You are greeted by the MTS answering machine - what does it mean when you call and how to remove it

What is the meaning of this phrase?

So, what does it mean you are greeted by the MTS answering machine? This is the work of a built-in system that prevents you from missing important calls. The essence of the service is to receive a notification from the person who makes the call. It is turned on after appearing in the network access area.

Attention
This function is available after dialing 0861.

Voicemail has been present on the Russian telecommunications services market for a long time. It has undergone many changes: useful functions have been added, and it has become possible to adapt the service to the individual needs of each client. Any of the autoresponder options works effectively.

Sometimes the subscriber does not know what this means, you are greeted by the MTS answering machine and hangs up the call. Of course, you shouldn't do this. After all, this is just a standard phrase that the voicemail answering machine plays. Immediately after the answering machine goes off, you can leave an audio message. It will be redirected immediately after the subscriber you tried to reach is in the network zone. In the future, you can quickly contact the person.

For your information
You can view all messages from the answering machine by dialing 0860 on your phone. The answering prompts follow. Users can view the MMS message if the phone supports this feature.

Description and conditions under which the answering machine is triggered

The answering machine at the MTS cellular communication company is. This is a kind of system response that allows you not to miss a single incoming call. The principle of its operation is to record a voice message from the caller. You can listen to this text after you appear in the network coverage area. To do this you need to dial 0861.

Redirection to email is triggered in the following cases:

when the smartphone is turned off;
when the subscriber is in a place where there is no cellular connection;
if the user does not answer the call for a long time (after three rings, that is, approximately 30 seconds);
if the calling person gets on a secondary line (when calling in standby mode).

The option is presented in three versions. Each subscriber can choose a modification that suits them.

Attention! The information is relevant for the Moscow region and may change depending on the region where the service is activated.

When does the automatic responder become active?

If, when you try to make a call, the answering robot is activated, this means that the person has independently activated and configured this function. He will hear the words “Welcome to the MTS answering machine.”

Let's look at why the answering machine works on MTS. Call transfer is activated in the following cases:

when you turn off your phone or smartphone;
if a person is in places where there is no network accessibility;
when the subscriber does not answer the call for a long time (over half a minute);
if the subscriber has the standby mode turned on.

There are several options for this service.

Basic service

This is the simplest way to operate the option in question. There is no charge for it. The duration of a message generated under the terms of this service does not exceed one minute. It is stored in memory for no longer than a day, then the system erases it. The rule remains valid for all types of messages.

Attention
For each number, up to 15 messages are recorded and saved.

On MTS, the answering machine is activated using the key combination *111*2919#, sending an SMS with the code 2919 to phone 111. This can also be enabled in your personal account on the official page of the MTS company.

Standard service

This type of service has favorable conditions for the client. Unprocessed messages are retained in memory for a week. Listened messages are stored for ten days. The message length in this case does not exceed 90 seconds. You can leave no more than 20 messages for one person. Subscribers can record a personal greeting: it will be heard every time the subscriber calls.

For your information
Daily fee for using the standard service is 2 rubles. 30 kopecks

Using MMS messages and a mailbox, you can also activate access to voice messages. The key combination to enable access to the standard service is *111*90#. It is possible to send an SMS with the text 90 1 to number 111. The mailbox will contain an access code to confidential information. Texts can be heard by calling 0860.

This is the best option for voice mail, therefore, it costs more - 3 rubles. 30 kopecks per day. One conversation can last no more than 2 minutes. Read messages can be saved on the server for two weeks, and unread messages can be saved for ten. The answering machine memory can contain 30 entries. You can activate the premium service using the combination on your smartphone *111*900#. Like previous options, the service can be easily activated via SMS or during a visit to your personal account.

Attention
All types of voicemail services can only work separately. If a subscriber has an option enabled, they need to disable it before they enable another.

Why does the MTS answering machine answer when you call?

The voicemail in question is quite common, and can take quite grotesque forms. In the latter case, the caller receives a notification from the answering machine with an offer to leave a voice message, and then immediately an SMS indicating that the subscriber is online. At the same time, the end subscriber himself did not leave the network. This situation is explained by temporary problems in the reception and transmission of signals from the mobile operator MTS.

The answering machine itself is one of the implementations of the voice mail function from MTS. Allowing you to deliver your voice message to the desired subscriber in a situation where:

The target subscriber's phone is set to offline mode, is turned off, or is out of order;
The target subscriber is outside network coverage;
The subscriber does not pick up the phone for a long time (more than 30 seconds);
The user is already talking to someone and cannot answer your call;
The subscriber has configured the answering machine for unconditional connection;
There are problems in the operation of the mobile network (MTS).

The functionality of an autoresponder can be implemented in three main forms, which we will consider below.

We also previously discussed how to find out the region by mobile phone number.

What are users most often interested in?

Consumers have a large number of questions related to the service in question. They all turn to MTS employees. Here are some frequently asked questions:

Question one: Why is money debited from the balance during international roaming, but initially voicemail is free?

Answer: Such cases can be prevented. When leaving Russia, you need to turn off all types of call forwarding on your phone and turn off roaming. If this is not done, all recorded messages are considered outgoing and will be charged accordingly.

Question two: How to increase the duration of an incoming call to an answering machine? Answer: By default, the period of time after which the call automatically goes to voicemail and the robot starts talking is half a minute. But the user can change it in the mobile device settings (forwarding section).

It happens that there is no such section. How to remove the answering machine on MTS after the 3rd ring? In this case, the standard code is sent **61*mail responder number*time after which the subscriber is transferred to the automatic responder and the pound key. If carrying out such operations causes difficulties for the user, then you can use the Internet assistant. For the same purpose, the subscriber can call the toll-free service number. The operator will give detailed instructions on how to change the voicemail functionality.

Question three: What additional add-ons are there for the voicemail service?

Answer: Users can set a proprietary alert on their phone instead of beeps using a mobile program. They can also set themselves situations when voicemail will be activated using short prompts. A list of such situations is on the company's website.

The subscriber's phone is busy due to the blacklist

Another reason for the inability to get through is adding to the “Black List”

". The procedure is carried out both in the phone settings and at the mobile operator level. Many operators have this option - Beeline, MTS, Megafon, Tele2, etc.

from Beeline operator

Have you found yourself in such a situation? There are several options to “bypass” the restrictions:

Try sending a regular SMS, asking the subscriber to remove you from the blacklist. Before doing this, it is recommended to enable SMS delivery notifications.
Just call from another number - if the call goes through like this, you are on the Black List. True, there is a chance to solve everything if a person picks up the phone and wants to talk to you.
Use alternative communication methods - Viber, WhatsApp or Telegram provide audio and video calls.

Read: Rules for installing and configuring an MTS modem

It's also worth briefly mentioning Do Not Disturb

(on an airplane, standalone) - it completely disables the possibility of incoming calls and SMS. There is no way around this option.

Deleting mail in the operator’s personal account

Using a personal account is an easy way to remove the voicemail service. Having entered it, they proceed to work with the options. A “cross” is placed opposite “voicemail”. Similarly, the service is disabled when a person uses a mobile program.

Automatic answering is a very useful addition for any mobile phone user. It makes it possible not to miss an expected call or message. The function is in demand in those parts of the country where cellular communications are unstable and there are other problems with establishing contact. The client will always be able to listen to information at the most convenient time for him.

Reasons why a subscriber cannot answer a call

Your friend's phone suddenly died and there is no way to charge it. Perhaps he is on the road or, for example, in a cinema. It is possible that your friend went down to the underground parking for a while or went to the store located in the basement of the building. After some time, he may well appear in touch without even noticing that he was missing “from the air.” Perhaps your friend went out of town and found himself in an area of poor reception or where there is no telephone coverage at all. Remember, maybe he has elderly relatives living in the countryside, or his work requires frequent trips out of town. Maybe he went on vacation abroad? In this case, the switched-on SIM card of the Russian operator will lead to serious expenses, so, most likely, he either turned off his phone during the vacation or uses a different SIM card. Sometimes situations arise when circumstances require turning off the phone

For example, your friend is sitting at an important meeting where everyone is required to turn off their phones, or he got sick, took some medicine and went to bed. After some time, the connection will be restored - you just need to be a little patient. The most unpleasant case

They don’t want to communicate with you, so your phone is blacklisted. It is very simple to check this: you need to call this person from another number that is unknown to him or is not associated with your identity.

How to disable the service

If necessary, users of the services of this cellular company can disconnect from this option. For this purpose, the operator has provided several manipulation options for its clients. Let's consider the simplest method:

You can also stop voicemail using a USSD command, through a mobile application, support service or mobile assistant. It is worth noting that only the basic package is provided free of charge; for the extended “Standard” and “Plus” packages, a subscription fee is charged.

If you need to constantly stay in touch, not miss important calls, and store voice messages, you can use the Auto Answer feature from MTS. This option allows clients not to miss important notifications, and also stores several messages in memory for incoming calls. This is very convenient in situations where the user is a busy person and does not always have the opportunity to answer calls.

Shutdown options

Before turning off “Voicemail” on MTS, you need to know exactly what type of answering machine is installed on your phone. The fact is that the MTS Russia company provides its customers with three options for the mailer: basic GP, standard and GP +.

And they differ from each other not only in the set of functions and the size of the subscription fee, but also in the methods of switching off.

So, you can turn off the answering machine on MTS:

by sending a system request;
via text SMS;
through your Personal Account.

Now let's look at each of the methods in more detail.

USSD command

You can quickly switch the service to an inactive state by sending a special USSD command. As mentioned above, disabling “Voicemail” will vary depending on its type, therefore, for each type of answering machine, there is its own system command for deactivation:

basic GP - to turn off, throw off the digital combination * 111 * 2919 #;
standard – deactivated by system request * 111 * 90 # ;
voicemail + – can be disabled using the command * 111 * 900 * 2 #.

Immediately after sending USSD, the notification function on your number will be turned off. No money is withdrawn from the subscriber’s account for either connecting or disconnecting the service.

SMS

You can also delete a mailbox from your phone via SMS:

to turn off the “Basic GP” type in the message field: “2919” and send an SMS to service number 111;
to deactivate the “Standard GP” type the text: “90 2” and send a message to 111;
To get rid of “Voicemail +”, send a message to number 111 in the following format: “90 10”.

Immediately after sending the message, an SMS will be sent to your phone notifying you that the service has been deactivated.

Personal Area

If you are a registered user of the television system and have free access to the Internet, then it will not be difficult for you to disable the function through your Personal Account. By the way, if you have not yet logged in to the MTS website, we advise you to do so. After all, through your personal account, you will be able to configure options, remove and connect tariff plans, use mobile banking, etc. The registration itself follows a standard procedure and will not take much of your time.

Well, for those who have already acquired a Personal Account on MTS, the algorithm for turning off the answering machine will be as follows:

go to your page and select the “Manage services and options” section;
After the transition, a list of services will appear in front of you, find the one you don’t need and click the “Disable” button next to it.

In the same way, you can turn off the answering machine through the “My MTS” application.

If you have any difficulties deactivating the service, you can always contact MTS technical support for help at 0890 or 8-800-250-08-90. Calls within Russia are free.

And also if the mobile operator’s office is within walking distance from you, you can resolve any issues on the spot. However, in this case, you need to have an identification document with you, since any manipulations with the number are carried out exclusively with the consent of its direct owner. Although you are unlikely to need to go to the office, because the service can simply be deactivated using the three methods described above.

Blacklist and Do Not Disturb mode

Modern devices are capable of emulating any action. A properly configured Black List completely excludes unwanted incoming messages and more.

What can be done to bypass it?

Send SMS. Enable receiving a delivery report, and in the text of the message itself, ask the subscriber to remove the number from the list.
Call from someone else's number. If calls do not go through from your phone, but do from another, then there is a high probability of being included in
Use alternative communication channels: Viber, Skype, WhatsApp. You can write a message, make a voice call or video call.

We should also talk about setting up the Black List. Its flexibility depends on the specific model and manufacturer. Many manufacturers include a really large list of features in their products. For example, you can set up groups, allow incoming calls from phone book numbers, block calls from specific subscribers or groups at certain times, and much more. Even the arrival of SMS can be turned off. Smartphones can signal “busy”, “subscriber unavailable”, and the device can also pick up and hang up. And much more.

There are modes in the phone settings. Each of them has its own operating scenarios. In particular, when you select the “Do Not Disturb” option, incoming calls may not go through, giving the caller a “busy” or “subscriber unavailable” message, or they may go through, but without signals.

Often, phone owners do not know about activating these functions, or they are turned on, for example, by children. It is recommended to check the network settings, Black list, actions for groups, settings for specific subscribers and operating modes.