For many mobile users, exchanging short messages is in certain cases more preferable than voice contact. But sometimes you find that sending SMS is not possible, although other functions of the phone remain operational.
Of course, you can contact your nearest Megafon phone shop about this, but the problem can be fixed much faster on your own. Checking your phone and restoring the SMS sending function is quite simple, and almost any user can do it.
Check your balance
As practice shows, in most cases, sending SMS is blocked due to the balance being reset. Lack of funds in your account and exhaustion of package minutes are the main reason for the inability to send SMS from your phone. Check your mobile account status using:
- *100# command , which allows you to quickly check the balance on your balance;
- command *111*1# if you are roaming;
- call to voice auto-informing service 0501.
If you need to check the balance of SMS provided as part of the tariff package, dial *558# and press call. In addition, all of the above information can be obtained by logging into your Personal Account on the official Megafon website.
Deactivation of services in the Megafon mobile application
A similar procedure is also available in the mobile application. To disable subscriptions, follow these simple steps:
- Launch the application by clicking the corresponding icon on the phone screen.
- Enter your username and password to log in.
- In the left menu, select the “My Services” section.
- A list of connected services will open.
- To disable a specific service, click the corresponding button located on the right side.
If your phone memory is full
In modern phones, the amount of memory allocated for archiving messages is quite large, and many users do not consider it necessary to delete old SMS. But one fine day the memory of the SMS archive runs out, and then the phone simply stops receiving new SMS.
Sometimes sending messages also stops, because the full memory does not allow you to type even the shortest text. The system on your phone should tell you that your memory is full and ask you to clear space to save new messages. After deleting unnecessary SMS from the archive and freeing up space in the phone's memory, the function of sending messages will be immediately restored.
You have dialed the recipient's number incorrectly
SMS is sent only when the number is dialed in international format - via “+7” . If you dialed a shortened version of a number that is valid within the country or within the Megafon network, the message will not be sent.
This often happens if you have saved a short version of a number in your phone book. This format is not an obstacle for calls, but problems arise when trying to send SMS. Please dial the number correctly and try sending again.
Ban on sending messages
Many phones provide the ability to artificially limit functions. The owner can prohibit receiving incoming calls or, conversely, leave only receiving calls and SMS functioning, completely prohibiting outgoing calls and/or sending messages. Find this feature on your phone and check its settings. If the SMS sending function actually turns out to be disabled, simply cancel the ban, restart the phone and try sending again.
In addition, Megafon has a service that prohibits sending SMS. Perhaps for some reason it was enabled for your number. Dial the command #330*1111# , which cancels all existing restrictions, then reboot the phone by turning it off and on again.
Features of the service
The main feature of this Megafon option is the prohibition of incoming calls. This action is performed using this combination: **03*330* indicating the current password, then the updated password and again the updated password (secondary confirmation). All values must be specified without spaces. To check the barring service mode, you will need to specify *#barring service code#. When specifying a code, you must select a specific combination to set a specific ban on calls, SMS messages or Internet access.
Unbarring incoming calls on Megafon will not work if the user has conditional or unconditional call forwarding enabled. To resolve this issue, you will need to turn off call forwarding, and then activate restrictions on incoming calls.
SMS settings on your phone are lost
If none of the above steps worked, you need to check whether the messaging settings on your phone are configured correctly. Open your messaging settings and check:
- the correct number of the Megafon SMS center +7 926 290-90-90 (just in case, erase the registered number, even if the numbers match, and enter it again);
- setting up a data transmission channel in which the GSM channel should be specified;
- setting the message format, where “Text” or “Text”, SMS, Standard/Normal should be written.
After correcting the settings, be sure to restart the phone, and only after the reboot repeat sending the message.
Reasons why SMS is not sent on Megafon
Problems with receiving and sending text messages can vary widely. Moreover, similar difficulties may arise both for subscribers with old mobile devices and for users with new devices from the brands Android, Apple, etc.
So, the following factors can lead to the inability to use SMS messaging:
- incorrectly specified SMS center number;
- incorrect settings of the cellular device;
- established ban;
- Wrong recipient phone number.
We will tell you below what to do in each individual case and how to correct the situation.
SMS center settings
For the service to work correctly, the correct Megafon SMS center number must be specified in the service settings. Its failure may occur due to a SIM card replacement, a long stay abroad, or a malfunction of the card or phone.
Delivery control
Sent messages do not always reach the recipient. Unlike voice communication, you can't be sure if he received your message.
Enable receiving a delivery report in the SMS settings to know whether the sending was successful.
Almost all mobile communications users periodically encounter incomprehensible disappearances of funds from their balance. To avoid this, it is useful to be able to control your actions and be aware of the possible options for unauthorized cheating.
How to disable SMS spam and advertising on Megafon
Never respond to suspicious messages from unknown numbers. This could be either spam offering services from different companies, or another method of mobile fraud. To disable SMS advertising and spam, you need to:
- forward a suspicious message to 1911 for free;
- dial the combination *903# and send the number from which the unwanted mailing is received to the “black list”;
- Contact Megafon support at 0500.
Types of errors when sending SMS
But how can you find out why it is no longer possible to send or receive messages from your phone? Is it really necessary for the user to try all the above points to get to the root cause?
In fact, it’s easy to find out why the SMS service is not working correctly. To do this, just look at the error code, which the operator certainly indicates if the message transmission was unsuccessful.
For each specific case there is a specific code, knowing which you can easily solve the SMS problem:
- Error 2# – subscriber’s balance is zero or the SMS channel setup failed;
- Error 21 – the user’s phone is not able to receive text messages, input parameters are incorrect;
- Error 50 – cellular network failure.
If you still have any questions about the operation of the Megafon SMS service, you can always ask them to the operator at 0500 or 8-800-550-05-00. Calls for telesystem customers are free.
Megafon SMS package options
Active users of SMS services have the opportunity to reduce their costs - to do this, you need to activate a package with an optimal message limit:
| Plastic bag | Quantity, SMS per month | cost , rub. | Subscription fee, rub/month. |
| SMS S | 100 | 100 | |
| SMS M | 300 | 245 | |
| SMS L | 600 | 300 | |
| SMS XL | 100 SMS per day | 30 | 25 rub/day |
Disable USSD SMS package with command
| Plastic bag | Connection combination | Combination to disable |
| SMS S | *572*1# | *572*1*0# |
| SMS M | *572*2# | *572*2*0# |
| SMS L | *572*3# | *572*3*0# |
| SMS XL | *572*4# | *572*4*0# |
Conditions and features:
- The subscription fee is debited from the balance on the date of activation of the service on a monthly basis.
- Unused message limit is not carried over to the next period.
- The “SMS S”, “SMS M” and “SMS L” packages are valid when sending messages to the numbers of all mobile communication providers in your home region, “SMS XL” - throughout the entire territory of the Russian Federation.
Options only work in the home region.
How to disable SMS options through your Personal Account
It is convenient to control connected SMS packages, services, subscriptions and expenses in your Personal Account on the Megafon website. Sequence of actions to disable:
- Click on the “Personal Account” button.
- Enter your phone number and password for authorization in the appropriate fields. If you do not know the password, you need to send a request *105*00# and wait for a response message.
- In the “Services” section, go to the “My options” tab and class=”aligncenter” width=”1463″ height=”958″[/img]
- The “My” tab displays all connected options. Select a valid SMS message package from the list and click on the button opposite “Disable”.
How to enable short code ban from MegaFon
To activate, you can use different methods that allow you not to leave your apartment or work. All you need to do is dial *526# on your mobile device and make a call. In 5-15 minutes an SMS will be sent to your phone with the ban activated. It is not always possible to use a service request, so there are alternative activation methods:
- Enable the ban through your personal account. First you need to register, provide a mobile number and receive a password. After authorization, go to section with and click the connect button.
- Use the mobile application. It completely replicates the functionality of your personal account, but works on a smartphone. Use is free, only traffic is charged, the activation process is no different from the computer.
If you encounter difficulties with connection, it is recommended to call the support service or personally contact MegaFon employees in a communication salon.
You must have a passport or other documents confirming your identity with you.
Disable receiving SMS using the SMS filter service
An easy way to stop unwanted SMS contacts. The service is paid - 1 rub./day.
Use one of the methods to block an unwanted number:
- send an SMS with the blocked contact to number 5320;
- the option is activated automatically after the first action;
- via the message On to number 5320;
- through the client center by typing *532*1# on the phone keypad;
- through the self-service system on the website.
It is possible to disable:
- by dialing *532*0# from your phone;
- by sending SMS Off to number 5320;
- using the capabilities of your Personal Account.
Megafon provides its users with many ways to protect themselves from intrusive and fraudulent contacts that are unwanted or potentially dangerous. Choose a convenient one and control your expenses.
There are several reasons why SMS messages are not sent on Megafon. In some cases, the problem lies in incorrect settings of the mobile device, and sometimes in incorrect actions of the user himself.
Errors that occur when sending SMS:
- Code 2# is a service error, it implies several options, the most common is a failure of automatic movement, a duplicate request, problems with the server or lack of money on the balance.
- Code 21 – the subscriber’s device does not support receiving text notifications.
- Code 50 – cellular network failure.
Below we will tell you how to set up sending messages.
Peculiarities
To identify already connected paid services, it is enough to monitor your balance for 1 day. When writing off significant amounts that are higher than the tariff, you must complete the details in your personal account or MegaFon salon. The document will show where the funds went.
Before setting a ban, you need to know several conditions. The service does not work for all subscriptions, which may not solve the problem. After activation, the ban on paid subscriptions will not apply to:
- Services from the MegaFon operator.
- Payment for parking spaces via codes *377# and *775#, and SMS by phone numbers 7377 and 7757.
- Calls to any hotline numbers where the 800 code is used.
- Purchasing goods and services through Pay By Click.
- Shopping via social media networks.
- Mobile payments and banking.
After activation, already connected paid subscriptions do not expire, so they will need to be deactivated.
SMS center settings
Any SMS on Megafon is processed by a special center, which acts as a connecting link between subscribers’ mobile devices. If the spot settings are incorrect, the user will not be able to send messages - the sent SMS will be “lost” within the network, not finding its addressee. You can set up the SMS center in two ways:
- using the USSD command *5005*7672*+79262909090#, which is typed on the smartphone’s system keyboard;
- by manually entering the number +79262909090 in the “Network Settings” section of the mobile device.
If the service number is missing or entered incorrectly in the settings, SMS cannot be sent. If, after setting up messages, you do not get the required result, you should assume that the problem lies in the system limitations of the mobile device.
What to do if SMS messages are not sent on Megafon
You need to act based on the reason:
- Checking the Megafon SMS center number. It is possible that the phone number was entered without the eight or “+7”. The number should be saved in the phone book so that no difficulties arise in the near future. To change your phone number, enter the USSD request *5005*7672*+79262909090#. The current SMS center number is +79262-909-090.
- We are lifting the established ban on text messages. You can cancel the established restrictions using the USSD command: *330*network password# and the call button. After sending the request, you need to restart your phone. By default, the password is the same for everyone: 1111. For those subscribers who replaced the secret key, you should use your personal one.
- We remove the established restrictions on the phone. Turn off the mobile device. We take out and put the SIM card in another device. Be sure to check the settings of the phone you are using according to the developer’s instructions.
It is recommended to check all possible causes and take measures to resolve existing problems. You can perform the actions yourself or use the customer support services during a personal visit to the company’s office or remotely by phone.
After replacing SIM
Error 38 when sending SMS Megafon may occur after activating a new SIM card. The service of sending text messages may not be available immediately after connecting a new card. You can determine the cause of the problem yourself. If, after diagnosing the device, it is not possible to eliminate the violations, then the only correct solution is to replace the SIM card.
IPhone
Instructions for troubleshooting text messages for iPhone owners:
- Perform a forced reboot by holding down the Home and Power buttons. A hard reboot eliminates many errors that occur in the system.
- Reset the default network settings by going to the “Basic Settings” section and clicking on “Reset”.
- Check your iOS settings under Messages. The “Send as SMS” switch must be active.
You can check what the problem is by moving the card to another phone. As a last resort, you can go to the company’s office, where an experienced employee will conduct a diagnosis.
Android
Android owners most often encounter such a reason as the phone's memory is full. You can solve the problem by deleting old SMS messages. You can fix other problems by restoring the factory settings.
A critical situation is considered if, along with violations from text messages, other problems are observed. The cardinal solution is to flash the smartphone.
Invalid dialing format
Sometimes messages are not sent because the recipient's number is dialed incorrectly - you must use the international format, which is the country prefix and ten additional digits.
There are cases when an iPhone user tries to send an SMS, but mistakenly uses an email address instead of the recipient's phone number: the iMessage function is compatible only with the email of owners of Apple devices registered in iCloud and fails during communication with gadgets running other operating systems .
Voluntary SMS ban
The error when sending text messages is also associated with a voluntary ban on incoming and outgoing SMS. The block can be either you or the person you are trying to write to. In the second case, you will have to look for other ways to contact the recipient. It is not possible to bypass the established restrictions.
If you have a ban, then to unblock SMS sending you need to:
- Dial USSD command #330*1111#.
- Wait for a notification from the operator.
- Reboot your mobile device or remove and insert the SIM card.
After completing the specified algorithm, messages should be sent as usual.
Call barring on Megafon - description of the option
Today, almost every person has a mobile phone, which allows them to contact friends and relatives or find out about work issues. However, situations often arise in which it is necessary to limit the number of incoming calls, narrow their geography, or abandon them altogether. Operators have several different services in stock that allow this to be done. Most often, these options are in demand not to reduce communication with loved ones, but to reduce communication costs while traveling.
Not all people know that they can turn off not the entire type of communication at once, but only selective signals, both outgoing and incoming. This can be done without turning off the phone, but using the option offered to its clients by Megafon.
Description of service
Megafon has several different types of call barring, each of which can be used in a variety of situations. Among them:
- disabling the ability to call yourself, leaving access only for incoming calls (this option is especially relevant when it is possible to randomly dial a phone from abroad, and the connected tariff or option provides a budget option for communication only when relatives or friends call from home);
- barring outgoing calls to any other country, allowing dialing only the one in which the person is located (this type of restriction is especially useful for families with children, who may accidentally dial a set of numbers and call on the other side of the world, and for older people, who may make a mistake number or accidentally call back a number calling from another country);
- relevant for avid travelers, turning off signals from another network to any territory except Russia (allows you to call the country where the subscriber is located, as well as send messages to your homeland);
- restriction of all incoming conversations, the purpose of which is to prohibit incoming calls;
- refusal to receive calls when a person is roaming, which in most cases allows you to save a huge amount of money for communication while on vacation abroad.
It is possible to call emergency services even if all sent signals are turned off.
It is possible to deactivate the same direction of incoming and outgoing data at the same time. Enabling the new option will cancel previous connections.
Option cost
The price for connecting any of the selected prohibitions is zero. Megafon also does not provide any additional subscription or other fees for turning off all or selected conversations.
How to disable call barring
The option is disabled by entering a special combination on the smartphone:
# numbers corresponding to the selected prohibition * password (the operator initially sets 4 zeros, but it can be changed to any other) #.
Numbers corresponding to the desired option:
- 33 - restriction of any sent conversations;
- 331 - disables the ability to call another country;
- 332 - prohibition of sending calls while roaming throughout the entire territory of the earth with the exception of Russia;
- 35 - impossibility of receiving all signals;
- 351 — disable incoming messages when roaming.
For example, the command #33 * 0000# will stop rejecting all outgoing calls, and #35 * 0000# will disable rejecting incoming calls.
In addition, the operator allows you to disable the ban on certain types of communication. To do this, you need to enter the following on your phone:
# numbers corresponding to the selected prohibition * user password * communication type code # and press the call button.
Each option has different codes:
- 10 - any type of communication;
- 11 — voice messages;
- 21 — transfer of Internet data over the operator’s network;
- 13 — sending faxes;
- 16 — text messages;
- 19 – leaves only SMS.
For example, the combination #35 * 0000 * 16# deactivates the restriction on the receipt of SMS messages to Megafon clients.
Connecting the service
The option can also be activated by entering a command on the smartphone.
To activate the service, you need to dial * the code corresponding to the selected type of prohibition * 4 zeros or a password changed by the user #.
All codes coincide with those that are dialed when disconnecting:
- 33 — barring outgoing calls;
- 331 — disables the ability to send signals abroad;
- 332 - impossibility of sending calls while roaming to all countries of the world except Russia;
- 35 - prevents any calls from being received;
- 351 - refusal to receive calls or SMS while abroad.
So * 33 * 0000# will enable dialing restrictions for each call sent, and *351 * 0000# will prohibit receiving signals while the subscriber is outside his home country.
To clarify the restrictive properties, additional code is added to this combination:
- 10 - affects the entire connection;
- 11 - applies only to voice calls;
- 21 - refers to data transmission over the network;
- 13 - refers to sending and receiving faxes;
- 16 – concerns SMS messages;
- 19 - everything is turned off except SMS.
For example, entering * 35 * 0000 * 10# will pause receiving all external signals.
Phone settings
The reason for the SMS sending error may be hidden in the phone itself. Regardless of the operating system of the device, the user should:
- Make sure the cellular module is active. If the signal quality is poor or the subscriber is roaming, the gadget can automatically block the antenna.
- Check the data transfer mode. If the smartphone is configured to send SMS only in 3G networks, the user will not be able to send a text message from a 2G zone.
- Update connection protocols. Sometimes, to fix the problem, it is enough to re-register the SIM card in the operator’s network by rebooting the phone.
Although the interfaces of iPhone and Android smartphones are different, these menu sections can be accessed using the function search present in both operating systems (called by swiping down on the home screen).
