Date: April 26, 2021 | Updated: August 23, 2021 | Author: Moblie-man
The cellular communications company MTS is expanding the range of its services and offering its customers cable Internet, television and telephony services. Subscribers can access the settings of all operator services at any time by logging into the personal self-service account system.
How to register in your personal account “Home Internet and TV” from MTS
All registered users can make changes and settings to services:
- Open the MTS website, click the “My MTS” Personal Account menu and select “Home Internet and TV” in the drop-down menu.
- Click on the link to fill out the registration form.
- Read the agreement for the provision of services and the security of personal data.
- Fill in all fields of the form with the required data.
- Wait for the system to notify you of successful registration.
- Save your details for future login.
Restoring access and changing password
Situations often arise when you have erased a message with a code from a service and you need to go through authorization, or you simply need to change your personal account password for security purposes, for example, so that an attacker does not use your number for malicious purposes. Let's look at ways to recover and change your password.
Change Password
The first most popular procedure for all subscribers, this often happens because the client is constantly improving personal security, and due to the huge number of spam messages, SMS with passwords are simply lost.
You can change the password on your mobile number in a simple way:
- We go to the official website of the operator and go to the MTS Personal Account (button at the top right).
- Next, click on the “Get password” button - this is a command/request to the operator to provide a new when in the message. Be sure to indicate the number to which the SMS should be sent.
- At the final stage, the system will prompt you to enter your own password. Enter it (it is advisable to use a password combination with numbers and letters of different case). Now everything is ready and you can log in to your account with a personalized code that only you know. There is no need to request access every time.
Access recovery
The password recovery procedure is similar. According to the regulations of the operator, the Mobile Telesystems company, you can recover your password using a single instruction.
Main features of the “Home Internet and TV” service from MTS
After entering the self-service menu, subscribers have access to the following sections:
- Balance:
- Replenishment;
- Expenses;
- Remainder;
- Detailed report.
- Payment:
- Possibility of replenishing your account;
- Receive a statement or receipt for payment.
- Internet:
- Current tariff and the possibility of changing it;
- Choice of additional cable internet services.
- A television:
- Map of the coverage area and sending an application for connection;
- Selecting a package of television channels;
- Connecting additional options.
- Bonus program:
- Balance of additional funds;
- Exchange bonuses for discounts and gifts.
- Credit payment service for uninterrupted traffic with a negative balance.
Why do we need the MTS distance learning system?
In conditions of fierce competition among mobile operators, the advantage is not the pricing policy or even the quality of communication, but intelligent service. To give it such characteristics, MTS has developed a new methodology for training remote help desk employees. It takes into account the basic concepts for an employee of a similar profession with a focus on the characteristics of the market and the specifics related to a specific mobile operator.
The purpose of the LMS for employees at MTS is individual, on-line training for call center specialists. During the course they are prepared to work with clients from a psychological and professional point of view.
Workers are trained:
- European standards for working with users;
- conversational scripts;
- methods of preventing and resolving conflict situations;
- the ability to give informational advice - competently talk about the conditions for the provision of MTS services, tariff plans, prices, parameters, promotional and individual offers for users;
- remotely configure services and connect services at the client’s request;
- basics of working with the operator’s information base;
- sales skills and attracting new clients.
How to temporarily block Internet access from MTS
Blocking is governed by the following rules of use:
- Temporary blocking of access allows subscribers to suspend services and withdraw funds from the main account;
- The maximum time for using the lock is 30 calendar days per year;
- Blocking is available only for clients who have connected home Internet services;
- The option can only be used once a year;
- To successfully activate the blocking option, the client’s account must have an amount sufficient to be debited for activating the blocking;
- You can activate the blocking service by calling the operator’s call center 08-90 or at the company’s showroom;
- Payment for activation of the service is made through a one-time debit from the subscriber's account.
- The service is disconnected automatically upon expiration of the maximum period of use or earlier at the request of the subscriber;
- Regardless of the number of blocked days used, paid and unused days cannot be restored, nor can payment for them.
Support
The MTS Home Internet technical support service works for the provider’s clients around the clock and without interruptions. Please contact the numbers below if you encounter any problems with your Internet connection or digital television.
Helpline numbers | "Personal account" | Settings and online support
24-hour toll-free telephone support service for “Home Internet and TV MTS” subscribers:
Call the hotline information line of the MTS Dom provider free of charge, from mobile and landline phones. To talk to the operator, select the menu item “Home Internet and TV, including “All MTS” packages” and follow further instructions.
How to connect to home Internet from MTS?
Regarding connection to home Internet and television from MTS
, call the hotline number for new clients 8800 2500890 (free call). To contact your mobile operator, call the MTS mobile customer support service.
The MTS-Dom technical support service operates around the clock and without interruptions. To receive personal information from technical support department employees, change the tariff plan or connect to additional paid services, please be prepared to provide your passport data and code word. Couldn't get through to the MTS support operator?
"Personal account" of an MTS subscriber
An MTS subscriber’s personal account allows you to access your account, pay for services without commission, as well as connect and disconnect various services - high-definition television, increase the speed of Internet access, activate anti-virus protection and much more.
If you cannot log into your Personal Account or have difficulty managing your services, please contact the customer support service for help using a single toll-free number 88002500890 (for all regions of Russia). Be prepared to provide the help desk employee with personal information to access personal data and manage your account.
The provider's employees can contact subscribers from the official phone number +74999566281 for surveys and during advertising campaigns.
Settings and online support
When you change a computer or router, the Internet will not work until you provide the MAC address of the new equipment by calling technical support 88002500890. All instructions and parameters for setting up the Windows operating system and other additional equipment are located on the official MTS website, in the Settings section.
Can't figure out the settings yourself? Contact technical support:
- Toll free number 88002500890
- Find the settings in the Equipment and parameters section on the official website of the MTS Home Internet provider
Please, when contacting the technical support help desk, try to describe your problem in as much detail as possible. The more accurate the description, the faster and more efficiently the MTS contact center specialists will be able to solve your problem.
Regions in which MTS Home Internet and Television operates
To connect to the network of the MTS Home Internet and Television provider, you can leave a request on the official website www.mts.ru/personal/dom/ or contact the number (the call is free).
Connection to the Home Internet from MTS is made in the following cities of Russia:
Adygea (Republic of Adygea) - Maykop, Alania (Republic of North Ossetia - Alania), Vladikavkaz, Altai (Republic of Altai) - Gorno-Altaisk, Altai Territory - Barnaul, Amur Region - Blagoveshchensk, Arkhangelsk Region, Astrakhan Region. Balashikha, Bashkortostan (Republic of Bashkortostan) - Ufa, Belgorod region, Biysk, Bryansk region, Buryatia (Republic of Buryatia) - Ulan-Ude. Vladimir region, Volgograd region, Vologda region, Voronezh region. Dagestan (Republic of Dagestan) - Makhachkala. Jewish Autonomous Region - Birobidzhan. Transbaikal region - Chita. Ivanovo region, Ingushetia (Republic of Ingushetia) - Magas, Irkutsk region. Kabardino-Balkarian Republic - Nalchik, Kaliningrad region, Kalmykia (Republic of Kalmykia) - Elista, Kaluga region, Kamchatka region - Petropavlovsk-Kamchatsky, Karachay-Cherkess Republic - Cherkessk, Karelia (Republic of Karelia) - Petrozavodsk, Kemerovo region, Kirov region, Komi (Komi Republic) - Syktyvkar, Komsomolsk-on-Amur, Kostroma region, Krasnodar region and the Republic of Adygea - Krasnodar, Novorossiysk, Sochi, Krasnoyarsk region - Krasnoyarsk, Krasnoyarsk region - Norilsk, Kurgan region, Kursk region. Lipetsk region. Magadan region, Magnitogorsk, Mari El (Republic of Mari El) - Yoshkar-Ola, Miass, Mordovia (Republic of Mordovia) - Saransk, Moscow and Moscow region, Murmansk region. Nenets Autonomous Okrug - Naryan-Mar, Nizhny Novgorod Region - Nizhny Novgorod, Novgorod Region - Veliky Novgorod, Novokuznetsk, Novosibirsk Region. Omsk region, Orenburg region, Oryol region. Penza region, Perm region, Primorsky region - Vladivostok, Pskov region. Rostov region - Rostov-on-Don, Ryazan region. Samara region, St. Petersburg, Leningrad region, Saratov region, Sakha (Yakutia) (Republic of Sakha (Yakutia)) - Yakutsk, Sakhalin region - Yuzhno-Sakhalinsk, Sverdlovsk region - Yekaterinburg, Sergiev Posad, Smolensk region, Sosnovy Bor, Stavropol Territory . Tambov region, Tatarstan (Republic of Tatarstan) - Kazan, Tver region, Tobolsk, Tomsk region, Tula region, Tyva (Republic of Tyva) - Kyzyl, Tyumen region. Udmurtia (Udmurt Republic) - Izhevsk, Ulyanovsk region. Khabarovsk Territory, Khakassia (Republic of Khakassia) - Abakan, Khanty-Mansiysk Autonomous Okrug - Yugra - Khanty-Mansiysk. Chelyabinsk region, Chekhov, Chechen Republic, Chuvash Republic - Cheboksary, Chukotka Autonomous Okrug - Anadyr. Yamalo-Nenets Autonomous Okrug - Salekhard, Yaroslavl region.
The coverage area of the home high-speed unlimited Internet network is constantly expanding and covering more and more cities. Information on the regional presence, web addresses and telephone numbers of “Home MTS” is current as of October 2021. For detailed information, please visit the official website www mts ru or contact the support service of your telecommunications provider.
Information about the company
MTS has a wide coverage area throughout Russia. Now more than 10 million customers use fixed-line services alone; in addition, the network of MTS stores in Russia already reaches 5,180 units.
The company began operating in 1993, it owned only 53% of the shares, the remaining 47% was distributed between two German companies. Since 1997, active expansion began across Russian regions, thanks to which the number of network subscribers grew every year. The same period was also marked by rapid acquisitions; MTS was buying up small regional cellular communication companies. All this continued until 2011.
In 2006, the company underwent a rebranding, resulting in a new logo. At the same time, the company was developing new markets: satellite television, cloud services, a network for Internet of Things services and devices in the LTE standard, and much more. The main task for 2020-2022 is to provide customers with a full range of digital services and work to create an ecosystem for the MTS group.
How long does the training last?
At the stage of developing a distance learning project, it was planned to disclose educational material within up to 2.5 days. Subsequently, they decided not to set an exact time frame for mastering a new profession.
After completing the distance course, students take tests that determine how well they have mastered the educational material. There is no control during their passage, so answers to questions can be taken from notes or from the Internet.
Company employees and users who are not related to working at MTS can study. They choose what time to study and how much to spend on it. Software capabilities allow you to simultaneously train up to 2000 people. Therefore, there is no need to sign up for studies and wait for your turn, since the distance service is focused on conducting simultaneous individual training for several people.
Management of services in the account
Below we provide the main functions and instructions for using them. Read these tips and it will be easier for you to use your personal account. In separate materials we tell you how to block an MTS SIM card, how to top up an MTS account from a bank card and other details.
Useful cabinet functions
The functionality of your personal office will also help you optimize your communication expenses, choose the most suitable and economical one from the range of MTS tariffs. The “Autopayment” option on your number will allow you to stay in touch 24/7, excluding disconnections and blocking of the number.
If you are the owner of a corporate tariff and the connection is paid for by your employer or other organization in your personal account, you can issue an invoice for prepayment by bank transfer or automatically set up payments on a schedule. This functionality will also be useful for close relatives, especially children and pensioners, who cannot always quickly replenish the balance on their own.
By the way, the MTS personal account allows you to control a lot - for example, services connected to children or the elderly, their location, track expenses, block a number or additional services if necessary, and much more.
How to add an additional number?
If several MTS numbers are registered in one region of the Russian Federation for the same person, then the MTS.ru personal account should make it possible to link these numbers in a single interface. Each of the numbers must be connected to your toll-free number.
To activate this service, you need to dial the code *111*828*1# and call it or in the personal account of each individual number. Next, you will need to follow the link and add the desired numbers to one personal account; using the link, you need to indicate the region and phone numbers that you want to link. Then, after clicking “Register”, within 2 days the company will process the application and the service will be connected.
How to disable or delete your MTS personal account
Often on our website, users wonder how to disable their MTS personal account or how to delete it. This option does not exist for subscribers; the account will only be deleted along with your phone number, that is, upon termination of the contract with the operator.
