What to do if basic Tricolor channels are not shown?

Tricolor TV subscribers receive hundreds of channels in good broadcast quality. The provider offers convenient content management using a subscription system. However, the user may have a situation where Tricolor does not show. In particular, some channels or the entire list do not work. Sometimes problems with Tricolor TV look like a complete lack of access to broadcasts, including federal channels. Most of the problems that arise on the subscriber side can be eliminated by correctly diagnosing their causes and configuring the equipment.

Why doesn't Tricolor TV show?

Before searching for the causes of malfunctions, check whether the subscription is paid - instructions.

Top up your account only through the official portal pay.tricolor.tv, otherwise the money may take weeks to be credited to your account!

When the service is active, the following problems may appear:

1. No access to view, encrypted channel.
2. The channel list is empty.
3. No signal.
4. Shows only the info channel.
5. Error 0.

List of all Tricolor errors from No. 0 to 13 and ways to solve them.

When will Tricolor channels appear after payment?

Having studied the information presented above, we can come to the conclusion that it is the arrears of payment that become the main reason why Tricolor TV channels are not shown. To start re-activation, you must deposit the required amount into your personal account balance.

The speed at which funds are credited directly depends on the chosen method. Replenishment requests can take up to 12 hours to process. Therefore, if money has already been withdrawn from a bank card or mobile account, but the channels do not work, wait 12 hours, and only then contact customer support. Practice shows that during the day the provider restores television broadcasting to subscribers who are overdue for the mandatory payment.

What to do if Tricolor does not show channels?

Solution methods depend on the cause of the problem. Carefully follow the appropriate instructions:

No signal

If “No Signal” appears on all channels, the antenna signal is insufficient or not received at all:

1. Make sure the info channel is also not working. Press the INFO button on the receiver remote control, check the two scales of signal strength and quality. Indicators above 70% mean that the signal is stable.
2. For lower values, check the integrity of the cables from the antenna to the receiver and from it to the TV, as well as the strength of the connections.
3. Adjust the antenna. You can do this yourself or contact a service center. When solving the problem on your own, slowly move the antenna 1 cm with a delay of 5-10 seconds while a second person monitors the signal quality on the TV until the info channel starts working.

If the error appears on one or more channels:

1. Update the list of TV channels in the menu by searching for channels. At the end of the process, previously unplayable channels will be displayed.
2. If the search does not help, turn off the receiver from the network for 5 minutes.
3. Reset the settings to factory defaults and reconfigure the receiver. To do this, in the settings item, select factory settings and click OK. Reboot the receiver and repeat the initial setup steps.

Detailed instructions for solving the “No signal” problem.

Channel list is empty

This error may occur simultaneously with the previous one.

First check the signal level, integrity of cables and fastenings. Then reset all settings to factory defaults and install them again.

If all the manipulations do not solve the problem, then all that remains is to contact the service center.

Shows only the info channel

You need to check whether the receiver software version is up to date.

For this:

1. Press the status button on the control panel.
2. On the Tricolor website, find out the current software version for your model by going to the help, technical questions and software update section.
3. Check the versions, if the software is out of date, update using the instructions on the screen.

If the versions are the same, then reboot the receiver by unplugging the receiver from the network for a few minutes.

Error 0

It happens when channels have not been turned on for more than three days and the activation key has been lost.

To resume operation:

1. Plug in the receiver.
2. Open one of the non-working TV channels and leave it in that position. After 8 hours, satellite broadcasting will be restored, and the Internet will be restored in 20 minutes.
3. You can also restore your keys through your personal account in the repeat commands section. The TV must be turned on.

Perhaps the problem arose due to a power surge, then turn off the set-top box for a few minutes or remove the smart card and install it again.

Detailed instructions for Error No. 0.

No viewing access, scrambled channel

1. Changes in network voltage: reboot the receiver or, with the encrypted channel turned on, wait up to 8 hours for playback to start.
2. Long downtime of the receiver: turn on the encrypted channel and wait about 8 hours, or send activation keys from your personal account.
3. Problems with the smart card: to check, press the ID button on the remote control; if a number appears on the monitor, then everything is in order; If there is a notification that there is no card, it is inserted incorrectly, the chip or card reader is damaged.
4. The software is out of date: update the software on the Tricolor website.
5. The receiver is outdated and no longer supported: change the equipment using the exchange program by leaving a request with technical support.

All free channels, including federal ones, are completely missing.

Channels 1 to 20 are allocated to the basic Tricolor broadcast package. It is free and available to users by default. One of the reasons why the first 20 channels on Tricolor TV disappeared may be the provider’s policy described in the service agreement.

Important! If a subscriber buys a card with a limited, usually seven-day, validity period, after its expiration without depositing money into the account, the basic broadcast will stop. Also, the system does not show free federal channels if the contract is unilaterally terminated by Tricolor.

But the most common cause occurs in the user's equipment. If the card is installed incorrectly, federal channels always do not work. To make sure this is what is causing the problem, you should:

• press the Menu button on the remote control;
• select the Conditional Access or Status section;
• make sure that the identifier field contains a digital code.

The method for entering the desired menu section may differ for different receiver models, but is always outlined in the device’s operating instructions. If the set-top box says that the smart card is not inserted, it should be checked and reinstalled. To do this, turn off the receiver. The carrier is pulled out of the socket, the contact pads of its chip are inspected and, if necessary, cleaned.

The card should be inserted according to the instructions for the equipment. The usual technique is with the side with the arrow up, in its direction, tightly and all the way into the socket. After turning on the receiver, you should check again whether the identification media has been detected.

Other causes of failure

Poor signal and no picture may be temporary due to bad weather conditions or if an external object is blocking the connection, such as a tree or new building.

The equipment also has an expiration date. The convector operates from 3 to 5 years, after which it needs to be replaced.

Other possible problems:

• Failure of the signal decoder on the satellite dish.
• Short circuit of connecting cables.
• The antenna cable has come loose from the receiver connector.

How to configure channels after updating the Tricolor receiver?

In the main menu of the receiver, you need to go to the “channel search” tab. Next, select the broadcast region: Main, Moscow+0hours, Moscow+2hours.

IMPORTANT! You need to select the Moscow region. In this case, the channels will be broadcast according to Moscow time (+0 hours) or with a time shift (+2 hours). By selecting the “Main” tab, only one information channel will be broadcast.

After selecting a region, you can start searching automatically. Wait until the operation is completed, save the found TV channels.

Only some channels are not shown

The error appears due to problems with the software and changes in channel broadcast frequencies.

1. Open the receiver menu.
2. Select "Settings".
3. Click on the line “Reset to factory settings”.
4. Confirm your actions by entering the PIN code “0000”.
5. Reboot the equipment.

After a while, a settings menu will appear where you need to set the date, time, region of residence and other data. The receiver will automatically scan frequencies and find channels.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• The software update did not occur;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

How to reset user settings

The function of resetting the settings to those set by the developers themselves is one of the most useful functions, since with its help you can fix a variety of system failures.

To use this option, you must follow these steps:

After you confirm the reset, the receiver will begin rebooting the system, and all settings will return to what they were automatically set before you made the changes.

Very often, this option allows you to completely get rid of system failures. So the boring phrase “No signal” is replaced by pleasant images of an HD TV channel.

However, now for normal operation of TV channels you need to configure the channels by requesting auto search. So Tricolor TV itself will search for everything you need, and you will only need to save the TV channels.

Very often, in cases where the period of paid work ends, the system automatically sends basic channels to the bottom of the list. For most subscribers, they appear starting from the one hundred and first TV channel.

Software update problems

This is also the reason why tricolor does not show free channels.

In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.

Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.

As you know, after the end of the paid subscription period, the Tricolor provider must continue to supply the client with ten free TV channels. However, sometimes it happens that Tricolor TV does not show free channels. What happened? Do I need to immediately call technical support or can I fix something myself?

Start diagnostics from the very beginning. By consistently and methodically checking each section of the circuit from the television studio to the TV screen, you can solve most problems with Tricolor without resorting to outside help. Which is not always fast and most often not free.

What is an information channel?

The info channel from Tricolor TV is a television program containing information about the latest changes in broadcasts included in the paid service package. The television program broadcasts promotions, special offers and competitions. Users can receive information about new services introduced and upcoming updates.

The info channel has its own entertainment content, divided by age groups: 0-3, 3-9, 9-16 and 18+. After the broadcast of TV programs has stopped, you can access the information channel at any time.

How to restore factory settings

According to the instructions, resetting the settings to factory settings is recommended in all problematic situations with Tricolor. Open the menu, find Settings, enter your PIN. After that, select Factory settings and confirm your choice. A warning appears indicating that all user settings are about to be reset. Confirm your decision again. The receiver will reboot within ten or fifteen seconds.

Now you need to specify your region and re-automatically search for channels. Once all working channels have been found, save the current settings.

Note. If by this time your paid service period has already expired, paid channels will no longer be shown, and free ones will be relegated to the very end of the list. Therefore, if you do not immediately find the usual free channels at the beginning of the list, most likely they were automatically moved to the end. Now look for them after channel one hundred and one.

If there is still no signal after resetting the settings, you need to check the path from the dish to the receiver - has there been a break in the cable connection? If the wires are in order, the installation and orientation of the plate itself could be disrupted. Try to reorient the plate yourself according to the instructions, or, if you don’t know how to do this, call a service technician.

The procedure for checking the operability of system equipment

First, try rebooting the receiving device. Turn off and turn on the power again. Perhaps something went wrong during the connection process; the automatic settings did not complete correctly.

Step two. The Tricolor information channel must work even if your access card is removed from the receiver. If it doesn't work, the screen should say "No Signal".

Most likely the settings have gone wrong. First of all, reset your equipment to factory settings. If there are violations in the channel settings, after returning to the default settings, the signal should appear.

Mandatory check of system operation on Tricolor

For such cases (when there is some kind of system failure), a reboot is provided. So it's better to restart the device first. Perhaps after this it will begin to work properly. You need:

• Turn off the system completely.
• Wait five to ten minutes.
• Connect to power supply and turn on the device.

Often, after these actions, system failures disappear.

If rebooting does not help, you need to check whether the main information channel of Tricolor TV is working (it should function around the clock). However, it is possible that even when you turn it on, the “no signal” window suddenly pops up. For what reasons could this happen?

If even the Tricolor TV information channel does not function when you turn on the TV, then most likely the settings have gone wrong. In such a situation, the easiest way to fix problems is to reset the settings to those set by the developer himself. With this function, the signal will be restored, so the TV channels will work again.