How to look at MTS for what money was withdrawn for the last five days

Modern mobile communications are provided on a paid basis; each tariff plan and service has a fixed price. Situations arise when the amount from the balance is not spent according to plan, for unknown purposes. It will be unpleasant to hear a warning about the deplorable state of your accounts. There can be quite a few reasons why money evaporates. To avoid getting into such a situation, you need to periodically check and find out why money is being withdrawn on MTS.

Personal account and application “My MTS”

If you have been using one service package for several months and your balance suddenly becomes zero, you should investigate and look for the reason. The answer may be hidden in an additional paid option that was activated without your consent or the user simply forgot that he had previously activated them.

A personal account has been implemented for all consumers of the company. To gain access to the service you must register. To do this, you need to enter your phone number. After which he will receive a notification containing a code combination of numbers. Enter them in the initialization form, and you will find yourself in the main menu of your personal account. On this page you will see the current status of your balance. To check why they are withdrawing money from your MTS phone, follow the instructions:

1. Log in to the system using your account.
2. On the main page, find the “services” tab and click on it.
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3. The screen will display a list of current options and their features. Check availability of paid subscriptions.
4. You can find out information about write-offs for the current month by selecting an option in the “expense control” tab.
5. Determine the time interval, and data on the cost of SMS sent, calls made and connected options will appear on the screen.
6. In the “details” section, write your email address, and a report for the specified period will be sent to it.

You can perform the same list of actions in the MTS mobile utility. First, install it on your device. You will find it in any official software store for a specific operating system. When starting, you will only need to provide your cell phone number; in the future, authorization will occur automatically. You can analyze the cost of all connected options and your expenses. To do this, click on the “account balance” icon, and then open the “Expense Control” tab. A chart will appear on the display showing all payments for the current month.

Account details

MTS subscribers can find out where the money went from the phone using the detailing service. It is provided on a paid basis, and the price for one day of use is 3 rubles. For example, you can order a detailing service for the last 5 days, that is, pay 15 rubles and receive all the information on the subscriber account for these days. The reporting document that the user will receive to the specified email will contain all information about calls, SMS, and all payments. This way you will identify all expense items.

Instructions:

1. The mobile expense detailing service can be activated with the command *152# (don’t forget to press the voice call button).
2. In response, you will be sent all the information you are interested in, you will be able to see all your expenses minute by minute.

USSD command

To control expenses, there are the following USSD code combinations:

1. *100# is the standard code for checking the balance status on the SIM card. After entering, you will receive a notification with the requested information.
2. An excellent analogue of a personal account is the 111 service. Dial a simple sequence of characters *111# and you will find yourself in the settings menu. To see where the money is going, follow the recommendations that appear on the display.
3. Dial *152# and you will find yourself in the expense control service. For details for a certain period, click on the corresponding button in the menu.
4. *152*3# activates the “Balance under control” option, within which the user will receive daily notifications after each withdrawal of funds from his mobile account. The application has a daily fee of 10 kopecks. /day. But you will always be aware of all transactions.
5. *152*1# is a free function that provides the subscriber with information about the last five balance changes over the past day. With its help, you will find out for what purposes your finances were spent.

Call to MTS operator

To find out why MTS withdraws money, simply contact specialists using the short number 0890. After this, you will hear a voice menu, the informant will offer you a number of specific actions. You can select them or wait for the operator’s response and ask him where the funds from your phone went. It will provide you with all the necessary information about the status of your balance, as well as all the latest payment transactions. The call to the MTS operator is free.

Five paid actions

If you find that money in MTS is disappearing from your account, start by checking the latest transactions. The algorithm of actions is as follows:

• send a request by phone *152*1#;
• click on the Call button;
• get information about where the funds go.

This method works if you only need data from the last few transactions.

In MTS communication stores

MTS has a huge network of service stores throughout the country. If you decide to find out why money was withdrawn from your personal account, visit one of these places, having previously viewed the location on the map. Ask your manager to find out and provide you with all the detailed information about your latest payments. Give him a specific period or order details of all transactions. To do this you will need to provide your passport. A specialist will advise you about all available options, tariff plans and promotions. Will help you solve the problem of large bills and indicate a solution to save them.

Disabling unnecessary options

If you find out that money is leaking from your balance, try disabling useless paid services and subscriptions. Check in advance, using the methods indicated earlier in the article, which options you do not need. To deactivate, use one of the following methods:

1. Find the options in your personal account or mobile application and delete them.
2. Call the four-digit 0890 number and ask a specialist to deactivate certain features.
3. Visit your nearest operator's service center in person. Cancel useless applications with the help of a qualified manager or consultant.
4. Dial short USSD command codes. To remove all paid content, write *152*2#.

   
   In the menu, click on the desired link. Internet assistant - *111*919# allows you to manage subscriptions.

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The peculiarity of unnecessary options is that they can connect without the permission of the SIM card owner and withdraw money from your balance every day. They can usually be recognized by sending SMS messages in the form of advertisements.

Payment for unnecessary services

In addition to basic services (Internet connection, calls, sending SMS messages), mobile operators provide customers with many additional services. These may include unlimited Internet (at home or in roaming), notifications about an attempt to contact you while you were unavailable, a “beautiful” beep, etc. You don’t need all of these services, but a subscription fee is charged for them daily.

Sometimes operators, in order to promote new products, on their own initiative, connect users to services with a free period of use. The incoming SMS message states that after the end of the grace period, a subscription fee will be charged for using the service . If you do not turn off the service with such auto-renewal in time, money will be debited from your account.

You will find a list of all connected services in the mobile application. There you can disable unnecessary ones.

Balance protection

The user can activate a number of services that will filter out useless applications and control all changes to the mobile account. Let's look at them in more detail:

1. Content ban.

   
   An interesting option for corporate tariffs, which limits and prohibits receiving information or advertising messages from short numbers. You will have to pay one ruble every day for use. This is one hundred percent protection of your SIM card from paid subscriptions. You can connect it using all available methods except USSD commands. Just contact your personal manager to activate. You can ban not only SMS messaging, but also voice content.

2. Black list.

   
   If you are tired of annoying interlocutors or organizations that send you unnecessary messages every day and try to get through to you, just block them. To add a user to the black list, enter the command *442#, and you will find yourself in the service management menu, follow the recommendations and enter the subscriber’s contact information. Send SMS 22*phone to 4424. There is a set cost for using the option; you will have to pay 1.50 rubles every day.

3. Living balance.

   
   This option will allow you to always be aware of all changes in your balance. You will always know when your money is missing. After each transaction you will receive a corresponding notification. To connect, dial *111*152*1#, after which a free promo version will be installed for a month. To purchase the full version enter *111*150#. The application has a fixed fee of one ruble per day.

Precautionary measures

To avoid getting into an unpleasant situation and not losing your finances for unknown services, take the following precautions:

1. Try not to make calls to unknown short and landline numbers. In almost all cases you will have to pay for them. After all, they are not included in the terms of package tariff plans.
2. Do not enter your personal information and cell phone number on various sites on the Internet. Some resources can be used by scammers and hackers for their own purposes.
3. Pranks and quizzes are often shown on TV. Do not try to send an SMS with a reply or call the specified contact, you are more likely to lose than win.
4. If you receive a message on your phone about winning or winning a promotion, and you are asked to call back or transfer money. Do not open such emails. These are the methods that scammers use in search of easy money.
5. Do not purchase equipment and SIM cards on the street from unlicensed sellers. After each replenishment, part of these funds can go into the pockets of criminals. Therefore, it is necessary to cooperate only with official distributors.
6. When you activate a specific option or plan, carefully review all the terms and conditions under the asterisk. Typically, operators like to write hidden extras in small print at the end of the contract. A striking example is that the service is provided free of charge only for a certain period of use; in the future, a constant fee is assigned for it. Sign contracts only after full review.

Exceeding the limits of the selected tariff plan

Modern cellular operators offer customers a whole range of tariff plans. Tariffs differ from each other by different service limits (volume of Internet traffic, number of minutes of conversation and SMS messages), as well as the size of the monthly subscription fee. Services that the client consumes in excess of the limit are paid at a separate (increased) cost.

The subscription fee varies on average from 350 to 3,000 rubles per month. When choosing a tariff, the consumer intuitively leans toward the cheapest options (so as not to overpay). But not everyone calculates in advance how many “gigobytes” and “minutes” they actually spend per month . Inaccurate calculation leads to overpayment.

Sometimes going beyond the limit may be due to a user error. For example, upon arriving home, a person forgets to turn off the mobile Internet and connect to Wi-Fi. In this case, watching several videos from YouTube may consume the 10-day limit of “free” gigabytes. There won’t be enough “gigs” for the remaining month, and you’ll have to pay extra for them.

If you've noticed that you've been paying too much for mobile communications lately, log into your operator's mobile app. There you will find daily details of your expenses . Analyze write-offs. You may discover a day when you mistakenly spent too much on communications. Or you will realize that the limits of the tariff plan are basically not enough for you, and you need to switch to another tariff.

Reasons for write-off

Most often, the reasons for writing off a large amount lie in:

1. Connecting paid services (sometimes this happens by accident, so the subscriber does not notice how he agreed to a paid subscription).
2. Making calls to unknown numbers or abroad. accepting paid incoming messages.
3. Connecting to a new tariff with additional services that have been in trial mode for some time.
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MTS charges money for incoming calls

There are only 3 situations when MTS charges money for incoming calls:

1. When the subscriber is abroad (roaming).
2. When the client is in Crimea (communication conditions here differ from foreign countries and from other regions of Russia).
3. If the subscriber voluntarily agrees to accept a paid call (the user is warned about each such call in advance).

All other incoming messages are free.

Paid services

Paid services that users do not know about are connected in two main ways:

• when a subscriber follows a link in a message, which automatically means consent to subscribe (fraudsters actively take advantage of citizens’ curiosity);
• when visiting an infected website and clicking a button on it confirming your subscription (however, the offer to click the button does not say anything about paid services).

New tariff

The last option for charging funds for paid options is due to the fact that the operator provides customers with access to such services when changing the tariff plan. However, initially they are free, since there is a grace trial period. After its completion, money is withdrawn every day or monthly (depending on the conditions for charging the subscription fee).

Simple ways to control expenses

There are several different ways to get a report on paid services that are connected to the subscriber’s tariff. You can find out your expenses in the following ways:

• by typing a ussd request;
• via SMS to a short service number;
• from your Personal Account page on the mts.ru website.

Attention! Find out all the available ways to top up your Vodafone mobile phone without commission

How to check why they withdraw money on MTS?

There are many ways to find out why money was withdrawn on MTS and understand where the funds deposited into the account went:

• in your personal account;
• in the application;
• in a communication salon;
• using a special team;
• by calling the contact center;
• in the information service.

Personal Area

The most convenient way is to visit your personal account. Its use will require the following steps:

1. Authorizations in your personal account.
2. Visit the section with a list of active services.
3. Order invoice details.
4. Download and view a file with a detailed description of all financial transactions.

In the office

Visiting the office is convenient because the user does not have to look for information on his own. The necessary information will be provided by the communication salon employees, who will immediately disable unnecessary options. To obtain account information, you need to prepare your passport in advance.

USSD command

The following approach would require:

• Dial the combination *152# on your mobile phone.
• Press the dial key.
• Wait for a response message with a financial report.

Using the combination *152*1# will allow you to get information for the last 24 hours.

Call support

A call to the contact center (short number - 0890) differs from a visit to the office only in that the service is carried out remotely. Operators will require passport information to identify the caller, after which they will tell you why money disappeared from the SIM card.

Setting a ban on paid subscriptions

An excellent precaution to avoid debiting your phone balance is. To connect it, you need to dial *984# and press the call button. But first it is recommended to read the detailed description of the option.

In the mobile service 111

The next way to check why you withdrew money on MTS is to use a special mobile service:

• you need to dial the combination *111# and press the call key;
• in the menu that opens, select the “account” section;
• follow the instructions and read the financial report.

In the mobile application

The last verification method involves using a mobile application. Users will have to perform almost the same actions as when using their personal account, but on the phone.

Balance protection

Another way to protect yourself from financial losses is to connect. It will display the balance on the screen, after which the user will always know when he loses money from his mobile phone, and will be able to instantly order details in order to understand the current situation.

What to do if MTS money is withdrawn from your phone?

When faced with an unexpected balance reset, the subscriber should:

1. See where the finances were written off.
2. Disable unnecessary paid services.
3. Make sure the paid option is disabled.

Additionally, you can use the methods listed above to protect your balance.

Have you noticed that the balance quickly tends to zero? Then you urgently need to find out why they withdraw money on MTS. There are four options to solve the problem. We will talk about this in the article. In addition, we will consider how you can disable paid services for which you have subscribed.

Personal account to help

Each subscriber has access to a self-government system called a personal account. The service is designed to receive information and manage the number. Using it, customers can find out why the mobile telesystem operator debits money from the balance.

To get the information you need:

1. Log in to your account. To do this, go to the website mts.ru, and then click on the “Login to Personal Account” hyperlink. Enter your registration details. If this is your first time logging in, then register.
2. After logging in, on the left side of the page, select “Tariff plans and .
3. In the window that opens, check out the activated packages, as well as the cost.

If there are no paid offers among the current options, we recommend that you look at the details, which are located in the section of the same name.

The provided information must be saved on your PC.

To do this, select the appropriate format:

After saving the file, you can see all the information about expenses for the selected period.

If it is not possible to connect to your account via the web interface, use the “My MTS” application, which is available for Android and iOS. It can be downloaded from Google Play and Play Store.

Malware

A malware that gets onto the phone can subscribe a subscriber to paid content or debit money from his account in some other way. A virus may appear on your phone if you download any application not from the official store, or follow a link in an SMS from an unknown subscriber.

However, it can be installed on the phone initially. This applies to cheap Chinese-made devices . By selling such phones for $85-95, the manufacturer makes a tiny profit of $1-2 from each smartphone. To increase its income, the manufacturer makes changes to the phone's operating system.

In most cases, cheap smartphones with built-in additional programs show intrusive advertising to phone users. But in some cases, the software can subscribe a person to paid content. And people who install the virus receive additional royalties from advertisers and service owners.

To solve such problems, you need to remove the malware from your phone . Sometimes only a complete flashing of the device helps.

At the MTS office

Sometimes situations arise when you cannot view information about expenses on your phone. If such an incident occurs, go to a communications salon. To find out the addresses of the salons, use the official web resource:

• go to the official resource;
• click on the “Help” section;
• select “Showrooms”;
• enter your street name.

In the office, contact the manager and explain that money has disappeared from the balance. The operator double-checks the passport data, since such information is provided only to the person to whom the number is registered. After reconciliation, the manager will explain why the funds were written off.

How to protect yourself from unnecessary write-offs

Now you know how to get information about expenses and find out where money from your phone disappears on MTS. There are also a number of rules to protect yourself from unnecessary write-offs in the future. Follow these tips:

1. Avoid calls and requests for short numbers, as this will most likely lead to withdrawal of funds from your account.
2. Do not provide your phone number on suspicious sites. Most of these resources are fraudulent.
3. Do not participate in dubious competitions on TV with simple questions where you need to send SMS to short messages. If you believe such people, do not be surprised that your balance is rapidly approaching zero.
4. Remember that mailings about winnings (cars, apartments, etc.) are a hoax. This is especially true if you have not taken part in any sweepstakes.
5. Before connecting paid services, study the withdrawal conditions and potential costs. This information can be easily found on the provider’s official website.
6. Check your balance every day. If money suddenly disappears from your MTS phone, immediately request a report using one of the methods discussed above. If you discover unfounded write-offs, go to the MTS office and write a claim. In it, indicate the problem, they say, money is being lost, and also write down the total amount of compensation. A response to the application is given within two to three working days. If there is no answer for two months, you can go to court for help.

The situation when money disappeared from an MTS account is not uncommon.
The task of car owners is to protect their interests and immediately contact the operator if there are illegal write-offs. To do this, you need to know where the funds go and how to properly control expenses. If our article helped you, please like it!

USSD command: a quick way to get information

To find out where the money goes on MTS, you don’t have to go to the office or connect to your personal account. The operator has developed a USSD command that provides information about the last 5 debits.

For information:

• dial *152# on your mobile device;
• in the menu that opens, select the first item by pressing the “1” button;
• wait for the request to be processed;
• open the received SMS.

The text of the message will indicate the name of the package and the amount debited from the phone.

There is another command that allows you to find out about expenses - *111#. After processing the request, the settings menu will open. You need to select the section of interest, which will contain information about write-offs.

How to find out about debits from your account via SMS

Another useful short number that allows you to get a list of paid services connected to your tariff via SMS is 8111. This service is called “My Services”.

To request the necessary information, you need to send a message with the text “1” to this phone.

The response SMS will contain information about paid services connected to the subscriber’s number. In your home region, there is no charge for outgoing SMS to the service number. But in roaming you will have to pay for this according to the terms of the tariff plan.

Are funds being used up quickly? Find out how to disable paid services on MTS and reduce your mobile communications costs.

Call technical support

If money disappears from your account and there is no way to use your personal account, you need to contact technical support for help. To contact the operator, dial 0890 or 08460. In a few seconds, the autoinformer will answer. Select the question you are interested in or wait for the operator to answer.

After the technical support representative responds, tell us about the problem. To confirm ownership of the number, passport data will be required. The operator will provide a list of services for which additional fees are charged.

If a problem with debiting occurs in national roaming, use the number 8800-2500-890. You can call from any phone. There is no charge for communicating with the operator.

Increasing the cost of services and operator tricks

Your carrier may put your plan in the “archive” section and switch you to another plan with a higher fee .

The operator also has the right to change the limits and amount of payment at the current tariff . To do this, you don’t even need to notify users in advance. It is enough just to publish information about tariff changes on the company’s website. The client must track such information independently.

To charge additional fees from customers, operators use various tricks . So, for example, at Megafon the period of using services is not 1 month, but 4 weeks (28 days). Because of this, subscribers of this operator have an additional (13th) period in the year, for which the subscription fee is also charged.

Therefore, you need to systematically monitor all debits from your phone account . Timely detection of the problem will help save a certain amount. Sometimes, in order to save money, you even have to change your mobile operator.

Setting a ban on paid subscriptions

In order not to look for the reason for the disappearance of money from your mobile account, we recommend activating the options that deactivate the sending of advertising emails:

1. “Prohibition of receiving information SMS and MMS from the MTS website.” To activate the functionality, use the combination *111*374#.
2. “Prohibition of receiving mailings with targeted MTS offers.” To connect, use your personal account.

Connecting options is free. However, you do not need to pay a subscription fee to use them.

It should be noted that activating the above options does not deactivate existing subscriptions. To unsubscribe from them, you need to look at the list of current options. This can be done in any of the ways listed above.

Each subscriber should know why MTS was charged. There are 4 ways to get an answer to this question. All that remains is to choose what suits you best. In order not to worry about written off funds in the future, set a ban on sending advertising messages.