How to Call Life Operator Belarus from MTS Belarus

Life is a Belarusian telecom operator that has been present on the market since 2008 and is one of the most popular in the Republic of Belarus and Ukraine. Anyone can call the Life operator to clarify questions of interest, it is not necessary to be a subscriber.

The company is part of the Turkcell group, a leader in the European operator market. It is not yet present on the Russian market. Next, we will look at all the ways to contact Life operators and tell you what questions they will help you find out. In general, the support service is adequate, the employees are polite, and you don’t have to wait on the line for a long time.

For Ukrainian subscribers

Most Life subscribers live in Ukraine. Please be patient before calling, because the number of operators is limited, so in the worst case you will have to wait in line for 5 to 20 minutes. Also prepare the passport with which you purchased the SIM card. To carry out some operations, the operator needs to verify that you are the owner.

From a mobile phone

The easiest way is to call the operator from your mobile phone. It's absolutely free. All you need to do is be within the network coverage area. Follow a few simple steps:

1. 5433 in the dialing field (suitable for contract subscribers and prepaid communications).
2. Next, the robot will announce all menu items. Please note that there is no “Contacting Operator” section. You need to press button 5, which is responsible for the item “Operations with SIM card ... get support help.”
3. Next, the autoinformer will begin to announce menu items. You must select 3 (disable SMS advertising).
4. There is little time left before connecting with a real person. In the new section, press the number 0.
5. Press 0 again. Next, after consultation, you will be asked to take a survey on the quality of employee work. Using keys 1 or 2, you can agree or refuse.
6. All you have to do is wait for the connection and then describe your problem.

Please remember that conversations with the operator are recorded.

From a landline phone

If you don't currently have access to a mobile phone or you are out of network coverage, then use a landline phone. The number presented is suitable for calls from another operator. Follow these steps:

1. Dial the number 0 800 20 5433.
2. Next, you will be asked to switch the phone to tone mode. This only needs to be done if you are using an analog PBX (you can hear clicks between the digits when dialing a number). The transition to this mode is carried out using “ * ” (asterisk).
3. Select the language in which menu items will be displayed. Russian and Ukrainian are available.
4. Without waiting for the automated robot, you can press the number 5, and then 0 to contact a consultant.

Calls from landlines and numbers of other operators are free.

While roaming

Often the help of specialists is required when traveling abroad. Life subscribers can contact the operator even while roaming. Here you need to use one of two numbers:

• +380-635-433-111;
• +380-442-336-363.

Please note that the code is entered in international format, i.e. +3 .
There is no charge for calls for Life subscribers. By following the instructions above, you can proceed to the point of contact with a live consultant.

For corporate clients

For subscribers who are served on a corporate basis, the following methods of obtaining support are possible:

1. Call technical support. In this case, the same numbers are used as for individuals (they are given above). When connecting, it should be explained that the question concerns corporate communications - the specialist may have to transfer the call to the employee responsible for consulting corporate clients.
2. Contacting a communication salon. On the operator’s website, you should select the office that is optimal in terms of availability to serve corporate clients. You should go there with a passport, a power of attorney certified by a notary, if an authorized representative of the organization is applying.

For subscribers in Belarus

Despite the fact that residents of both countries are served by the same company, the dialing numbers are different. Residents of Belarus must use the following combinations:

• for calls from a mobile phone – short numbers 909 or 920 ;
• when dialing from a landline phone - +375 259 090 909 or +375 172 959 999 ;
• while in roaming - +380 635-433-111, +380 442-336-363.

You can find out which “Life” you have (Ukrainian or Belarusian) by the code. For Belarusian subscribers, numbers have the format +375 29-xxx-xx-xx , +375 33 xxx-xx-xx or +375 44 xxx-xx-xx .

What to do to connect to the Call Center

If you are tormented by the question of how to find out the number and get through to the operator and talk to him, however, you do not know the contact numbers, then you can do the following:

• Find the plastic base where the SIM card was stored. It must indicate the Pin and Puk codes, as well as the numbers by which you can connect to the operator.
• Go to the official Lifecell website from your mobile or PC and quickly find out the data you are interested in.

After you find out the contact details of the Life operator, you can try to “get through”.

Typically, many cellular providers face similar problems. This is due to insufficient coverage area and rather severe wear and tear of the equipment. However, most representatives strive to eliminate such problems and make access as easy as possible for people.

Operator service commands

Calling an operator is a tedious task. It will take about 10-20 minutes to dial. Plus, it takes time to explain your problem and solve it. Before contacting consultants, make sure that none of the service teams will help you. The list of the most popular commands is presented in the table below:

Team	Action
*111#	Balance check
*112#	Information about activated services and their validity periods
*121#	Balance of activated services
*123#	Activation of additional paid services
*133#	Change the language of autobot messages
*161#	Data plan and phone number information

Comments and suggestions

Why did life offer a service at a tariff for which I charged additional money, although the subscription fee had been paid, and is now adding the plus to the minus balance? What kind of nonsense is this? Has the life policy, no money, no service, changed? I'm on the Voice1 tariff. There is currently no way to contact the operator. I ask you to cancel the imposed pseudo-service, for which I paid twice and which I do not use, and which is also included in the minus.

It is very difficult to reach an operator for a long time

Beautiful offices, cozy atmosphere. Nice staff. There is a smoking area in the courtyard and there is parking for guests. Although the building is old, it is even more pleasant to look at externally than the neighboring buildings)

Source

Alternative methods of communication

You can ask your questions to Life employees not only by phone. Use one of the following methods:

• Online chat. The Ukrainian site allows in text format to the operator via chat. Scroll to the very bottom, and then click on the item of the same name. Next, you need to fill out a form indicating your name and number, write a question and confirm your choice.

• Social media. Life has official accounts on Facebook, Twitter and Google. You can also leave your question there.
• Come in person to one of the branded communication salons. They are found in almost every city. Don't forget to take your passport with you for the SIM card.

Remember that this site is relevant for Belarusian subscribers.

Telephone Life for legal entities

In addition to private clients, Life provides services to legal entities. A dedicated hotline is available to corporate clients. Numbers vary depending on your region of residence:

• +375 25 909-00-19 – Minsk and Minsk region;
• +375 25 909-28-80 – Vitebsk region;
• +375 25 909-00-22 – Mogilev region;
• +375 25 909-00-21 – Brest region;
• +375 25 909-00-20 – Grodno region;
• +375 25 909-00-23 – Gomel region.

You can view other phone numbers on the official website in the “Contacts” section. The necessary information is published here to allow you to contact representatives of the contact center and immediately receive assistance with any service issues.

What problems will the operator help solve?

In most cases, the operator is able to find a solution to any problem. Life employs qualified specialists who are well versed in current tariff plans and additional services. They will help solve the following problems:

• difficulties in changing tariffs or connecting services;
• obtaining detailed information about waste;
• activation or deactivation of the card;
• PIN recovery or obtaining information about the PUK code;
• difficulties logging in or using your personal account;
• Internet consultation.

If you don’t know any combination for the transition or just want to clarify the details of the option, then feel free to call the consultants.

Contacts of Life in Belarus: official website, personal account, social networks

Contacts life:) CJSC "BeST":

• Official website: life.com.by
• Personal account: issa.life.com.by
• Social networks: VKontakte, Facebook, Twitter, YouTube, Instagram
• Frequently asked questions: life.com.by
• Email

CJSC "Belarusian Telecommunications Network" was registered on November 5, 2004. On March 24, 2005, it received a license to provide GSM communication services; the connection of subscribers itself began in December 2005.

Description of the voice menu: how to use

Voice menu “Life” is an answering machine created to help. Thanks to the option, people can perform an operation or obtain the necessary information without waiting for an operator’s response. Procedure:

1. The user dials 5433 and the call button.
2. A recorded voice informs you of the different options you have if you press a certain number. Button “1” will send data about the balance and tariff plan. To get information on the Internet, you need to press button “2”. Number “3” will provide information about international and will transfer the user to the menu for changing the tariff plan. Number “5” will contact a consultant. By pressing the “6” button, you can top up your account.
3. A person’s task is to choose the appropriate option. After this, the appropriate service will be presented or the call will be transferred to an operator.

The service allows you to download employees and allows people who have important questions to respond as quickly as possible. Work improves and a person's confidence increases.

Advice! It's worth familiarizing yourself with the voice menu functions in advance so that you don't have to wait for the answering machine to announce available services.

Preliminary measures

It is so difficult to reach a live operator, as a rule, due to the fact that there are so many calls. Moreover, the vast majority of them can be easily solved using automated systems, which Life provides in sufficient quantities.

Waiting for an answer can take a very long time, so before you perceive your problem as extremely complex and unique, it is best to double-check that the answer to your question is within walking distance.

First of all, it’s worth visiting your personal account, which is now open for subscribers of almost any operator. It will provide an opportunity to learn a huge amount of various information, and with its help you can use various functions. Often, viewing your account helps you find a solution to a large number of problems, such as “Why aren’t calls going through?” (no funds in the account) or “Where did the money go?” (there are statements and a list of connected options for this).

Secondly, subscribers can use the internal self-service service, to enable which they need to dial *111# and press the call button. Automatic informers and voice menus allow you to solve a huge number of problems without spending hours waiting for an employee to answer.

Finally, answers to questions can be found on the Internet, especially on specialized forums, where you can ask them in person.

How to transfer money from one number to another on Life

From Life to Life, subscribers in Belarus can transfer money in one of two ways:

1. USSD code. Sequencing:

1. In tone dialing mode, dial the combination *120# “call”.
2. In the menu that appears, enter the recipient's number in international format without +.
3. Enter the translation in numbers.

To immediately get to the menu for entering the number and amount, you need to dial the combination *120*1# “call”.

1. "My page". Sequencing:

1. Authorization in the system. On the Life portal you can log into your personal account using a 7-digit phone number and password. If you don’t know or have forgotten the code, you can get it by command *120# “call” by selecting the appropriate menu item. After entering the password incorrectly 5 times, a Capcha will appear.
2. Go to the “Top up your balance” section. You can transfer funds to the account of another subscriber on your phone or transfer money to him from a bank card.

Hotline

You can contact Call by calling a short number

It is available to every resident of Belarus 24 hours a day, any day of the week. You don't have to pay for the call. What questions are asked to the information service?

Despite the large number of requests, it only takes one minute to reach the support service. The contact center employees are professionals; they can provide you with any information regarding the work of a mobile operator.

In some cases, the issue can only be resolved during a personal visit to the office. Without it it is impossible: