If you consider how many people work remotely or conduct their financial affairs via the Internet, you can understand the scale of the problem.
In order to avoid the sad consequences associated with turning off the speed, Dom ru offers its users the “promised payment” function.
When can I use this service?
The conditions for granting a trust payment are very simple.
- Availability of repaid debts for services provided in previous months, including paid promised payments.
- The service is available only for deferred payment for existing services and does not allow you to connect new options.
- Each day for which Internet access is extended will cost the subscriber an additional 10 rubles.
Promised payment: terms of provision
Before using a trust payment, you need to know a few nuances:
- Dom.ru connects this service only to those subscribers who have no debts on previous promised payments and have paid the subscription fee in full for the past month;
- In order for the trust payment to be activated, the debt on the account should not exceed 100 rubles;
- Since the provider charges payment for connected options at a time, the problem with late payment awaits users at the beginning of the month. In this regard, you can use the service until the 5th;
- The promised Dom.ru payment is provided only for payment for already connected services and options - such as telephone, Internet access, television. Any new options can only be activated with a positive balance;
- The cost of each day of deferment is 10 rubles. It will be debited from your account along with the amount necessary to repay the debt. That is, if you choose the maximum period, in total you will have to pay 50 rubles, in addition to the amount of the subscription fee.
Dom.ru is interested in its subscribers using its services for as long as possible. Therefore, you can take a trust payment any number of times - of course, provided that the previous loans were paid in good faith.
How to get a deferred payment
A trust payment from the Dom.ru company allows you to extend the period of using Internet access for several days, even if you do not have the necessary funds for this. The number of days you need to defer payment cannot be more than 5. It should be remembered that since an extra day costs the client ten rubles, the total cost of providing this service can be equal to 50 rubles.
In addition to the above conditions, in order to activate the trust payment option, a reputation as a decent customer is required, which means that the subscriber must pay all previous requests for deferred payment for telecom services of the Dom.ru operator no later than 30 days after their provision. You should not become an unwanted client.
Beware: malicious defaulters!
Dom.ru subscribers need to know one more important nuance. Regardless of how many days you actually used the Internet, you must pay the trust payment within 30 days after it is provided. Otherwise, you will be recorded as a “debtor,” and in the future, when you try to request a deferment, you will receive a system failure.
Of course, for most people this issue is not worth it, since after 5 days the Internet will be turned off again. At this point, even the most absent-minded person will remember that he forgot to pay the subscription fee and go to his personal account. But it also happens that you only need access to the network for a day or two, or even just a few minutes, and after that the computer will no longer turn on. In this case, the shutdown of the Dom.ru service will go unnoticed, and this is where a disaster can occur. As practice shows, it is extremely difficult to challenge such a decision. The issue of “restoring trust” will have to be resolved through the service department, and it is not a fact that in the end you will be given access to the deferred payment functions. So, in case of a long absence, it is worth making a request in advance and freezing your personal account.
How to use the service
Using the service is very simple:
- We enter your personal account on the Dom.ru website. You need to enter your username and password.
- Go to the “Payments” section.
- Select the item called “Promised payment”.
- We find out the cost of providing this service and select the number of days of the required deferment. The final amount will automatically appear on the screen.
- Now click the “Delay Payment” button.
- We terminate the Internet connection and then reconnect.
You can contact us under the following circumstances:
- you use an unlimited tariff plan with a fixed monthly subscription fee;
- the personal account balance is zero or has a negative indicator;
- you have not had any late payments if you have already used it before.
Trust payment Dom.ru allows subscribers to:
- receive a loan to your Dom.ru account exactly the amount that is not enough for the monthly payment for home Internet services;
- instantly pay for the service and continue to use your home Internet without any difficulties associated with late monthly payments.
What to do if you need urgent Internet access
- Make sure that the problem of lack of connection is a lack of funds in the account, and not a breakdown of equipment or a break in the line. In some cases, it is necessary to update your network settings.
- Pay the required monthly amount if there are no funds on your personal account balance.
- Use the trust payment service if you are unable to pay off the debt one-time.
- In many cases, a regular smartphone is a good way to solve the problem of accessing the Internet.
- You may be able to find free Wi-Fi access points in public places or take the password for a wireless connection from your neighbors with their consent.
Solving the problem with workarounds
If paying for a month of unnecessary traffic is not an option for you, you can try the following:
- Check if the phone and router are working. Very rarely, but there are cases when the Internet is not yet turned off, and the break is due to an accidentally pulled out wire;
- Request the promised payment, then go to your personal account and switch to a cheaper option;
- If you have a phone with Internet access, use it. Paying for mobile traffic will cost less than the monthly amount for the unlimited option;
- If you have good relations with your neighbors, ask to use their Wi-Fi. It’s trite, but many in a state of panic forget that we are surrounded by other people who can condescend to our misfortune.
The promised payment has some drawbacks, however, for the most part, it allows you to solve financial problems without losing access to the Internet. Be careful when paying for this or that service, and do not forget that if you pay in good faith, you will always have the opportunity to take advantage of a deferment at Dom.ru
Possible workarounds
- First, check your equipment: cable, router. Perhaps there is a break or breakdown somewhere.
- Alternatively, switch to a cheaper option (tariff) and you can request from Dom.ru
- Check your neighbors' friendship, ask to use their Wi-Fi password
A trust payment is certainly not a panacea for forgetfulness, but in our fast-paced age it can be very helpful and will not leave you without access to the Internet. Be mutually polite, pay for services on time and be sure that you can always receive the promised payment from the Internet provider Dom.ru.
Sources
- https://telecomspec.ru/domru/dom-ru-obeshhannyj-platyozh/
- https://dengiplatezhi.com/oplata/tovary-i-uslugi/televidenie/obeshhannyj-platyozh-dom-ru.html
- https://platezhy.com/internet/vzyat-obeshhannyj-platezh-dom-ru.html
- https://domru-lichnyj-kabinet.ru/dom-ru-obeschannyy-platezh/
- https://telecomcomp.ru/dom-ru/kak-v-dva-klika-vzyat-obeshhannyj-platezh-ot-dom-ru
Restrictions and limits
A person who wants to take a deferment should be aware of certain limits and restrictions. After reading them, you can activate the service. First of all, it is worth mentioning the amount that can be received. When the option is activated, a person will have the opportunity to choose 100, 300, 730 or 1000 rubles. However, regardless of the selected denomination, the system will automatically recalculate and allow you to receive exactly as much as is not enough to pay.
Important! As for the timing, it has already been said that it will be possible to get a delay of 5 days. In this case, a person can deposit the required amount earlier.
However, you should not delay payment, because this will lead to problems and suspension of the Internet or television.
How to disable “Promised payment”
The only effective method is to top up your account within the specified period. In this case, the provider will not suspend the contract, but the service will become inactive.
You should not abuse the service from Dom.ru - every day of delay will cost 10 rubles, which after 5-6 months with the “Promised payment” will turn into 300-400 rubles. It’s worth planning your budget in advance or activating the auto-payment function on the provider’s official website - this way you definitely won’t be able to miss the payment time.
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Is it possible to take the Promised Payment Dom.Ru
The advantage of the promised payment service is that a person has the opportunity to delay payment. This option is suitable for situations when the payment deadline has arrived, but the required amount is not available. Of course, you won’t want to be left without the Internet or television, so you have to solve the problem somehow differently.
The best option would be to use the promised payment. The Dom.ru provider provides this function to its users who need to temporarily defer payment. In fact, the subscriber receives on loan exactly the amount that he lacks to pay for the service for this month. You will have to deposit money within a certain period if you do not want to be left without Internet or television.
Mandatory conditions for initiating payment
Not all users can count on the promised payment for home Internet. This option is available only to those clients who use the service on a prepaid basis and receive an unlimited supply of megabytes for the reporting period . In addition, it is imperative that Dom.ru’s balance of payments be negative or zero.
Payment is also possible if there is insufficient funds in the account for full payment for services. Another important condition is that the subscriber has no debt if he has previously made such a payment on the Internet. Receiving the service will be possible only after full repayment of the current debt.
As for the possibilities of trust assistance, this is an excellent chance to receive on your payment balance an amount sufficient to continue using the services, as well as instantly renewing your Internet connection.
Important! Regardless of the period of use of services from domru, clients can take the promised money for a maximum of five calendar days, taking into account weekends and holidays. And you can submit an application to receive the payment no earlier than 5 days before the date the subscription fee is written off.
What happens if you don't pay?
If you do not pay the bill even after activating the service, the following will happen:
- The provider will suspend the contract and block access to the Internet, telephone communications (including landline numbers) and television;
- will no longer appear in the “Payments” section until the client returns to its previous level of reputation.
Workarounds
There are only two effective schemes to bypass the “punishments” described above - go to your “Personal Account” and temporarily change the tariff to a cheaper one (the method helps in cases where it is not possible to return the amount along with the debt even with a strong desire, and access to the network needed at the moment), switch your smartphone or tablet to modem mode by activating either transmitting a wireless signal in Wi-Fi format or connecting to a PC via a USB cable.
Payment procedure
As mentioned above, the subscriber has five days to make the payment received. After this period, if the funds are still not received, the provision of services by the provider may be suspended, but only if the money written off was not enough to pay for one month of Internet use.
Otherwise, after the megabytes expire, the service will be deactivated until payment is credited to the account. And all incoming funds will be automatically written off to pay off the debt. And only after closing the loan and paying for the next period, it will be possible to return to further work.
Also, the client cannot request re-issuance of the promised assistance if he has a debt. At the same time, in the “top up balance” section, the function of automatically calculating a trust payment is available. Under the terms of this option, each client is guaranteed that if the balance is zero and there are no megabytes, the amount necessary to continue using the services will be credited to the balance. You can cancel this option at any time you wish.
