“Hello” service from Beeline - description, cost, activation and deactivation

Description from Beeline

Service from Beeline.
The paid mobile operator Beeline allows you to broadcast music instead of long signals when making an incoming call.

The subscriber can independently select a composition from the list of available files. The catalog of melodies contains more than 20 thousand tracks of various directions and genres.

For example, the client can choose children's songs, short jokes or background music (the anthem of Avtoradio or another radio station).

How much does a corner cost?

Musical melodies instead of beeps are a paid service. Its cost directly depends on the subscriber’s choice. For example, when choosing a tune from super hits, the client pays a tariff of 70 rubles for annual service.

When you go to the popular songs section, Beeline charges a standard subscription fee plus an annual fee of 17.5 rubles.

The standard fee for a connected service with a free melody is 2 rubles per day, every day, or 60 rubles after a month (depending on the established payment mode - prepayment or post-payment).

Once you have installed the option, it is important not to forget to periodically top up your balance, because after the first year, the operator will charge the subscription fee for the new period.

When the need for musical accompaniment while waiting for a response has disappeared, Hello Beeline is turned off for free.

If you choose to include greetings instead of music, you will be charged 10 rubles for the recording service. To create a personal greeting, dial 0778 or 0770.

Connection methods

If the subscriber prefers to hear music on the phone instead of monotonous beeps, then it is necessary to activate the service using one of the following methods:

• through the “Personal Account” (before the first login, you must send the command *110*9# to receive registration data);
• using the portal privet.beeline.ru;
• through the My Beeline application installed on a smartphone (available for equipment based on iOS and Android operating systems);
• using the automatic system by calling 0770.

How to give

It is possible to give a melody only to a Beeline subscriber already connected to. To do this, using your number, you must select the “Greeting as a gift” menu item. You can do this in any convenient way (on the website, in the application, or by calling the technical support department).

The track can be an excellent gift for a loved one. However, you can use the donated song for free only for 14 days, after which the annual subscription fee will be charged. It is worth warning the person about this when sending.

How to set a melody instead of a Beeline beep

After activating the function, the client selects the melody he likes from the catalog and then sends an SMS to 0784 indicating a 6-digit digital code.

When using a computer or smartphone, you need to decide on the file, and then specify the phone number on which music will be activated instead of beeps for an incoming call.

Please note that for a standard “Hello” you will need to pay up to 70 rubles for the melody. Every month, Privet Plus users are provided with free music.

To replace the melody, just select another file and confirm the action by sending a command. The number of replacements is not limited by the mobile operator; the subscriber can set ringtones at any time of the day.

The client has the right to create his own library of melodies containing up to 50 files (both paid and free). There is a function for previewing a musical composition (the sound is broadcast through the speakers of a smartphone or computer or through headphones).

Instead of the basic content offered by the operator, you can record your own greeting (the price of the service is 10 rubles per message lasting no more than 30 seconds, the validity period is not limited).

To save a file, you need to dial 0770 or 0778, and then dictate a message into the smartphone’s microphone. After the procedure is completed, the subscriber can replace the beep with an original message, which becomes visible in the list of files available for .

Buy the melody you like.

Ringtones catalog

All connected subscribers have the opportunity to download any melody from the huge catalog available in the application. A large selection of music of different categories will provide a good mood and satisfy any, even the most demanding, taste.

Each music category of the catalog contains music files ranging from several dozen to several hundred. The client has simultaneous access to 50 melodies.

Music categories:

1. Sounds and names.
2. Lounge.
3. Pop music.
4. Soundtrack.
5. Humor.
6. Greatest hits.
7. Caucasian music.
8. Russian rock music.
9. Electronics.
10. Jazz.
11. Club music.
12. New items.
13. Rap, hip-hop.
14. Ethnic music.

Among the performers of songs from the catalog are famous Russian and foreign stars. Such as:

• Arash;
• Justin Bieber;
• Arthur Pirozhkov;
• Dima Bilan;
• Egor Creed;
• Philip Kirkorov;
• Diskoteka Avaria;
• Polina Gagarina;
• Svetlana Loboda;
• A lot others.

Tip: After abandoning the function due to the annoying “Hello” melody, you can connect it again, because the catalog is updated on an ongoing basis.

Disconnection methods

The client may refuse to use the service by:

• placing an outgoing call to a separate number;
• “Personal account” (through the additional services management section);
• technical support operator;
• operator in a communication salon.

Call to a special number

Algorithm of actions:

1. Dial the number 0674090770, intended to control the “Hello” function.
2. Wait for connection to the automated system.
3. Follow the answering machine prompts. If the operation fails, make a second call or use another method (for example, a Beeline subscriber’s personal account or the services of a technical support hotline operator).

Call the number 0674090770 to disconnect.
Sequence of actions when using the “Personal Account”:

1. Launch the mobile operator portal and enter your username and password.
2. Enter the service management menu and select the “Hello” function.
3. Disable music streaming and confirm the change.
4. Log out of your “Personal Account”.

Contacting technical support

To cancel the service, you must dial 0611 of the operator’s mobile advisory service and wait for the connection. Then you need to follow the prompts, you need to remember that the call is free.

The subscriber can re-activate the function at any time; there are no restrictions on the number of activation or deactivation operations during the reporting period (for example, a month).

Visit to the company office

To disable the service through your operator, you must:

1. When visiting a Beeline office or a communication salon, it is recommended to have an ID card with you.
2. Contact a available employee and indicate the phone number and a list of functions that need to be removed or connected.

Detailed description of the service

Each Beeline subscriber has the opportunity to replace telephone signals with excerpts of popular melodies, jokes, or “gags”! After such a replacement, each caller will hear not ordinary beeps, but music or voice fragments.

As a result of connecting the service, “ Phi-Plus ” will also connect. In this case, any melody from the catalog posted on the site will become available. There is no need to pay separately for each piece of music. Their downloading and installation is completely free.

• Beeline personal account: registration on the site, account functions

By enabling the option, the user can set the dial tone:

1. Melody.
2. Just a joke.
3. A greeting of a musical or voice type, recorded independently.

All musical and other fragments are selected on the melodies catalog page of the mobile operator’s website. You can use the service by gifting it to another person. Then, when you dial his number, you can hear your favorite music or joke.

Tip: Your My Beeline personal account will help you find out whether this function works on a particular number.

0770 number scam

Beeline subscribers noted that the operator sent text messages with the number 0770 and an offer to receive additional information by making an outgoing call.

After connecting, the client automatically activated the function, and an automatic informer offered to configure the service or refuse further use.

When trying to turn off Hello, the robotic system broadcast information about a failure or transmitted an error code with a suggestion to repeat the operation later.

The client was forced to repeatedly contact the robot, refuse the function through the “Personal Account” or through technical support operators.

Numerous complaints from subscribers about unlawful debits for imposed services led to a revision of the customer service policy. Since January 2021, there have been no cases of sending messages with a proposal to activate the “Hello” or “Hello+” function.

Price

The subscription fee for using the service is 3.5 rubles/day for Moscow. Purchasing music that will sound instead of beeps is carried out for an additional fee - you can find out the cost of melodies in the online catalogue. It should be noted that the prices indicated in the store represent the amount of monthly charges and not one-time charges. Renewal of the greeting lease occurs automatically, as a result of which the user does not have to waste time reconnecting the option.

If the subscriber wants to record his own voice message, he will have to pay 10 rubles per minute of the created greeting. There is no subscription fee for your own audio track. When giving a ringtone to a friend, the first month of rent is paid by the individual who ordered the service, and then by the owner of the mobile number. If the recipient of the gift has never used the option, then he should be warned about the amount of the subscription fee, which begins to be charged daily from the 15th day after activation of the service.

Subtleties of choice

on Beeline includes a selection of melodies for yourself or a friend as a gift. Before connecting the option, you need to familiarize yourself with the following features:

• The maximum number of recordings of your own melodies or sounds is 50;
• The offer works in all regions of the Russian Federation, on all operator tariffs;
• To give a song to another subscriber, it is necessary for him to activate “Hello” on his mobile; Or maybe you need to know how to add a number to an emergency, then click on the link.
• Music subscription renewal occurs automatically when the previous subscription expires;
• By default, the selected music is installed on all calls at once.

Main functionality of your personal account

A list of activated services, information about the current tariff plan and balance status are always available in the client profile. At the top of the page there is a main menu, which consists of the following items:

• “Tariffs”: contains the name, parameters and description of the tariff plan used. There is an option “Change tariff plan” and a convenient sorting of current and profitable tariff offers is implemented.
• “Services”: allows you to view all active and available services. It is enough to remove or check the boxes to optimize the list by deactivating the less useful ones and connecting the necessary ones: an important section containing information about payments, balance status, details of services received. Here you can view by date all movements in the account and the purpose of their purpose, set up monthly e-mail sending of a detailed financial report in xls or pdf format.
• “Application history”: this section stores information about the subscriber’s relationship with the operator. Applications for connection (disconnection) of services, account replenishment within the framework, etc.
• “Help and Feedback”: contains answers to frequently asked questions and helps the subscriber overcome the problem. Here you can “Create a request” to the operator and receive an instant response.
• “Payment methods”: Beeline customers are given the opportunity to determine the minimum account limit, replenish the balance of their number and the number of loved ones through the website, from a bank card, using a one-time payment in automatic payment mode. An application for connection is available in this section.
• “Recommended offers”: subscribers often do not have enough time to monitor the optimization of operator offers regarding services and tariffs. If (at Beeline’s discretion) the current terms of cooperation are less beneficial to the client than any other tariff plan, the company places a corresponding offer in this section.

Useful tips for the subscriber

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