The remote control for the MTS set-top box does not work

To turn on the MTS set-top box using the remote control, you will need to press the “Power” key, after which the indicator on the device will blink. The device does not always work right away, so it is important to understand the causes and methods of eliminating them.

The MTS TV remote control does not respond to pressing - reasons
MTS TV set-top box does not respond to the remote control
How to unlock the MTS remote control
What to do if the MTS TV remote control does not work
Setting up the MTS remote control
How to replace the “native” remote control

The MTS TV remote control does not respond to pressing - reasons

In general, several common situations can be distinguished:

Channels do not switch - the set-top box is not configured correctly.
Lack of response to pressing the remote control buttons - problems with settings, batteries and other malfunctions.

To perform self-diagnosis, you can use a simple algorithm of actions:

Check the set-top box itself, determine the presence of batteries in the remote control, and also remove possible obstacles in the signal path.
Restart the receiver.
If the described work does not produce results, and the remote control does not send a signal to the set-top box, then you need to configure the system.
Press and hold for 3 seconds the button that is responsible for functioning with the set-top box. Based on the model, the key may differ.
Wait for the signal to appear on the device.
Use the service code for 10 seconds and if the diode goes out, the actions are done correctly.
Check the operation of the keys so that the volume, channel switching buttons and others work correctly.
If MTS TV does not function and the red LED on the remote control is on, follow the steps described and enter a different code.

In addition, there is automatic or manual configuration, which will be discussed later in the article. After finishing, you will need to press the MTS button.

Let's look at the main problems and methods for solving them.

Maksim

Equipment repairman

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Question to the expert

Buttons on the remote don't work

It is necessary to check the power source (batteries) and their correct installation. To do this, open the compartment, insert new elements and check the operation

Bad signal from the remote control

Remove any obstacles that may be between the receiver and the remote control so that nothing interferes with the signal

The remote control does not respond to presses

A settings failure has occurred, make sure that the mode for interaction is correctly selected, that the remote control actually functions with the set-top box and not other equipment

The set-top box is turned on by the remote control, but there is no image on TV

The problem is the incorrect mode selection, the picture is transferred to the screen using the Source button, if it is not there, look at the instructions and find the key responsible for changing the mode

The remote doesn't work

Liquid may enter, disassembly and cleaning is necessary.

If other problems occur, you will need to contact a workshop or buy a new MTS remote control.

Methods for restoring a SIM card

There are two ways to unlock an MTS SIM card if you lose the PUK code. Both involve contacting an operator: this can be done in person in the office or by phone.

At the MTS office

ATTENTION. To contact a company branch, you must have your passport with you.

If the number was not registered in your name, you must present a properly executed and notarized power of attorney from the owner. Otherwise, staff will not be able to fulfill your request. What to do:

Find the MTS office closest to you. To do this, you can use information from the official website (for easy search, do not forget to indicate your region) and any application with maps.

Contact a company employee, explaining the essence of the problem. Present your passport and wait for a new PUK code to be issued. Unlock the SIM by entering the received 8-digit password. Save the code.

After this, all capabilities of the SIM card are restored. Numbers, SMS messages and other information saved on it remain unchanged.

Via the contact center

How to unlock an MTS SIM card if you don’t know the PUK and there’s no way to go to the mobile operator’s office? Just call the Contact Center. If you have another MTS number, use the short option - 0890 (free for all subscribers of this telecom operator in the Russian Federation). For calls from other mobile and landline phones. For calls from other countries

Please note that in the latter case, the conversation will be free only for MTS subscribers and strictly when dialing the code +7

Further:

following the prompts of the voice assistant, select the desired menu item and press the corresponding key in tone mode;
wait for the operator’s response and state the essence of the request;
follow the operator's prompts to obtain a new PUK code;
unlock your SIM card;

save the code.

You will need to provide your passport details and code word, if it was indicated in the application for connection. If you have changed your identity document in the time since you purchased the SIM card, provide the operator with the old data. They can be found in the information on page 19 of the passport.

MTS TV set-top box does not respond to the remote control

The instructions for the remote control describe in detail all the functions and control capabilities, but there are no characteristics that will help in situations where the set-top box does not respond to user commands. Initially, the reason for the lack of response to the remote control device is determined.

Among the most popular factors are:

Need to replace batteries.
Incorrect connection of the receiver to the TV.
The remote control settings have failed, preventing you from turning on the set-top box.
Mechanical problems.
Liquid gets on the remote control.

Initially, you should check the operation of the receiver itself, restart the set-top box and activate it through manual control on the panel. Immediately check all cables, they must be intact without mechanical defects. When the receiver is working, the reason must be looked for in the remote control.

You should immediately replace the batteries and ensure they are installed correctly. If water gets in, the device is disassembled and the circuits are wiped with alcohol and cotton wool to prevent short circuits and oxidation. Leave the equipment to dry for a while. You can determine the presence of liquids by sticking keys.

Alternative methods

There are a large number of options for unlocking the remote control that Internet users offer:

Press the “P” and “+” buttons simultaneously. After this, a combination of identical numbers is dialed, for example 2222 or 5555. Common and standard codes include 1234 or 1111. After dialing the combination, press “+” again. Perhaps it will be a completely different combination of numbers. There are numerous options to try.
After the initial numbers from the first method are pressed, the LED should remain lit without interruption. In this case, instead of a combination, you can try simultaneously pressing: “Menu” and “+Channel”, “Menu” and “+Volume”.
Sometimes it is enough to hold down one button for about 5-10 seconds. But this method is suitable for a few TV models.

Some remote control models can be unlocked by simultaneously pressing the “Exit” button and the numbers 9 and 1. The option of removing the batteries is also suitable, and while inserting them, the power button must be held. It is these methods that help return the remote control to full operation.

How to unlock the MTS remote control

Many users of the MTS remote control believe that if the response to commands fails, the reason is due to blocking. This may be partly possible, but it does not always happen. Initially, you need to check the batteries and the correct connection of the TV. If the remote control does not work, then reset to standard operating mode. MTS today offers several options for set-top boxes, which means the remote controls for them are slightly different. As a result, the unlocking algorithm differs for each device:

Motorola VIP 1003. To remove the blocking, you just need to activate the mode for controlling the set-top box from the operator; a special TV key is suitable for this.
For ZTE b700V7. To do this, the remote control device can be unlocked and satellite TV can be controlled using the “MTS” key. Below it there will be diode indicators that show whether the remote control is ready or not to carry out commands.
Sml-282/292/482. To switch to the desired mode and begin unlocking with further control, click on “STB”.
Huawei DN300. Use the “TV” or “MTS TV” key on the remote control. In a certain mode, the diode will light up red, and if it blinks once, this will indicate a transition to controlling the set-top box. Blinking twice indicates that the TV is being controlled.

When using one of the described methods, it is important to understand that efficiency and performance depend on the complete serviceability of all equipment. If after completing the tasks there are no changes, then the problem should be looked for after diagnosis.

Summarizing

MTC subscribers who have connected TV broadcasting services from a cellular provider sometimes have to deal with problems associated with the difficulties of operating the set-top box complete with a control panel. As practice shows, such precedents are possible, however, most situations are not explained by “errors” on the part of the provider, and are not related to the technical malfunction of the equipment or the quality of service provision.

If problems arise with the remote control or receiver, there is no need to panic; initially, experts recommend trying to eliminate the malfunction by eliminating errors in their operation by eliminating the most common causes of problems, and only after that, if there is no positive result, seek qualified help. Regardless of the cause of the breakdown, or interruptions in the operation of one of the components of the kit, the subscriber can always contact the hotline of a service representative, and, with telephone support from a specialist, eliminate errors in the operation of the remote control or receiver, or bring the equipment to a service center for professional diagnostics.

What to do if the MTS TV remote control does not work

If the receiver does not respond to pressed buttons on the remote control, then you will need to check the selected control method. When setting it up on other equipment, the solution is to enable the control mode of the set-top box. The reason may be a banal system freeze, and restarting solves the problem.

The second possible factor if the MTS TV remote control does not work is that the batteries or other power sources are dead. They just need to be replaced or the batteries charged. If a solution cannot be reached, contact support.

After a certain period, the MTS remote control may break down not because of the user. From the end of 2021, subscribers of interactive and satellite TV from MTS can replace a broken device with a new one by contacting a communication shop.

Help for MGTS clients in solving technical problems

no signal.

(the most common problem) - either the set-top box is not turned on, or the video input on the TV is incorrectly selected (you must select HDMI/digital TV). ZTE HUAWEI SERCOMM Login admin mgts root telecomadmin admin Password admin mtsoao admin admintelecom admin IP address 192.168.1.1 192.168.100.1 192.168 .1.254 Note: on HUAWEI ONT, the second password gives greater access to settings, but sometimes it can be disabled.
A separate resource does not work.
Restart your PC and ont.
If necessary, turn off the ont for half an hour. Doesn't work - check with another provider (for example mobile traffic). Does not work on a separate PC - check it yourself. Also check in safe mode. high ping/forwarding/opening of ports.
The company is not responsible for ping.
At all. Do a trace to the node and see where it breaks. Note: when playing WOT, the problem is resolved by connecting to the static IP address service. Engineers will not forward ports, since this is the subscriber’s task; they can only give recommendations. On ONT Huawei, when using a second login/password in the WAN settings in the interface, you can switch it to bridge mode ( low speed).
Disable wifi on ONT, connect via wire, disconnect your router from the connection diagram. Also, if you have a TV from MGTS, disconnect the TV set-top box from the power supply. Boot into safe mode with network driver support. If it doesn’t work, turn off the ONT for half an hour and then check again (when you call support, in 75% of cases the engineer will ask you to do this action). Wi-Fi speed is not guaranteed. Check with a wire. Speed. which was measured by a TV connected via wire, we are not involved in

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Setting up the MTS remote control

You can configure the MTS remote control so that it controls several devices at once. Based on the type of equipment, settings are carried out using different buttons using the following modes:

TV – TV control.
DVD – setting up DVD, tuner, etc.
AUDIO – setting parameters for music equipment and audio receivers.
STB – setting for changing the control codes of the set-top box.

In any mode, the remote control can be configured by codes, automatically or manually.

By manufacturer code

Setting up by code to control the TV is done as follows:

After turning on, you need to press and hold TV for 3 seconds, as soon as the diode lamp lights up, release the key and the remote control will be in settings mode.
You have 10 seconds to enter a 4 character code. All designations can be seen in the directory available in the TV section. Inactivity for the specified time will exit installation mode.
When the data is entered correctly, the diode goes out; if it blinks 3 times, the information was entered incorrectly. The remote control remains in settings mode; after checking the code, re-enter it.
You need to check the settings by increasing the volume; correct operation indicates a correctly executed algorithm. In other cases, another digital set is selected for the device until all capabilities and functions function correctly.

To exit the settings you need to click on TV or wait more than 10 seconds. By analogy, AUDIO and DVD are configured.

Directories with service codes should be included in the kit, but you can view them in the reference manual for setting up the MTS remote control

In automatic mode

Automatic code search helps to quickly configure the MTS remote control. To do this, the following algorithm is performed:

After turning on the device and pointing it at the TV, press the TV button until the diode blinks. This indicates automatic selection of codes and the button should be released.
In the selected mode, volume up signals are automatically sent to the TV using various codes. Immediately when the indicator increases, you need to press TV to save the code and end the search.
After the described procedure, you need to check other keys on the remote control for correct control. If the main part works correctly, then the code is selected, otherwise you need to repeat the previously performed steps or make a manual adjustment.

When starting TV or DVD mode, the device sends a signal to increase the volume, and there will be a “Mute” through AUDIO. Immediately after turning off the TV, press the “AUDIO” key to save the code and end the search.

In manual mode

To manually configure, you will need to select a special control code and follow the following step-by-step instructions:

Turn on the TV and point the remote control at it.
Press and hold the power key for 5 seconds, when the indicator blinks, release the key.
Press “+” at intervals of 1.5 seconds to switch the device to manual mode. After each use of the button, the remote control will increase the volume using different codes. Immediately after increasing the indicator, you need to check other keys. If the remaining elements work correctly, the code is considered correctly selected. Otherwise, continue to press “+” to search for the desired designation.
You should click on TV to save the designation and end the search. If “+ or –” is not used for 1.5 seconds, the indicator will blink, but while this happens, you can continue to perform a manual search. After flashing 9 times, the remote control exits the settings section.

The described method helps to perform manual settings for other modes, including DVD and AUDIO. Details on the settings can be seen in the video.

During manual settings, the “-” key will allow you to return to the previous designation.

New TV features

The remote control for the MTS set-top box allows you to select digital TV settings and use all its capabilities:

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retune selected programs to the desired channels;
allows the “repeat” function to watch a missed program, and the “TV pause” function to pause the show for an hour.
Using the remote control, you can activate a reminder about the desired program or enter additional alerts, such as:
"MTS Weather";
"MTS Route";
"MTS Exchange Rates";
"Yandex traffic jams";
"Video on demand".
With one touch of the remote control button, you can remotely request a new show or movie of interest, select any movie from the Omlet ru catalog.

Setting up the TV

Now let’s talk about how to set up the device for operation:

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Download instructions on where to choose the right manufacturer.
Dial the three-digit code;
Press 2 buttons simultaneously (TV and OK) and hold for 2 seconds. The “TV” key will light up;
Dial the next three-digit code. The button light will go out;
Try the volume. If there are changes, then save the code and continue checking;
If there is no reaction, then repeat steps 3-6, trying the following codes.

How to replace the “native” remote control

There are several remote controls for MTS set-top boxes that can be used as analogues after adaptation to the receiver. You can purchase equipment at any specialized electronics store. As a temporary solution before purchasing a remote control, it is recommended to use a smartphone; it allows you to control satellite TV and control viewing. For this purpose, applications for a specific TV model are used. You can watch the instructions for controlling TV using a smartphone or tablet in the video

Review: Digital television MGTS (Russia, Moscow) - now I’ll tell you everything and show you)

Among the channels of the “Basic” package, “foreign” ones were also noticed - English, German, French (I don’t remember about Spanish). For those who plan to study languages, this is certainly a big plus. Having settled comfortably in front of the TV, we try to turn on digital television and select the signal source - HDMI, but the black rectangle in front of the screen informs us that, in other words, “we don’t care, not the long-awaited match.” We call technical support by phone (495) 636-0- 636, and there they cheerfully confirm to us: “bummer,” politely and culturally, they check to see what the problem is. Minus 11 rubles a day multiplied by how many days there are breaks between matches, when MGTS television never even turned on. We would live like that, but every year the broadcasts of football matches are moving more and more to paid channels. And since football was really needed, we had to look for options. Satellite TV (NTV+) was discarded immediately - large initial investments, possible frequent failures in unsuitable weather conditions. We decided to connect one specialized channel “Our Football” with a subscription fee of 149 rubles per month. But to do this, everywhere it was necessary to rent basic packages and special equipment. We navigate through the menu with the available TV program using the MTS remote control. On the day of filming, the TV program, by the way, had a glitch - the date was not shown correctly (and the time too). Although the time on the left (above the “Menu” icon) is correct. And this glitch has been going on for several days now, it’s probably time to call technical support. In general, the line with what is currently broadcast on the channel is highlighted - a very convenient function that allows you to see what is on others without switching the channel. The inconvenient thing is that you have to pay separately for each TV in the apartment connected to this service. Although, for those who only have one, this is not relevant.

Physical damage

After water, liquid dirt, alcoholic and non-alcoholic drinks get into the case, it will not be possible to unlock the MTS remote control without cleaning. To carry out maintenance, its body will have to be disassembled. First you need to look in the battery compartment. Some remote controls have one or a pair of screws at the bottom connecting the body parts. You need to unscrew them and try to lift them by the bottom edge and pull the back cover towards you.

If there are no screws, and the simple disassembly method does not work, you should find a thin and flexible strip of plastic. An old bank card will do.

The edge of the card is driven into the gap between the halves of the case towards the back cover.
By moving the card around the perimeter, they find the latch points.
It is worth inserting a match into the slot of the housing after releasing the latch so that it does not lock spontaneously.

Having found and unlocked all the points around the perimeter, you can remove the back cover. After this, access to the remote control system board opens. It is removed by unscrewing several screws. Cleaning consists of washing the plastic parts of the case and the rubber keyboard. The system board is cleaned and degreased with an alcohol solution. After this, the remote control is assembled, repeating all the steps in the opposite direction.

Important! Physical breakdowns that lead to failures in electronic systems can be caused by cockroaches. The droppings of these insects, particles of chitin, corpses - all this, if it gets on the system board of the remote control, can cause a short circuit and blocking.

Contaminants of this kind must be removed with special care. First, remove and wash the entire system board with warm water. This must be done carefully, without deforming anything or applying excessive force. Then the board is cleaned with a long-bristled brush soaked in alcohol. The work ends by rinsing with water and thoroughly drying the components for at least a day. The remote control is then assembled and tested for functionality.

Hardware failures

At home, only some of the hardware failures of the remote control are eliminated. The most common problem is oxidation of the contact pads in the battery compartment. Rust and oxides can be thoroughly but gently removed with an old toothbrush.

Advice! If there is severe corrosion, it is recommended to use special inhibitors rather than scratch metal parts with a knife.

Other breakdowns associated with the failure of some electronic components of the remote control can only be repaired in a specialized workshop. If, after disassembling the case and inspecting the motherboard, there are no visible separations of the power conductors or unsoldered contacts, the device should be taken to service or order a new MTS remote control from the company’s official dealers.