Subscriber service is temporarily suspended, what does this mean?

For what reasons might the voice message “Subscriber service has been temporarily suspended” sound?

Owners of mobile phones quite often encounter this problem when they make a call and instead of the usual long beeps, they hear an automatic message: “Subscriber service is temporarily suspended.” Such a message may be due to various reasons. Here are the most common of them:

Subscriber service has been temporarily suspended. Causes

Pay attention to the wording

We can hear the phrase mentioned in the title both in the context that our SIM card is not being serviced, and that the number of the potential interlocutor is not being serviced. In the first case, the word “your” will be present, in the second the robot will say “service to this number is temporarily suspended,” the Tele2 system adheres to such wording.” First, let's look at the most common options. Let's start with where we are informed that the interlocutor has been blocked. What does “subscriber service is temporarily suspended” mean in Tele2 when making an outgoing call:

The subscriber is in an area where the communication signal is very weak, and his device constantly loses the network.
The subscriber is in international roaming and does not have enough funds in his account to receive incoming calls.
The owner of the phone intentionally blocked it, temporarily or permanently.

If, when you try to make an outgoing call, the robot reports problems on your side, then this can only be a block due to non-use of the number or a negative balance.

What to do if the Tele2 mobile network is unavailable? You will find the answer to this question in another article on our website.

Briefly on the topic The most obvious reasons for suspending service are that you have not performed any actions with the SIM card for too long, or it has had a negative balance for a very long time. You can also receive a similar alert by trying to call a person who is offline or in an area of unstable reception.

As you know, the operator’s line of tariff plans is very diverse, but not all of them are suitable for each person personally; for such cases, there are many articles on our website about how to change or disable the tariff. How to disable the Classic tariff on Tele 2 is one of them.

Network failures

No matter how much the operator works to organize reliable network operation, sometimes technical failures occur. Electronics fail on their own or this happens due to the actions of third parties. Any failures and errors in the system will be automatically recorded by Tele2 technical service specialists and quickly resolved.

You can find out about a network problem or technical work at any time by calling the contact center 611 or (495) 9797-611.

Number transfer

Number portability or MNP is a service that allows you to change operators without losing your own number.
To use the MNP service, you will need to visit the communication office of the new operator, enter into an agreement with it and receive a new SIM card. In this case, it is necessary to inform company representatives of your intention to keep the old number. The entire procedure lasts about 8 days.

When switching from another operator to Tele2, everything is much simpler. New users of the tele2.ru Internet service are given the opportunity to independently change their mobile company. To do this, you will need to go to the “Go to Tele2” section, fill in the empty lines with your passport data and current number, and then click on the “Submit Order” button.

Service for the number you dialed is temporarily suspended - what does this mean on Tele2

Any SIM card may be blocked by the operator or become inaccessible. For example, you call some Tele2 number, and you are told that “Service for the number you dialed has been temporarily suspended.” In this case, the user himself cannot receive or make calls. Let's tell you in more detail what this means and in what cases you may encounter this.

Reason #1

The main factor in call failure is the lack of money in the account. However, to block a SIM card, the balance must be in the minus for quite some time. The operator, seeing zero activity on the part of the owner, blocks the phone number. The lack of money in the account exceeded the period of approximately 30 days.

All that remains is to go top up your account. As soon as the funds arrive to the operator, he will immediately unblock everything. But be sure to keep in mind that first you need to pay off the negative amount of money, and then make an advance payment for the month.
This should also include the subscriber’s presence in roaming. Perhaps the person you are calling has traveled abroad and is therefore temporarily unavailable. Some users have encountered this situation. Make sure you have roaming minutes to make a call.

Blocking a subscriber due to a “minus” is a standard option

Reason #2

The user wanted to block the SIM card. This “Voluntary Service” is provided to everyone. Perhaps the subscriber went on vacation or temporarily stopped using the number. The SIM card is blocked through your personal account in Tele2. Additionally, this can be done in the center of your mobile operator. For this you need a passport.

Accordingly, if the blocking was an accident, then you need to restore everything through your personal account or by contacting the service center. After that you can call. Often the SIM card is inactive due to network failures, so you just need to wait. Here is a short video on this matter.

Money transaction

If the error “Service for the number you dialed is temporarily suspended” is caused by a zero balance, then you can help your friend. To do this, simply complete the transaction from your phone. This is done by sending the following command from your number:

Combination for transferring money to a Tele2 subscriber

The service is not free, if you also transfer money from Tele2, then an additional 5 rubles will be charged. If you send from another operator, then 5 rubles + 5% of the amount. Also take into account the amount of minus on the card being blocked. If the number does not work, then the amount sent was not enough to cover the shortfall.

Roaming

Another factor is : such information may arrive because the called subscriber has left the country and is therefore located outside the borders of Russia or the region in which it is registered, as a result of which roaming mode is activated.

It is necessary to take into account that calls and messages while roaming are expensive, and there may simply not be enough money in your balance to pay for a call received on your phone or a call made by you.

With this development of events, the only solution we can offer is to deposit money into the account of the person to whom the call is addressed, if there is accurate information that he has left the country.

What does this suspension mean, why is the subscriber not being served?

Many of us have encountered strange notifications when calling instead of the usual beeps.

One of these is “Subscriber service is temporarily suspended.”

Such a notification is often upsetting, especially when a call to the person you need is so necessary. So let's figure out what this means?

And why does this notification suddenly appear?

Meaning

Subscriber service is temporarily suspended - this means that the person you are trying to reach for a number of reasons is unable to make and receive calls, as well as send and receive SMS messages. Accordingly, he may not be available for calling.

There are several reasons for this situation:

The most common reason: the subscriber has a negative balance due to the fact that the balance for payment has run out, or because the subscriber has gone deep into the red due to the repeated outstanding promised payment being taken or due to the provision to the subscriber of paid services provided by the operator he uses.

The thing is that there is a certain time during which the subscriber can still receive incoming calls and SMS while in the red, and each operator has its own period of time varies, usually from 2 to 4 months. So, to avoid such trouble, it is better to pay for mobile communications on time

The phone is out of reach: that is, the subscriber is located in a place where there is poor signal reception or there is no signal at all. However, it is worth noting that only a Beeline or Megafon subscriber can hear such a notification, but due to malfunctions, subscribers of other cellular operators can hear the same message for this reason.

In such a situation, it is better to wait a little and then call again.

The third reason is roaming: the notification may sound due to the fact that the person you need to call may have gone on vacation abroad and, accordingly, he is moving outside of Russia or the region of registration (which is what roaming arises from).

The thing is that incoming calls and SMS in roaming cost money, and a lot of it; there may simply not be enough money in your account to pay for an incoming call to your phone.

In this case, we can advise only one way out of the situation - top up the account of the person you are calling if you know for sure that this person has gone abroad.

Another reason for the notification may be the voluntary blocking of the SIM card by the called subscriber. Each operator can provide such a service temporarily or permanently (upon termination of the contract for the provision of communication services). This can be done for a number of different reasons.

For example, a subscriber could go on vacation and ask that no one be able to disturb him during his vacation, or he lost his mobile phone or it was stolen, after which the subscriber immediately applied for a SIM card restoration. A procedure such as blocking takes a certain amount of time, after which the service of the called number by the mobile operator is suspended.

In this case, we recommend that you contact by telephone the subscriber who may be close to the person you are trying to reach.

Well, the rarest reason for a message to appear may be if a person deliberately harms the operator, other people served by cellular communications, or third parties. This is even stipulated in the contract of many telecom operators as a separate clause.

The subscriber can harm the operator by repeated attempts to use express payment cards that have not yet been issued, using his number to create a lottery, any voting, advertising campaigns, sending spam in large quantities, setting up access paths to the mobile network, telephony and fixed line communications. In general, there can be quite a few prerequisites for this.

In this case, the period when the subscriber will be available again is unknown (since the organizations providing communications do not inform about this), and it is also unknown whether the telecom operator’s client will be temporarily unserviceable or permanently. To avoid such a cause of trouble, it is better not to violate the contract, thereby not causing harm to the operator or other mobile subscribers.

If you have tried all of the above reasons for the problem, and are sure that none of these reasons are suitable, then in this case you need to urgently call the operator of the cellular communication service and then inform the dispatcher about the problem that has arisen.

It is worth considering that the application can only be considered by the operator from the owner of the SIM card and, accordingly, you will need to say which person it is issued to, name the secret word (if it was indicated when purchasing the SIM card and registering the person in mobile communications), and it is quite possible provide the owner's identification document details for confirmation.

Violation of contract terms

The least common reason for receiving information about termination of service may be an attempt by the client to specifically harm the cellular company , its other clients, as well as a circle of unidentified persons. This circumstance is indicated in the contract concluded with the cellular company.

The user is able to harm the mobile operator by numerous uses of payment cards that have not yet gone on sale, by using his phone to organize lotteries and all kinds of sociological surveys, sending advertising mailings and large volumes of spam. Simply put, there can be many incentives for such actions.

In this situation, it is impossible to know when the subscriber will be in touch again, since mobile operators do not stipulate this point, and it is also impossible to find out whether a particular client is disconnected for some time or forever.

To avoid such circumstances, you should not violate the terms of the contract and thereby harm the operator and other subscribers.

Most common reasons

This situation occurs under the following circumstances:

As a rule, this is due to the negative balance of the interlocutor, which arose due to the fact that he no longer has money in his account, and also because many unpaid minutes were used, since the subscriber used cellular services more than once, but later did not pay for them, and also due to the provision of paid services to the subscriber by the operator to which he is connected.

It should be borne in mind that a fixed time is allocated during which the subscriber is still able to answer incoming calls and SMS, even with a minus balance, and each cellular network has its own deadlines of two to four months. That is why, to prevent such developments, you need to pay for cellular communications on time.

The subscriber's device may be outside the access zone, in other words, the interlocutor is located where the signal is weakly received or completely absent. It should be noted that such a statement can only be heard by a Beeline or Megafon user, however, due to various problems, a similar message under similar circumstances will be heard by users of other cellular networks. With this development of events, it makes sense to wait for a while and then call back.

Negative balance

Most often, the appearance of such a message is due to the fact that the subscriber you called has run out of money in their account or has gone into a deep minus and has not topped up their balance for a long time
There is a certain period during which you can receive incoming calls with a negative balance. If after this period you do not top up your mobile account, the operator has the right to block the number until the debt is repaid, and some operators have the possibility of losing the number altogether. For example, Beeline
This period is different for all operators, but the minimum is usually 2-3 months. To avoid such troubles, try not to delay paying for mobile services

How to show money to another subscriber in the Megafon and Tele2 cache

To help a friend or friend contact you, your honor can send him money and receive an invoice.

Mobile operator:	Charter:
Megaphone	The simplest is the USSD-warm company: 133amount of money sent*subscriber numbers# and call button. After which a message will be sent to your number with instructions to confirm this action. The sigma specified in the command will be withdrawn from your account, plus a 6% commission following this action. If your sister transfers from Megafon to a part of another operator, the commission will stop being taken at 8.5%. You can make a copy for up to 15 thousand rubles.
Tele 2	If you need to transfer money from Tele2 to Tele2, use this combination: 145feint, to whom you need to transfer*10# and green tube. Consumption of money from Tele2 to Tele2

Good propositions

Before MegaFon begins providing communication services, an agreement is concluded with an individual or legal entity. The company provides a service such as local telephone communication. The advantage is that this gives the right to use the subscriber number additionally.

It is enough to conclude an agreement to confirm the availability of local telephone communications. After this, the additional number, through forwarding, will begin to function as an incoming call to the main number. All malfunctions, if they arise, are eliminated by the company’s specialists quickly.

The operator himself sets the conditions for the provision of MegaFon communication services, but, of course, the person decides whether the proposed circumstances are suitable for him.

Voluntary refusal of service

There is another situation in which you can hear the phrase “This number is not in service (not in use).” This is if the subscriber himself blocked his SIM card. For example, in case of theft or if he simply does not plan to use this number temporarily, but does not want to lose it.

We tell you how to perform such a temporary block while remaining a client of the operator.

Megaphone.

The subscription fee for voluntary blocking is 1 rub./day. To block, you can use one of three methods:

Go to the “Support” section on the official website (write a request);
Call the support service at 0500 or +79261110500 if you are in roaming;
Write to the chat in your Personal Account - on the website or in the application.

It is possible to set the blocking end date, and the number will be unblocked automatically on that day. Or, to unblock, you can call 0500 from any valid Megafon number.

Beeline.

To block a number, call one of the support numbers: 88007000611 or 0611. But the easiest way is to go to your personal account, where next to the phone number there is a “Block number” link on the main page. Here you can set the date when the number will be automatically blocked, which is especially convenient if you plan to do this during a long trip.

To unlock, there is a special combination 09212, which should be dialed as soon as you want to use the number again. Beeline also has a USSD command *213#, which should be dialed directly from a blocked number.

The subscription fee for voluntary blocking is charged depending on the terms of the tariff plan.

MTS.

There are 3 simple ways to block an MTS SIM card for a while:

USSD command *111*157#
Call number 1116
Blocking on the operator’s website via chat or in your Personal Account.

The operator provides the service free of charge only for 14 days (this is enough to go on vacation abroad), and then withdraws 1 ruble from the account. daily.