Why Scartel LLC TOPUP charges money from the card and how to make a refund

Many subscribers of the federal mobile operator Yota (trademark) have encountered strange charges in favor of Scartel LLC TOPUP. Further in the text we will talk about what to do if money is written off, as well as ways to disable automatic payments.

Yota = Scartel LLC (Scartel LLC)

What kind of write-off is Scartel LLC TOPUP

Scartel LLC TOPUP is written off in favor of Scartel LLC, a company better known as the telecom operator and Internet provider Yota (Yota).

Is this company a scam or is it legit?

Scartel LLC or Yota is a legal, well-known company that is a communications service provider, known as a mobile Internet provider.

Requisites

Why Scartel LLC TOPUP withdraws money - why they wrote off money from your card

When you write off funds with the description Scartel LLC TOPUP, you may be wondering what exactly the money was withdrawn for? As a rule, debits are made for the renewal of Internet and mobile communications tariffs from the card attached to the personal account of the Yota service. The function of automatically replenishing the balance of your personal account must be activated if there is a sufficient amount on the bank card.

Many users complain that they did not enable automatic debits from the card in their personal account, but this is not the case. When you first link a card to top up your balance, by default the “Enable auto payment” checkbox is checked.

Description when writing off funds - examples of what text contains

Write-offs in favor of the Yota provider are carried out with the following description:

Scartel LLC TOPUP

How can I find out what exactly the money was written off for?

To find out for which service the funds were debited, you can view transactions in your Yota personal account, and also contact support.

Dear readers ! To solve exactly your problem, contact our online consultant on the website. It's free. For any region.

Dear readers ! To solve exactly your problem, contact our online consultant on the website. It's free. For any region.

Reviews

I topped up my Yota account once through the app by linking a bank card to a SIM card, after which automatic payments to Scartel LLC TOPUP began. In Sberbank Online, all auto payments are disabled for me, and money is withdrawn without any warning. After a short surfing the Internet, I realized that this problem has two solutions. First: not having the required amount in your account. In this case, a notification about a lack of money will be sent to your phone, and Yota will leave you behind. However, after replenishing the account, everything will repeat again. Second: unsubscribe from paid services by calling the mobile operator’s hotline.

Vadim, St. Petersburg

The other day I received an SMS message from Yota: “199 rubles have been debited from your account.” I launched the mobile application and discovered that it had somehow mysteriously remembered my bank card details. I called the support service, but they said that it was my fault for the automatic withdrawal. I am extremely dissatisfied with this approach, and next month I plan to switch to MegaFon or Beeline.

Kirill, Cheboksary

How to cancel Scartel LLC paid subscription and get your money back

Can I cancel my Scartel LLC subscription and disable autopay?

Yes, it is possible to cancel automatic payments, instructions below.

How to unsubscribe from Scartel LLC paid services: step-by-step instructions

Unsubscribe via the official website

1. You must log into your personal account on the official website https://my.yota.ru/
2. Next, go to the “Payments and Expenses” section.
3. On the right side we see a list of bank cards linked to the account.
4. If necessary, remove the card completely or disable automatic replenishment.

Additional and alternative methods

If you do not find linked bank cards in your account, or are not a Yota client at all, and debits continue, the only other option is to contact the service support team.

Yota support service is available via online chat at: https://www.yota.ru/support/internet#/chat. Describe your problem, attach screenshots of the transaction or provide complete information about the transaction - date and time, amount, description.

You can also write on Vkontakte https://vk.com/yota

Telephone call

Support phone number: 8-800-550-00-07

Email

Scartel support is available by e-mail

Bank card blocking

As a last resort, you can block and reissue your bank card and all write-offs will stop. But we recommend that you use the above methods and solve your problem.

What to do when you discover a write-off

If you discover that Scartel LLC TOPUP has been written off, you should take the following steps:

Disabling paid services in the Yota mobile application

1. Open your personal account on the official Yota website and check the list of paid subscriptions. To do this, you will need to carefully study the “Automatic Payments” section.
2. Disable all unnecessary automatic payments.
3. Yota does not have a USSD command or other ways to check the availability of connected paid services.

If a Scartel LLC TOPUP charge is detected, there may be a possibility of hacking by scammers, but there is no need to panic in such situations. It is important to obtain comprehensive information about the write-off, since if actions are taken in a timely manner, the money can be returned. To do this you will need:

1. Log in to your personal account on the website yota.ru. This step will allow you to interrupt the session if it was launched by scammers.
2. Change your password to a more secure one. Here you can also unlink the card by disabling the corresponding option in the “Linking a bank card” section.
3. It is recommended to block the card by contacting your bank’s call center, or set a minimum limit on automatic debits.

Then you need to call the Yota hotline at 8-800-550-00-07, write an email to [email protected] or send an SMS to service number 0999. There is an alternative option - visit a retail point of sale and ask the manager to turn off everything paid services. You will need to bring proof of identity with you. The full list of Yota salons is on the main page of the official website.

Scartel LLC TOPUP withdrew money from a Sberbank card: what kind of debit is this?

If you notice a transaction marked Scartel LLC TOPUP in your banking history, and you are an Iota subscriber, then most likely your card was charged for the tariff and any additional services provided directly from the telecom operator. For example, extension of a service package (Internet, cellular communications, etc.).

Or your phone number has paid subscriptions on various third-party sites. To find out exactly what the money was written off for, you need to directly contact Yota technical support, since all transactions, money transfers and other payment transactions marked Scartel LLC TOPUP relate to Yota, since this is one of its services.

Thus, Scartel LLC is a payment gateway similar to Yandex.Money, which allows you to make online and mobile payments, knowing only the phone number of the subscriber to which the bank card is linked. It is noteworthy that the service allows you to perform banking transactions through a phone number, which simplifies the task of fraudsters and similar swindlers to carry out all sorts of manipulations and steal funds from Iota clients.

However, most often the write-off occurs as payment for the tariff plan and the services provided to renew any options or subscriptions.

Scartel LLC TOPUP: what is it

Scartel is one of the services of the Yota.Money ecosystem. Through it, subscribers of this operator carry out most transfers, payment transactions, and so on. The service is a payment gateway that allows you to make payments from a bank account linked to a phone number. It is worth clarifying that the global majority of cellular operators have similar online services, including MTS, Tele2 and Megafon, they all work using similar technology.

What does payment mean?

Scartel LLC TOPUP is a designation for a banking transaction carried out through the Yota.Money payment service. This service is aimed at Yota clients, belongs to and was launched on November 10, 2021.

The functionality of Yota.Money is similar to similar services of other mobile operators (MTS, Megafon, Tele2). The account number is linked to the phone balance. The subscriber can quickly top up the balance of his number through a bank card, or make a reverse transfer. Money transfers to subscribers of other operators or replenishment of the Internet, electronic wallets, utilities, etc. are available.

It is worth noting that internal cash payments can be made through the new payment service on the subscriber’s number. For example, planned write-off according to the tariff, auto-replenishment of the balance, renewal of subscriptions and services. That is why, if you linked a bank card to your Yota personal account and set up automatic payment, the debit will be activated according to the plan and designated as “Scartel LLC TOPUP”.

Bank card linking form in Yota.Money

What to do if the card is not linked to the Yota service?

In addition to all of the above, a person may encounter a real problem. For example, the card was debited from Scartel LLC TOPUP, but the owner is not a Yota subscriber and has never used their service in principle. In this case, there is a high probability that the card data has been hacked.

• In this case, be sure to contact your bank and request blocking of the card. Check with a specialist for all the details on re-issuing your card, indicating that its data has been compromised. Perhaps the reissue will be free for you.
• Also create a request to support Yota.Money. Provide basic information about the transaction (date, amount, card number) and report the hack.

About automatic write-off Scartel LLC TOPUP

You can find a small number of reviews online in which indignant Yota subscribers point out the automatic nature of debits from the card. For example, most often the balance is automatically topped up to extend a tariff plan, and the subscriber himself is simply presented with a fait accompli. People claim that they did not set up auto payments in their personal account, although they paid with a bank card there more than once.

Only after contacting the operator’s support does it become clear that “when linking a card, permission for auto-replenishment is enabled by default.” That is why, when Scartel LLC TOPUP auto-charge appears, check the following settings in the Yota operator application:

• In the “Top up account” settings, turn off the slider next to “Automatically top up from a card.”

  Disabling auto-debit from the card

• If desired, unlink the card itself: click on the last 4 digits of your card (displayed next to the balance) → then click on the three dots next to the card number → select “Remove card”. Within 1-2 minutes the card will be unlinked.
• Be sure to check and disable unnecessary ones → “Connected”.

In case of difficulties, you can always contact the support operator directly: via 8-800-550-00-07 or chat in your personal account.