Telephony at a high level: IP telephony from Megafon

To organize the successful operation of a company, one of the last things you need to think about is organizing communications. It should be reliable, inexpensive, provide many opportunities, optimizing the company's work. Below we will talk about one of the types – IP telephony. To a greater extent, this service will be useful to business , although individuals will also be able to use it, albeit in a limited form.

VATS: what a beast

To the abbreviation ATS.
Most users probably don't need any explanation; everyone knows that this is a telephone switch that works automatically. Such a station requires bulky and expensive equipment, laying even more expensive communications over many channels and numbers. Fortunately, experts have developed a modern and inexpensive analogue - a virtual PBX, for which you do not need to lay dozens of cables, but one channel is enough. Why do we need such a station based on IP telephony from Rostelecom, what are the advantages for entrepreneurs?

• Detailed and informative call usage statistics.
• To eliminate the need to call back, the current operator has the opportunity to independently redirect the interlocutor to another operator.
• Possibility of setting up an automatic voice menu (the interface is clear, flexible, functional).
• The service is configured remotely.
• The ability to record all conversations to improve the quality of service.
• Being an automatic exchange, all calls to the same number (for callers) are instantly forwarded to less busy operators. This reduces caller waiting time.
• Each employee has his own short telephone number for internal communication within the company.
• The ability to create a blacklist (protection from telephone hooligans), a whitelist, set a waiting tone and the ability to keep the client online.
• Call forwarding is possible not only to an internal number, but also to the mobile or home number of a specific telecom operator.

In general, for a small business, a PBX means as much as a full-fledged PBX for any large organization. We understand why this is needed. How to connect, install and configure it?

Basic information

“Virtual PBX” (abbreviated as “VPBX”) is a product intended for corporate clients, which allows you to equip your office with a multifunctional VPBX with the ability to analyze calls made. This service is intended for office telephony over the Internet. This allows company employees to communicate with each other without additional costs, as well as communicate with clients on favorable terms.

Features of the “virtual PBX”:

• automatic business greeting;
• the ability to create a conference call for communication in the office;
• customizable call forwarding to a specific employee or department depending on the time of day;
• the ability to record calls to check the quality of employee work;
• ability to maintain a blacklist;
• organization of IP telephony, namely Internet calls;
• manage incoming calls using an answering machine and answering machine in the absence of available operators;
• integration with a CRM system for maintaining and managing the client base.
• short internal numbers for convenient communication between employees within the company;

will allow your company to combine offices into one IP network, even if they are located in different regions or countries.

Using “Virtual PBX” you can configure automatic number substitution for outgoing calls from SIP:

• regional substitution of employee or department number.
• replacing a number assigned to a specific employee or department;
• replacing the main company number;

“Virtual PBX” has no territorial reference. By connecting this service to a company SIM card, you can change the location of your office and install the equipment to your liking. When the equipment is connected to the Internet, it will receive the same numbers and will be serviced at the same rates.

eMotion app

MegaFon allows its subscribers to use the eMotion application on their phones. With its help, you can make calls and exchange text messages, while only mobile Internet traffic is used. In addition, the advantage of the program is that you can make calls and send SMS all over the world, regardless of whether other people have the application installed. You can use the service both via the mobile Internet and via a Wi-Fi connection. The subscriber number remains the same. There is no need to create new accounts.

The application is available for installation to subscribers whose phones run on the iOS and Android platforms.

What is allowed to clients with such a service:

1. Automatic authorization is performed;
2. Registration is carried out through a code that is sent one-time in the form of a message;
3. It is possible to configure the desired mode of incoming calls and SMS;
4. You can send not only SMS, but also coordinates, photos, etc.;
5. The phone book is synchronized with the installed application. This allows you to quickly and conveniently search for the right person in your contact list;
6. Possibility to call all over the world.

How it works

Megafon telephony for business is the absence of wires, a new generation solution! The work is based on the SIP protocol, supported by some devices, which we will discuss below.

Thus, communication takes place via the Internet - regular telephone lines are not used. You no longer need to connect to a PBX, since IP telephony technology is implemented in the virtual space!

We have figured out the operating principle of Megafon sip telephony - let's figure out what the features of this technology are, why is it so popular?

What does this service provide?

Virtual or cloud PBX Megafon has a number of advantages:

• IP telephony;
• blacklists;
• processing incoming calls through the IVR menu, answering machine, answering machine to clarify the information available during the activities of all operators;
• short numbers for internal communication between employees;
• free communication between employees;
• automatic business greeting;
• forwarding management at different times of the day;
• integration with amoCRM, Bitrix24 for accounting, customer base management;
• economical communication with any phone number.
• recording incoming calls and conversations to assess the quality of employee work;

Types of IP telephony

IP telephony at Megafon is provided within the framework. The service itself is divided into three groups:

Comparison of IP telephony technologies

What it is?

Multifon is a mobile application, PC software, Internet resource and service of the same name from the Megafon company. The latest redesigned and improved version of the mobile application is called eMotion MultiFon. There is also a version of this service package for corporate clients called “Multifon for Business”.

How does this whole set work and what does it give to those who decide to use it?

The meaning of this entire set of services is simple - this is software with the ability to install a client (application) on mobile devices with an online option for using it on a PC, designed for making calls and sending messages in chats using VoIP technology (the general name for IP telephony options) between users who have installed the same software.

In order to make calls and send short messages to “external” numbers (those who do not use Multifon) from the application or through a web form on the service website, service is provided at special rates after activating the service of the same name.

The difference between Multifon and other similar services is that after registering in the application and connecting to the service, it is linked to the main balance of the mobile number and funds for using the service are debited directly from your account.

Installation, use and registration are available only to MegaFon subscribers and the subscriber registers in the application using his Megafon number.

Features of MegaFon IP telephony

MegaFon IP telephony introduced. It is aimed at business customers and allows instant calls to Internet-connected workplaces. Its features:

• Single account for multiple outgoing lines. By default, subscribers have access to two lines, but using the USSD * 137 # command, their number can be increased to 20. The balance for all lines is common, which allows you to make several outgoing calls simultaneously;
• If any configured hardware is used for outgoing calls, incoming calls are answered on the GSM phone by default. You can also set up to receive incoming messages only on connected SIP equipment or on all devices at the same time.
• Honest per-minute call rates in all directions - no packages or other subtleties that confuse pricing. The scheme is simple: so much is said, so much is paid;
• Available at no additional monthly cost, this is a simple telephone service designed to replace a more expensive landline phone with a mandatory monthly fee and high cost for out-of-town calls. The absence of a subscription fee will allow you to call workplaces with minimal costs;

IP telephony can be used by both individuals and legal entities, regardless of the service region. Commands for connecting and disconnecting the service will be given later in our review. In the meantime, we will tell you about the additional services provided within the framework of MultiFon Business.

Management of virtual PBX from MegaFon

Your personal account is used to manage VPBX. Here new users are added, groups of employees are formed, recorded telephone conversations are intercepted, and call distribution scenarios are set up. The personal account is simple, does not create difficulties for administrators, is entirely in Russian and does not contain dark spots.

In addition, a proprietary mobile application is provided for working with VPBX. It is designed to manage basic station settings, track employee performance and view statistics, obtain call summaries and listen to them. There is a special offer for MegaFon clients: one month of analysis is free when installing a mobile application. The application is available for Android and iOS devices.

Equipment for workplaces

To install telephones in the workplace, you can use any equipment:

• Computers with softphones installed: Any SIP softphone will do. The computers themselves are complemented by headphones or headphones with a microphone.
• VoIP adapters – used to simultaneously connect one or more phones, each handset can have its own number;
• IP phones of any brand: easy to set up, allow you to make and receive calls without turning on your computer, can be integrated with cordless phones and headsets;

You can also use smartphones with softphones installed and mobile phones included in a switch (even the simplest handsets are suitable, since the connection occurs at the network level).

Advantages and disadvantages of MegaFon Internet telephony

Internet telephony is an excellent option for small, medium and large businesses, as well as for use by individuals. In contrast, a dedicated telephone line is tied to an office or company. Even when you go on vacation or a business trip, you can take your Internet telephony with you and be always in touch.

This service is great for companies whose clients and partners are located in different cities. They can install short numbers within the company and also save on telephone costs. As a bonus - the ability to unify the telephone number, i.e. choose uniform numbers for employees from different geographic locations.

MegaFon services

“MultiFon Business” is the simplest IP telephony without many of the business functions inherent in virtual PBXs. But there are some more useful features here. Let's explore this in more detail.

Intercom

Calls within the service to SIP ID numbers are free. Each subscriber connects to the SIP ID of the “ [email protected] ” module; calls between them are not charged. Thanks to this, you can establish free communication within the office, as well as between branches. Please note that calls to mobile numbers associated with SIP ID data are charged as calls to a mobile phone.

Additional numbers

When calling clients, you can use an additional number - landline or mobile. You can link a number in 8-800 format. It is recommended for use in both small and large companies, as it significantly improves the image. Having an 8-800 number is perceived by customers as an advantage and increases trust. Set outgoing so that it is visible to all participants in the call.

The 8-800 number is paid according to a separate price list with prices for all incoming calls. Calls to 8-800 are free for subscribers.

Multichannel numbers

With a regular mobile phone it is impossible to work with more than one client - only one outgoing line. There are two lines, but they don't work at the same time. Megafon IP telephony easily solves this problem: with its help you can receive and make up to 60 calls simultaneously. Create a full-fledged call center without a virtual switchboard and get positive customer feedback. At the same time, office employees will be able to make several dozen simultaneous outgoing calls.

Equipment used

To work with IP telephony, you can use any equipment:

• VoIP gateways of any model are connected to them: classic landline phones, including those with a cordless handset. For this purpose, the gateways are equipped with appropriate FXS ports;
• IP-PBX: Possibility of connecting mobile communications and office telephony to expand capabilities.
• Softphone (softphone) - the practice of real users suggests that IP telephony from the MegaFon operator successfully works with almost any application, including mobile platforms. Built-in IP telephony is also supported in smartphones with Android operating system version 4.0 and higher;
• IP phones of any model allow you to make calls without using a computer. MegaFon supports IP phones from dozens of manufacturers. If you have any problems with the settings, contact technical support - your contacts will be listed below. Cordless IP phones are especially affordable. You can also connect headphones to them, which is very convenient when there is a large flow of calls from clients;

To configure the equipment, use the online configurator on the MegaFon website. Select the device type and manufacturer name, and receive a file with instructions for further setup.

MegaFon tariffs

Call costs:

• From mobile phones - according to the tariff plan used, for example, according to the tariffs of the current “Manage” line;
• From landline phones with the “Record outgoing from SIM cards” option enabled – according to the tariff used;
• From landlines without connection, options are available at MultiFon Business tariffs.

Direct landline numbers and numbers in the 8-800 format are paid separately.

“MultiFon Business” tariffs for calls:

Tariffs "MultiFon Business" when making a monthly guaranteed payment:

Signaling protocols used

In the history of communication there are several IP protocols (types of call service in IP telephony), here are a few:

• H.248 (same purpose as the previous one);
• SIP (Session Initiation Protocol).
• MGCP (Multimedia Gateway Control Protocol);
• H.323;

IP telephony on the UIS platform supports the SIP signaling protocol; today it is the most flexible, promising and most commonly used in the world for telephone conversations on the Internet.

Multifon for business

This service is indispensable for corporate clients who can use it to work in IP telephony. This makes it possible to significantly simplify business processes. It is enough to bring the Internet to the office building and connect SIP devices (computers, telephones, IP-ATC). The operator provides a multi-channel telephone number that allows you to make about sixty calls simultaneously.

This feature provides a number of benefits:

• fast, guaranteed, eavesdropping-resistant communication system;
• high access speed ensures high quality communication and, therefore, faster operation;
• A company with multiple branches or multiple offices can provide an internal wireless connection very efficiently.

This option is compatible with an application called eMotion. In the corresponding section of the official website you can get automatic settings.

"Multifon" gives you the opportunity to:

• set up a direct connection directly from the portal, which will speed up interaction with the client and stimulate sales;
• organize a virtual telephone exchange option with the VIR menu, lines and routing;
• launching an 8-800 telephone number for clients whose calls the company pays directly;
• use of local, long-distance and even international connections at fixed prices.

Rates

Megafon VAT has different values ​​depending on the specific tariff. There are three proposals in total.

Base

• 200 rubles for each new employee;
• Recording a conversation – additional 1000 rubles.
• Monthly subscription fee – 1000 rubles;
• Includes 7 employees;

Average

• 150 rubles for a new employee;
• Recording and storing conversations – 1500 rub. / Month
• Subscription fee – 1800 rub. /Mon;
• 15 people;

Full

• 100 rubles additional payment for each new person;
• 3500 rub. For recording and archiving calls.
• 3000 rubles per month;
• Access for 30 employees;

Measures of analysis and integration for each tariff - an additional 500 rubles per month.

You can calculate the price taking into account the specifics of your company’s work on the operator’s official website. Specify the number of employees and select the required additional functions:

• Recording conversations.
• Analyzes;
• Integration with CPM;

You can request a one-week trial period to evaluate the capabilities of Megafon cloud PBX.

Tariffs and costs

has three tariff plans that can be supplemented and expanded at your request:

1. Tariff “Basic”: Subscription fee – 1,000 rubles/month. Workplaces included - 7 pcs. The fee for each additional workplace is 200 rubles/month.
2. Tariff “Medium”: Subscription fee – 1,800 rubles/month. Workplaces included - 15 pcs. The fee for each additional workplace is 150 rubles/month.
3. Tariff “Basic”: Subscription fee – 3,000 rubles/month. Workplaces included - 30 pcs. The fee for each additional workplace is 100 rubles/month.

Users who activate the service for the first time receive it in test mode without payment for a period of 14 days . Further payment is made in full.

Each tariff includes:

• SIP telephony;
• call history;
• single-level voice menu;
• number substitution;
• unlimited number of forwarding rules;
• company work schedule;
• internal calls to short numbers;
• blacklists;
• melody on hold;
• call interception;
• notification of a missed call in Telegram.

Additional services:

Recording calls and storing them for a year: - Basic - 1,000 rubles/month; — Average — 1,500 rubles/month; — Full — 2,500 rubles/month.

Integration with CRM - 500 rub/month; Analytics - 500 rub/month.

Analytics - reports showing the effectiveness of employees and groups, the quality of customer service, and the effectiveness of advertising.

A document with detailed prices for tariffs and additional services can be found at the end of the article.

Price

It is possible to connect IP telephony with the ability to quickly access the “Virtual PBX” from the MegaFon operator, the service is provided with a monthly subscription fee. It will differ from the number of employees for whom the connection is being made:

• For 3000 rub. / Month Connect 30 phones with basic functions (for each additional workplace there is an additional payment of 100 rubles, and for the ability to record conversations - 2500 rubles per month).
• For 1800 rub. / Month Connect 15 phones with basic functions (for each additional workplace there is an additional payment of 150 rubles, and for the ability to record conversations - 1500 rubles per month);
• For 1000 rub. / Month Connect 7 phones with basic functions (for each additional workplace an additional payment of 200 rubles, and for the ability to record conversations - 1000 rubles per month);

Additional features: connecting analytical programs for assessing the performance of work with the client base or integration with CRM – 500 rub. / Month

If you haven't used MegaFon yet, you can connect in test mode for two weeks without a monthly fee, you only pay for outgoing calls.

The cost of calls is different - in your region it is cheap, long-distance calls are more expensive. All rates are indicated in the description. Tariffs for Internet calls are cheaper than standard telephony, which makes it profitable. Calls can also be handled, which is not possible with landline phones. All detailed information about the cost of minutes is available on the MegaFon website.

Features of Megafon virtual PBX

The main functions of a virtual PBX are:

• voice menu with call distribution;
• redirection;
• recording conversations.

Connection for small and medium-sized businesses provides these functions to the digital protocol of the mobile operator. The PBX automates call processing without distracting company employees from business development.

With the help of a multi-channel telephony line, the same company number can receive several customer calls simultaneously. Thanks to automatic redirection and voice menu, the client will immediately get to the desired section of the company. Employees will also be able to receive customer calls on their office landline and work mobile phones.

The company's phone number will never be busy again. The calling client will be greeted by a standard voice greeting, followed by an answering machine that provides information about promotions and new services, as well as the distribution of calls to specific phones.

A virtual PBX will attract attention to the company by sending SMS business cards. This function also allows clients to order a call back via an online request.

Recording of telephone conversations can occur not only from landline phones connected to a public network. Access to call recording is provided on all company devices, even smartphones and mobile phones.

You can connect any landline phones and mobile numbers of MegaFon from all regions of the Russian Federation to the virtual PBX. You can use unified telephony under a single convenient number starting with 8800.

The virtual PBX from the telecommunications company MegaFon has detailed reporting, which the user can request at any time in the user’s personal account on the official website of the mobile operator. Also in this menu you can find out the communication data of each employee. Specific phones are tied to a specific employee and record all calls made or received, missed calls, as well as monitor the effectiveness and duration of the call.

What devices are required to make a call over IP?

IP telephony can be accessed using simple IP equipment: a PC (a standard softphone must be installed), a special easy-to-use IP phone or an IP gateway. It's up to you to decide which IP devices you choose to make and receive calls. Many companies today actively use video communication - a mobile phone, laptop or PC is suitable for organizing a video call. However, if you do not want to leave the equipment familiar to you and your employees, data transmission over IP channels can be configured on a regular radiotelephone and even a fax using an IP gateway.

Easy version

In addition to the full use of the service by connecting the service, there is a connection option called Multifon Light. What it is? Light Multifon is connected by simply downloading and installing the application on the device. There is no need to make a request to connect the service. The application will work through any Internet access point in a lightweight mode.

After registering in the application, the use of the “Easy” mode remains available for 3 months without activating the full mode. The account will then be blocked. If you do not want to use the maximum service, but want to use Multifon Lite, just register again.

What functions are available to subscribers who decide to use Multifon.Lite? Chatting, voice communication and video communication with those who have any version of Multifon installed are available. Access to calls to external numbers through the application is not provided.

Using the Light version is free. It works on the principle of standard messengers. Funds are debited only if mobile traffic is consumed.

How to connect?

If you do not have an officially issued company SIM card, you need to contact the Megafon communications department by filling out the Connection or Disconnection Form, which you can say here or find at the end of the article.

If you have a corporate SIM card, you can use the following methods:

1. Use the service command * 993 * 521 # call button. Next, complete the short procedure for activating the service, which takes no more than 5 minutes;
2. Send an SMS with the text “8993” to number 521;
3. Come to the Megafon communication salon and ask a department employee to connect;
4. Use the company’s personal account, log in and activate the service manually.

USDD command

If the client decides to connect to the cloud PBX from MegaFon using the USDD command, dial the quick connection number * 993 * 521 #. This must be done from a mobile phone registered to a legal entity, because the cloud PBX will be connected specifically to this subscriber. After entering the USDD command, the user will need to complete the service activation procedure; this action will take no more than 5 minutes. Then the VPBX will be connected.

SMS

When filling out an application via SMS, a legal entity must send a text message with code 521 to number 8993. The SIM card must also be in the name of the subscriber company, as in the case of connection through the USDD command. After sending the message, the user must activate the service by replying to an SMS from the mobile operator.

Phone call to the hotline

Another convenient way to connect a cloud PBX from a telecommunications company is to call the sales hotline 8-800-222-61-38. You can call from any convenient number; the cost of the call is free for MegaFon subscribers and is equal to the standard tariff for numbers of other mobile operators. Next, you need to go to your personal service manager and apply for a cloud PBX.

Personal appeal

When contacting in person, you can choose any MegaFon mobile phone store. A company representative must inform about the service of interest, indicate the tariff plan and all devices that will be connected to VPBX.

The legal entity must be a corporate client of MegaFon, otherwise the connection will not be disconnected.

By connecting to the main VPBX tariff plan, the subscriber can also complete integration with one of the CRM services. The following offers are available to choose from from the megaphone:

• PlanFix;
• retail CRM;
• CLIENTS;
• Bitrix24;
• Integration of another CRM via REST API.
• amoCRM;

These services allow you to see the client’s name when you receive an incoming call, save information about the conversation, call convenient numbers with one click, and also automatically save voice call data and record the conversation directly to the caller’s personal card. More detailed information about each CRM service can be found in the mobile company’s database: https://vats.megafon.ru/first.

Setup and management

To set up a MultiFon account, you need to:

1. Launch the Zoiper Softphone application.
2. After the start menu with dialing appears, select the “Settings” option.
3. In the application settings window that appears, select the “Accounts” section.
4. The list of accounts must be empty. To add it, you need to select the function in the upper left corner of the screen.
5. In the account creation window that appears, select the SIP option.
6. Next, maintain account settings that make it possible to use MultiFon services. This includes: subscriber number, host, password for the MultiFon service, etc.
7. After filling in all fields, click the “Save” button.

If everything is done correctly, a green check mark will appear in the account field, and the subscriber number will appear in the dialing field.

All IP phones support virtual PBX functionality, with the ability to transfer and hold calls. To record incoming and outgoing connections, there is a Call Recorder feature.

Desk phones can work simultaneously with mobile phones.

Here is an example: a company employee has a corporate SIM card installed and has a desk phone. In this case, the incoming call will arrive on your mobile phone and your work phone at the same time. This is convenient because an employee can pick up the phone even if he is not at his workplace, because the mobile phone can be carried with him.

MultiFon functions can be managed in your personal account. To gain access to it, you must fill out an application and send it by fax or e-mail to the MegaFon salon. After this, a login password will be sent to your mobile phone.

Your personal account provides many opportunities to your subscribers:

• control the costs of communication services and their payment;
• receiving reporting documents in electronic form;
• managing spending limits;
• information about connected services;
• accounting of numbers assigned to employees;
• changing the tariff plan, managing it;
• connecting and disabling additional services;
• forwarding management, etc.

You can set the call reception mode via the number *137# and pressing the call button. Here you can quickly set up the modes for receiving calls: to a SIM card, to a Multiphone, or to a SIM card and a multiphone. You can disable this service by sending a request to the same number, *137#.

Setting up a virtual station

There is no need to perform complex manipulations to get VPBX ready for use. But first you need to become a corporate client of Megafon. If you have not previously concluded an agreement with the operator as a legal entity, you should contact the office.

Existing Megafon business clients can send the command * 993 * 521 #. This will connect the virtual PBX to the corporate number. You can also send an SMS with the text “521” to the short number 8993.

The last step in creating a station is activation. Located on the page wizard.megapbx.ru. The client will be asked to select a tariff and enter registration data.

• If you have questions, you can contact technical support by calling 8 800 5500 500.
• For your information

How to set up the MultiFon Business profile on SIP phones?

Use the instructions on the service website.

Outgoing calls to all phones are charged at reduced prices.

Sending SMS, MMS is carried out when connecting the UMS option and is charged according to the terms of your tariff plan.

Connecting the service

If you have a valid contract, the service can be activated using the USSD command *137#. Alternative ways to connect to the service are available:

• in the Megafon Business application;
• through your personal account;
• text message to number 1117.

New subscribers can fill out an application for connection through the official website of the service or at any office of the operator. There is no connection fee. After connecting, the client will be sent an identifier (SIP ID) and password.

Pros and cons of MegaFon

We have included the advantages and disadvantages of MegaFon IP telephony in a separate block in the form of a table:

MegaFon tariffs

IP telephony from MegaFon is represented by a single tariff plan, the parameters of which are presented in table form:

Several options will help you reduce call prices:

Using options significantly reduces the cost of calls. Make a guaranteed payment and connect the selected option through your personal account. After the amount is written off, the above tariffication will be activated.

Integrations

Almost all virtual PBXs integrate with amoCRM and Bitrix24. With less popular CRMs, integration is carried out via API, with the help of your developers or paid third-party services. For example, HolyHope, RetailCRM and GetCourse have written integration with onlinePBX on their side.

The functionality of integration with amoCRM may differ from PBX. The most basic functions - listening to calls from the amoCRM interface and assigning them to the responsible employee - work the same everywhere, but otherwise the integrations work differently.

• Mango, Sipuni and Telfin do not have a widget for making calls built into amoCRM - WebRTC;
• We added the call result to onpbx, started working with unanalyzed ones, created automatic creation of offers and automatic closing of callback activity.
• Sipuni, Telfin, Zadarma, onlinePBX do not have call results;
• Telfin does not create contacts automatically; this must be done manually;

Reviews of cloud PBX Megafon

not only deals with comprehensive mobile communications and the Internet for individuals, but also provides communication services to small and medium-sized businesses. The major carrier offers free two-week trials. Once convinced of the necessity, reliability and cost-effectiveness of quality service, any organization can connect a PBX for a long time. The operator was the first in Russia to combine business telephony with mobile phones, turning them into a cloud PBX Megafon. This service is available in all regions.

How to disable Multifon on MegaFon

There are two ways to deactivate the service:

1. By sending a request to the telecom operator. To do this, dial *137#. After this, a menu will appear on the screen where you can select “Disable”.
2. In your personal account. To do this, you need to go to the company’s website and register in your personal account. By going to the desired section, you can refuse unnecessary services.

Internet telephony is a convenient user service not only for businesses, but also for use by individuals. To activate the service from MegaFon, you do not have to go to the company’s office; it is enough to be its subscriber. All activation and deactivation settings can be made by calling a short number or in your personal account.

Additional features of Megafon PBX

The Megafon virtual PBX, when calling a multi-channel number, prompts the user to choose exactly the service that will solve his problem. This call will be free for the subscriber and he will be able to independently switch to one or another company employee in tone mode.

It is possible to use landline numbers in a wireless mobile PBX. Activate the “Additional city number” function and use the city phone number together with the company’s mobile numbers.

Automatic replacement of the mobile switch number allows you to unite all the offices of your organization into a single corporate network, which, when a call arrives, directs the user to the exact number and region in which he will receive assistance.

One of the perks of mobile PBX is hotline numbers, “good multi-line numbers that start like this: 8-800, and it is confirmed that customers use these numbers more often because they are easy to remember and free for customers. You can call at any convenient time. The staff is always happy to help and will answer any questions you may have.

SIP telephony is possible in any country, which can change its geographical location along with you. All information is stored in cloud storage and is not subject to the risk of loss, theft or hacking. It is very affordable and reliable.

What is the price?

What is the cost of using the Multifon service? There is no charge for downloading, deleting an application, connecting or disabling a service.

Calls (voice and video communication) and messages between subscribers using the installed application or online version of the service are not charged separately. In this case, only Internet traffic is consumed.

Calls to external numbers of subscribers (any telecom operators that do not use the Multifon service) are priced according to a special tariff created for those who have activated the Multifon service. The basic rates for calls within Russia are as follows:

• To Megafon user numbers throughout the Russian Federation - 80 kopecks per 1 minute of conversation.
• To the numbers of subscribers of any cellular operators throughout the Russian Federation - 1 ruble 50 kopecks per 1 minute of communication.
• Incoming voice calls and SMS are free.

There are no separate prices for using the application in roaming - prices are valid in any country and any region of the Russian Federation.

Important! Please note that this tariff is applied by the operator only if communication is carried out through the application or online service Multifon.

A full list of rates for calls around the world through the service can be found here: https://megafon.ru/popups/multifon_tariffs.html.

Multifon version. Light is available for use for free. You pay only for the mobile traffic used according to your main tariff plan.

Call tracking Megafon

Call tracking systems allow you to track incoming calls from different advertising channels (SEO, contextual advertising, SMM, etc.). Call monitoring occurs:

• dynamic (when the phone number on the website changes, the binding is fixed to the client session).
• static (analyzes the number of calls to each number);

Virtual PBX "Megafon" allows you to reserve a number of telephone numbers that work only with a static call monitoring profile. This allows you to find out how many calls, from which channel and over what period of time they were received. To simplify work, external systems are used that are integrated with Megafon cloud phones.

The virtual service allows you to:

• set up notifications for missed calls.
• record a voice greeting;
• connect an answering machine;

Integration of Megafon with the most popular CMRs (AmoCRM, Megaplan, Bitrix24) is possible after connecting a virtual PBX.

How to start using it?

To start using the Multifon service, individual subscribers need to download the eMotion Multifon application to their device and log in to it. Downloading is available at:

• https://itunes.apple.com/ru/app/emotion/id460052649?mt=8&referrer=appmetrica_tracking_id%3D25252117895757322%26ym_tracking_id%3D10509986444615559655 – in the App Store for devices running the iOS operating system.
• https://play.google.com/store/apps/details?id=ru.megalabs.multifon&hl=ru&referrer=appmetrica_tracking_id%3D1178173618979436540%26ym_tracking_id%3D15010199499837308533 – on Google Play for those who use Android OS.

After installing the application, you need to go through standard authorization with confirmation of your number. will be added to your tariff plan automatically.

Another option for registering with the service is authorization using a web client on the service website at the link https://multifon.megafon.ru/web-client/. Fill out the form, confirm your number and start using the service.

Important! The service is available when using any access point to the global network. Wi-Fi, mobile data or leased line - the service works in all cases.

Provider contacts

If you have questions about the quality of IP telephony or setting up services, use the following contacts:

Sources

• https://KakOperator.ru/telefoniya/obzor-virtualnoj-ats-megafon
• https://moscow.megafon.ru/corporate/productsandsolutions/products/ip/
• https://megafon-vhod.ru/virtualnaya-ats-ot-megafon-opisanie-tarify-kak-podklyuchit-i-nastroit/
• https://MobilEpics.ru/megafon/internet-telefoniya.html
• https://TelefonGid.ru/megafon/virtualnaya-oblachnaya-ats-megafon.html
• https://lk-rostelecom.ru/ats/
• https://HuaweiNews.ru/megafon/internet-telefoniya.html
• https://allotarif.com/megafon/ip-telefoniya.html
• https://serp-service.ru/pro-uslugi/virtualnaya-ats-megafon-tarify.html
• https://megafonme.ru/ip-telefoniya-dlya-biznesa/
• https://vr-land.ru/megafon/vats-virtualnaya-ats.html
• https://integrus.ru/blog/internet-marketing-decisions/oblachnaya-telefoniya-megafon.html
• [https://megafon-b2b.ru/corporate/productsandsolutions/products/multifon-biznes.html]
• [https://mymeizu-online.ru/megafon/vats.html]

Megafon rating

Overall score 3.6 points

★ ★ ★