How to disable Rostelecom Internet during vacation, when moving, forever

It is customary to turn off home Internet, as well as similar services (home telephone, television), if it is expected to be unused for a long time. In order not to overpay for nothing, it is better to temporarily block the Internet, which means, in a way, to put it on pause. How to disable the Rostelecom Internet temporarily or permanently will be discussed in more detail in this article.

When the need arises

The need to stop using communication services may arise under a number of different circumstances. Here are some of them:

1. You were not satisfied with the quality of service and the services themselves.
2. You are moving to another city or another apartment.
3. You do not plan to continue using Rostelecom’s services, and are moving to a new operator.
4. You no longer need certain services from the company.
5. The tariff schedule no longer suits you, nor do the new offers from Rostelecom.
6. The person for whom the contract was signed has passed away, and you do not plan to use the connected connection.
7. You need a temporary disconnection so as not to pay for communication while you are, for example, abroad.

What is it for?

Not all subscribers tend to stay in the same place for years. Due to some life circumstances you have to move or be temporarily absent. For different reasons:

1. Business trip;
2. Journey;
3. Temporary leave.

During this period, fees for television and Internet, and landline telephone will not be justified. The subscriber pays for what he does not use. This is not a friendly approach that forces the client to break the contract. And Rostelecom is trying to retain its customers, despite the fact that the company has long become a monopolist provider of communication services. To resolve the issue, a temporary suspension of the contract is provided.

How to block Rostelecom for a while?

Experienced subscribers will not discover anything new for themselves. Everything is done through:

• Personal Area;
• Contact the company office;
• Call support.

It’s easy to pause payments through your personal account. Log in to the website lk.rt.ru using your credentials, and in the “Service Management” section, find the appropriate one and check the “Voluntary blocking” checkbox. Next, the system will prompt you to select the desired personal account and confirm the actions. Payment is suspended:

1. TV;
2. Internet;
3. Home phone.

How to refuse: an overview of methods

Citizens have a choice of several ways to disable Rostelecom services. You can do this as follows:

• by personal visit to one of the provider’s offices;
• through your personal account;
• by phone by calling the Rostelecom contact center.

The client has the right to choose a specific option for formalizing the refusal at his own discretion.

At the provider's office

The most familiar option for many citizens, especially the elderly. In this case, you must first prepare the appropriate application and then take it to one of the Rostelecom branches.

This method of refusing the provider’s services is not the most convenient, as it requires a certain amount of time. In addition, the client will need to first find out the location of the nearest Rostelecom branch and clarify the work schedule.

How to write an application?

The standard application form is publicly available on the Rostelecom website. It is written to the name of the Deputy Director for Commercial Work. The content of the application must include the following information:

• name of the addressee (full name of the official representative, full name of the organization) and full name of the applicant;
• a request for a temporary suspension (permanent shutdown) of the supply of services (Internet, television, etc.);
• contract number;
• the period during which the client will not use the provider’s products (in case of temporary disconnection);
• reason for refusal (you don’t have to write).

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

At the end of the application you should put your signature and the date of preparation. The completed document should be taken to one of the Rostelecom branches. You must have a previously concluded contract and identification with you.

If it is not possible to appear in person at the provider’s branch, the client can send his application by mail. It is best to do this by registered mail.

Through your personal account on the website

The most convenient and modern way is to refuse services through your personal account on the Rostelecom website.

As you know, each client of this provider is given access to his own personal account, in which he can perform a wide variety of operations, ranging from payment and connection of various products, right up to disconnection from services. The main advantage of this method is the ability to carry out all the necessary actions without leaving home.

It should be borne in mind that not all Rostelecom services can be disabled permanently online. For example, to completely turn off the Internet, the client will still have to come to the branch and personally formalize everything. In this case, he can first send the application itself through his personal account.

On call

In some cases, you can also terminate cooperation with this provider by telephone. For example, this method can be used when giving up a home telephone. To do this, just follow these simple steps:

1. Call customer support number or.
2. Voice the information requested by the Rostelecom employee (phone number, personal account data, etc.).
3. Indicate the time during which the client will not need a home telephone.
4. Wait for it to turn off.

Disabling your home phone

Turning off your home connection can come in handy if you're going on vacation or planning to completely switch to mobile communications. Accordingly, Rostelecom allows you to either completely terminate all relations on this issue or place a temporary block.

Online

A disconnection request can be submitted online, but a visit to the office is often unavoidable.

Usually, via the Internet without a personal visit, communication services can only be limited for a certain time; you can only completely abandon the phone only in person, but access can be blocked.

To use online time blocking, you need to:

1. Log in to your Rostelecom personal account - you must have one. If it is not there, you need to register a personal account and link your personal home telephone account to your profile. This is done here - https://lk.rt.ru on the “registration” tab. If registered, go to the “login” tab and enter your login and password.
2. Find the “Service Management” section and select your home phone (if several services are connected).
3. Click “Voluntary blocking” and select your home phone account.

Temporary blocking

We have already discussed how to order a service online in the previous section, but you can temporarily block your phone in other ways:

• How to turn off or temporarily suspend use of the Internet service from Rostelecom through your personal account

1. Call the customer support hotline - 8 800 1000 800 . You will need to name your personal account and go through identification (full name, telephone number of the person entering into the contract).
2. In person at the Rostelecom office - you may need a passport and the service agreement itself.

Important! The option is available if you have been using Rostelecom for more than 30 days and you do not have a 60-day debt or a valid Promised Payment. Also, some tariff plans do not provide the ability to activate the option.

The service is paid, but there are grace periods - 30-60 days depending on the region. During the base period, a fee of 3 rubles per day will be charged. You can block your home phone for a minimum of no less than a calendar week.

If you activate a temporary block remotely, then for 30 days after the end of its period the company imposes a ban on re-ordering this option.

Forever

It is also possible to completely “cut” the telephone line, and here the rules are exactly the same as when disconnecting the Internet.

If you have a promotional tariff and the promotional period has not expired, you will have to pay Rostelecom's recalculation for the months that you used the services.

If the phone was provided to you by the company in installments, pay for it in full.

Also, be sure to cover the debt to the company.

To turn off your phone permanently:

1. By mail indicating all your details and copies of documents (passport).
2. In person at Rostelecom service offices - again, you will need a passport. If the contract is not executed in your name, also include a power of attorney and a copy of the subscriber’s passport. If the previous tenant moved out and left you a telephone line, in addition to your passport, you need documents for the right to use the premises. If you are the heir of a deceased user, take the death certificate with your passport.
3. In the “Feedback” section in your personal account. You will still have to bring the documents to the company or send them by mail. In some cases, it is possible to send scans of documents.

For what period can services be disabled?

If you are interested in such information, you can get it on the page where the freezing period is set. There you can find answers to all questions. If the contract is terminated before the specified period, then there is no need to pay a fine for this.

In this case, the company will recalculate. If a promotional offer was activated, then if you cancel it early, you will have to pay the full price for the service without a discount.

If you have a certain amount of money on your balance, you can turn off the Internet after the end of the subscription month.

The process of suspending or disabling services will not take much time. To do this, you do not always need to contact the office in person. To carry out the procedure quickly and correctly, you should familiarize yourself with all the nuances.

How to suspend Rostelecom Internet

Rostelecom was one of the leaders in the provision of home Internet services. Having many years of experience, the service provider annually develops new additional features for its subscribers. In some cases, the use of World Wide Web services is temporarily not required.

• Is it possible to turn off telephone, television and other Rostelecom options without leaving the apartment?

To avoid paying a subscription fee during this period, use the temporary suspension of services. This is a good way to save your budget without giving up the service by turning it off for a while. The minimum period of pause in the validity of the contract is a week. There are 3 ways to temporarily disable the Internet:

• Call the company's technical support to single numbers - 8 800 100-08-00 or. Prepare your passport details in advance, remember the code word and find the contract. This information must be provided to the operator.
• Personal account of a Rostelecom subscriber on the provider’s website www.rt.ru.
• Visit to any Rostelecom office unit. You will need your passport and your contract.

Important! The voluntary blocking period does not cancel payment for rented equipment. After the free period expires (30 or 60 days), the cost of blocking is paid - 5 rubles per day. During its validity period, no actions with the tariff and options are available.

Rostelecom allows you to turn off the Internet temporarily in 2021 using an additional option. Its use is free for a specified period of time.

Suspension of service: why is it needed and under what conditions

The provider allows its clients to temporarily disable Rostelecom Internet.

Why is this necessary?

This option is useful when you plan not to use the service for a long time. When you go on vacation or a business trip for several weeks or months, temporarily block access.

You can't just stop paying for the service. According to the agreement, the absence of used traffic is not a basis for exemption from monthly payments. The debt on your personal account balance will begin to grow. And you will be obliged to repay it.

Clients with an unpaid debt have no right to either restore access to the World Wide Web or terminate the contract permanently. This means that the amount of debt will increase each month until you pay it off.

Under what conditions is the service provided?

• You need to carefully study the contract. All conditions for temporary suspension are described therein. These conditions may differ in different regions of the country and on different tariff plans. Here are the standard conditions for most subscribers.
• Temporary suspension of the Internet can last from 5 to 90 days.
• The first month of blocking is free. Each subsequent day will cost 5 rubles. This is significantly lower than the cost of Internet tariff.
• You cannot change the tariff during the voluntary blocking.

READ Rostelecom communication coverage map: official and unofficial

How to turn off television

The rules for turning off TV are very similar to the procedure for turning off other Rostelecom services. You can temporarily pause it in your personal account, and permanently turn off TV in the provider’s offices. In the latter case, you will need several things: payment of debt for the period of use, return or payment for equipment and an application.

Interactive

Interactive television is connected by Rostelecom using special equipment - digital set-top boxes. This allows you to disable access to broadcasts without consulting your neighbors and without condemning yourself to a lifetime payment for a common house antenna.

You can disable it temporarily or permanently. The time limit may not be available on some plans. In the same places where you can limit TV services, the procedure will cost 3 rubles per day (there are grace periods).

Permanent disconnection of TV is possible only at the request of the subscriber (the one who executed the contract). If the subscriber has died, a death certificate is provided to the company along with the application.

If the TV was used by the tenants and was not turned off, you must prove that you are the owner of the apartment and bring documents confirming this to Rostelecom along with your passport.

• What is “View Control” in Rostelecom: how to connect and disable

You can terminate the contract:

1. Through feedback to LC Rostelecom with the provision of scans of documents or sending them in any convenient way.
2. Via mail - write an application, attach copies of documents and send. A notification should be sent to the email address linked to your personal account that the letter has been delivered and the application is being considered.
3. Personally in Rostelecom communication stores.

With all these options, it may still not be possible to do without a visit to the salon - according to the service agreement, the Interactive TV set-top box is leased to you, and you still need to return it. In some cases, the device can be confiscated by company couriers, but this happens rarely and it is best to simply bring it and hand it over.

Important! Your debt must be paid. If you used a promotional tariff and disable it before the end of your promotional period, then recalculation and additional payment are possible as for the basic full tariff plan (for all months of use).

Collective antenna

The community antenna is an outdated technology, and turning it off is a logical step if you want to switch to interactive TV or stop watching TV altogether.

The main disadvantage is that a monthly fee is charged even if you do not use communication services, because there is only one antenna for the entire entrance or house, and everyone needs to pay for its maintenance.

You can stop payment and turn off this type of TV only by visiting the company’s office. You need to take with you:

1. Documents for the apartment - the owner of the premises is obliged to deal with the shutdown. If the owner cannot, a power of attorney is needed. If you rent an apartment, you must provide a rental agreement (they may refuse, since the owner must deal with the procedure).
2. Passport.
3. Written statement.

In some cases, an agreement may also be useful if you have one, but the public antennas were connected a long time ago and the document may not have been preserved - Rostelecom does not have the right to demand the provision of an agreement, since it is obliged to keep all the data at home.

Voluntary blocking of access to your personal account

How to suspend Rostelecom Internet and is it possible to do it right from home? Rostelecom clients also have the opportunity to disconnect from their home Internet for a certain time. In this case, blocking is carried out through your personal account using the special “Voluntary blocking” button. You will have to refuse the service subject to the following conditions:

• You can disable it for a period of at least 5 working days;
• suspension (blocking) is carried out for a maximum of 90 days;
• to disable, there must be an amount on the account sufficient to pay for one day;
• the first month after disconnection (blocking) is not paid;
• after 30 days from submitting the application, a subscription fee of 5 rubles for each day begins to be collected;
• charges continue for other services and products: rented equipment, IP, router;
• While such a shutdown is in effect, you cannot use other Rostelecom services, including changing the tariff.

In this case, the Internet is turned off only for a while, and you should not forget about it. There is no need to repeat the mistakes of subscribers, which are limited only to temporary blocking, believing that the shutdown is complete. After a maximum of 90 days , it will be removed and the fee will begin to accrue again.

To temporarily disable it in your personal account , just go through a number of steps:

1. Login to your page. To do this you need to use your login and password.
2. Find currently connected services in your personal account.
3. Go to home internet functions.
4. After finding the required service, all you have to do is click on “Voluntary blocking”.
5. Next, select the period for canceling the service.
6. The changed settings are saved.

It must be taken into account that access will be suspended by Rostelecom only the next day after the manipulations are performed.

This is interesting! Mobile Internet: which operators are better, comparison of tariffs

Call Rostelecom support service

To limit Internet use by calling, you need to be prepared to provide the following information:

• Passport details;
• Time and date of the last payment;
• Data from the contract.

The account is reactivated in the same way. Just dial the number, give your full name, passport details and code word. Within an hour after the end of the conversation, the financial block will be lifted.

Remember that the presence of additional services may preclude the use of blocking. It will also not be possible to connect it in order to avoid paying overdue payments. If you simply stop depositing funds into your account, the blocking will not occur and the provider will legally continue to send invoices monthly.

Restrictions on use

According to the company’s rules, you can use the voluntary blocking service only if the following conditions are met:

1. Basic tariff (promotional does not apply);
2. The client uses the services for more than 30 days;
3. There is no 60-day debt on the account;
4. There is no deferred payment.

If everything is done over the phone, then the subsequent blocking will become available only a month after the end of the previous one (to prevent unauthorized access). Payment for the use (rental) of equipment cannot be suspended; it will continue to be charged.

Moving to a new address

If you change your place of residence, there is absolutely no need to refuse services. The company provides for such clients the corresponding “Moving Online” option. With its help, it becomes possible to save all current connection settings. All that will change is the residential address. There are several ways to apply on Rostelecom, write an application or contact the operator by phone 8-800-1000-800 . After this, you can completely focus on the move; the company’s specialists will make all the necessary connections at the new location. However, if you don’t need the Internet in your new place, then you already know how to turn off the Internet in Rostelecom. Everything is presented in detail above.

Do I need to suspend service when moving?

Suppose a person needs to change his place of residence, but there is no time to renew the contract. You can use a separate “Moving” service. To do this, you need to follow the steps described above or fill out the form in the Moving tab.

Find out how to buy back Rostelecom equipment

The advantages of using the service are obvious. The company will compensate for the 60-day period, which will cost you 2 times less. In order not to change your own phone number, it will be transferred along with the contract. Plus, there is no need to wait long for the equipment to be reconnected - a technician will arrive on site immediately.

You do not need to activate the suspension service separately. Rent payments will not be suspended.

Previous post How to restore Rostelecom modem settings

Next entry How to block channels on Rostelecom TV

Complete Internet shutdown Rostelecom

Having decided to completely refuse the provision of services by this provider, you should know how to terminate an Internet contract with Rostelecom without creating conflict situations. First of all, you need to make sure that all debts are missing. By calling the above phone number and providing the necessary information, you will find out about the amount of debt.

It should be noted that every client has one, since most of them use services on credit. In addition, quite often leased equipment remains unpaid in full, which also leads to debt. To stop the service provided, you must pay off the debt, which can be done directly at any of Rostelecom’s offices. After making the required payment, you will need to write a statement indicating the reasons that forced you to abandon the Internet. Most often, the shutdown is carried out during the current day.

In this article you can find out how to temporarily block Rostelecom services.

How to disable Rostelecom mobile Internet

Many people use mobile Internet from a telecommunications company. Because it has a decent coverage area, which is not much inferior to other giant competitors. But some users may not like the quality and speed of their Internet connection. Therefore, we will deal with disabling the option.

For a while

Unfortunately, temporary blocking of mobile Internet is impossible in the case of Rostelecom. Since this service is a priori not necessary. If you are going on vacation to another country, check out the roaming tariffs.

If they suit you, there will be no need to disconnect. If you want to cancel the service for other reasons, you will have to do so “completely”. But no one denies you the opportunity to reconnect to the mobile Internet in the future.

Forever

We will not go into detail about how to disable it through the support service and with the help of office staff. Experts will provide you with sufficient advice. Remote cancellation of the service is the most practical option.

Use the USSD command to deactivate mobile Internet yourself:

• Go to the main page of Rostelecom (//rt.ru/);
• Hover your cursor over the “Mobile Communications” section;
• Open the “Mobile Internet” tab;
• Choose which one you use (phones, tablets, computers);
• A list of tariffs will open. You need to click on the “Details” button with the connected tariff;
• Below you will see a USSD command that allows you to disable the Internet. It also contains information about connection costs, subscription fees, etc.

Voluntary blocking - conditions of provision

The service for suspending Internet services from Rostelecom is called “Voluntary blocking”.

It is available to the provider's subscribers at many tariffs.

But in order to enable this option, you will need to take into account a number of nuances:

• Your Internet should not be blocked for non-payment;
• The agreement with Rostelecom must have been concluded more than a month ago;
• At the time of application, the “Promised Payment” is not used;
• There is no prohibition on connecting to this service in the tariff plan;
• With a deferred settlement system, the debt to the provider is more than 60 days;
• On plans with advance payments, there must be enough funds to cover the first billing period.

This service is not provided for the rental of Rostelecom equipment provided for use.

It applies only to the service itself and the dedicated subscriber line.

Temporary blocking of TV

To temporarily suspend access to interactive television, the company has created a special one.

To activate this option you will need:

• go to your personal account and select the appropriate option in the menu (or visit a company branch and write an application);
• indicate the necessary data (contract number and personal information of the subscriber);
• select the required blocking period (from 30 days).

If all data is filled out correctly and the subscriber has no debt, the service will be suspended within a few hours from the moment the application is submitted. To reconnect the television, just select the appropriate item in the menu through your personal account on the official website.

Is it possible to terminate a contract remotely?

Recently such an opportunity appeared. You can go to the official website rt.ru and click on the “Help” link in the main menu.

Select the “Home Internet” tab and click the “How to terminate the contract” link

Fill out the form and leave a request.

The company manager will contact you by phone to clarify details.

Conditions for temporary blocking of services

The minimum time period for which the shutdown option is enabled is 5 calendar days. During this period, all provided connections will be completely disabled.

After blocking, the subscriber will still be charged for equipment rental.

The service will not be provided if:

• the service that the operator’s user deactivates is financially blocked;
• the agreement to open a personal account concluded with Rostelecom is valid for less than 30 calendar days;
• “Promised payment” is activated on the account;
• for a specific user tariff plan there is a restriction on this option (you can check on the company’s official website or by calling the hotline);
• the debt for the service selected by the user with a deferred settlement system lasts more than 60 days;
• lack of funds to pay on the account using the advance debit system.

When you connect to the service, the first 1-2 months of use (depending on the region) will be free, then the cost of use will increase to 3 rubles/day (90-93 rubles per month).

The maximum period for which a block is granted is 90 days.

Below is a table of payment for the service depending on the region of connection.

The duration of the free period for your region must be confirmed directly with the operator.

The moratorium on blocking is the period during which the subscriber is not able to reconnect to this service; for all regions it is 1 calendar month (30 days). When connecting to a service with the signing of an actual contract (directly through the Rostelecom office), the moratorium is not taken into account.

How to turn off television

The methods for turning off television broadcasting are practically no different from the rules for turning off a landline telephone or home Internet. The user also has the right to refuse the services provided temporarily or forever. The main difference is the cost of rented equipment to receive the TV signal.

Interactive

Interactive television provides digital broadcasting with the ability to control using a special set-top box. This connection method is an excellent opportunity to avoid the hassle of paying for a common house antenna. However, if the user decides to turn off television broadcasting, this will have to be done exclusively at the local branch of Rostelecom.

To refuse to use interactive television services, the following documents are required:

• a passport indicating that the individual applying is a subscriber of the company;
• agreement on connection to television broadcasting;
• Applications to disable interactive TV - filled out at the Rostelecom office.

If the tenants connected the television and moved out of the apartment without turning it off, the owner can refuse to provide services by proving to company representatives that he is the owner of the living space.

In addition to completely disabling Rostelecom services, the user has the right to block the tariff plan for a certain time. The cost of this function will be 3 rubles per day.

Collective antenna

A collective antenna is a fairly outdated method of television broadcasting, so many conscious users refuse this type of communication. Moreover, the subscription fee is charged even if the TV signal is not used in the apartment. Due to the fact that the antenna is collective, the monthly payment for its services is distributed among all residents of the apartment building.

By visiting the local branch of the telecommunications company Rostelecom, you can disconnect the connection to the collective antenna. The following documents will be useful for this:

• document for the apartment - only the legal owner of the apartment can turn off television;
• power of attorney for living space - if the owner for some reason cannot come on his own;
• passport of a citizen of the Russian Federation;

A service agreement is not required. Rostelecom must disconnect from the collective antenna without providing this document.

Other options for temporarily suspending access

There are other ways to turn off your home Internet for a while:

1. For this purpose, call the support service on a special phone number. There, to disconnect from a subscriber you will need:
   contract data;
2. some personal information transmitted by telephone;
3. the control word specified earlier for similar cases.
4. You can block it by contacting the sales office. In addition to the contract or account data, a document confirming your identity is required.

You can disable Rostelecom’s Internet using the listed methods under the same conditions as in your personal account. After completing all the above steps, you need to make sure that the cancellation of the service was successful. This is important , because otherwise the subscription fee will still be charged.

Some believe that in order to refuse Rostelecom’s Internet, it is enough to simply not pay for some time. Indeed, access will most likely be blocked, but until this point the debt can grow. In the future, the organization can file an application in court and recover it. We must not forget that the losing party, as a general rule, covers all costs that arise, for example, state duty, the size of which is comparable to the monthly payment for the Internet.

If additional questions arise, it is better to clarify the situation, for example, by phone and do everything correctly. Additional services such as television and home telephone are disabled in the same way as the Internet.

Registration procedure

It's easy to register. To do this, follow these steps:

1. On the main page of RTK, click “Register”;
2. Then enter the code that the user came up with independently;
3. Click “Next”;
4. After that, enter your full name in the menu that appears; the day, month and year he was born;
5. Click “Next”;
6. Provide your personal email address and phone number;
7. Agrees to the terms;
8. Click “Register”;
9. A message will be sent to the specified email in which you need to click on a special link;
10. Ready. You can already use your personal account for: control and replenishment of your account; turning off cable internet for a while; ordering music and videos; sending short messages; filing requests for equipment repairs, etc.

Note: you can use your personal account using programs installed on mobile devices on the Android and iOS platforms.

Are you moving? Don't forget to take all the services with you!

The company took care of subscribers who decided to change their place of residence. The list of services provided contains a special “Moving” option. With its help, the Internet is blocked from Rostelecom for the duration of the relocation. In this case, parallel reconfiguration of the equipment is carried out in connection with a change in the residential address in the contract. Internet resumption is carried out while maintaining all previous parameters of the tariff plan. In order to use this option, you need to call toll-free 8 (800)-707-12-12, send a written application by email or to the service center.

If the user is not sure that the new address will be serviced by the provider, then it is better to completely disable it. If it is impossible to continue using Rostelecom, you need to take care of how to disconnect from the services. To do this, take advantage of the opportunity to communicate with the operator, through your personal account or in the office.

Rostelecom how to block the Internet temporarily through the office?

This must be done by a person who has entered into a service agreement with Rostelecom. To contact the office, you need to bring with you:

• Passport;
• A copy of the agreement.

A specialist will help you place a temporary block or accept an application for permanent account blocking*

*remember that this will require terminating the contract. It is necessary to close the current debt, while receiving a recalculation. You will also have to reimburse the fee for using the equipment. According to some tariff plans, termination of the contract is impossible before the end of the validity period (standard barrier is 1-1.5 years). This applies to promotional offers and tariffs.

After activating the voluntary blocking, debiting funds from the account will stop. The maximum validity period of the service is 90 days.

You can also find out How to block Rostelecom services

The process of turning off television

The pay television service was already used by 10 million people in 2021. This is due to the ability to connect interactive, digital and analogue television. No Russian operator has been able to reach such heights.

Interactive TV

For most subscribers, the option of contacting the office is considered more convenient. Helpdesk assistance is also available. You can ask them for a form and ask what scans of documents will be needed, but if you have rented equipment, you will still have to visit the office to return it. It is better to understand such nuances during a personal meeting with office staff.

If you cannot come to the institution on your own, then you can issue a power of attorney to another person who will represent the interests of the one who entered into the agreement. Regardless of the type of television connected in the house, the step-by-step instructions for disconnecting are not much different.

Digital TV

First you need to go to the website and study the list of offices and their addresses located in the city. There you can choose the most convenient location and check their work schedule.

You need to arrive at the office with a passport, the original contract, and equipment if it has not been purchased. You also need to remember the act of handing over the equipment. It must be returned to the company in original form.

You also need to indicate to the manager the required service and fill out an application. A Rostelecom employee will advise you on the rules for preparing forms.

Analog TV

The company offers subscribers a voluntary blocking service. If the need arises, the TV can be turned off for a certain time. To do this, the following features should be taken into account:

1. The blocking period is 30 days. Then the subscription fee starts in accordance with the tariff.
2. The maximum free TV blocking period is 5 days.

It is very important to pay bills and pay off all debts, if any, otherwise the system will not allow you to turn on the blocking.

To pause the TV, you can go to your personal account and follow these steps:

1. After logging into the site, you should open the section related to the television option.
2. It will highlight the connected package, where you can see a voluntary blocking button.
3. It is important to indicate the exact date of the period of suspension of use.
4. You should carefully study the fine print information. Only then can you press lock.

After the specified date arrives, the blocking will be automatically disabled. You don't have to do this yourself.

If it is not possible to go online and use your personal account, then the support service will be the solution. But you will have to provide the personal data specified in the contract, as well as its number, over the phone.

Disconnection methods

Before you take action, you should decide whether you need to permanently block the operator or just temporarily suspend his work. There are several ways to disable it:

1. Through your personal account . This is the most convenient and fastest option for managing company services. It is in your personal account that all basic actions are performed. Therefore, it is recommended for all users to register on the site and create an account.
2. Using the operator . If you don’t have a personal account, you can contact your operator to disable the Rostelecom service. To do this, you need to dial 88001000800 and tell us your wishes. He will tell you what to do next.
3. By visiting the company office . You can personally contact the telecommunications organization. Each region has its own branch. You can select the appropriate option on the website page.

The company's services are easy to connect and disconnect. You don't have to go anywhere for this. You can call by phone or use the Internet.

How to turn off the Internet

Disabling the Internet from Rostelecom is possible on a permanent basis or with temporary blocking of access. In both cases, the client must carefully read the terms of the concluded contract, especially the clause that deals with its termination. Rostelecom's rules allow you to refuse Internet services only by writing a statement. You can ask any questions you may have during the contract termination process by calling the 24-hour call center; the standard algorithm of actions is discussed below.