Rostelecom: email for clients, e-mail address from RT

To correctly compose a letter, you should follow the rules of business correspondence: present information correctly and structured, avoid profanity and abbreviations.
The document must contain the following data:

name of the organization to which the claim is sent;
Subscriber's full name, contact details, contract number;
clearly stated claims and justification by facts;
links to laws and regulations;
requirements for the organization and proposals for resolving the situation;
date and signature.

The completed application should be sent to the regional branch of the company:

Capital branch of PJSC Rostelecom - 115172, Russian Federation, Moscow, st. Goncharnaya, 30, tel. (for subscriber claims); tel. (Common department).
St. Petersburg branch - 191002, Russia, St. Petersburg, st. Dostoevsky, 15; tel..

A complete list of branches in the regions can be found on the website https://www.rostelecom.ru/regions/.

An example of a claim to Rostelecom is provided for review below (zhaloba-na-Rostelekom-1)

Go to the website www.rt.ru.
In the upper right corner of the screen, find the region selection window and indicate your location (see Figure 1).
Then scroll down the page, find the “Our Contacts” block and select the “Feedback” section (see Figure 2).
After this, a form for leaving a question or complaint will appear on the screen (see Figure 3).
You will need to fill out the “Subject” and “Text of Appeal” fields and leave your contact information.
It is possible to attach a document with a size of no more than 500 KB.
After this, you need to check the specified information and fill out a special field, duplicating the text from the picture.
Click the “Submit” button.

Sample application

Complaint against Rostelecom: how to write to get an accurate answer
All of the above documents are attached to the application, which is written to the deputy director for commercial work. A sample application is posted on the company’s website, but before filling out the application it is worth clarifying the position and full name. responsible leader.

All evading clients are asked to indicate the reason why the contract was terminated. In addition, the application must indicate the contract number and the date on which it was concluded. The date from which the client refuses Rostelecom’s services should also be indicated. But it is worth considering that in order to terminate the contract, at least 10 days must be allowed.

It is not possible to terminate a contract via the Internet. To do this, you should go to the nearest office and fill out all the necessary documentation there. First you need to clarify whether this point deals with the termination of contracts.

The application can be written in any form.

How to file a complaint?

Russian Post customer reviews

There is no specific form for the complaint, but there are requirements for the document. If you adhere to them, the likelihood that the case will be considered will be much higher.

Anonymity in this case is unacceptable. A popular Internet provider has the right to reject a complaint if the subscriber wishes to remain anonymous.
Contact information must contain complete and accurate information. You must also indicate your preferred method of feedback.
Explaining the essence of what is happening requires abandoning emotions. The complaint will not go through if the text of the document contains obscene language.
When reporting an offense, please describe what happened in as much detail as possible. Refer to existing laws and concluded agreements.
Be sure to provide proof that you were treated poorly. Remember, all materials must be obtained legally. If you intend to conduct audio or video recording when communicating with an employee of ROSTELECOM PJSC, be sure to warn the person about this.
Don't forget to include in the document information regarding who the letter is addressed to. As a rule, this is the director of the regional representative office of PJSC ROSTELECOM, or the general director of the company. Detailed information can be obtained from the staff.
Be sure to include a list of attached papers in the document.
Make it a rule to file your complaint in duplicate. Save all information about the forwarding/transfer of the appeal.
When submitting a complaint to the regulatory authorities, please note that you need to retain information that ROSTELECOM PJSC ignored the appeal.

Sample

An example of filing a complaint can be found below:

If a conflict situation arises with PJSC ROSTELECOM, the first thing to do is try to reach an agreement with the service provider itself.

The complaint is written quite simply, but it should be remembered that the appeal can be considered by different departments. File a claim in court only if other departments have ignored or made an unfair decision on your issue.

To the FAS

How to turn off your Rostelecom home phone

It is also suggested that you contact the FAS with a complaint against the company. You can submit it in several ways:

Claim to Rostelecom. Relations in the field of consumer rights protection are regulated by the Civil Code of the Russian Federation, this Law, other federal laws (hereinafter referred to as the laws) and other regulatory legal acts of the Russian Federation adopted in accordance with them. A claim is a written demand addressed to the debtor to eliminate violations of the fulfillment of an obligation. The document is provided at the pre-trial stage of resolving a legal dispute.

The reason for writing a complaint to the mobile operator was due to SMS spam attacks in the last month and a half. When opened, a paid subscription is activated. What is characterized as fraudulent actions. We talked about how mobile operators deceive subscribers in the last article, where you can read my review of Rostelecom and other mobile operators.

To avoid red tape with claims, you should buy a SIM card only at the official office, and when purchasing, ask to disable all paid services, although it is not a fact that they will not be turned on a little later, as they did for me.

If you detect fraudulent actions on the part of the mobile operator Rostelecom or another, copy and download the complaint, fill in your data indicating the services you are complaining about, print in 2 copies and go to the Yutel (Rostelecom) office with your passport. You must be given a certified copy with a mark (incoming number) on acceptance or an act describing the documents accepted from you.

Please ask for the answer to be sent to you by mail so that you can go to court with these documents.

Don’t be afraid to defend your rights in court, the Federal Antimonopoly Service, Rospotrebnadzor, the Administration for the Protection of Consumer Rights, etc. A claim to Rostelecom (Yutel) can be sent by email to the written claims department

Help numbers UralSvyazInform (Rostelecom, Yutel, Tele2)

Help desk for fixed communications, including radio and television broadcasting: 11801 or 88003001801

Customer support service for Internet and Utel TV services 11803 or 88003001803

Information about the status of personal account 88003000102

Balance from phone *105#

Where to complain about Rostelecom

If difficulties and constant failures arise in the operation of communications, the Internet or television from the provider, the client has to turn to higher authorities for help.

The first step will be to visit the Rostelecom office, where the subscriber can submit a written complaint. If it is not possible to come to the branch, there are several options for completing an application:

by phone (8-800-181-18-30);
through the feedback form on the company’s official website;
by sending a claim by letter.

If after 60 days no response has been received, then you should contact other authorities regulating the company’s activities.

Roskomnadzor employees are precisely the specialists to whom you can complain about the actions of the operator and the quality of services provided by Rostelecom. The application should be sent by registered mail or brought to the representative office of the organization in person.

Another authority will be the FAS, which regulates the pricing policy of companies and helps consumers solve problems associated with unlawfully inflating the cost of services provided.

How to properly file a complaint

The main reasons for filing a claim with the operator are:

poor quality of services (connection breaks, lack of Internet, failures in TV broadcasts);
inappropriate quality of technical support service for subscribers (refusal or deliberate delay of the process);
unreasonable price increases;
unilateral change in the cost of existing tariffs.

If it is not possible to solve the problem together with the operator, then there is nothing else left to do but write a complaint against the actions of Rostelecom.

The claim must be clearly and competently formulated. It should contain the following points:

name of the body to which the application is addressed;
information about the subscriber: address, contact details;
a detailed description of the problem that has arisen;
in the text it is advisable to refer to legal acts containing the grounds for the complaint (for example, Article No. 4 of the Federal Law “On the Protection of Consumer Rights”);
a list of your requirements;
date, name and signature of the person addressing the complaint.

If we are talking about a discrepancy between the services specified in the contract, or there are other documents indicating that you are right, then be sure to attach certified copies of them to your application.

Sample complaint against Rostelecom

If you are wondering how to correctly write a complaint to Rostelecom, then you should familiarize yourself with samples of such statements. To file a claim, contact the company branch. At your request, they will be able to provide a copy with the main points that are needed to draw up an appeal (the exact name of the company’s division, the name of the service, etc.).

The sample complaint against Rostelecom does not have a strict form, since the reasons and requirements of clients differ from each other. You can use a standard version of the application on the Internet as a basis, or use the services of a lawyer.

Rostelecom technical support number: internet

The company focuses on the needs of subscribers in all matters. Therefore, in addition to the all-Russian hotline number, there are other service numbers. Residents of Moscow and the Moscow region can use the phone number 8-495-727-49-77. To conclude an agreement or choose a tariff, dial. Rostelecom Internet technical support in a private home without a telephone will help resolve any issue. The hotline is free. Use the help of consultants at any time. The telephone number is available for contact around the clock. You can call the service number from anywhere in the Russian Federation. Individual entrepreneurs and LLCs can use the number 8-800-200-30-00. The support service for Internet and mobile communications is available 24 hours a day.

How to restore access to your personal account?

If you have lost or forgotten your login information, you can regain access to your account using:

telephone;
mail;
login

To recover your password you need to:

Go to the address: //b2c.passport.rt.ru/auth/.
The “Password recovery” window will open. Here you need to select a phone number, login or email address.
Then we enter the data and text from the image. Click on the “Next” button.
An access code will be sent to your cell phone number, after entering which you will be able to set a new password. If you have specified an E-mail address, you will immediately receive a letter indicating which link you need to follow to change your password.

Often, users decide to simply create a new account. There really is such a possibility. After registration, you add the services you are interested in.

If you linked your social network account, you won’t have to restore anything. It is enough to select the icon of the social network you need on the login page below. network, then confirm the entrance and you will be taken to the official account of the personal account. Maintaining a login and password according to this scheme is not required

But please note that changing your password in your personal account is only possible if you remember the previous one

for Rostelecom clients

First of all, the company cares about the security of the electronic correspondence of its users. Unlike free services, Rostelecom provides mail in which each letter is checked for viruses and does not allow spam. Also, paid mailboxes are less susceptible to hacking by intruders, since their level of protection is an order of magnitude higher compared to simple ones.
Let's look at the features of a mailbox from Rostelecom:

Each mail address is assigned a telephone number.
In your mailbox you can set up an autoresponder.
All incoming correspondence is scanned by an antivirus to ensure that no malicious files get onto your device.
Protection against unwanted emails. If a letter is accidentally identified as spam, you can make changes in the settings yourself and exclude the address from the scanning list.
The maximum size of a sent message is 25 MB, the maximum size of an attachment is 17 MB.
The user independently selects the volume of the mailbox.

Getting help from Rospotrebnadzor

Rostelecom often intentionally or accidentally inflates the cost of services provided. As a result, customers are charged a significant amount that does not comply with the contractual provisions. Therefore, people file a claim with Rostelecom for recalculation. If the organization’s management does not respond to such requests, then people can turn to Rospotrebnadzor for help.

This government agency specializes in protecting consumer rights. You can submit your application in writing or electronically. The document must contain the contact information of the applicant so that he can receive a response from employees of the government agency. Anonymous requests are not considered, so your full name must be indicated. and the applicant's residential address.

The application can be submitted in person or sent by mail. But the most popular and simplest method is to compile an electronic appeal on the Rospotrebnadzor website. The maximum time spent on considering such applications is 30 days, but practice shows that specialists from this institution prefer to quickly respond to complaints.

How to submit a claim to Rostelecom?

You can submit an already written claim to Rostelecom in person through the nearest branch, by mail or electronically.

Personal submission

To submit a claim in person, you need to come to any Rostelecom branch with two copies of the claim. On one copy, the employee will mark acceptance, put the current date and return the document. The second copy will remain with the applicant.

Sending by mail

By mail, the claim must be sent by registered mail with return receipt requested. Next, you should wait for the return receipt, which will indicate the date of receipt of the claim. It is from this date that the deadline for fulfilling the requirements specified in the claim is considered. Sometimes it happens that a company deliberately does not receive letters so as not to respond to them. In this case, after a month, the envelope with the letter will be returned to the sender, which will be considered ignoring the consumer’s requirements.

The claim should be sent to the head office of your region. Branch addresses can be found here. It also contains information about the heads of departments, telephone numbers and email, through which you can also send an appeal.

Electronic appeal

On the Rostelecom website at the end of the page there is also a contact form through which you can also submit a claim. The disadvantage of this method is the inability to attach documents to the claim. It is important to indicate your email correctly, because this is where the response will be sent.

When to complain

Let's consider the most frequently occurring situations that force Rostelecom subscribers to file a claim.

Low quality of services provided

Let’s immediately make a reservation that if the Internet speed does not correspond to the declared speed, it is useless to get Rostelecom to improve the quality of Internet access. The fact is that the current legislation does not contain requirements for Internet speed and does not classify this indicator as an essential condition of the contract for the provision of Internet access. Therefore, even if you file a corresponding complaint with Roskomnadzor or the FAS, they will answer that, in accordance with Order No. 113, Internet speed “is not included in the technical indicators of the functioning of data networks.” In addition, these authorities do not accept Internet speed measurements using special programs as evidence, so speed discrepancies are extremely difficult to prove.

However, in some cases it is possible to compete for Internet quality.

For example, clause 7 of the above-mentioned Rules No. 575 establishes the operator’s obligation to provide access to the Internet 24 hours a day. Therefore, if there are interruptions in the Internet, you can complain about the provision of low-quality services.

The same applies to the equipment provided by Rostelecom for Internet access. If the Rostelecom router is not able to provide comfortable use of the Internet, the user has the right to demand that the device be replaced with a functional one.

Financial difficulties

As a rule, payments for the Internet are made monthly according to the tariff according to the contract. The following problems may arise with payment:

the payment made did not affect the balance of the personal account;
rates have been changed without prior notice. According to clause 26 of Rules No. 575, the operator is obliged to notify the subscriber of a tariff change at least 10 days in advance;
payments are charged for additional services not provided for in the contract;
the tariff has been increased sharply and unreasonably.

Termination of an agreement

In practice, when terminating a contract with Rostelecom, cases often arise when the company ignores applications for suspension or termination of the contract, although Chapter V of Rule No. 575 obliges it to change or terminate the contract at the request of the subscriber.

For example, such a situation is possible when a subscriber has died, and her heir contacts the company. Rostelecom is obliged to respond to such statements and renegotiate contracts:

with the heirs of the deceased subscriber;
with the new owners of the premises to which the Internet is installed;
with other legal successors, for example, if the contract is re-registered to another family member.

If there is no succession, the contract must be terminated and the provision of services ceased. The law establishes a period for consideration of such applications - up to 30 days.

Inappropriate behavior of company employees

If, when communicating with a company employee in person or by phone, you encounter boorish behavior or incompetence, you should first contact the employee’s immediate supervisor in the department. Disciplinary action will be taken against such employee within the organization.

In addition, in some cases, rudeness can become an administrative and even criminal offense: insult, discrimination, etc. In this case, it is necessary to contact the internal affairs bodies, which will bring the negligent employee to justice. However, proving abuse can be difficult:

It is better to have an audio or video recording made with the consent of the employee. Otherwise, such evidence cannot be used. You can also refer to witness statements.

How to properly file a collective complaint? Rules for writing and submission

How to write and submit a complaint correctly?

Possibilities

The general capabilities of LC can be listed endlessly. Typically, the subscriber uses it for:

Management of Rostelecom communication services - disable, activate different options, change the tariff, block temporarily or permanently, etc.
Payment of current debts to the company - here you can monitor the balance on your personal accounts, where the money went, how much you owe, and immediately transfer funds using one of the convenient methods or set up automatic payment.
Ordering a trust payment.
Change your information and password.
Monitoring the fulfillment of orders and viewing when and what you ordered from Rostelecom.
Receive information about new tariffs, promotions, etc.
Using and paying bills with bonuses - for example, if you have Internet from OnLime.

More effective ways

The responsibilities of providers include troubleshooting, notifying customers about tariff increases and providing information about technical work due to which there is no access to mobile communications, access to the Internet, and there may also be problems with television broadcasting. If subscribers’ requests are ignored, letters remain unanswered, and phone calls are answered by a “robot,” then there is only one option left - government agencies. The last resort is to resort to the help of the Prosecutor's Office and the Court. Let's look at each method in more detail.

Roskomnadzor and Rospotrebnadzor

If you decide to contact one of these authorities, you should know that they accept complaints from subscribers of telecommunications and other companies, conduct their own checks and, based on the results obtained, determine the existence of an administrative violation or its absence.

The claim is sent through Rospotrebnadzor as follows:

Go to the main page of the authority.
Click on the “Citizens' Appeal” tab.
Next, you need to click “Continue” to decide on the form for filing a complaint.
Enter the text of the request (be sure to fill in all fields).

The claim is sent in the same way if you decide to contact Roskomnadzor. But remember that all information that you share with employees of this authority is verified, which means that you will be refused consideration for providing false information (in the worst case, charges from the provider are possible). As in the previous case, 30 working days are allotted for consideration of the claim from the moment of its registration on the website. You can also contact the hotline, but this option is only suitable for consultation with authorities, that is, the complaint is not

Federal Antimonopoly Service

This authority is responsible for the stability of economic relations between private and public organizations, and therefore undertakes to control and suppress actions that harm individuals, in particular users of the services of a particular company. You can file a complaint against Rostelecom through the FAS if:

An illegal price increase or money write-off was recorded.
Illegal SMS alerts or promotions without connection.
Refusal to install an unlimited tariff and much more.

If the complaint is related to financial issues (for example, an unauthorized increase in prices for a service), then you need to contact the FAS. However, you should fill out the application in advance according to the sample. 30 working days are allotted for consideration from the date of sending the complaint

Please note that the period may be extended up to two months, and the applicant must be notified of this in advance

Prosecutor's office and courts

If none of the above methods produce results, you can contact the prosecutor's office. This applies to cases where the actions or inactions of company employees caused harm to the subscriber. As an example, let’s take the following: money was written off from a client for some unknown reason and no response was obtained, which means that an individual has the right to write a statement to the prosecutor’s office regarding fraudulent activity (and this is already recorded as a criminal offense).

When there are no other options left, the subscriber has the right to file a claim addressed to the management of Rostelecom. However, it is worth going to court only in a few cases:

The client wants to terminate the contract with Rostelecom, but this cannot be done in any other way (no response from the company, money for services continues to be debited).
The client wants to return his money on the basis of refusal to provide him with previously paid television and cellular services.
The client demands moral compensation.

Thus, filing a complaint through the court is advisable when management or employees caused material or moral harm to the client by failure to fulfill the terms of the contract. We recommend contacting a professional lawyer, and only then will you be able to complete this hassle with the provider much faster, without unnecessary expenses, and ultimately receive compensation for financial losses and moral damages.

Application

You can access your account without having a computer at hand - there is a mobile application for this:

On iOS (for phones and tablets) - https://itunes.apple.com/ru/app/rtkabinet/id561082205?mt=8.
On Android (for phones and tablets) - https://play.google.com/store/apps/details?id=com.dartit.RTcabinet&feature=search_result&write_review=true.

Important! If you have outdated firmware on your smartphone, the application may not work.

Everything that is available in the program is the same as in the LC version in your browser (slightly in a stripped down version).

Can:

Accumulate points under the Bonus program and spend them on communications and gifts.
View balance, manage accounts.
Change services, tariff, additional options.
View statistics.
Search the map for the nearest Rostelecom store.
Communicate with technical support.
Pay and connect the promised payment.

Rules for filing a claim or complaint

Before contacting Rostelecom or regulatory authorities, you should make sure that the complaint will be justified:

there is necessary evidence of the existence of a problem;
there are provisions of law or clauses of the contract that are violated by the operator.

Thus, if a complaint is made in connection with poor quality of services, you can refer to Article 4 of the Law on the Protection of Consumer Rights, which obliges all communication service providers to provide quality services.

You should find your copy of the contract for the provision of Internet, because it contains data that you will need to indicate: the date and number of the contract, violated clauses of the contract, the procedure for resolving disputes.

Important! For disputes related to the provision of communication services, a mandatory pre-trial (claim) dispute resolution procedure has been established. This means that the consumer is obliged to first file a complaint with the company itself and only then appeal its actions

Contents of the complaint, claim

A complaint to Rostelecom and a complaint against the company’s actions are drawn up almost identically, differing only in some nuances. Thus, the rules of business writing must be followed; the text must be written succinctly and concisely, without emotions and, especially, without curses and insults. All dates, document details (for example, the date and number of the contract for the provision of services), full names of the rude employees, etc. are mentioned. The applicant's personal information must be indicated: full name, address and telephone number. Otherwise, the complaint may not be considered. The structure of the document assumes the following form:

Document header. It indicates the recipient (full name of the manager, the name of the branch of PJSC Rostelecom, its address) and the personal data of the sender.
Descriptive part. The circumstances that led to the preparation of the document are described in chronological order. At the same time, details of documents or other evidence of what happened are provided.
Motivational part. In it, the author expresses his thoughts about violations by Rostelecom, cites violated laws and clauses of the contract.
Final part. It forms requirements for the company or requests for government authorities to restore violated rights. The claim against Rostelecom also indicates the applicant's intention to sue if its demands are not met.
At the end of the document there is a date and signature.

To file a complaint about Rostelecom services, you can use our sample complaint to Rostelecom.

Sample complaint

Consultation on document preparation

Are you tired of reading? We’ll tell you over the phone and answer your questions.

Terms and procedure for considering a complaint

For Rostelecom, the deadline for responding to a claim is set within 60 days. However, when appealing the company’s actions in court, you can refer to the 10-day period established by Article 31 of the Law on the Protection of Consumer Rights and collect a penalty for a long response.

The procedure for considering complaints by public authorities is regulated by the above-mentioned Law on Citizens' Appeals, according to which a written complaint, regardless of the method of filing it, is considered within 30 days from the date of registration. In exceptional cases, this period may be extended by another 30 days with mandatory notification to the applicant.

Registration in your personal account

Next you need to enter:

contact details: last name, first name, patronymic of the citizen who is indicated in the agreement concluded with Rostelecom;
mobile phone or e-mail (a confirmation code will be sent to it);
password (it must contain from 8 to 20 characters, include Latin upper and lowercase letters, numbers or special characters);
password confirmation (just repeat the passwords entered in the first column).

An SMS code will be sent to the specified mobile number or e-mail, which must be entered in a special window that appears on the page after clicking the “Registration” button. This must be done in order to confirm registration and ensure that access to the personal account is given to a citizen who is truly a Rostelecom client.

After these steps, you will be taken to your personal account, where you can manage all connected services.

In your personal account, you just need to link your personal account. To access it, you must specify:

region of residence;
personal account number specified in the agreement. If you don’t have the contract at hand, call the Rostelecom hotline - 8 (800) 100-0-800, where you will be provided with this information.

For individuals

At physical individuals have no problems accessing the personal account. Because they are allowed to register online. After logging into your personal account for the first time, the client must enter his personal account number. Additionally, you can specify your phone number and service login.

Legal entities

Recently, Rostelecom has made it possible for legal entities to register an online personal account. To do this you need:

Also, an employee of the organization can visit the Rostelecom office and register a personal account in person in the presence of an operator. You must have the following documents with you:

Russian passport of the employee;
power of attorney for a company representative. According to this document, the employee receives the right to register in the personal account and receive login information. There is no need for this paragraph if the head or his deputy comes to the organization’s office.

An employee or manager must fill out an application containing the following information:

Personal account number.
TIN of a legal entity.
Email address and mobile number.

After providing the entire package of documents, a company representative will advise you, provide you with login information and explain all the features of your personal account.

A legal entity can use all LC services that are available to an individual.

When should you use the RT technical support phone number?

Any client of the company can call the technical support of this operator and get the following opportunities:

report a breakdown;
receive instructions for setting up your personal account or equipment;
leave a request for repair or connection;
check the Internet status;
find out information about tariffs;
switch to another TP or add an additional option.

The subscriber must be prepared to undergo the personal identification procedure. To do this, the call center operator will ask for the personal data of the owner of the service agreement, as well as the contract or personal account number. This allows us to minimize the risk of outside interference in cooperation.

Prosecutor's office

In accordance with the Federal Law “On the Prosecutor’s Office of the Russian Federation” dated January 17, 1992 No. 2202-1, every citizen has the right to contact the prosecutor’s office to stop the illegal actions of other persons and exercise their violated rights.

The application must contain the full name, passport details, place of residence and contact telephone number of the injured person, an indication of the person who committed the fraudulent actions, a detailed statement of the circumstances of the incident, a requirement to conduct checks and consider the issue of initiating a criminal case under Article 159 of the Criminal Code of the Russian Federation - “fraud”.

The application must be supported by evidence, which can be photos and documents. You will also need to indicate the amount of harm caused.

A complaint can be submitted in one of the following ways:

send to the local supervisory authority by letter with an inventory of the contents or provide it in person;
using the official website of the prosecutor's office through the feedback form - https://genproc.gov.ru/contacts/ipriem/.

The period for consideration of a complaint by the prosecutor's office is 30 days.

Connecting services

To connect any connection from Rostelecom, you need to send an application to the company:

Through your personal account - if you are already a subscriber and want additional ones - select a section, fill out the form (address, phone number, full name, region), wait for the application to be processed and a call from the operator.
Through the main page of the site - https://moscow.rt.ru or https://www.onlime.ru. Select the desired section, look at the price, enter data (address, as a rule), check whether the connection is available and click “Connect”.
Go to the Rostelecom office in person with your passport to sign the agreement. All information on tariffs and opportunities will be provided to you by the manager on the current schedule.

Reasons for filing a claim

Claims against Rostelecom can be filed by citizens for various reasons. Most often complaints are formed for the following reasons:

poor quality of the Internet provided, for example, low speed or regular network outages;
low-quality home phone calls;
television operation with constant malfunctions;
inflated prices for various services;
unauthorized connection by Rostelecom employees of various additional and paid services;
changing the terms of the contract unilaterally, which usually leads to an increase in the cost of services provided;
boorish attitude on the part of company employees;
lack of response to requests left due to interruptions in the operation of television, the Internet or home telephone;
refusal to disconnect from the Network after the client has submitted a request.

In the above situations, people may leave a complaint, expecting that there will be a positive reaction from the management of the organization. A claim to Rostelecom can be submitted in printed or handwritten form. Additionally, you can create an electronic appeal, which is considered within a short period of time.