MTS landline phone: review of home telephony services

Despite the widespread development of cellular communications, MTS home telephone is a popular service. It is used by representatives of the older generation, parents who want to find out if a child is at home, and small children who find it easier to handle a large pipe. Some people are simply more accustomed to using a landline device than a small cell phone. Therefore, any operator offers such a service, and MTS is no exception - home telephony is available to residents of almost all regions.

Rates

Telephone communications from MTS can be selected in a “pure” form, without Internet and TV, in one of three packages:

1. Unlimited (450 rubles per month). All calls, except outgoing calls to mobile phones of other operators, are free, there are no minute restrictions.
2. Combined (340 rubles per month). The number of minutes is limited, calls to home phones and numbers of other operators are charged.
3. Time-based (200 rubles per month). All calls except outgoing calls to MTS are paid.

Please note that incoming calls will be free in any package.

You can also choose a comprehensive connection with the Internet and/or TV. In this case, home communication will be cheaper. You can read more about the offers and find all the information on how to connect a home phone on the official MTS website in the “For Home” section.

Since the operator specializes in cellular communications, IP telephony services are most often provided, that is, via fiber optics. This is a high-quality connection, but it depends on the availability of the connection - if there are problems with servers or other equipment on the operator’s side, then MTS’s wired phone will not work.

Tariffs for landline phones from MTS

The range of tariffs for a stationary device includes the following offers:

1. Time-based is the most economical option for subscribers who spend little time talking on their home phone. The monthly fee is 205 rubles. One minute of communication in your home region above the package costs 60 kopecks. The fee for calls to mobile devices is 1.58 rubles per minute.
2. Combined - this tariff is intended for subscribers who do not often talk on the phone, but also do not forget about its existence. It includes 400 minutes for calls within your home region. One minute of communication over the established limit is 58 kopecks. The cost of calls to mobile devices is 1.58 rubles per minute. The monthly fee is 429 rubles.
3. Extended – tariff for active users of landline communications. There are no restrictions on calls between city Moscow numbers, and 100 minutes are allocated for calls to mobile devices. The subscription fee is 625 rubles per month. Payment over the limit for mobile devices is 1.58 rubles per minute.
4. Premium is an analogue of the “Extended” tariff. The only difference is the allotted number of minutes for mobile phones – 300 minutes. Payments above the limit are made at a price of 1.58 rubles per minute. The monthly fee is 850 rubles.

Among these offers, each subscriber will be able to choose the appropriate option for himself. Moreover, by installing one of the home telephony tariffs from MTS, the subscriber receives discounts on digital television, Internet and cellular services. The average cost of Internet will be from 400 to 1500 rubles per month. At the same time, Internet speed varies from 40 to 500 Mbit/s. Included with TV, the monthly fee will cost from 500 to 1700 rubles per month. The cost of cellular communications and home Internet ranges from 400 to 1,500 rubles per month.

Don't forget about the TV set-top box, which you can buy or rent. As for the router, there is no charge for it.

Additional services

You can additionally connect convenient services to your home telephony; we will list some of them.

• Abbreviated dialing. The full number is tied to two digits - it saves a lot of time.
• Conference call for three participants. Popular among business people.
• Communication without dialing. A “hot” number is established; just pick up the phone and wait 5 seconds for the connection attempt to begin. Relevant for old people and young children.
• Forwarding. Works if the phone is not available.
• Automatic caller ID. What everyone is used to in cellular communications is a separate service in fixed-line communications.
• Intercity

For calls outside the city from a home phone, the operator uses both its resources and the services of MTT and Rostelecom. You can select immediately or specify each time you dial. It depends on the quality that these organizations provide in your area. If you want to save on long-distance calls, you can use.

MTS: detailed description

For subscribers who are going to activate the service, the company offers cheap tariffs complete with “Home TV” and a landline number. A detailed description will reveal all the secrets of the packages offered.

The company provides clients with profitable 3in1 packages, which include:

• digital TV;
• Internet;
• interactive TV and telephone (optional).

The connection is made via modern communication channels, which include video surveillance and digital communications.

MTS landline phone: how to connect a number

First of all, find out the technical feasibility, this can be done on the website. Enter your address in the form and, if the service is available to you, you can fill out the application form. After processing it, a manager will contact you who will explain all the intricacies of the home phone service from MTS and how to connect it.

By the way: You can contact the sales office, where technical availability will be checked and an application for connection will be accepted.

You can also call a specialist by calling the call center 0890 or 8-800-25-00-890. Consistently press the numbers 1-0-0 and wait for the connection. This may take 30-40 minutes.

Additional Information

Once you connect to the service, you will have access to other options that you can customize to suit your needs. Additional options:

• group dialing - conference capability for up to 3 people;
• call barring - the ability to block unwanted clients;
• quick call - the ability to replace the contact dialing with 2 digits;
• incoming call notification—the option sends an audio notification of an incoming call during a call;
• forwarding to answering machine - a convenient function that allows you not to miss an important call; it turns on if the device is busy or does not answer;
• the ability to set a block on outgoing calls - you can block both all outgoing international calls and a single number;
• dialing to 2 devices - the function allows you to receive incoming calls to 2 numbers simultaneously.

An extended list of all functions can be found on the website or at the customer support contact center.

MTS PJSC: how to turn off your home phone

With the refusal of home communication, everything is a little more complicated. You must come to the office in person with your passport. Before doing this, pay off all communication debts. You will need to write an application and make sure it is endorsed. In the future, find out the fate of the document - the company has adopted a policy of “forgetfulness” when it comes to disconnecting subscribers.

Only the person who connected the service or his representative with a general power of attorney can submit an application. If the subscriber has died, then this is done by the heirs upon presentation of a death certificate.

Users note difficulties associated with how to turn off an MTS landline phone or anything else in this company. This is extremely difficult to do, so be careful to avoid paying extra.

If you leave, you can temporarily block your home connection to stop payments.
This is done in your personal account. The longest time is 3 months. The feature is only available twice a year. If our article helped you, please like it!

MTS “Home Internet” single phone number

8-800-250-08-90 - hotline for contacting the MTS technical support operator. Having reached it, the subscriber will automatically be transferred to an answering machine, whose task is to provide answers to frequently asked questions, inform the client about new promotions and offers, and also direct the user to exactly the technical support line that he needs.

However, often the answering machine only serves to extend the call time so that the technical service operator has time to free himself and answer the subscriber’s question.

In order not to waste several tens of minutes, you can use a little secret that will disconnect the user from the answering machine and route the call directly to a technical support representative. While making a call, you must press the “Call” button again. This will disconnect the answering machine from the connection and the client will be connected to the operator's line.

After the greeting, the technical support representative will ask you to clearly and as thoroughly as possible explain the essence of the problem that has arisen. Sometimes, to solve a specific problem, the subscriber’s personal data may be required. Therefore, you should not be surprised if the hotline operator asks the user to name the contract number, as well as the passport information contained in it.

If you still can’t get through to the operator, you don’t have to call the number back. The MTS hotline monitors all missed calls and responds to them. Therefore, in this case, the first available operator will call the user who did not get through.

The number 8-800-250-08-90 is available for calls throughout the Russian Federation, and a call to a company representative is absolutely free for users of all mobile operators, as well as landline phones.

A call to this number activates the user agreement for the distribution of information - this means that the MTS client will receive calls from the same number 8-800-250-08-90 at regular intervals, and the autoinformer will inform the user about popular promotions, interesting offers and company news.

The answering machine will also inform you that the balance of the user’s personal account is coming to an end, as well as the subscriber’s debts.

Call from home Internet users

In addition to the technical support hotline, there is also a number 8-800-250-73-75. All future users of the “Home Internet” from MTS who have any questions related to connecting services can call this phone number.

Call from abroad

There is another additional hotline number - +74957660166. This phone is intended to provide technical assistance to users located abroad. You must enter the number strictly as indicated above, that is, start with “+7”. Otherwise, the call simply will not be completed.

MTS hotline menu structure

The structure of any voice menu is based on sequential selection and making the necessary decisions to answer your question. It is clear that a pre-recorded voice will respond to the person, giving appropriate instructions. This also applies to MTS.

How to connect MTS Internet for a modem: choosing a tariff and conditions

The structure of the company's voice menu is as follows:

• “Interested in home Internet, digital, cable or satellite TV.”
• “Mobile communication and mobile Internet services from a phone, tablet, USB modem.”
• "MTS Money bank cards."

These are three main points that branch out into many other sub-points and sub-categories of actions. So, the first point, obviously, allows you to solve technical issues, cope with emerging errors, check your account balance or recover your personal account password, learn about payment methods and new offers, connect your home Internet and satellite TV.

The second section contains the following subsections: “Pay for services with a bank card, activate the “Promised Payment” or take advantage of the “Zero Opportunities”, “Protect yourself and loved ones from unwanted charges, calls and SMS”, “Learn about favorable tariffs and management. That is, everything related to Internet services for mobile phones, tablets or USB modems.

The last section makes it possible to manage the MTS Money bank card, receive a pan code or request information about the balance of funds, set up remote Internet, various SMS services and auto payment services, find out about replenishing an account or paying for services, manage additional options and change the number for "MTS Smart Money".

Important! Through any section and subsection you can have a personal conversation with the operator in order to ask him all your questions and not wait for information from the voice menu. This is convenient, but if the line is overloaded, you will have to wait until a specialist can answer.

Personal account for MTS home phone users

Registration in the customer self-service system on the company’s website allows you to have constant access to information and services of this kind:

• Possibility of making payments for invoices for services in any convenient way;
• Services available for connection and their activation;
• Payment history and statistics;
• Personal account number for payment and service agreement;
• Checking the connection map for television and Internet services;
• Current tariff plan and user balance.

Access to the account is as follows:

1. Go to the company website.
2. Select your service region.
3. Selecting a service section.
4. Entering access details.
5. Authorization in the system.

Advantages of a local number in a short format

Before deactivating a landline number, check out its benefits. Among them:

• When calling, there is no need to enter an additional code. The only exception is calls made from other regions of the country;
• quickly remembered, so you will be in touch at any time;
• When making calls or sending SMS, all the benefits of the tariff plan remain;
• Competitiveness increases if you run your own business, because... It is more convenient for customers to call short numbers. It is beneficial to use for advertising and marketing activities;
• solidity indicator;
• if you receive calls to a city number from a landline, the subscriber is not charged for this, unlike the federal one.

Difference from mobile

The difference between city and federal telephones is as follows:

1. Prefix. In the first case - 495, and in the second - 985.
2. Cost of calls from landlines. For cell phones it is calculated as intercity, for landlines it is free.
3. The number of digits in the number. In the first case – 10, in the second – 7.

It should be taken into account that payment for using a landline phone is charged once a month, that is, it is not possible to pay for services daily in equal installments, as on some tariff plans.