High technologies for providing mobile services make it possible for telecom operators to connect various subscriptions. Cellular users often wonder where the money goes from their account. If you use communications no more than usual, but you are running short of money and your balance is quickly approaching zero, then you should think about whether paid subscriptions are connected to your number. Fortunately, you can check the paid subscriptions a subscriber has with any operator, Megafon is no exception.
How to find out connected services on Megafon
For the convenience of its customers, Megafon offers several ways to find out what connections are available to a number:
- through your personal account;
- through a mobile application;
- via USSD command;
- via support service.
Let's consider each of the presented options.
Subscriber's account
You can view all additional paid connections in the subscriber’s personal account. To enter it you need to view subscriptions:
- log in to the official website of the company;
- click the “personal account” tab;
- instead of login, enter your phone number;
- An SMS notification with a login password will be sent to your phone; you must enter it in the appropriate field;
- find and click the “services and options” tab;
- A page will open where all subscriptions are visible, to the left of which the subscription fee is indicated.
Mobile app
Another way to view connected options is to download the application to your mobile device. Once you install it on your phone, you can log into your personal account and manage and check your subscriptions. To do this, click on the “services and options” tab.
USSD command
You can check which services are connected using a USSD request.
- Dial *105*11# or *505#.
- Press call.
- Wait for an SMS message that will indicate all the options connected to the phone; next to the name of the subscription there will be a code to disable it.
Support
You can call a company consultant at any time and find out what paid options the subscriber has.
- Dial the short number 0500. In this case, the call must be made exclusively from the number about which you are interested.
- Wait for the operator's response.
- The consultant may need your passport information, so keep the document handy.
- After you can tell the essence of the problem, the operator will provide you with information about the connected services.
SMS
Checking the connected paid services of Megafon is available through an SMS service, which can be called using a short command. Here's what you need to do:
- Open the mobile keyboard;
- Dial *583#;
- Press the call key.
You will receive an SMS message to your mobile phone, which will indicate a list of offers valid on your phone number. The second option is similar to the first, you need to perform the following manipulations:
- Create a new SMS message;
- Write “INFO” in the text field;
- Send a message to number 5051.
These services are very convenient, since the user does not need to open additional applications - just press a few buttons on the keyboard and wait for a response. Next, we’ll figure out how else to see what paid services are connected to Megafon.
Note! Did you know that Megafon has Caller ID - a service that allows you to hide your phone number when calling.
Options for disabling paid services
If you find that your number has paid options that you absolutely do not need, you need to disable them as soon as possible to save your money. Disabling can be done in the same ways:
- using USSD command;
- through your personal account or mobile phone application;
- through a specialist from Megafon.
In your personal account, disabling unnecessary connections is very simple:
- go to the subscriber's account;
- click on the “options and services” tab;
- select the connection you want to cancel;
- click the “disable” button;
- refresh the page and check if the failure occurred.
It’s also easy to disable them using the USSD command:
- after receiving an SMS notification with the name of additional connections, select the code of the service that needs to be disabled;
- send it by message by dialing the following combination *105*11# or *505#;
- You will receive an SMS on your phone informing you that your request has been completed.
Through a consultant, you can disable subscriptions at any time by calling the contact number.
After the consultant answers, tell him about your intentions. Provide him with your passport details for identification. Wait until the operator disables services. Check outages in your personal account or mobile application. Through the mobile application, deactivation is carried out in the same way as in the subscriber’s personal account. You need to select a service and click the cancel button.
Service team
You can find out the necessary information without resorting to third-party services using a short code. These two commands are entered on a mobile phone and have an equivalent effect - choose the one you like best. You need:
- Open your smartphone keyboard;
- Enter code *105*11# or *505#;
- Press the call key;
- The screen will display a complete list of functions that are associated with your number.
Prohibition on connecting paid subscriptions
To prevent money from disappearing again and various paid services from appearing on your number, you can use the banning service. It’s very easy to connect, it’s a pity that many people don’t even know about it:
- dial *526#;
- press call;
- wait for the message “Stop Content service is activated.”
This service is activated absolutely free and has no subscription fees.
Attention! This useful feature, which makes it possible to refuse additional services from a cellular operator, has its drawbacks. The subscriber will not be able to send messages (SMS) to short numbers. For example, it will not be possible to pay for parking, participate in promotions and sweepstakes, or use some mobile banks. Therefore, before enabling the ban option, think carefully about everything. Maybe you should just take an interest in connections more often?!
How to protect yourself from paid content
It is not possible to completely protect yourself from paid services. But you can still protect yourself from various content numbers.
For these purposes, the option “Banning paid content short numbers” is provided. It is absolutely free to use. To activate it, you need to use the personal account interface on the website or mobile application.
It may also be useful for families with children. It allows you to monitor the activation of subscriptions and the expenditure of funds on the child’s number. The subscription fee is 8 rubles per day. To activate, you need to use the USSD command *461*4# or LK.
Help Desk
You can find out about the connected paid services of Megafon with the help of a contact center specialist using the Megafon operator number. It is very simple and accessible to every user:
- Open your mobile phone keypad;
- Dial 0500;
- Wait for the specialist’s response;
- and receive a response in the form of a voice message or SMS. You can also ask an employee to disable unnecessary functions online or do it yourself.
Please note that all these methods will be free. Every user can use them - there are no restrictions.
In the mobile application
You can receive all the necessary information about your subscriber account and SIM card, including paid services and services, on your smartphone. To do this, you need to download the official Megafon application from Google Play or the App Store. In fact, the official application is the same personal account, only downloaded to your phone, which makes it more convenient.
In order not to constantly go to the operator’s website when the need arises to obtain information about your account, it will be more convenient to install the application.
Call to operator
Another option to find out all connected paid options is to call your mobile operator. This option is suitable if you do not have an Internet connection or have other additional and related questions. The method is also very simple and quite convenient, especially if you cannot resolve some issues using the “Service Guide” or there is no necessary information on the company’s website.
To call the operator and check the services, you need to dial the combination 0500559 or 0500 on your phone. You may have to wait for the response from the online consultant and after connecting you need to describe in detail the essence of the problem itself. If you do not want to wait on the line for a long time, then it is better to make calls in the first half of the day of the work week. The line is busiest on Friday evenings (sometimes you have to wait thirty minutes until the operator is free). Therefore, you should not put off resolving the issue until the evening or until the weekend. Especially if you want to know where your money is going.
You need to find out from the consultant whether the services for which money is debited are attached to the number. If there are any, then the operator will immediately list them. The subscriber should check their cost and, if necessary, ask to turn them off. In this case, the operator can independently disable such options or offer you all the options on how to do this yourself.
By finding out all the services and options connected to the SIM card, you can protect yourself from unnecessary and unnecessary waste. At any time, the subscriber can control expenses using various options for checking the status of the SIM card. If difficulties and questions arise, then you can always turn to online consultants for help.
Automatically connected services
To begin with, we note that services that are activated automatically by operators are often not paid and have practical applications. These could be, for example:
- Informing about missed calls that were received while the subscriber was out of the access area;
- Informing about the appearance on the network of those subscribers whom you were unable to reach;
- Caller ID.
However, sometimes you can accidentally enable some additional options, such as a weather forecast, information about exchange rates, receiving the latest news or jokes. It would seem that such options are very simple and purely informational, but often it is for them that operators charge an additional fee. Of course, these are dubious enough benefits to warrant paying any amount for their provision, which is why the question arises about the possibility of checking and disabling them.
Visit to the Megafon service office
You can check the connected services on Megafon in the communication elephant. You can find out where the nearest one is located on the operator’s website https://megafon.ru/help/offices/.
If necessary, a company representative will not only provide the necessary information, but also help disconnect unnecessary connections. He will also advise on profitable offers or select a more suitable tariff plan for the subscriber based on the consumption of services.
You must have your passport with you so that the company manager can verify that the SIM card belongs to the applicant.
How can I make sure that all subscriptions are definitely disabled?
To make sure of this, just go to your personal account or the website https://podpiski.megafon.ru.
You should always monitor the status of your account and control the paid services of your subscription package. Even if the user is convinced that he himself did not connect any paid services, it is still necessary to monitor them. Such services may initially be offered to the user as free, but after the trial period begins to withdraw money from the user's account. In addition, some Internet sites can also activate paid services by debiting money from the subscriber's account. Therefore, you should always be careful and careful, as well as control your subscriber account and paid subscriptions. Moreover, it is so simple!
