Initially, it was possible to interact with the services available from the telecommunications operator Dom.ru only on the official website with a non-intuitive interface and a confusing organization of sections. Subscribers were not happy with this state of affairs, and therefore a special agent appeared on the network who changes guidelines and opens up new prospects.
Agent from Dom.ru is a multifunctional personal account, available on iOS, Android and Windows and focused on information and technical support for subscribers.
The agent helps you change tariffs and top up your account without commission, open information about network monitoring and details, and also allows you to change the list of additional services in 2-3 steps and communicate in the support chat without waiting.
Dom.ru personal account by agreement number
This is the easiest way to access your page. To log into your Dom.ru personal account using your contract number, you need to enter it in the form field that is presented on the main page of the provider’s portal. You can find out your contract number by studying the contract that the user entered into with a company providing Internet services. The necessary information is also contained in the subscriber’s memo, which the client receives along with the contract. It contains the contract number and password to enter the closed part of the portal. By entering the required data in the login field, you can easily access the contents of the company's client account.
Service capabilities
“Dom.ru moviex” appeared recently, but has already become popular. It provides options for watching movies on any device:
- TVs
- laptops
- tablets
- smartphones.
This is not just a connection to television, but an entire service that can be used at any time - when you want to watch something or when you have time to relax.
There is always the opportunity to watch your favorites:
- programs
- cartoons
- series
- and other content.
Subscribers are not tied to home and TV - you can watch anywhere, the main thing is that it is available:
- TV set-top box "Moviex"
- smartphone with installed application
- computer with Internet access.
Provides access to 219 channels and several tens of thousands of video files.
Users can easily find whatever they want as all the information is clearly organized. Everything you need is easy to find:
- by keyword in the search bar (artist name, word from the movie title, etc.)
- having mastered the intuitive interface
- selecting suitable content by category.
With Dom.ru you don’t need other video services - it gives you access to the best virtual cinemas.
For a home TV, you need a specially designed set-top box; for viewing from a mobile device, you need an application that is provided on the website.
Registration in the account
Only clients of the company can register in their personal account. When connecting communication services and concluding an agreement, clients are assigned a login and password. The login is the contract number, the password is indicated in the subscriber's memo or in the contract itself.
If you are a Dim.ru subscriber, but do not remember the contract number, you can use the USSD service. To do this, you need to call the hotline, following the answering machine instructions, dial 9, 1, 1 and soon you will receive an SMS with the contract number.
After you receive information about the contract number, it is not difficult to find out the password. Enter your login into the registration form and click the “Forgot your password?” button. Information will also be sent by SMS.
Advantages, disadvantages and comparison with competitors
After reading the reviews, I get a double impression. But there are still more advantages.
pros
- A wide range of offers and services, including telephony, TV, Internet and much more.
- A system created by British specialists that adapts to the interests of the owner and remembers his tastes. Therefore, there will always be something to watch - movie house ru will offer the best, based on previous elections.
- The system is available on any device.
- One of the advantages is the discounts and gifts that the provider regularly gives to its subscribers. Special discounts are provided for those who care about their health. To receive personal gifts from home ru movix, you need to log in to the website.
- The range of films is constantly updated with new ones that can be watched in excellent quality.
- The Dom.ru provider tries to offer services at minimal prices.
- It’s easy to connect – even for users without experience.
- Provides network and TV where other providers are unable to provide good quality.
Minuses
- The disadvantage is the rather aggressive policy at the time of termination of the service agreement - there were many cases when the rights of subscribers were violated and incorrect calculations were made in favor of the company.
- Company managers often become intrusive and can activate services without the client’s consent. And in order to obtain consent, they may give too vague descriptions of the service and connection conditions.
- In the private sector, using the services of a provider is quite expensive.
Authorization in your personal account Dom.ru
Having a login and password, you can easily log into your personal account.
It is possible to log in to your personal account through the social networks VKontakte, Odnoklassniki, Facebook, Google+. To do this, you need to click the “Profile Settings” button in the upper right corner of your personal account page, select the required social network and click on the icon so that “+” appears.
Once you have linked your social network profile and your personal account, authorization is performed automatically when you click on the icon of a specific network. You don't have to type your username and password every time.
Additional features:
- By clicking on the image of a closed eye at the end of the “Password” line, the entered characters become available for viewing - you can check whether the password was entered correctly
- When you log into your personal account from your computer, you can use the “Remember me” function - you don’t have to enter your login and password every time
- If you don’t remember your password, you can use the “Forgot your password?” link, then follow the instructions and the password will be sent to your e-mail
FAQ
How much will it cost to use the service?
To access the Dom ru Movies service, you need to connect to the Internet or a package with TV and Internet. There are several packages to choose from with different network speeds and a range of television channels. The minimum cost is 730 rubles. For this money you can use the services for free.
What to do if it is not possible to connect the full package from Dom.ru?
There is an inexpensive Mobismart package that provides access to 127 channels.
What should I do to connect?
It is enough to leave a request for connection on the Dom.ru website (www.domru.ru). You can also call 711-777.
Personal account mobile application
For the convenience of clients, a special mobile application Dom.ru Agent has been developed. All the necessary services that are available in your personal account are also available on your smartphone.
The application allows you to:
- top up your account
- manage services (connect / suspend services)
- get acquainted with the terms of tariffs
- switch to another tariff
- view service statistics, payment history
- set up the “Delayed payment” option
The application is available for mobile devices running on different platforms. Customers rate the application quite highly. According to reviews on Google Play, the average rating is 3.6 points.
What operations are available
Changing the tariff plan
The main function of the agent is to change active options and offers. Developers from Dom.ru offer step-by-step selection of either ready-made packages consisting of Internet, television and telephony, or manually configure each individual tariff item, changing the final price and flexibly moving towards potential savings. Formally, similar functionality is available in the classic personal account on the official website, but in the agent, changes are saved instantly and the result of the work done is visible immediately.
View payment history
Details of recent activity and information about replenishment of a subscriber account are available in two formats - in the form of a graph displayed upon the first request, or in the form of a table that can be saved in the cloud or by email. Regardless of the choice, the result is the same - maximum details and easy access without additional steps.
Making payment for services
You can top up your Dom.ru subscriber account using a bank card, electronic wallets, payment services and terminals scattered throughout the cities of the Russian Federation. But, as the operator suggests, you should choose a combination of a bank card and the “autopayment” section.
More information about replenishing a bank card is here.
With this approach, you won’t have to worry about problems with access to the Internet or television, or a negative balance. Setting up an automatic payment is intuitive; the main thing is to attach a card, select the method of replenishing the account (on a specified date or if the balance is negative) and save the changes.
Communicate with support in real time
You can also talk about problems that arose when using Dom.ru services by calling the hotline or through the complaints section available on the official website. And each of the available options suffers from a bunch of shortcomings. When making calls, you have to hang on the line and wait for communication with the operator, and requests are processed within 2-3 days. The only way to avoid the difficulties that have arisen is to launch the agent from Dom.ru and open a chat with support.
Services agent Dom.ru
Of the available services, it is worth highlighting two - a monitoring panel that helps you understand information about the IP address, spent traffic and response, and a tab with bonus points accumulated when replenishing your account or when interacting with some special offers and promotions. And, although Dom.ru offers few services built into the agent, there is no need to get upset ahead of time - a separate service is provided especially for subscribers - Video Library, where they allow you to watch films, TV series and videos for free and without time limits. If desired, in the Video Library you can watch television programs that are broadcast live.
Customer support via account
The company's website provides extensive customer support. To do this, in the menu located on the left of the screen, hover over the “Support” section.
Answers to frequently asked questions are provided in the “Have a question?” section. The questions are structured by service, making it easier to navigate and search.
You can use:
- send a written request by filling out the form provided
- order a call back
- contact us with a question by phone 2-195-195
Movix Applications
It also gives access to all the capabilities of the service, providing the highest quality images. You can download the house ru movie on the website; users are provided with the free house ru movie app + on their TV.
A user with the application installed on a smartphone or iPhone does not need to rush home so as not to miss their favorite movie or match.
You can start watching while on the road, and continue at home on any device - from the frame where the video was paused - the home ru movie app will remember the moment of pause.
