems by contacting the call center at 8-495-725-5-725.

How to dial Beeline technical support from a landline phone

If there is a need to use a landline phone, then you need to dial the multi-channel Beeline technical support number starting with eight as follows. First, dial 8, then wait for the dial tone and continue dialing all subsequent numbers - area code, subscriber number. Sometimes you need to enter an extension number if you need to switch directly to a specific customer service department.

Calls from a landline phone to Beeline technical support short numbers are not possible, so if your mobile phone is in order, it is better to use it.

If there is a problem with the Beeline USB modem

For owners of USB modems, there is a separate hotline of Beeline operators, available to subscribers by calling 8 800 700-00-80. In what cases can you seek advice:

if the modem does not work;
if the connection is not established;
when the data transfer rate is very low;
there is a problem loading pages;
if necessary, configure the built-in utility;
when connecting external antennas to the modem to improve reception quality and signal amplification.

Before calling, you need to prepare information about the mobile number that is used to access the Internet, the device model (you can look at it on the case or packaging).

Problems with the Beeline Internet today

To begin with, it will be useful to check your current data transfer speed. To do this, you can use the test, which is available on the official Beeline portal in the “Internet self-diagnosis” subsection. The verification will take a few minutes.

To accurately determine the data transfer rate, we repeat the procedure several times. If there is no network or it is impossible to connect to the Internet through the “Internet Access” tab, you need to try to identify the cause of the problem.

The company itself gives several reasons for problems with home Internet.

Beeline provider failure

Interruptions in the client's connection may occur due to equipment failures at the service provider. You can find out whether the cause of the loss of the network is due to internal problems with the provider, through the Beeline contact center.

Engineering works

The network may not work well due to a temporary outage that occurs during maintenance. Call the operator and make sure that the cause of the problem is not technical work at the provider.

Check your balance

Perhaps the Internet is not working due to the fact that the services have not been paid for. In this case, you can open your personal account on the Beeline website and check whether the balance has gone into minus. The account status is reflected in the block on the home page of the account.

After depositing funds, the connection must be reactivated.

After opening your account, you need to go to the “Contracts” tab. The new page will display information about all services:

If the balance color is red, there is no money.
If the amount is shown in green or black, the contract remains active. Next to it is the end date of the billing period, i.e. the day by which payment for services must be made.

The router or Wi-Fi is faulty

This is the most common reason why the Internet does not work at home. The cause of the problem may be a breakdown in the router or incorrectly configured Wi-Fi signal transmission. You can find out whether the receiving device is working properly manually.

To check functionality you need:

reboot the router;
pull out the network cable from the device and connect it to the computer.

If, after the cord was connected to the PC, the Internet still worked, then the problem arose due to a malfunction of the router.

Check cable integrity

The problem may also lie in damage to the cord transmitting the signal. Remove it from the router or computer and inspect it carefully.

The insulated cable may break and tear due to external influences. If, after inspection, no damage to the shell is found, and other possible reasons for the lack of home Internet are not confirmed, it is worth calling Beeline employees to your home.

Communication via the site

You need to visit the official Beeline website and at the top of the page find a link called “Ask a Question”. Then you should select “Feedback” or “Chat”. In the window that opens, you need to voice the essence of the problem and leave personal information, indicating your phone number, name, and a special code. Soon a response from a specialist will appear with whom you can continue communicating online.

What options are there?

Several solutions are offered for communicating with a specialist:

Call customer service.
Via the official website.
By email.
In the application chat.

All options are free. You can call a specialist or use other communication methods. In what cases will you need to make a call:

You are having problems with various company services.
The connection is not working well.
Do you need help managing your account?
It was necessary to disable or connect services.
You cannot configure your phone to use the Internet.
Other situations in which it is impossible to do without the support of specialists.

For any problems that you cannot solve on your own, you must contact the company's employees.

They will help in various situations and cope with all possible tasks.

MTS Help Desk

MTS subscribers can also contact the support service for free from their mobile phone using the short number 0890, or use other phones that can be called from another operator, or landline. By the way, you can dial this number for free in Ukraine (Vodafone network) and Belarus (MTS network).

As with Beeline, you can wait a very long time for a connection with an operator. However, MTS has a clear division of subscribers into categories - regular and VIP clients. For the latter, the connection wait time is minimal, and you can become such a subscriber by spending a thousand rubles a month on communications.

MTS Help Desk
From MTS mobile number	0890
From any operator's number	8 800 250 0890
From mobile MTS in international roaming	+7 495 7660166

For other clients of the operator, a paid consultation is offered without waiting on the line. It is available during peak hours, when you may have to wait a long time for a consultation. In this case, the system will automatically offer to use a paid service, the cost of which is 20 rubles. For this amount, the subscriber gets the opportunity to call and connect with a specialist as a priority an unlimited number of times during the current day.

You can also get advice by going to the MTS website and clicking the chat icon with a specialist in the lower right corner. In the dialog box that opens, you will need to log in to your personal account. Without this, consultation is impossible. The connection to the operator is fast enough, so you can immediately type your question.

If, when you contact the chat, you are greeted by the Smarty virtual assistant, then type “live operator” instead of the message text. You will then be asked to confirm that you are interested in transferring to a consultant.

Call center

You can call from your mobile phone by dialing the combination 0611

. After the answering machine answers, you need to follow the commands that encourage you to press the number 0 steadily. After a couple of minutes, you will be connected to a live operator. From time to time, all specialists are busy, so the subscriber has to wait for an answer while remaining on the line. If you don’t want to stay in a waiting state for a long time, you can use it. In this case, the operator will contact you after release.

No need to ignore the voice menu. Perhaps among the voiced sections you will be able to find important information that will eliminate the need to communicate with a service employee.

If you don’t have a smartphone with a Beeline SIM card nearby, you can use the hotline1

. As a rule, getting through to them is not difficult.0 This number allows you to find out information about the mobile Internet. The Beeline help desk operates around the clock, helping users solve problems at any convenient time, without breaks or weekends. You won’t be able to reach a specific office by phone, which means that all emerging issues are resolved exclusively at the call center. You won't be able to get in touch without going through the answering machine.

You can send your question as a message using the number 0611 . The dispatcher will certainly respond to the request and contact the subscriber.

In the application

Operators are now developing programs that make life easier for ordinary users. You no longer need to remember various commands and numbers; your account is managed in the application.

You can download the program in the official store. Install it on your smartphone, authorization will occur. You will have full access to your account, view information and manage services.

You can contact the operator in the application. Go to the “Chat” item, write a question and send it for consideration. The employee will accept the request and promptly respond to the subscriber. Advantages:

Easy and comfortable communication.
In the program, the answer comes much faster than with a personal call.
You can read the message later, without necessarily waiting for feedback.
Significant savings in subscriber time.
The program allows you to immediately connect or disconnect services and provides a full range of management capabilities.

What issues can technical support help with?

Contacting technical support solves problems related to the use of a particular service.

List of questions for consultation:

checking the possibility of connecting fixed telephony;
change in tariff conditions;
setting up a wireless modem;
new tariffs and their conditions;
change of tariff plan;
setting up mobile internet;
setting up devices to access a wireless network;
order call details.

Via SMS

This is an ideal option for those who are used to saving their time. The subscriber will not need to call the operator, and then they will talk to him. He can simply describe the essence of his problem in an SMS message and send it to number 0622. As a rule, the answer comes in a maximum of an hour. However, you need to know that you can use this service only until 22-00 Moscow time.

By federal Beeline number

Another communication option is the federal Beeline number. The subscriber needs to call the number 88007000611. In this case, he can use both a cell phone and a landline. In addition, the service number is available to those users who use the services of other mobile operators. The connection algorithm is completely identical to that described above, when the call is made to a short number. If the subscriber is in international roaming, he can dial the number +74959748888 and ask a question related to the work of the cellular operator or solve some other mobile communication problems.

Call for questions about other services

To understand how to contact the Beeline operator directly regarding the operation of other services, you need to remember only three numbers. After all, even if you are not connected to mobile communications, but use other products offered by the company, it is also important for you to know how to call a live Beeline operator. Call center phone numbers differ from each other: