How to disable the MTS “My Content” service in your personal account

Date: July 26, 2021 | Updated: August 23, 2021 | Author: Moblie-man

In addition to the additional services that MTS offers to all its customers to optimize the use of cellular communications and improve connected tariff plans, subscribers also have access to content services. Today we will pay attention to the “My Content” offer on MTS, having figured out what it is and what it is eaten with, as they say.

“My Content” MTS – what is it?

In the modern rhythm of life, people do not have free time to search for various information. MTS took this fact into account and created a special option - My Content.

The idea of the service is the formation of mailing lists. The client can choose what information he wants to receive in the future. The data will come in the form of SMS, you won’t have to look for it yourself.

Let's list some categories of subscriptions:

Sport.
Music and video.
News.
Business.
Entertainment.
Informing subscribers, etc.

Who is it suitable for?

By protecting subscribers from unnecessary subscriptions, the service saves their budget. This option can be especially useful in some cases:

when the phone number is associated with a card or electronic wallet;
if there are small children in the house who, while playing with a gadget, may accidentally sign up for a paid subscription;
when a corporate tariff is activated (the bosses will not pay for subordinates’ subscriptions to entertainment content);
if the subscriber wants to protect themselves from accidental theft of money by scammers.

The service of banning paid subscriptions is also necessary for elderly subscribers and inattentive people who, due to ignorance or absent-mindedness, can click on a dangerous link and lose money.

Advantages and disadvantages

The My Content service from MTS has a number of advantages:

You can access various content.
Always keep abreast of the latest developments in the area of interest.
Save time searching for information on your own.
Create a list of your subscriptions based on your interests.
The number of available options only increases over time.

Flaws:

High cost, it depends on the conditions for specific subscriptions.
The quality of the content provided does not always meet customer expectations.
Often subscriptions are connected without the subscribers’ knowledge.
This service can be used by fraudsters to write off funds from the accounts of the company’s clients.

What is this service and why is it needed?

MTS, what it is and what it gives the user needs to be clarified in more detail. Paid subscriptions often become active without the subscriber’s knowledge. Some of the content is automatically connected when the SIM card is activated, the rest can be accidentally added by a child or the user himself due to inattention. To eliminate such situations and protect yourself from unnecessary expenses, you must enable the MTS “Content Ban”, which means a restriction prohibiting access to paid subscriptions.

The service allows you to:

exclude the possibility of calling a short number;
block sending SMS to content provider numbers;
block receiving messages from similar numbers.

Thus, the service completely blocks access to short numbers - a convenient restriction that can be removed at any time.

How to check if the service is activated?

The availability of subscriptions can be checked in your personal account. In the “My Content” section you can view active subscriptions and immediately disable them. The entire procedure will take the subscriber a few minutes.

You can also use the application. The program allows you to fully manage your account, view information on services, enable options and disable unnecessary ones. You can download the application from the official store on your operating system.

Another available method is the Cost Control service. You need:

Dial request *152#.
Select menu item number 2.
View active subscriptions.

What services and short numbers are not covered?

All useful short numbers remain available after setting the ban on sending SMS and calls. You will still be able to receive and send messages and call short numbers of banks, government and commercial structures, and charitable foundations.

does not block paid subscriptions of the MTS operator itself and its partners. You can still subscribe to them through your Personal Account or mobile application, advertising mailings and push notifications, as well as through USSD commands.

Thus, the following services will remain available: Apple Music; Option with ivi subscription (when subscribing to ivi, the “limitation of infotainment services” option is disabled); MTS TV and MTS Music; Subscriptions: “Library”, “Development”, “Games” and “Fitness”; Kaspersky Security for MTS; MTS Radio and MTS Radio+; GOOD'OK.

How to disable it on MTS?

How to disable My content on MTS and cancel paid subscriptions? Today there are several options available to clients:

USSD upon request.
In the smartphone application.
In your personal account.
Call the contact center.
At the company office.

There is no information about the possibility of using the voice menu. Therefore, you will have to choose one of the available methods to disable this service.

USSD request

You can use the command to disable it. This method is quite simple; you do not need to have access to the Internet to manage your account. The scheme for deactivating subscriptions is simple:

Dial *152# and press the call button.
In the menu, select section number 2.
Then enter the number 3
to unsubscribe from all subscriptions.

Call to MTS operator

You can call the call center and ask a specialist for help. You will need:

Dial phone
Choose to connect with a specialist.
Wait for a response from the employee and ask him for help.
The specialist will manually disable all subscriptions on your number.

This method is suitable for people who do not want to perform the procedure themselves. The disadvantage of this method is the high load on the contact center. Often you have to wait for a response for 5-15 minutes, wasting a lot of time. Therefore, it is easier and faster to disable the option yourself.

In your personal account

Your personal account is a convenient tool for managing your account independently. With its help you can gain full control, monitor all services, connect and disconnect them. How can I refuse the My content option in my personal account?

Go to the operator's website.
Proceed to the personal account section.
Please login.
In the menu, select the item to manage services.
Find My content among them.
Unsubscribe from unnecessary subscriptions.

You can also use the My MTS application. It is an alternative to your personal account and provides the same functions. The process of unsubscribing from paid services in the application follows approximately the same pattern.

Benefits of the program:

No need to visit the company website.
In the application you can perform the same manipulations as on the portal.
The program has a stylish design.
You can figure it out within a few minutes.
The application is distributed through official stores.
It is provided free of charge to the company's clients.

Disabling the service

As a rule, there is also a deactivation option in the control menu. Therefore, following the above instructions, you can disable subscriptions. If the user does not have the ability to independently deal with subscriptions and tinker with sites, there are more radical methods:

Call the operator to the number 08460, 0890, 8(800)250-08-90.

Note! Be prepared for the fact that a bot will answer the call and you will have to be patient in order to get through to the operator.

Send USSD code *984# and call, the response will be confirmation “ content ban ”.

At the end of the review, it should be noted that disabling my content on MTS is not enough. There is always a risk that the operator will cheat and reactivate the service. Therefore, it is better to install the application on your device and regularly check the subscriptions section. Anti-virus software will also be a useful tool, which can track dubious actions and block access.

What SMS messages come from content providers?

Mobile operators in Russia, which are market leaders, have managed to establish themselves as classic large monopolists. They debit funds from subscribers' accounts at their discretion for services that subscribers do not actually use. Operators receive millions in profits from user payments for communication services, Internet and others. Along with this, they write off significant sums for third-party content, which is often imposed on subscribers without their knowledge. A shadow business model is the partnership of telecom operators with content providers.

Such a provider is an organization that owns the copyright to certain content on the Internet and provides access to subscribers under specific conditions. Such organizations make their profit not from the actual provision of content, but through semi-fraudulent methods when users sign up for a paid subscription, often without even knowing about it.

So, a user visits a certain resource by clicking on a push banner, then immediately leaves this site. And within a second of visiting, a paid, expensive subscription to a specific dating or adult entertainment application is already issued, for which the amount is immediately debited from the subscriber’s personal account. After this, debits from the account continue at a certain frequency and notifications of payments for content 913, 64, 0, 61 are received.

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The value of a mobile operator is to provide content providers with the ability to identify a subscriber by number, and the operator also allows such a provider to charge funds with impunity.

This scheme was developed in the Russian Federation 10-15 years ago, when such an illegal way for operators to make money was implemented by paying for premium WAP traffic. The write-off method remains effective for a long period. Many subscribers who do not promptly track debits from their personal accounts still receive notifications about debiting 5 or 15 rubles for using options that the user does not even know about.

Disable via “Personal Account”

This method can be used either through a computer or from a mobile phone; all you need is the ability to access the Internet.

Enter the link ssl.mts.ru into the address bar.
Log in to the site using your mobile number and password (if you have forgotten your password, you can recover it by clicking on “Receive password via SMS”).
On the home page there is a section “My Subscriptions”, which displays active subscriptions or an indication of their absence. Subscriptions can be deleted directly on this same page, or by clicking on the “Manage Subscriptions” link, or by opening the “My Content” page, which displays all connected subscriptions and their history.

How to connect

Before connecting an MTS content account, you need to check the availability of current subscriptions. This work can be done by dialing the combination *152*2# and call. The connection itself takes place in several stages:

Come to the nearest company communications store.
Write a statement and ask to connect your MTS content account.
Submit your application to the managers and present your passport for identification.
Wait about ten days for the application to be reviewed and data processed.

After completion of the specified period, the subscriber who submitted the application receives an SMS with information about the opening of a separate number for depositing funds.

How to avoid connecting unnecessary subscriptions in the future

To protect yourself from unnecessary paid services, do not visit dubious sites. You never know exactly how safe the Internet resource you visit is, so get a good antivirus. Avoid advertising links and notifications about weather forecasts, the latest jokes, new games and music offers. Your curiosity may result in a paid subscription, the existence of which you may not find out soon.

Pay attention to the applications you download and the sources from which you transfer them to your phone. Sometimes suspicious applications themselves connect various subscriptions, which means users must download everything they need from trusted systems, for example, Playmarket.

If you don’t want to worry about your costs and get rid of annoying subscriptions and advertising messages once and for all, then activate the free one. Call 8-800-250-0890 or visit your Personal Account.

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Advantages and disadvantages

The option is valid for several years. During this time, MTS subscribers managed to evaluate the advantages and disadvantages of the option.

More advantages found:

the ability to protect yourself from intrusive subscriptions and related costs;
free connection and disconnection;
Possibility of use in roaming;
it is possible to maintain communication with important services;
minimum subscription fee.

Subscribers discovered the only drawback of the service. Short paid numbers appear faster than the database to which the option applies can be updated. Therefore, in reality it turns out that the service does not cover all short numbers.

Reference! When changing the tariff, you do not need to reconnect. The activated service is assigned to the phone number and will remain until it is disabled.