The form of the Agreement on the provision of communication services, along with the operator’s details, the rules for the provision of communication services, is posted for review on the operator’s website and is available at the link https://www.onlime.ru/abonents/documents/.
The appearance of the Agreement form looks like this:
It is important to note that the Agreement is filled out in the subscriber department or service centers of the operator by the potential subscriber personally, or by an authorized representative with a completed power of attorney to conclude an agreement with Rostelecom. In any case, the individual issuing the application must provide a passport.
When filling out, in addition to passport and registration data, the necessary options for providing additional ones are checked.
Where to get the contract
A sample agreement is freely available on the official Rostelecom website. Before signing it, it is advisable for the client to familiarize himself with the document - this will save time when filling it out. In addition, it is recommended to study information about the rules for the provision of services to individuals by the company, which is also available on the official website.
This will allow the client to better understand the rights and obligations of both parties and reduce the risk of disputes.
Between whom and how is the contract concluded?
The document is signed at the place where the equipment is installed with a representative of the company – the installer. Each such employee has a special “Electronic Installer” program installed on his phone, with the help of which the contract is concluded. The client will only need a passport, and if using an electronic signature option, his own mobile device.
The authorized person will provide the opportunity to fill out the document in writing or electronically. A paper document is secured with written signatures. Signing the electronic version is possible in two ways:
- By sending a code sent to the client’s phone.
- By leaving a graphic signature on the screen of your mobile device.
In the second case, the signature is placed on the screen of the installer’s device. After signing, the electronic document is sent to the archive of the provider company and to the client’s email. This option for filling out and storing a document allows you not only to reduce the time for entering data, but also prevents the loss of the document.
Sample contract
PJSC Rostelecom on its official website provides samples of all documents that the company’s clients may need during the service process. The list of these also includes a form of agreement for the supply of services from the provider.
In addition to basic information about the client, such as full name, passport details and place of registration, it contains information about the selected service package and other nuances regarding the service provided.
Before concluding this agreement, the subscriber must decide on the tariff for services and resolve the issue regarding the equipment provided by the provider.
Sample agreement posted on the Rostelecom website.
How to fill
You can enter data into a document either in written or electronic form. The client can do this personally, or provide the filling to a company representative.
In both cases, you should be vigilant and be sure to check all the points. This applies not only to the client’s personal data, but also to the part of the form where the tariff, conditions regarding the use of equipment and the presence or absence of additional services are stated.
Regarding personal data, you will need to provide the following information:
- FULL NAME.
- Registration address.
- Equipment installation address.
- Client's passport details.
- Terms of use of the equipment.
- Tariff plan.
- Method of payment for services.
The client is also required to indicate a contact phone number and email address for the company to send invoices and notifications of various types. If an agreement is concluded for the provision of telephone services, then all necessary information should be indicated in the part of the agreement provided for this.
Equipment rental
All services provided by the provider Rostelecom require the installation of special equipment. Their nature depends on the specifics of the service provided. So, to use the Internet you will need a router or modem, to install video surveillance you will need a camera, and to watch TV channels you will need a special set-top box.
The company offers its clients both to purchase this equipment as their own and to rent it. The purchase is possible under different conditions - the contract contains the corresponding clauses. You can pay for your purchase immediately, in a single payment, or use installments or deferment. In the first case, payments are made in installments; in the second, the deadlines for depositing funds are simply shifted. If it is decided to rent a modem or router, then in addition to the main contract form, a specially designed sheet must be filled out to indicate the terms of the lease.
The client retains the right to purchase the leased equipment at any time. If the cost of the device is less than the amount paid as rent for it, then to purchase it you will need to make a payment in the amount of one rental payment.
The user's responsibilities after receiving the rental equipment include:
- Payment of monthly payments.
- Compliance with safety precautions when using equipment.
- Preservation of equipment in its original condition at the time of its return.
In order to buy the equipment provided for rent, it is enough to contact the company’s office and conclude an appropriate agreement. A company representative will help you fill out the document and calculate the amount that needs to be paid. There are no installment or deferred payment options for purchasing equipment - funds are paid in full once.
Procedure for terminating an agreement with Rostelecom
- and fill it out. By the way, you don't have to do this. After all, at the company’s office they can give you a blank application form that is current at the moment, drawn up in a legally correct manner. And the manager will tell you what and how to fill out correctly.
- Gather the necessary documents. You will need the passport for which the contract was concluded. You also need to take with you the agreement that you signed at the beginning of cooperation. If you were given a router or other equipment, then you need to find the equipment acceptance certificate. If you are the owner of an apartment, and the agreement was concluded with a tenant, take with you documents establishing the right to own the property.
- Head to the nearest office. The Rostelecom manager will help you with all further questions.
Don’t be alarmed if suddenly a company employee starts convincing you to continue using the company’s services. It is his direct responsibility to try to persuade the subscriber to remain among the clients. However, if you show him your strong determination, he is obliged to comply with your demands.
READ How to call a Rostelecom technician to your home?
As you can see, in theory everything is very simple. In practice, some nuances may arise. Let's discuss the most common of them.
Where is the login in the contract?
Access data such as a login or password may be needed in different situations. This information is indicated on the contract form. In the part of the document where other data for using the Internet or television is indicated, there is a column indicating the login and password to enter. If the document is lost, then it is quite easy to restore it - just visit the company’s office with your passport and get a duplicate.
Another option to find out your login information is to call the company’s hotline, the number of which can be found on the official website. Following the instructions from the answering machine, you need to contact the operator and explain the essence of the problem. The company employee will need to provide personal information, as well as the personal account number specified in the contract. After this, a new login and password will be generated, which the employee will announce to the subscriber.
At the support service
Calling the hotline is not the fastest way to find out your Rostelecom personal account. The line is often overloaded. You have to wait your turn. Subscribers often complain that they cannot reach an operator for 40 minutes or longer. But if you have lost documents and there is no Internet, calling is the only option.
Reference number: 8 800 100 0 800
No manager can simply provide this information. You will need to prepare the documents of the person for whom the contract was drawn up. Personal information is personal information that is not allowed to be disclosed to third parties. Therefore, a company employee must make sure that you are the owner of the account whose number you want to know.
If requested by a company employee, be prepared to provide the following information:
- passport details;
- code word (you came up with it yourself when the contract was drawn up);
- address;
- FULL NAME.
The operator may also ask you to tell us when the last time a payment was made and how much the balance was replenished. This information will help prove you are the account owner if you cannot remember the code word.
Why such strictness? The fact is that by using the LAN number you can easily manage services, obtain information about them, connect new ones and disconnect old ones. To prevent anyone from knowingly harming the company's clients, account information is kept strictly confidential.
If you want to find out your account by address and full name, then this is unlikely to work.
How to re-register a contract for another person
To renew an agreement with Rostelecom, you will need to visit the company’s office together with the citizen for whom you plan to renew the service agreement. For this you will also need a passport of both the former client and the new one.
Re-registration of the contract to another person is carried out while maintaining the previous personal account.
If the owner of the property changes, the contract can be re-concluded even if the previous owner did not have time to terminate it. To do this, the new owner must come to the customer service center with a passport and documents confirming the ownership of the property.
If re-registration is required due to the death of a citizen who previously entered into an agreement, then you will also need to visit the office. The procedure will be possible only after entering into the right of inheritance. In addition to your passport, you must take with you a death certificate and documents confirming ownership of real estate (extract from the Unified State Register of Real Estate).
The most common problems or how to refuse Rostelecom equipment
It is clear that the shutdown procedure has a lot of pitfalls, which are easy for an ignorant person to stumble upon.
Debt for services rendered
Such problems arise mainly when, when moving, they forgot or did not know how to terminate the installment plan for equipment with Rostelecom . Clients who do not use the services of a provider are perplexed by the amount of their growing debt. This is due to the fact that, despite the service being disconnected, the subscription fee is constantly growing. It follows from this that timely termination of the contract will save you from fines and overpayments, and, accordingly, stressful situations.
Debt for the use of equipment
When terminating the contract, you must immediately return the rented equipment, unless this requires its dismantling. Otherwise, rent will continue to be charged despite the fact that you have canceled the services. This can lead to the formation of debt.
How to find out who the contract is for
For the convenience of identifying subscribers, the company does not use full name. citizen, but the personal account number. It is this combination of numbers that is the subscriber identifier in the system.
The easiest way to find out your personal account number is if you have a contract in hand. The form has a separate line in which this combination of numbers is indicated. If this is not possible, there are several other ways:
- In your personal account. The account number can be seen on the information panel located at the top of the page.
- On the receipt for payment. In the part of the form where the provider’s details are indicated, you can also find the subscriber’s personal account number.
- Via the hotline. It is enough to make a call to the support service, voice your personal data, code word and details regarding the last payment, and the operator will respond with the account number.
Another option to find out who the contract is for is to contact specialists at the company’s office. In this case, you will also need to provide personal data and other details that the specialist will need. Finding the nearest Rostelecom branch is quite easy via the Internet or by calling the help desk.
View the document
The elementary source of obtaining the necessary information is the document itself. If you have saved the papers, you do not need to think about where the Rostelecom agreement number is located. It's time to take out the document and look at it:
- You will see numbers at the top of the first sheet;
- It’s hard to get confused – there’s a number next to it.
Externally, the contract may differ slightly depending on the region.
You're done, you have the necessary data - you can use it at your discretion. Another question: what to do if there is no physical media/cannot be found? There is another way to find out the Rostelecom agreement number on your personal account - read how.
