The call forwarding service is available from any operator. There is a fee for its use. On the smartphone it is disabled by default. Only forwarding to the operator’s phone remains active. Occurs when the subscriber's phone is turned off. And then the user committing voice call, gets the opportunity to leave a message to the answering machine. This type of redirection cannot be disabled. But how to disable call forwarding on your phone in other cases will be discussed below.
How redirection works
Call forwarding is the operation of transferring an incoming call to another number or voicemail if the subscriber does not answer the call. The forwarding occurs automatically thanks to the built-in functions of the smartphone or the options of the connected operator.
If the forwarding is internal and the call goes, for example, to the number of the same operator, then the fee is charged according to the established tariff plan. External relocation means that the service is paid at the rates of the company that provided the opportunity.
Call forwarding may not always be enabled on phones. Some models may not support this feature due to outdated hardware or software. The option is available on all modern smartphones.
Benefits of incoming call forwarding
Advantages of forwarding for organizing a business:
- quick response to all incoming calls;
- guarantee of response to the client;
- voice mail and receiving voice messages to work e-mail;
- accessibility for communication anywhere in the world (where the network operates);
- proper time management;
- convenient communication within the company.
Forwarding to VATS MANGO OFFICE has additional options for transferring calls to a specific employee, for example, to an English speaker if the call is from abroad.
You can also manage forwarding in Mango Talker. This is a multifunctional free application for clients of the MANGO OFFICE Virtual PBX. Call redirection to a SIP address occurs instantly, and all incoming calls are free. If necessary, the manager will be able, while already talking with the client, to forward the call to a colleague in a few clicks.
Types of forwarding
Shipping can be:
- “Ascending” – carried out to the next specified number after a certain time, allows you to simultaneously make several calls to one phone;
- unconditional - the simplest option, when the subscriber selects a number to forward absolutely all incoming calls (often works for online stores and other online platforms);
- to a group of numbers: an outgoing call is sent to several numbers at the same time, which means that it is answered by the one who can answer first.
- conditional – in the absence of an answer or “busy” or “unavailable” signals, the call is transferred to the specified number, that is, the process works according to the condition met;
Regular users connect a conditional or unconditional service using the internal functionality of a smartphone, applications or operator. Call forwarding “on the rise” and to a group of numbers is usually required in online stores and branches of companies and enterprises when the phone receives a lot of calls. For example, an Internet provider support service for subscribers in different regions.
Unconditional forwarding
The most common type of call forwarding, in which all calls received to the first number will be automatically sent to the second. Typically, this function is used by those who have switched to a new number, but cannot refuse the old one. There are no conditions for such forwarding, because all numbers will be automatically sent to the second number.
Conditional forwarding
There is also a conditional redirect, which requires different conditions to exist. Therefore, the first condition is that when the owner of the first number does not answer, all calls will be sent to the second. Another condition could be that the first phone is switched off, in which case calls are also forwarded to the second.
The condition may be that the first number's line is busy, so the call may be transferred to another number.
In addition, the most common condition among companies is when the first number cannot answer the call, the call is sent to the second, if the second cannot answer the call, the call is forwarded to the third and so on until it reaches a subscriber who can answer.
There is also a type of forwarding when a call can be forwarded to several numbers at the same time. In this case, the one who can answer will answer the phone.
These services can be associated with a mobile operator and choose unconditional or conditional forwarding, but the price will vary depending on the operator you use and whether it is included in your plan or you will have to pay a separate additional fee
Advantages and Disadvantages of Forwarding
Like any option, call forwarding has its pros and cons, so please read them carefully before signing up for this service:
Advantages:
- You can listen to voice messages (this is a separate option);
- Always stay in touch if you cannot reach the main number;
- A convenient feature for corporate networks where calls are received constantly.
- Hide your main number;
Flaws:
- Not the fastest connection setup. For example, novice users cannot enable this option on their own, although the entire procedure is very simple.
- Price. If you receive a lot of calls, you will have to pay a significant amount of money on your regular user rate, especially if you have a high rate;
- The technology doesn't always work as expected, so in some cases they won't catch up with you;
Whatever option you choose, all settings are registered in the phone, as we mentioned at the beginning of the article when working with the “Phone” application. This includes a method with Android settings and third-party programs. If the entire setup process goes through your cellular operator, no additional action is required on your part. But remember that in most cases there is an additional cost for this option, so turn off call forwarding as soon as you don't need it.
In what cases is redirection necessary?
Not everyone needs the service. Since the option is most often paid, if it is not installed using the smartphone functionality, then when connecting and using the funds will be debited from the mobile account or card.
When the service is needed:
- it involves setting up telephony for online platforms, stores, enterprises and other small and medium-sized businesses.
- a work phone is used, which is not always at hand - forwarding is carried out on a personal device;
- the number receives many calls and the subscriber cannot answer or read messages during the day;
The average caller rarely needs to be forwarded to another number or voicemail where they can leave a message.
Low battery
Even the most responsible subscriber may find himself in a situation where the call must come from an important person, and the telephone fee is zero. Enabling the feature will allow you to receive a call on another 100th device. It could also be a second mobile phone or a friend's phone or a work device.
The first line is busy
When the subscriber is already speaking on the first line, the caller will be redirected to an available number. This feature will be very useful in a workflow environment. For example, if a manager has an important conversation, the caller will be redirected to the phone number of a trusted employee, where he can solve his problem.
Insufficient network coverage (no network)
Today, mobile coverage is being consumed even in the most remote corners of Russia. However, even now you can find empty spaces on the map of Russian television systems. Places with insufficient coverage can be called remote regions of the country, some northern areas of the Russian Federation.
However, you don't have to go to the edge of geography to be out of reach. Communication can be interrupted in the subway, during air travel, or in underground passages. In such cases, the caller will also be redirected to another available telephone line.
No answer
If an incoming call cannot be answered after a certain time (30 seconds by many TV systems), the caller is redirected to a toll-free line.
Replacing a phone number
When you change SIM card, change phone number or switch to another mobile operator with call forwarding option, you don't have to worry about missing calls. In this case, all incoming calls will be redirected to the new subscriber number.
Business benefits
The benefits of the service were appreciated not only by ordinary users, but also by entrepreneurs. Why do corporate clients need call forwarding to:
- Receive calls on one phone
This is convenient when a telephone number is used to communicate with consumers. In this case, incoming messages within the company are automatically transmitted to a free employee.
Using conditional ascending forwarding allows you to find a guaranteed free telecom operator, the caller will be guaranteed due attention.
Such a communication organization is considered effective. The company is reducing costs associated with hiring a secretary and organizing a workplace. Calls are transferred automatically, reducing response time.
- Call forwarding after hours
The company is suffering from the loss of customers who require advice or services at the end of the day. Websites often indicate that the company's opening hours are practically unlimited, but in fact, employees taking orders are only in the office until 17-18 hours.
If you keep them longer, you will have to pay higher wages, which is unacceptable. An easier way out is to set up call forwarding from your office smartphone to the number of the employee on duty, who, as a rule, handles a small volume of calls.
- Transfer calls to mobile
If the business is run by one person, such as a single business owner, you can set up call forwarding from a work number to a cell phone when the employee is on the road.
- Virtual office
Small companies, startups, and online stores do not always rent an office to organize their work. To increase customer loyalty, these entrepreneurs register a virtual office with real contacts and a landline phone number. Call forwarding is configured to receive calls to your mobile phone.
- Hotline
Options with code 8-800 are actively used for technical support. It is easier for the customer to remember the abbreviated number, while he is sure that the call will be free from anywhere in the Russian Federation.
- Organization of internal communication
To forward calls to MTS from a virtual exchange, it is necessary that the number is restricted within the corporate network and the employee’s mobile phone. If the internal desk phone does not answer, the call will automatically be transferred to the mobile phone.
As a result, management and other employees do not have to refuse calls or look for alternative contacts in the address book, which increases the efficiency of work and communication.
- Voice mail
At night and on holidays, the call can be redirected to an answering machine, where there will be basic information about the company’s work, and the opportunity to leave a message. Voice messages are automatically forwarded to email as a file that can be used on any smartphone.
Remove call forwarding using service commands
Let's start with the fact that cellular operators in the Russian region offer their subscribers four ways to forward incoming calls to other numbers.
Call forwarding options look like this:
- When busy – forwarding incoming calls when the subscriber is already talking on another line;
- If not available, the option is enabled when there is an incoming call when the user is out of network coverage;
- If there is no answer, a certain time limit is set here, and if the number does not answer within the specified time interval.
- Unconditional: all calls to the main number are usually forwarded;
Each of the previous methods has its own command to disable the service.
Depending on the configured call forwarding, the service is disabled as follows:
- ** 61 * phone number * response waiting interval # – if the subscriber does not answer;
- ** 62 * phone number # – if the subscriber is unavailable;
- ** 67 * phone number # – if the subscriber is busy.
- ** 21 * phone number # – for unconditional call forwarding;
After exiting, the subscriber receives a notification about the service status. If necessary, the service can be reactivated at any time free of charge.
Connecting the forwarding service via USSD commands on different telecom operators
So, to connect the service there are several commands for different mobile operators:
- Tele2 - **21*number for call forwarding#.
- MTS - *111*40#.
- Megafon - **21*number for call forwarding#.
- Beeline - *110*031# or you can call technical support 067409031.
These commands only apply to unconditional forwarding. In order to connect a conditional one, you need to call technical support or find information on the operators’ website.
How to disable forwarding?
This article not only covers how to disable call forwarding, but also the types of call forwarding and how to enable call forwarding. Call forwarding is a very convenient and useful option.
This allows you to stay connected even when your device is turned off, sitting, out of range, or busy. Always be aware of who called you.
We analyze this issue separately for each network operator.
How to disable call forwarding on Megafon
This service is certainly useful, but in some cases it is more convenient when it is disabled. How to disable call forwarding on Megafon - in this article we provide all the possible methods. You can use whatever you find most convenient.
Through your personal account
In your personal account you can both activate and deactivate the service. To enter it, you need to go to the Megafon website and enter all the necessary data. The password can be obtained or obtained using the combination * 105 * 00#.
Reasons why redirection won't work
If the appropriate combination was entered correctly, but redirection does not work, this may be due to various reasons. Among the most common:
- Megafon number was entered incorrectly. Double-check all data and input format;
- the service was not activated. Enter the command again and wait for the confirmation notification;
- negative balance or number blocked. Top up your account or find out the reason for blocking the number;
- technical failure on the operator's side. Wait until the problem is resolved and dial the desired combination again.
Disabling the function in MTS
A company client who for some reason needs to disable redirection can use 4 methods to do this. In this case, you can disable all options related to call forwarding, or change the conditions for sending a call to another number.
Using USSD commands
The first method is suitable for everyone, as it does not even require an Internet connection. To disable this option, enter:
## command number * communication type#
The numbers are exactly the same as those dialed to connect.
For example, to turn off voice call forwarding from a busy number, dial – ## 21 #.
Easy deactivation of redirects
- ## 21 # (call) – All calls;
- ## 67 # (call) – if the number is busy;
- ## 62 # (call) – if the number is disabled or unavailable;
- ## 21 # (call) – If you did not answer the call;
If all options need to be disabled or the user has forgotten which option he has selected, he can dial ##61#. This removes redirects to all numbers, of which there cannot be more than three: one for each condition or just unconditional.
Personal Area
To disable the service through his profile on the site, the user performs the following steps:
- it is registered on the official resource of the operator (if it has not already done so earlier).
- Authorized on the site.
- Go to the number management section.
- Opens the sending subsection.
- Check information about all connected options related to call forwarding.
- Disable unnecessary options by clicking "remove".
You can also change the redirect conditions. If you need to remove everything, there is a message at the bottom to remove all associated redirects. By clicking OK, the user deletes all redirection options.
Mobile app
If you have installed the My MTS mobile application on your smartphone, you can cancel the option using it. Here you should find Call Settings and disable the service. As in your personal account, you can disable any or all options at once.
The mobile application is the most convenient way to disable the option for the owner of a smartphone with Internet access. You can enable, disable and customize redirection settings at any time and completely free of charge.
Call to operator
If you were unable to disable the function yourself (no network access or the subscriber has blocked USSD requests), you can call the operator. The toll-free number for contact is 0890 or 8-800-250-0890. Hotline specialists will help solve the problem as soon as possible.
A subscriber who has the opportunity to personally visit the company’s salon can personally receive advice from the operator’s employees. This does not require documents confirming ownership of the number - all actions will be carried out by the client himself, but with the help of a consultant.
Connection methods
The feature is activated using the internal settings of the smartphone or operator services. There are also third-party applications for this, but they work intermittently.
Via operator
Forwarding is usually offered in conjunction with voicemail, where the user leaves messages. The cost depends on the tariff and current offers of the operator. The option is connected via a USSD command, as well as through a personal account or operator’s office. If a person decides to leave the country after activating the service, then it is better to turn it off for this period, otherwise the service will simply become unprofitable.
Through settings
Thanks to the capabilities of the device, users independently enable the option. Compared to operator services, you won’t have to pay extra for it, so it’s better to start with this method.
On an iPhone, you will need to go to the settings section and click on the forwarding button. Next, you will need to move the slider to the active position for the function to work. After this, the phone will ask which number the calls will be forwarded to.
For users who have several devices of this brand, the manufacturer has created the Continuity function. It unites all gadgets together if you specify one account. To synchronize, you only need to log in using your ID and an Internet connection. Previously, this required one network, but now even this condition has become optional.
When this feature is activated, the incoming call will be displayed on all connected devices, so the person himself will determine where to pick up the phone.
On Android, you should look for forwarding options in the settings. If the section cannot be found, then the word is entered into the search engine. Next, they enable conditional or unconditional forwarding and indicate an additional telephone number.
How to disable forwarding on Beeline
Many mobile operators, including the Beeline operator, provide this. This service allows network users not to miss important calls, even if the phone is broken, disconnected from the network or is out of coverage.
Call forwarding allows you to forward all incoming calls to any phone number, be it another mobile, home or international number. There are two types of call forwarding: conditional and unconditional.
In the first case, the call will be forwarded only if the user is busy or unavailable; in the second case, absolutely all calls are forwarded, regardless of whether the user is busy.
usually available absolutely free, but sometimes this is not necessary. In this case, it is advisable to disable Beeline redirect. This is very easy to do; basically, special commands are used, the same for three mobile operators - Beeline, Megafon and Tele 2. Let's consider several methods below:
What it is?
Telephone forwarding was created so that subscribers could always stay in touch. The process is automated and the operator is responsible for its operation. The service is available to users who have two or more SIM cards. Restrictions on forwarding are not imposed even if the subscriber is registered in different television systems or the cards belong to different people. In the latter case, redirection is enabled only for corporate purposes.
Understanding what it is, it is worth noting the following: during forwarding, the call goes to voicemail or another SIM card. The service is available only to those users who have a built-in function on their smartphone and an option connected to their provider.
When internally forwarded to the phone of the same operator, the call is transferred at the same tariff. During any transition, the conditions of the operator that is responsible for the operation of this function apply.
Call forwarding is not available on all phones, since much depends on the software and hardware of the device. All smartphones that have been released over the past few years have this feature by default.
