MTS is one of the largest mobile operators in Russia. Developing along with global developments in the field of wireless communications technology, the company has long gone beyond conventional cellular communications.
MTS services include communications, 4G mobile Internet connection, wired network and much more. In order for potential and current subscribers to be aware of the latest events and be able to familiarize themselves in detail with all offers, MTS has an official website.
What issues can be resolved by calling MTS directly
Any unusual situations that arise will be resolved in a timely manner by technical support.
The call center is a customer service service that provides information on queries of interest, as well as assists in resolving problem situations.
Most frequently encountered topics:
- Poor connection quality.
- Debiting excess funds from the account.
- Tariff change.
- Disable advertising.
- Login to “Personal Account”.
- Connecting additional options.
- Setting up applications.
- Request to fix the problem.
How to call the MTS operator directly?
A single hotline within Russia and for international calls - 8.
Via this channel:
- provide all information via cellular communications;
- carry out transactions on a personal account;
- help with the loss of a phone or SIM card;
- place a temporary block at the request of the subscriber;
- provide technical assistance;
- configure additional services.
It is recommended to prepare for the conversation in advance, since to confirm your identity you will need to provide personal information.
For calls from a mobile phone
MTS clients should call the short number 0890 . If the specialists do not answer, it is recommended to dial an additional number - 08460. You need to listen to the welcome message and go to the sound menu, then you need to dial numbers 1 and 2 in order.
While roaming
Outside the country, it is recommended to use special numbers.
A hotline is available 24/7 to help those abroad. A free connection to a consultant by phone + 7 (495) 766 0166 is valid in international and inter-network roaming. When calling from a foreign number (or one belonging to another telecom operator), you must first clarify the cost of the call. In the Russian Federation, connecting to a hotline from a third-party provider’s phone is not paid for.
In international roaming, an MTS subscriber can use the free communication channel 8 800 250 0890. The service is valid when calling from mobile and landline phones that are registered in Russia.
The “Personal Account” is accessible from anywhere in the world. The application is convenient for depositing money into your account, changing the tariff, connecting to the Internet, etc. When logging into your account from a third-party computer, you can request a one-time password, which is safer than entering a permanent one.
For corporate clients
For legal entities, a separate communication channel is allocated 8 800 250 0990, which operates throughout Russia. The support specialist will provide information about the balance status and enable additional options (for example, linking several different accounts).
For subscribers of other operators
Users of third-party mobile companies are offered to call from any type of phone to the toll-free number 8 800 250 0890. You need to listen to an informative greeting and activate the menu by entering the number 1, then 0. Next, wait for the employee to respond.
As part of the Black List option, parents who are concerned about the safety of their children can activate the Black List for Children, also known as Parental Control. Its cost is 1.5 rubles per day.
Using the option, you can assign a ban on incoming and/or outgoing calls and messages (entirely or to individual numbers), set a schedule for restrictions, enable the Antispam function to ban SMS from short numbers or alpha numbers, as well as notify parents about the arrival of messages to the child's phone from certain phones.
You can read more about the capabilities, connection and how to disable the “Black List” for a child and an adult in a separate article.
Home Internet and TV hotline numbers
To provide information on Internet and TV issues, MTS customers are provided with a multi-channel toll-free number 0890, valid throughout Russia and Belarus. For calls from third party operators, dial 8 800 250 0890.
When calling, you should take into account which operator's number the call will be from.
The consultant will provide information about the current account status, current services, help you choose a tariff with optimal conditions, and temporarily block or disable one or more applications.
To call a technical support representative:
- Dial 0890 or 8 800 250 0890.
- They are waiting for a response from a voice menu with options for action.
- Press 1 to connect to a digital television and home Internet service.
The voice menu will again prompt:
- dial 1 to contact a technical consultant;
- dial 2 to find out the balance and enter your personal account;
- dial 3 to connect TV or Internet;
- dial 0 to leave a request in recording mode.
On the official MTS website in the “Personal Account”, in the “Home Internet and TV” section, you can get all the data on tariffs.
Way of development
Until the nineties of the last century, no one could have imagined that the 900 MHz frequency range, intended for communication between pilots and military personnel, would not only be used for peaceful purposes, but would serve to create a cellular communications market.
In 1992, a prototype of a modern GSM system was introduced, and later a competition was announced for the ownership of the GSM-900 license. At that moment, a key event for the company occurred. The victory in this competition was won by the monopolistic association Mobile Moscow, which was later renamed MTS.
The rights to the company at that time were divided between OJSC MGTS (Moscow City Telephone Network), the German company DeTeMobil, Siemens and a number of small shareholders. Later, the shares were redistributed several times, but most of them remained in the hands of domestic entrepreneurs, who still own MTS.
The foundation of the company was laid. A new cellular operator was introduced to the world, and network coverage, which in 1994 had only one BSS station, began to rapidly expand. The customer base, initially numbering only a few thousand subscribers, exceeded a million in a few years.
This happened for two main reasons. First, the company moved from large centers to regions, actively expanding the scope of its service in places where there was practically no mobile communication. A recognizable number was spreading more and more throughout the country. MTS quickly captured the market. The success was affected by the effect of novelty, the lack of worthy competition, the expansion of the technical base and the construction of new networks. Those who owned an MTS number found themselves in an advantageous position.
The second reason for economic victories was the active takeover of small companies also providing communication services. This facilitated the legal side of the issue regarding the granting of a license to provide telecommunications services. Thus, a significant amount of shares of the Ukrainian operator UMC was purchased. The corporation grew like a snowball, sweeping away competitors along the way.
How to call MTS Bank: communication methods
The toll-free number 8 800 250 0520 is recommended for MTS Bank clients calling from mobile and other devices of Russian telecom operators.
Additional available. By registering on the company’s website, you can manage your account online, make auto payments, transfer money in any way, including from your phone, and link it to a card from any bank. Additional options are also offered: apply for a bank card, open a deposit or credit account. Website address: mtsbank.ru.
Feedback form
And there is another rather interesting method for solving the problem - filling out a feedback form. It can be found on the MTS website.
To use it, the user will need:
- Go to moskva.mts.ru/personal/feedback-fix. The example is relevant for Moscow.
- Indicate the reason for your request and click “Next”.
- Fill out the feedback form. It is customary to indicate the problem with its detailed description and the applicant’s contacts.
- Submit a request for processing.
Now what? All that remains is to wait. As soon as the message is examined by representatives of the MTS company, the client will be contacted.
Hotline menu structure
By calling the number 8 800 2508 250 , the user is taken to the voice menu, then asked to select the subject of the request by entering one of the numbers:
- 1 - to receive data on mobile communication services on a phone, smartphone, tablet and USB modem;
- 2 - for servicing home Internet, cable and digital television, telephone;
- 3 - financial services: wallet, MTS Bank card;
- 4 - information on satellite television;
- 5 — consultations on other topics.
You can get help by following the instructions.
Next, the robot voices a list of options for the services offered; you need to find the one you need and follow the instructions. In case of difficulties, it is recommended to contact the dispatcher. To do this, press the 0 key in speed dialing.
Setting an access code to the “Black List”
To prevent anyone from viewing the subscriber’s “Black List” and the phones included in it on MTS, the user can set an access code. This is a sequence of 4-8 digits. After installing it, all operations will be performed only after entering the code.
You can install the code in 3 ways:
- in the Personal Account menu;
- command *442#;
- by sending a message with the number 5 to number 4424.
To remove an access code, you need to enable the free option “Disable access code (ES)” using the combination *111*442# or via SMS to 111 with the text 442*3.
Response time and specialist competence
You can consult the contact center on any issue 24 hours a day. There is no charge for call minutes. The information system automatically alerts you on the most popular topics; to do this, you just need to follow the service instructions.
During the day, the wait for a connection with MTS staff will be 1-5 minutes, sometimes a little longer, since the majority of calls occur during daylight hours. From 22:00 to 08:00 robot operators can answer. The automatic service will provide complete information on the issue. If the desired result is not achieved and it was not possible to talk to the dispatcher, you should leave a request regarding the problem.
Reviews
Now you know how to add a number to the MTS blacklist and now, in the form located on this page, you can leave your comment on the functionality of the function, positive or negative experience of use, and also receive a detailed answer.
Please note that the solution may already be in the list of comments, so it is recommended that you read them before adding. Also, be friendly to other participants in the discussion and do not use obscene language.
( 1 ratings, average: 5.00 out of 5)
Operating mode
Most support numbers are 24/7.
To receive a faster response, we recommend contacting:
- on weekdays from 8:00 to 22:00;
- on weekends from 11:00 to 18:00.
During the specified hours, all dispatch service employees work on the telephone. When the line is loaded, the service responds automatically until one of the dispatchers is free. You can order: after listening to the voice menu, dial 2, then 0. They will call you back within half an hour.
The consultant has the right to request personal data and ask 2-3 questions to identify the client. These measures are taken to protect subscriber privacy.
On what issues will support not be able to help?
All issues that arise will be resolved on time.
With a unified support service, customers always receive answers to every request. If a problem is identified that the dispatcher cannot fix remotely, the subscriber will be redirected to a separate manager to find out the reasons for the malfunction of mobile communications, TV or the Internet. A company employee will determine the source of the damage and provide simple instructions via SMS, following which the client will correct the error on the spot.
Alternative methods of communication
You can get the necessary information not only by calling the call center. There are other options for contacting technical support staff.
"Personal Area"
Through the personal account, the subscriber receives information about the account status, including statements of calls and expenses, and activates additional services. The “Personal Account” is intuitive and contains visual tips.
In the office you can:
- control costs;
- choose tariffs;
- disable/enable various options and services;
- control balance;
- find out news and promotions;
- find the addresses of the company’s service centers;
- see a list of answers to frequently asked questions;
- contact the operator via chat.
MTS Online chat for clients
You can get expert advice in a separate chat. The option is available on a computer or smartphone based on Android and iOS.
Contacting a specialist will not be difficult.
For this:
- from a smartphone dial *111*1006*1# or send an SMS with the REG code to 100 640;
- go to your “Personal Account”;
- click on the “Help” link;
- go to the chat in the upper right corner.
Employees will help solve problems regarding service, tariffs, types of services, withdrawal of funds, etc.
SMS center
Phone +7 916 899 9100 is a basic service for processing incoming requests. For a more detailed conversation, it is recommended to contact the manager directly. This can be done by calling the toll-free line or visiting the company's representative office. If the mobile phone is disabled from receiving SMS from the operator’s website, then the phone will not receive a response notification.
Communities on social networks
Users of social networks just need to find the MTS company group and write a message on an issue of interest. The consultant will definitely respond to all messages.
Official pages on social networks:
- Facebook - facebook.com/mts;
- “VKontakte” - vk.com/mts;
- Twitter - twitter.com/ru_mts;
- “Odnoklassniki” - ok.ru/mts;
Showrooms in your city
If you can’t resolve your issue over the phone or via chat, all you have to do is personally visit a showroom in your city. How to find it? As easy as pie. You just need to enter the corresponding query into the search engine, and the results will be displayed in the form of a list, as well as marks on an interactive map with information about the schedule and operating hours, which is very convenient.
You can choose an office near your home or work. Here it’s more convenient for anyone. But there may also be a long queue at the salon, because the specialists there not only provide consultations, but also sell equipment and components, and provide translations. Perhaps here, too, the client will have to wait until one of the employees is free and can devote time to him.
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